Submit a Review for Care One 2 One Ltd
Douglas House, Sir Alfred Owen Way, Pontygwindy Ind Est, Caerphilly, CF83 3HU
View Full Details of Care One 2 One LtdLatest Reviews for Care One 2 One Ltd
08 July 2024
I have been waiting for the Manager to call me for 4 days. Can someone tell me if she still works for this company? Thanks
23 November 2023
My mum took a tumble and broke her shoulder in September and needed some support. Care One 2 One have been looking after her at home ever since. The team have been excellent, timely, helpful and caring, definitely recommend them. (Excellent value for money).
23 February 2023
This company don't believe invisible illnesses exist and complaints are not taken seriously and when allergies they don't always comply to. Allow a carer to bully when already previously said about the same carer.
15 December 2022
I would like to say a huge thank you to the manager and all the amazing carers that looked after my mam. Nothing was ever too much trouble; they changed days and times of visits to fit in with my work patterns, always at such short notice. The care they gave Mam was outstanding, and they also supported myself massively - I felt they were all part of our family. They showed huge empathy when my mam passed in August. They visited me personally with a lovely bunch of flowers and a huge hug. They truly are angels on earth. Thank you from the bottom of my heart.
24 May 2021
Thank you for this opportunity to comment on the standard of care my wife has. It also gives us a chance to say how much we value such support. The carers involved have been professional in their approach and manner and have given an impression that they were prepared to go a lot further if the situation required it. One contacted the district nurse for us after assessing the condition of my wife's legs, she obviously used her experience to sort things out. It is much appreciated.
04 March 2021
My review with the company has been amazing and I cannot thank them enough for all the help and support they have given to me and my late dad. I certainly, without their help, would not have been able to cope.
04 March 2021
I have been with Care One 2 One since the beginning. Recently, call times have been changed at short notice and sometimes without my knowledge. This makes me anxious, as I don't know when someone will arrive or who. Also, I find that a lot of new staff have been taken on. This means I cannot get used to the same staff attending or they used to me and what needs to be done. I would like to see more continuity of care. Staff on domestic duties do not always know what to do, ie respect for cleaning, ironing etc.
04 June 2020
As mum has only had this care for a few weeks so far, this review is limited. But so far so good. Mum has told me the carers are very nice and she is happy, which is all I need to know. She is being looked after very well. Thank you.
02 June 2020
I find this service is very good in everything they do for me.
01 June 2020
Always ready to do anything!
18 May 2020
All my requirements are cheerfully met and often anticipated.
18 May 2020
The carer who visits my mother is keen to observe for anything that changes. They are also very keen to encourage my mother to do for herself and are always ready to listen/talk to her. My mother is always praising them up and rightly so. Also, I have noticed changes around the house, and a lot of the workload has been taken of me, which I am very grateful.
08 August 2019
Overall the carers and company have provided the care package as requested. It is great that we have just a few main carers, as this provides us with the reassurance that we don't have to keep explaining to numerous carers what support is required.
05 August 2019
My care is excellent with my morning lunch and evening carers always the same apart from holidays, but when they are away I would appreciate being told who are their replacements.
31 July 2019
Care One 2 One is a very good company and I can compare them to a few others we've already tried. They are reliable and punctual and will adapt when there is a problem. The staff are friendly and courteous and show respect to my parents when caring for them. They try at all times to uphold their dignity even when it's difficult. The care given is a high standard and the house is always clean and tidy. I am very pleased with them and would recommend them to anybody.
09 May 2019
The carer was very caring and kind to our mother. Made sure that all her needs were met almost as if we were there at home. When we arrived home, we found mum to be happy and she told us that she liked her carer very much and that, as a caring family, means everything. Well done. Excellent service and thank you all.
25 December 2018
My sister, disabled by arthritis, deafness and visual problems lives alone at 93 and the weekend visits of the carer has proved an aid and a reassurance for the family, who all live some distance away.
17 December 2018
Each one is always polite, pleasant and nicely presented. They will ask if there is anything special that I need or if there is anything they can do more or make me a beverage etc.
07 December 2018
New lady very pleasant and helpful, completed the work quickly and efficiently. After which she asked if there was anything else she could do for me.
13 September 2018
The carer is punctual and professional. We are always informed of her availability which allows us to pre-plan our breaks. My mother relates very well to her and after does not want to leave! This is most reassuring for us. Totally happy with the care provided which enables us to relax and enjoy our breaks.
Latest Reviews for Care One 2 One Ltd
08 July 2024
I have been waiting for the Manager to call me for 4 days. Can someone tell me if she still works for this company? Thanks
23 November 2023
My mum took a tumble and broke her shoulder in September and needed some support. Care One 2 One have been looking after her at home ever since. The team have been excellent, timely, helpful and caring, definitely recommend them. (Excellent value for money).
23 February 2023
This company don't believe invisible illnesses exist and complaints are not taken seriously and when allergies they don't always comply to. Allow a carer to bully when already previously said about the same carer.
15 December 2022
I would like to say a huge thank you to the manager and all the amazing carers that looked after my mam. Nothing was ever too much trouble; they changed days and times of visits to fit in with my work patterns, always at such short notice. The care they gave Mam was outstanding, and they also supported myself massively - I felt they were all part of our family. They showed huge empathy when my mam passed in August. They visited me personally with a lovely bunch of flowers and a huge hug. They truly are angels on earth. Thank you from the bottom of my heart.
24 May 2021
Thank you for this opportunity to comment on the standard of care my wife has. It also gives us a chance to say how much we value such support. The carers involved have been professional in their approach and manner and have given an impression that they were prepared to go a lot further if the situation required it. One contacted the district nurse for us after assessing the condition of my wife's legs, she obviously used her experience to sort things out. It is much appreciated.
04 March 2021
My review with the company has been amazing and I cannot thank them enough for all the help and support they have given to me and my late dad. I certainly, without their help, would not have been able to cope.
04 March 2021
I have been with Care One 2 One since the beginning. Recently, call times have been changed at short notice and sometimes without my knowledge. This makes me anxious, as I don't know when someone will arrive or who. Also, I find that a lot of new staff have been taken on. This means I cannot get used to the same staff attending or they used to me and what needs to be done. I would like to see more continuity of care. Staff on domestic duties do not always know what to do, ie respect for cleaning, ironing etc.
04 June 2020
As mum has only had this care for a few weeks so far, this review is limited. But so far so good. Mum has told me the carers are very nice and she is happy, which is all I need to know. She is being looked after very well. Thank you.
02 June 2020
I find this service is very good in everything they do for me.
01 June 2020
Always ready to do anything!
18 May 2020
All my requirements are cheerfully met and often anticipated.
18 May 2020
The carer who visits my mother is keen to observe for anything that changes. They are also very keen to encourage my mother to do for herself and are always ready to listen/talk to her. My mother is always praising them up and rightly so. Also, I have noticed changes around the house, and a lot of the workload has been taken of me, which I am very grateful.
08 August 2019
Overall the carers and company have provided the care package as requested. It is great that we have just a few main carers, as this provides us with the reassurance that we don't have to keep explaining to numerous carers what support is required.
05 August 2019
My care is excellent with my morning lunch and evening carers always the same apart from holidays, but when they are away I would appreciate being told who are their replacements.
31 July 2019
Care One 2 One is a very good company and I can compare them to a few others we've already tried. They are reliable and punctual and will adapt when there is a problem. The staff are friendly and courteous and show respect to my parents when caring for them. They try at all times to uphold their dignity even when it's difficult. The care given is a high standard and the house is always clean and tidy. I am very pleased with them and would recommend them to anybody.
09 May 2019
The carer was very caring and kind to our mother. Made sure that all her needs were met almost as if we were there at home. When we arrived home, we found mum to be happy and she told us that she liked her carer very much and that, as a caring family, means everything. Well done. Excellent service and thank you all.
25 December 2018
My sister, disabled by arthritis, deafness and visual problems lives alone at 93 and the weekend visits of the carer has proved an aid and a reassurance for the family, who all live some distance away.
17 December 2018
Each one is always polite, pleasant and nicely presented. They will ask if there is anything special that I need or if there is anything they can do more or make me a beverage etc.
07 December 2018
New lady very pleasant and helpful, completed the work quickly and efficiently. After which she asked if there was anything else she could do for me.
13 September 2018
The carer is punctual and professional. We are always informed of her availability which allows us to pre-plan our breaks. My mother relates very well to her and after does not want to leave! This is most reassuring for us. Totally happy with the care provided which enables us to relax and enjoy our breaks.