Submit a Review for Home Instead (Wembley)
17 Station Parade, Whitchurch Lane, Edgware, Edgware, HA8 6RW
View Full Details of Home Instead (Wembley)Latest Reviews for Home Instead (Wembley)
20 March 2025
I'm so pleased I'm using Home Instead to look after my father. The team have been a breath of fresh air during a difficult time. They have a professional management team, who are always welcoming and efficient in solving any problem. Their services are personalized in any and every way possible, tailored to the needs, preferences, and expectations of the customer. The carers are kind, timely, outstanding and respectful, always doing their best to help. I feel safe knowing that my father is being cared for by such an around diligent team.
20 August 2024
I only hope this review manages to convey how indebted we feel to Home Instead for everything they have done to support our family at this tumultuous time. In the space of 4 weeks, our mother went from living completely independently, albeit with a diagnosis of dementia and enjoying a better social life than most to needing 24/7 care while she lay in bed confused and frightened. We contacted Home Instead and it's the best decision we ever made. Their compassionate and professional staff have offered realistic and practical solutions. Their advice and help is unparalleled. Every single care professional works hard and always keeps my Mum's dignity and humanity at the forefront. They haven't just gone over and above what any service user can expect to receive, they have taken our hands and helped us navigate through this difficult time. And when it's all seemed like too much they have sat with us and provided balm for our souls. We will never be able to thank them enough
05 July 2024
The team dealt with my friend's needs very well. The initial assessment was carried out with sensitivity and the care professionals were very good with my friend. I was also supported very well by the care manager when there were problems with the client's family.
24 April 2024
Home Instead care services are excellent, caring, professional and on time. I wouldn't hesitate to recommend them to anyone. They looked after my elderly mother recently, they showed a lot of empathy towards her dwindling memory. Despite her needs forever changing and her personality, Home Instead remained the same. I can't thank them enough.
10 April 2024
The office is bright, homely, and professional. Our care provider is friendly and soon became part of our 'extended' family. She provides personal care for my mother and friendship. A vital and useful addition.
05 April 2024
We approached the team to provide care, particularly washing my very frail mother. The entire process of assessment, to the actual care itself, was handled very efficiently. The carer treated my mother with great care and respect, and won her confidence very quickly. I would have no hesitation recommending this company on my experience to date.
12 March 2024
Till now it's all perfect. The carers are all friendly, kind and supportive.
12 January 2024
Carers very good and on time. I can rely on them. I am quite happy to leave them with my husband.
12 January 2024
Home Instead Wembley have been caring for my dad, who is now 93 since the summer of 2023. It took us a long time as a family to decide that he needed additional support and we have not regretted making contact with Home Instead Wembley. The team, have been responsive and understanding of his needs and matched him with an excellent carer. Having someone come into the home regularly to support him a couple of times a week has had a positive impact on dad. He has a routine when the carer comes, they get along really very well and he is treated with respect and understanding. The relationship between Dad and his carer is great which has put our minds at ease and we have full confidence and trust in his carer. Whenever we make contact with the office team, they always respond quickly and requests and information are dealt with efficiently. We have nothing but praise for Home Instead Wembley who have made the transition to having home care support a positive experience.
26 May 2023
From the start of contacting Home Instead enquiring about support from a carer for my husband the communication with the management team and other staff in the office has been professional and supportive. i wanted a carer to come and sit with my husband for a couple of hours once a week so I could go out for errands etc so my husband wasn't on his own. The carer has been excellent in building up a relationship with my husband who has vascular dementia with short term memory loss which can be challenging at times. Thank you.
26 May 2023
Home Instead Wembley have been caring for my dad, who has Vascular Dementia, since 2019 and they have become like a second family to us both. They care for him as if he were a close relative. Each request I place is dealt with quickly and efficiently. I have yet to give them a task they haven't been able to fulfill and go above and beyond to complete. In particular with some recent health issues which required constant daily monitoring - the Care Professionals were all very well trained and prepared to manage the tasks. Home Instead Wembley don't just focus their care on my dad, they also regularly ask about my wellbeing and have on occasion offered me their listening skills, which is always appreciated when you feel forgotten.
25 May 2023
The Home Instead group have been absolutely indispensable in helping me make sure my dad has the appropriate level of care and support. The carers and the management team go the extra mile to make sure he feels emotionally supported as well as the practical side of things. There is also clear and timely communication with me which gives me peace of mind.
24 April 2023
I would thoroughly recommend this company as the management and carers are lovely and friendly and are very reliable. They are very caring and treat my family with dignity. They are very adaptable to individual care needs and keep us well informed of any possible changes, for example, if they need to send a different carer for the day.
21 April 2023
Management and supervision were efficient and involved. The carers were very attentive and extremely good at their job. I was relaxed and happy in their care. I have no hesitation about using this company in future.
17 April 2023
The care and support that the team have provided to our Mum (and us) has been amazing. Following an infection our 91 year old Mum had a couple of falls. Mum’s regular daily carer called the ambulance, gave her reassurance and made her comfortable. 24/7 care support was offered and gratefully received on Mum’s discharge the same day. Not sure where we would be without the support from the team, especially her full-time carer. People who genuinely want to ensure their client’s independence and safety. Recommend without hesitation.
17 March 2023
I am really pleased with Home Instead and how they look after my aunt and uncle. Professional, friendly, easy to communicate with and flexible. The online portal is extremely useful and allows me to monitor the progress of care provision in real time. I highly recommend Home Instead Wembley for your peace of mind when looking after your loved ones.
17 March 2023
Our relationship with Home Instead Wembley began in February this year on my partner's discharge from hospital. It is our first experience of a care provider. Fortunately, his needs at the moment are a daily morning visit for personal care, and companionship one night a week. The carers have been friendly, cheerful, upbeat, punctual and do not skimp on time. They are respectful, compassionate and it is reassuring for me to know I have support as well from the office team.
17 November 2022
I think the service is very good and all the ladies are all very nice.
09 November 2022
Following our initial experience with carers coming in on a daily basis to take my husband for a walk and help me with food preparation etc. My husband's dementia worsened while I became ill and was unable to care for him. So, we arranged for live-in care. Our carer is very efficient and keeps our flat spotless, she does all the laundry and cooks for us. She is also very obliging in buying any items we are running low on. She understands the problems posed by dementia and helps me deal with difficulties as they arise.
09 November 2022
Found the whole experience a dream. All staff we met were very professional. The carer mum had was kind and helpful, mum really liked her (this was mum's first experience of non family carers). I felt extremely comfortable leaving mum in their care.
Latest Reviews for Home Instead (Wembley)
20 March 2025
I'm so pleased I'm using Home Instead to look after my father. The team have been a breath of fresh air during a difficult time. They have a professional management team, who are always welcoming and efficient in solving any problem. Their services are personalized in any and every way possible, tailored to the needs, preferences, and expectations of the customer. The carers are kind, timely, outstanding and respectful, always doing their best to help. I feel safe knowing that my father is being cared for by such an around diligent team.
20 August 2024
I only hope this review manages to convey how indebted we feel to Home Instead for everything they have done to support our family at this tumultuous time. In the space of 4 weeks, our mother went from living completely independently, albeit with a diagnosis of dementia and enjoying a better social life than most to needing 24/7 care while she lay in bed confused and frightened. We contacted Home Instead and it's the best decision we ever made. Their compassionate and professional staff have offered realistic and practical solutions. Their advice and help is unparalleled. Every single care professional works hard and always keeps my Mum's dignity and humanity at the forefront. They haven't just gone over and above what any service user can expect to receive, they have taken our hands and helped us navigate through this difficult time. And when it's all seemed like too much they have sat with us and provided balm for our souls. We will never be able to thank them enough
05 July 2024
The team dealt with my friend's needs very well. The initial assessment was carried out with sensitivity and the care professionals were very good with my friend. I was also supported very well by the care manager when there were problems with the client's family.
24 April 2024
Home Instead care services are excellent, caring, professional and on time. I wouldn't hesitate to recommend them to anyone. They looked after my elderly mother recently, they showed a lot of empathy towards her dwindling memory. Despite her needs forever changing and her personality, Home Instead remained the same. I can't thank them enough.
10 April 2024
The office is bright, homely, and professional. Our care provider is friendly and soon became part of our 'extended' family. She provides personal care for my mother and friendship. A vital and useful addition.
05 April 2024
We approached the team to provide care, particularly washing my very frail mother. The entire process of assessment, to the actual care itself, was handled very efficiently. The carer treated my mother with great care and respect, and won her confidence very quickly. I would have no hesitation recommending this company on my experience to date.
12 March 2024
Till now it's all perfect. The carers are all friendly, kind and supportive.
12 January 2024
Carers very good and on time. I can rely on them. I am quite happy to leave them with my husband.
12 January 2024
Home Instead Wembley have been caring for my dad, who is now 93 since the summer of 2023. It took us a long time as a family to decide that he needed additional support and we have not regretted making contact with Home Instead Wembley. The team, have been responsive and understanding of his needs and matched him with an excellent carer. Having someone come into the home regularly to support him a couple of times a week has had a positive impact on dad. He has a routine when the carer comes, they get along really very well and he is treated with respect and understanding. The relationship between Dad and his carer is great which has put our minds at ease and we have full confidence and trust in his carer. Whenever we make contact with the office team, they always respond quickly and requests and information are dealt with efficiently. We have nothing but praise for Home Instead Wembley who have made the transition to having home care support a positive experience.
26 May 2023
From the start of contacting Home Instead enquiring about support from a carer for my husband the communication with the management team and other staff in the office has been professional and supportive. i wanted a carer to come and sit with my husband for a couple of hours once a week so I could go out for errands etc so my husband wasn't on his own. The carer has been excellent in building up a relationship with my husband who has vascular dementia with short term memory loss which can be challenging at times. Thank you.
26 May 2023
Home Instead Wembley have been caring for my dad, who has Vascular Dementia, since 2019 and they have become like a second family to us both. They care for him as if he were a close relative. Each request I place is dealt with quickly and efficiently. I have yet to give them a task they haven't been able to fulfill and go above and beyond to complete. In particular with some recent health issues which required constant daily monitoring - the Care Professionals were all very well trained and prepared to manage the tasks. Home Instead Wembley don't just focus their care on my dad, they also regularly ask about my wellbeing and have on occasion offered me their listening skills, which is always appreciated when you feel forgotten.
25 May 2023
The Home Instead group have been absolutely indispensable in helping me make sure my dad has the appropriate level of care and support. The carers and the management team go the extra mile to make sure he feels emotionally supported as well as the practical side of things. There is also clear and timely communication with me which gives me peace of mind.
24 April 2023
I would thoroughly recommend this company as the management and carers are lovely and friendly and are very reliable. They are very caring and treat my family with dignity. They are very adaptable to individual care needs and keep us well informed of any possible changes, for example, if they need to send a different carer for the day.
21 April 2023
Management and supervision were efficient and involved. The carers were very attentive and extremely good at their job. I was relaxed and happy in their care. I have no hesitation about using this company in future.
17 April 2023
The care and support that the team have provided to our Mum (and us) has been amazing. Following an infection our 91 year old Mum had a couple of falls. Mum’s regular daily carer called the ambulance, gave her reassurance and made her comfortable. 24/7 care support was offered and gratefully received on Mum’s discharge the same day. Not sure where we would be without the support from the team, especially her full-time carer. People who genuinely want to ensure their client’s independence and safety. Recommend without hesitation.
17 March 2023
I am really pleased with Home Instead and how they look after my aunt and uncle. Professional, friendly, easy to communicate with and flexible. The online portal is extremely useful and allows me to monitor the progress of care provision in real time. I highly recommend Home Instead Wembley for your peace of mind when looking after your loved ones.
17 March 2023
Our relationship with Home Instead Wembley began in February this year on my partner's discharge from hospital. It is our first experience of a care provider. Fortunately, his needs at the moment are a daily morning visit for personal care, and companionship one night a week. The carers have been friendly, cheerful, upbeat, punctual and do not skimp on time. They are respectful, compassionate and it is reassuring for me to know I have support as well from the office team.
17 November 2022
I think the service is very good and all the ladies are all very nice.
09 November 2022
Following our initial experience with carers coming in on a daily basis to take my husband for a walk and help me with food preparation etc. My husband's dementia worsened while I became ill and was unable to care for him. So, we arranged for live-in care. Our carer is very efficient and keeps our flat spotless, she does all the laundry and cooks for us. She is also very obliging in buying any items we are running low on. She understands the problems posed by dementia and helps me deal with difficulties as they arise.
09 November 2022
Found the whole experience a dream. All staff we met were very professional. The carer mum had was kind and helpful, mum really liked her (this was mum's first experience of non family carers). I felt extremely comfortable leaving mum in their care.