Submit a Review for Aceso Home Care
4B Hightown, Sandbach, Cheshire, Sandbach, CW11 1AB
View Full Details of Aceso Home CareLatest Reviews for Aceso Home Care
24 October 2024
Gradually got to know carers. Now fully trusted in situations where previously very anxious and unsure. Always clean and dressed, carers are very patient and encouraging when encountering intermittent and unpredictable problems. Exercise routine fun and productive, improving arm and leg strength.
21 October 2024
Always helpful and friendly when you ring the office. Carers are punctual and always polite friendly and efficient. Lovely with Dad. Only had Aceso for a few weeks but very happy so far. Thank you.
17 May 2024
I have been an Aceso user for about 5 years, several with live in 24 hour carers and for the last 2 years I have had 2 and 3 calls daily. Overall I have had excellent care from very helpful staff. Thank you to everyone.
15 May 2024
My dad has daily support from Aceso carers who provide personal care, assistance around the home and with shopping, as well as very welcome company. Aceso have been wonderful, providing care for him for several years now including live in carers for a couple of years as he was quite unwell. A lot of really great staff whose company Dad enjoys a lot!
17 June 2022
Aceso have been looking after my cousin for the last 2 years after suffering a mental breakdown during lockdown. The carers are fantastic and he sees them more as friends than carers, which is a great compliment in itself. Recently, it was thanks to the carers noticing a change in his behaviour that we realised he hadn’t been taking his medication properly, and with the help of Aceso's Registered Manager, we managed to get him the hospital treatment he needed. The registered manager came out on a Sunday afternoon to assess him herself and then sat with him in A&E for 8 hours before he was admitted. The next few days were very stressful, but she was there, to not only assist my cousin but also to support me in dealing with the situation, she also arranged extra care for when he was discharged. My experience with all the Aceso team has been excellent, and I would have no issues recommending them. A big thank you to you all!
16 September 2021
Can't fault anything the carers do. Extremely helpful and willing and kind. We know my mother-in-law is in safe hands with all the carers.
15 September 2021
We are happy with the care provided to my mum and they look after her needs, especially with how poorly she has been lately.
15 September 2020
Wasnt easy to hand over the care of my Dad to others but I soon felt reassured that he was in good hands. I met five of the carers and all were friendly and kind to Dad.
17 August 2020
My 97-year-old mother-in-law came to stay with us for a break she had never had care before and was very resistant but it really worked out, better than we ever imagined. Everything was set up to suit and fit in with us, even though it was a temporary arrangement. I wouldn’t hesitate to recommend Aceso Home Care and will be definitely using them again when my mother-in-law comes again in a couple of months. The carer we had was amazing, so much so my mother-in-law looked forward to her coming and really enjoyed her visits, which was something we would never have imagined at the beginning.
13 August 2020
Aceso was responsible for the home care of my elderly mother when she was diagnosed with terminal cancer. Due to the advanced nature of her illness, she sadly only required assistance for 12 days. During that time Aceso provided morning and early evening care initially, but as her condition worsened, they provided two additional daily visits. Several carers attended to my mother and each and every one of them was kind, compassionate and friendly, whilst still remaining professional throughout. We were present at all these visits and we couldn’t have asked for anyone better. In such a short space of time, we felt like we knew each one of them personally. With regard to the management of the company, we spoke with the registered manager on a few occasions and were impressed with the professional manner in which she dealt with all our needs. The whole family wish to express our heartfelt thanks and gratitude for taking such excellent care of her and making her last days comfortable.
10 June 2020
All the staff were extremely kind and gentle with my husband but at the same time very efficient. They were also very friendly and cheerful. We both looked forward to your girls coming as we knew we would receive kindness, cheerfulness and compassion. The family would like to give you all our grateful thanks.
01 June 2020
Most carers are wonderful with my mum, they pay attention to details, hold conversations with my mum and make her feel the most important person in the world. What more could I ask for?
28 May 2020
Aceso has been helping out my Dad since early 2019. The carers prepare his breakfast and lunch in the morning and his dinner in the evening. My Dad asked me to say he is very happy with the quality of the service he receives and to mention that the carers are friendly and capable. On the odd occasion we’ve had to contact head office, they have been responsive and helpful.
22 May 2020
My mother-in-law has been receiving help from Aceso since the beginning of this year. Although originally hostile to the idea of having carers, she is now accepting of them and is mostly enjoying their visits. As she has Alzheimer's, her moods can vary, and she sometimes refuses to co-operate, but they are always kind to her, and sometimes manage to persuade her to get up and get on. The carers have been a real asset during the lockdown period, supporting me and my husband as we face the difficulties of this awful disease.
20 March 2020
We find all staff very professional and caring, the very best care agency we have ever used.
29 May 2019
My mother in law was cared for by Aceso in the last 5 months of her life during treatment for cancer. All the carers were so kind and obviously loved what they did. Without their help, my mother in law couldn't have stayed at home and would have had to go into a nursing home. They were also a big support to me, both mentally and physically, in my caring role for which I am so grateful.
14 September 2018
During the period you have looked after my father. The service you have provided has been exceptional and has been of great comfort to my father and family at this difficult time. The care and dedication your whole team has provided has been very thorough and of an exceptionally high standard enabling my father to keep his dignity. Knowing your team will be there for my father as his needs are growing is very reassuring. May we just say a big thank you.
14 September 2018
All carers are very friendly so good with my wife talking to her, reassuring her, making her feel safe when hoisting, keep everywhere tidy, only one incident with a male carer, she didn't trust, we now have no male carers. It is so intrusive letting people in our home but glad we have found a good care service and happily, they will be able to spread out visits.
14 September 2018
To date, the company has been excellent. My father has palliative dementia but has at all times been treated as an individual with both care and respect. I personally trust Aceso Home Care which is considerably more than I can say for the predecessors who I was VERY happy to part company with. Had I known Aceso Home Care prior, I would have insisted on the change to them much sooner.
04 September 2018
We have only been using the service for a short time and this was unexpected. My husband has been treated very well and all the staff do their utmost to make him comfortable and care for him. They have been supportive to me during his life-changing situation. They have worked very hard to help us come to terms with a very stressful period in our lives. Their experience has been very reassuring.
Latest Reviews for Aceso Home Care
24 October 2024
Gradually got to know carers. Now fully trusted in situations where previously very anxious and unsure. Always clean and dressed, carers are very patient and encouraging when encountering intermittent and unpredictable problems. Exercise routine fun and productive, improving arm and leg strength.
21 October 2024
Always helpful and friendly when you ring the office. Carers are punctual and always polite friendly and efficient. Lovely with Dad. Only had Aceso for a few weeks but very happy so far. Thank you.
17 May 2024
I have been an Aceso user for about 5 years, several with live in 24 hour carers and for the last 2 years I have had 2 and 3 calls daily. Overall I have had excellent care from very helpful staff. Thank you to everyone.
15 May 2024
My dad has daily support from Aceso carers who provide personal care, assistance around the home and with shopping, as well as very welcome company. Aceso have been wonderful, providing care for him for several years now including live in carers for a couple of years as he was quite unwell. A lot of really great staff whose company Dad enjoys a lot!
17 June 2022
Aceso have been looking after my cousin for the last 2 years after suffering a mental breakdown during lockdown. The carers are fantastic and he sees them more as friends than carers, which is a great compliment in itself. Recently, it was thanks to the carers noticing a change in his behaviour that we realised he hadn’t been taking his medication properly, and with the help of Aceso's Registered Manager, we managed to get him the hospital treatment he needed. The registered manager came out on a Sunday afternoon to assess him herself and then sat with him in A&E for 8 hours before he was admitted. The next few days were very stressful, but she was there, to not only assist my cousin but also to support me in dealing with the situation, she also arranged extra care for when he was discharged. My experience with all the Aceso team has been excellent, and I would have no issues recommending them. A big thank you to you all!
16 September 2021
Can't fault anything the carers do. Extremely helpful and willing and kind. We know my mother-in-law is in safe hands with all the carers.
15 September 2021
We are happy with the care provided to my mum and they look after her needs, especially with how poorly she has been lately.
15 September 2020
Wasnt easy to hand over the care of my Dad to others but I soon felt reassured that he was in good hands. I met five of the carers and all were friendly and kind to Dad.
17 August 2020
My 97-year-old mother-in-law came to stay with us for a break she had never had care before and was very resistant but it really worked out, better than we ever imagined. Everything was set up to suit and fit in with us, even though it was a temporary arrangement. I wouldn’t hesitate to recommend Aceso Home Care and will be definitely using them again when my mother-in-law comes again in a couple of months. The carer we had was amazing, so much so my mother-in-law looked forward to her coming and really enjoyed her visits, which was something we would never have imagined at the beginning.
13 August 2020
Aceso was responsible for the home care of my elderly mother when she was diagnosed with terminal cancer. Due to the advanced nature of her illness, she sadly only required assistance for 12 days. During that time Aceso provided morning and early evening care initially, but as her condition worsened, they provided two additional daily visits. Several carers attended to my mother and each and every one of them was kind, compassionate and friendly, whilst still remaining professional throughout. We were present at all these visits and we couldn’t have asked for anyone better. In such a short space of time, we felt like we knew each one of them personally. With regard to the management of the company, we spoke with the registered manager on a few occasions and were impressed with the professional manner in which she dealt with all our needs. The whole family wish to express our heartfelt thanks and gratitude for taking such excellent care of her and making her last days comfortable.
10 June 2020
All the staff were extremely kind and gentle with my husband but at the same time very efficient. They were also very friendly and cheerful. We both looked forward to your girls coming as we knew we would receive kindness, cheerfulness and compassion. The family would like to give you all our grateful thanks.
01 June 2020
Most carers are wonderful with my mum, they pay attention to details, hold conversations with my mum and make her feel the most important person in the world. What more could I ask for?
28 May 2020
Aceso has been helping out my Dad since early 2019. The carers prepare his breakfast and lunch in the morning and his dinner in the evening. My Dad asked me to say he is very happy with the quality of the service he receives and to mention that the carers are friendly and capable. On the odd occasion we’ve had to contact head office, they have been responsive and helpful.
22 May 2020
My mother-in-law has been receiving help from Aceso since the beginning of this year. Although originally hostile to the idea of having carers, she is now accepting of them and is mostly enjoying their visits. As she has Alzheimer's, her moods can vary, and she sometimes refuses to co-operate, but they are always kind to her, and sometimes manage to persuade her to get up and get on. The carers have been a real asset during the lockdown period, supporting me and my husband as we face the difficulties of this awful disease.
20 March 2020
We find all staff very professional and caring, the very best care agency we have ever used.
29 May 2019
My mother in law was cared for by Aceso in the last 5 months of her life during treatment for cancer. All the carers were so kind and obviously loved what they did. Without their help, my mother in law couldn't have stayed at home and would have had to go into a nursing home. They were also a big support to me, both mentally and physically, in my caring role for which I am so grateful.
14 September 2018
During the period you have looked after my father. The service you have provided has been exceptional and has been of great comfort to my father and family at this difficult time. The care and dedication your whole team has provided has been very thorough and of an exceptionally high standard enabling my father to keep his dignity. Knowing your team will be there for my father as his needs are growing is very reassuring. May we just say a big thank you.
14 September 2018
All carers are very friendly so good with my wife talking to her, reassuring her, making her feel safe when hoisting, keep everywhere tidy, only one incident with a male carer, she didn't trust, we now have no male carers. It is so intrusive letting people in our home but glad we have found a good care service and happily, they will be able to spread out visits.
14 September 2018
To date, the company has been excellent. My father has palliative dementia but has at all times been treated as an individual with both care and respect. I personally trust Aceso Home Care which is considerably more than I can say for the predecessors who I was VERY happy to part company with. Had I known Aceso Home Care prior, I would have insisted on the change to them much sooner.
04 September 2018
We have only been using the service for a short time and this was unexpected. My husband has been treated very well and all the staff do their utmost to make him comfortable and care for him. They have been supportive to me during his life-changing situation. They have worked very hard to help us come to terms with a very stressful period in our lives. Their experience has been very reassuring.