Submit a Review for Fosse Healthcare - Mansfield
Millennium Business Park, Chesterfield Road North, Enterprise Close, Mansfield, NG19 7JY
View Full Details of Fosse Healthcare - MansfieldLatest Reviews for Fosse Healthcare - Mansfield
14 June 2024
Absolutely shocking service, we've had so many instances where the carers haven't turned up to calls, where my mum's medication hasn't been administered correctly and where the medication has gone missing/run out two weeks before it should. I have asked countless times for records to be kept of how many tablets/puffs of the inhaler are left so that this can be monitored, to no avail. They have no clear recording system for administering medication. The carers do not use their initiative and the recordings of the visits do not make sense and are not legible! The management and office do not respond to complaints and communication from them is absolutely shocking! Nothing is ever addressed, yet when they believe that my mum with dementia has spoken to a carer 'rudely' they are straight on the phone to us about it! Clearly having no idea how dementia impacts people! We cut visits down from three per day to one, as they ended up being more of an inconvenience and created more work'
03 April 2023
Started care Wednesday 22nd with mum, Saturday 25th sat with her waiting for staff, should have been here 11.45am call, it is now 1.10pm, after 2 phone calls and still no one is here. Care in the community doesn't exist. I'm so so sad.
11 August 2022
First of all, I would like to commend the carers who have supported my Mum whilst under the care Fosse Healthcare. Unfortunately, what lets the dedicated carers down is the management and support team back in the office. The carers visiting Mum have been sent in all directions often not being allocated the correct time slot for the visit, which means things are missed. Weekend calls have been disorganised for over a year now and often no one turns up. I am aware that this week, one of the office team has been to see Mum on a couple of occasions as there was no one else available. I have made several formal complaints to the management team and I am still awaiting an update on one outstanding issue to be addressed and this dates back to January 2022. Today my Mum has been assigned a new care company, much to my relief. I will be sending a letter to the company to thank the individual carers, who despite all the challenges have given good support and care to my Mum.
18 July 2022
I have tried asking for help, made a formal complaint. Unfortunately from the date the formal complaint was made, critical times have since been missed over 10 times which is distressing not only in terms of her needing medication at 4 hourly intervals but since her severe stroke patient can no longer stand unaided therefore has been left, at points, for 5 hours without a way to go to the toilet and has soiled herself. I have bought her pads to wear, not because she is incontinent but as she can no longer go to the toilet when needed, which she finds humiliating. I do understand there may be occasional times where unforeseen consequences mean carers will be late but I do not expect these to occur on a regular basis due to staff shortages within the company. Medication is failed to be ordered on time on a regular basis even after the manager is aware of the situation. OT has contacted the branch manager weeks ago and had no reply regarding call times. Family notes are left unanswered.
08 September 2020
During this past month, we have received a lot of new carers that haven’t been adequately trained to care for my husband who has hoist led care. The understanding of basic care is lacking, and on one occasion I was told that they did not have time to wash my husband. The times of the scheduled calls, particularly at weekends, are often very late, in fact, the carers this morning for my husband's morning call which should have been at 8 am, did not arrive until 11.10 am.
14 February 2020
We receive great care and the carers always do whatever they are able at that time. Carers are always kind and do their best for us.
Latest Reviews for Fosse Healthcare - Mansfield
14 June 2024
Absolutely shocking service, we've had so many instances where the carers haven't turned up to calls, where my mum's medication hasn't been administered correctly and where the medication has gone missing/run out two weeks before it should. I have asked countless times for records to be kept of how many tablets/puffs of the inhaler are left so that this can be monitored, to no avail. They have no clear recording system for administering medication. The carers do not use their initiative and the recordings of the visits do not make sense and are not legible! The management and office do not respond to complaints and communication from them is absolutely shocking! Nothing is ever addressed, yet when they believe that my mum with dementia has spoken to a carer 'rudely' they are straight on the phone to us about it! Clearly having no idea how dementia impacts people! We cut visits down from three per day to one, as they ended up being more of an inconvenience and created more work'
03 April 2023
Started care Wednesday 22nd with mum, Saturday 25th sat with her waiting for staff, should have been here 11.45am call, it is now 1.10pm, after 2 phone calls and still no one is here. Care in the community doesn't exist. I'm so so sad.
11 August 2022
First of all, I would like to commend the carers who have supported my Mum whilst under the care Fosse Healthcare. Unfortunately, what lets the dedicated carers down is the management and support team back in the office. The carers visiting Mum have been sent in all directions often not being allocated the correct time slot for the visit, which means things are missed. Weekend calls have been disorganised for over a year now and often no one turns up. I am aware that this week, one of the office team has been to see Mum on a couple of occasions as there was no one else available. I have made several formal complaints to the management team and I am still awaiting an update on one outstanding issue to be addressed and this dates back to January 2022. Today my Mum has been assigned a new care company, much to my relief. I will be sending a letter to the company to thank the individual carers, who despite all the challenges have given good support and care to my Mum.
18 July 2022
I have tried asking for help, made a formal complaint. Unfortunately from the date the formal complaint was made, critical times have since been missed over 10 times which is distressing not only in terms of her needing medication at 4 hourly intervals but since her severe stroke patient can no longer stand unaided therefore has been left, at points, for 5 hours without a way to go to the toilet and has soiled herself. I have bought her pads to wear, not because she is incontinent but as she can no longer go to the toilet when needed, which she finds humiliating. I do understand there may be occasional times where unforeseen consequences mean carers will be late but I do not expect these to occur on a regular basis due to staff shortages within the company. Medication is failed to be ordered on time on a regular basis even after the manager is aware of the situation. OT has contacted the branch manager weeks ago and had no reply regarding call times. Family notes are left unanswered.
08 September 2020
During this past month, we have received a lot of new carers that haven’t been adequately trained to care for my husband who has hoist led care. The understanding of basic care is lacking, and on one occasion I was told that they did not have time to wash my husband. The times of the scheduled calls, particularly at weekends, are often very late, in fact, the carers this morning for my husband's morning call which should have been at 8 am, did not arrive until 11.10 am.
14 February 2020
We receive great care and the carers always do whatever they are able at that time. Carers are always kind and do their best for us.