Submit a Review for Hales Home Care (Leeds)
Unit 6, Hepton Court, York Road, Leeds, LS9 6PW
View Full Details of Hales Home Care (Leeds)Latest Reviews for Hales Home Care (Leeds)
27 June 2024
Stay away at all costs. Dreadful care company that simply don’t care. Late calls, missed calls, carers rushing to leave, cold food, leave doors unlocked, sponsored workers making communication with elderly patients difficult, rude office staff, phones never answered. Mum never felt so alone and uncared about.
06 June 2024
Very good, nice, warm, friendly carers.
06 June 2024
Very happy with the service.
28 May 2024
Very prompt, ensure medication is on time and very pleasant and friendly. They ask if there is anything else they can do. Would prefer a female care worker in the morning and night to help with personal hygiene and care.
28 May 2024
The service is very good for me and my carers are all like family. I am comfortable with my carer 3 times a day. Thank you Hales Home Care.
17 November 2023
Would have given no stars at all if possible. Not a usual complainer at all and not one for reviews but absolute shambles. Carers do not turn up and always an excuse given. When they do eventually turn up hours late and after numerous chaser calls, they are inexperienced and don’t know how to care for the service user. Also don’t always lock the door leaving disabled service users in a dangerous and vulnerable position. Never known anything like it - causing so much stress to the family. Ombudsman is the next stage as despite frequent promises nothing changes. Absolutely at our wits' end with this company. Feel extremely sorry for poor service users who don’t have anyone to turn to when they are left and they don’t turn up to feed them and get them out of bed. Terrible experience with this company.
30 August 2023
The carers that visit are mainly excellent. Inexperienced carers are left by themselves too early. Carers need to be regulars so as to build a rapport with clients, too often visiting carers are often changed. Also, mainly at the weekend, the staff are inexperienced and due to lack of carers have picked up extra calls which means the time of call can vary wildly. If any problems with the time of visits this should be relayed by the office to clients.
30 August 2023
I am very happy with my regular carers. I am a religious sister and it upsets me when I have a male carer. Also, at the weekend, the replacement carers are sometimes very late, coming sometimes at noon instead of 9 am. I get very anxious when they are late and it is not easy to get in contact to know if they are coming. Also, when they are late, I miss the religious service.
30 August 2023
Do not like men coming, some days I have different carers morning and afternoon and some I have never met before and do not seem to know my requirements. During term time I have classes which begin at 10:15 and carers sometimes don't come until 9:30 which is cutting it fine. I think my times may need reviewing.
25 August 2023
The regular carers are excellent in all aspects of caring. Problems happen when new carers come who might have not been before - this is very frustrating.
24 May 2022
Carers wouldn't use Mum's name and called her another name for some reason. Refilled drinks with dirty glass from the day before, made Mum sit back on a wet chair, despite getting told the chair was wet and left 14 hours with a wet pad. Came and went when they wanted, despite declining male carers at the setup interview, a male carer came every day, still no care plan in place. Finally got rid of them.
02 August 2017
Carers don't arrive at times stated and are always rushing when arriving. They have missed visits leaving the client vulnerable and hungry. The lack of personal care offered to the client is poor and different carers arrive with no idea about the client's needs.
31 May 2017
Low standard of care. Poor service. The carers are not visiting my father the agreed times. Three times in 2 months the carers did not turn up and we had to contact the main office to trace them. My father's care plan got lost and it was not replaced. As a result, there are carers visiting that do not know what they have to do.
Latest Reviews for Hales Home Care (Leeds)
27 June 2024
Stay away at all costs. Dreadful care company that simply don’t care. Late calls, missed calls, carers rushing to leave, cold food, leave doors unlocked, sponsored workers making communication with elderly patients difficult, rude office staff, phones never answered. Mum never felt so alone and uncared about.
06 June 2024
Very good, nice, warm, friendly carers.
06 June 2024
Very happy with the service.
28 May 2024
Very prompt, ensure medication is on time and very pleasant and friendly. They ask if there is anything else they can do. Would prefer a female care worker in the morning and night to help with personal hygiene and care.
28 May 2024
The service is very good for me and my carers are all like family. I am comfortable with my carer 3 times a day. Thank you Hales Home Care.
17 November 2023
Would have given no stars at all if possible. Not a usual complainer at all and not one for reviews but absolute shambles. Carers do not turn up and always an excuse given. When they do eventually turn up hours late and after numerous chaser calls, they are inexperienced and don’t know how to care for the service user. Also don’t always lock the door leaving disabled service users in a dangerous and vulnerable position. Never known anything like it - causing so much stress to the family. Ombudsman is the next stage as despite frequent promises nothing changes. Absolutely at our wits' end with this company. Feel extremely sorry for poor service users who don’t have anyone to turn to when they are left and they don’t turn up to feed them and get them out of bed. Terrible experience with this company.
30 August 2023
The carers that visit are mainly excellent. Inexperienced carers are left by themselves too early. Carers need to be regulars so as to build a rapport with clients, too often visiting carers are often changed. Also, mainly at the weekend, the staff are inexperienced and due to lack of carers have picked up extra calls which means the time of call can vary wildly. If any problems with the time of visits this should be relayed by the office to clients.
30 August 2023
I am very happy with my regular carers. I am a religious sister and it upsets me when I have a male carer. Also, at the weekend, the replacement carers are sometimes very late, coming sometimes at noon instead of 9 am. I get very anxious when they are late and it is not easy to get in contact to know if they are coming. Also, when they are late, I miss the religious service.
30 August 2023
Do not like men coming, some days I have different carers morning and afternoon and some I have never met before and do not seem to know my requirements. During term time I have classes which begin at 10:15 and carers sometimes don't come until 9:30 which is cutting it fine. I think my times may need reviewing.
25 August 2023
The regular carers are excellent in all aspects of caring. Problems happen when new carers come who might have not been before - this is very frustrating.
24 May 2022
Carers wouldn't use Mum's name and called her another name for some reason. Refilled drinks with dirty glass from the day before, made Mum sit back on a wet chair, despite getting told the chair was wet and left 14 hours with a wet pad. Came and went when they wanted, despite declining male carers at the setup interview, a male carer came every day, still no care plan in place. Finally got rid of them.
02 August 2017
Carers don't arrive at times stated and are always rushing when arriving. They have missed visits leaving the client vulnerable and hungry. The lack of personal care offered to the client is poor and different carers arrive with no idea about the client's needs.
31 May 2017
Low standard of care. Poor service. The carers are not visiting my father the agreed times. Three times in 2 months the carers did not turn up and we had to contact the main office to trace them. My father's care plan got lost and it was not replaced. As a result, there are carers visiting that do not know what they have to do.