Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


Top Tips for Writing a Review

All reviews must comply with our Review Policy Content Standards.

0 characters (200 minimum, 1000 maximum)

How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Agincare Medway (Home Care & Live-in Care)

stars
stars 14 March 2024
Our experience with Agincare has been extremely good, all of the carers are very friendly and professional in their work when dealing with my mum. Overall I am very satisfied.
Review from M A (Daughter of Client/Service User)
stars
stars 01 March 2024
We are happy with everyone who comes here; they are nice, kind and very helpful.
Review from E O (Granddaughter of Client/Service User)
stars
stars 15 January 2024
We have had homecare for my mother for over 18 months. The carers are very friendly and support my mother tremendously. They are very professional and nothing is too much trouble in their care of her. They make her laugh and having the same team and regular faces is essential as my mother has dementia and a series of complicated needs. The office is great when we need to contact them with requests and changes.
Review from D M (Daughter of Client/Service User)
stars
stars 15 January 2024
Everybody is excellent and they all deserve a substantial pay rise.
Review from M G (Daughter of Client/Service User)
stars
stars 09 January 2024
Very good and caring.
Review from Robert B (Father of Client/Service User)
stars
stars 09 January 2024
Very happy with carers. Change from the old company to Agincare Medway has made a massive difference. Carers do so much for me.
Review from Nicolas B (Client / Service User)
stars
stars 18 December 2018
After an initial hiccup in the first week when the designated carer did not turn up twice! We were sent another carer and she is a very pleasant lady and dad seems very happy with her.
Review from Rosalind H (Daughter of Client/Service User)
stars
stars 17 December 2018
I have found the service quite reliable with friendly carers. The service is only quite reliable because of traffic problems to our home.
Review from Derrick M (Client / Service User)
stars
stars 17 December 2018
Carers are good but the office is not organised in respect of not checking that they have enough time to get from one place to there next client, otherwise the service is excellent.
Review from Vera B (Client / Service User)