Submit a Review for Home Instead (Chichester & Bognor Regis)
Home Care House, Madgwick Lane, Westhampnett, Chichester, PO18 0FB
View Full Details of Home Instead (Chichester & Bognor Regis)Latest Reviews for Home Instead (Chichester & Bognor Regis)
18 February 2025
My mother has received excellent service from Home Instead (Chichester and Bognor Regis) over the past year or so. The carers were reliable and were always able to help mum with various tasks around the home and provide transport for hospital appointments and accompany her as well. Mum established a good rapport with the carers who were assigned to her. Thank you from both of us.
10 September 2024
Home Instead provided excellent care which meant that my father was able to live at home for the final months of his life. The team of carers who supported him were wonderful. Their companionship and care ensured that he was as independent as his condition allowed, and could be in control of some decisions even when he wasn't able to do everything he wanted to. They built great relationships with him and with supporting family members. The wider team were helpful and responsive, putting care in place so that he could be discharged from hospital as soon as possible and flexing to meet changing requirements. Overall it felt that Home Instead and our family worked together as a team to support my father and give him the best quality of life that we could.
08 April 2024
After our first month of care for Dad, I just wanted to say a huge thank you to your whole team. Together you have managed to achieve something I never really thought possible. The ladies have made an amazing breakthrough with Dad and Mum. As you all know my brother and I were very sceptical about the possibility that carers could be accepted by Mum and Dad. In just one month the carers have achieved so much. My parents enjoy their company, they take great care of Dad, and it is peace of mind for my brother and I to have extra help from them visiting every day. My review is 5 stars, as I really cannot fault the team. They are all very considerate and handle all care needs thoroughly and respectfully. Please pass on my thanks to everyone on the team that has been involved in Dad’s care. It is very much appreciated.
13 March 2024
The review went really well. Our questions were answered which we had. We are very pleased with the carers who arrive on time, and give details which is extremely helpful to read when accessing the app. Very informative. Friendly approachable staff when we need any advice, help or support. Thank you so much for the great, excellent care you provide.
29 November 2023
I have to work out in advance what help to ask for depending on the carers and experts. Useful to have two regular helpers otherwise I spend the time showing where things are.
21 September 2023
I have been with your firm as a result of a stroke. As my family live some distance away and I live alone, they decided I needed help and care. In October 2022 I had to have a replacement knee and needed more help and support. I had help 3 times a day for six weeks which I now have 4 times a week. Knowing the carers so well helped immensely to recover. The carers I have had since are great and know how I like things done. If a carer has been delayed the office always let me know. All this gives me the confidence to live alone and not in a home. Well done carers and thank you for your kindness.
09 August 2023
I have been a service user at Home Instead for nearly two years and I have been grateful for all the help I have received. The helpers are always kind, conscientious and considerate. However, I do find that sometimes they are put under considerable stress when trying to get to a client on time. 15 minutes between clients today, traffic is hot enough. It is important to arrive on time particularly when an appointment is concerned.
31 July 2023
Very happy so far, always on time, cheerful and professional. No complaints.
31 July 2023
Carers are helpful and when the jobs are finished it is good to have a chat with them. If carers don't know where to put some things away I would like them to ask rather than leave them on the worktop.
21 July 2023
All satisfactory.
28 June 2023
I'm a 92-year-old gentleman living on my own and use Home Instead (Chichester & Bognor Regis) four times a week to help me with my lunch. I am independent but having carers helps me stay this way! The carers are friendly and helpful and it is a pleasure to have them visit. They're excellent at using their initiative to find other things I may need help with. I plan my weekly timetable, such as changing and washing bedding, when receiving my supermarket food delivery around their visits so they can help me with these. I'm extremely satisfied with the service I received and so is my family! I have no hesitation in recommending Home Instead to anyone looking for care.
24 May 2023
Without the support of Home Instead, first with my father and then with my mother, my parents would have had great difficulty in staying in their own home until their passing. A friendly and efficient regular group of carers who took time to get to know my parents and worked so well with the family. We are very grateful for their support.
05 April 2023
Very reliable service - staff always on time. Courteous and willing to tackle any request. They need to be congratulated on their performance in the winter months. I would have appreciated advanced information on changes in staff/last-minute changes.
30 March 2023
My experience has been all good. The ladies/carers are all caring, kind, friendly and professional. Once they have dealt with my personal care, they are happy to help out with all other matters requesting attention around the house, things such as washing up, feeding my dog etc. They clearly have read my notes and are aware of what makes me who I am.
28 March 2023
I am very happy with all services. The nurses are very good with my husband and very helpful.
20 March 2023
Home Instead have acted like an extension of our family. From the moment I contacted the office, I felt that the staff had the knowledge and experience to guide us through unfamiliar and uncomfortable territory. My mother has always been fiercely independent, but it was clear she needed some help with her memory and daily routine and also on an emotional level. Our experience has only been positive, at every turn staff have been credible, supportive and kind. My mother is clearly fond of the carers supporting her, and they seem to be well match in terms of their experience and personalities.
20 March 2023
Having lived alone for 12 years - I was a little worried about having two strangers here every week. I should never have worried.
08 March 2023
Mostly satisfactory.
30 November 2021
All the staff have been incredibly helpful, kind and considerate. From the moment we made contact I felt the team had the experience to handle my father's needs, despite his reluctance to accept support. I am very grateful to staff who were all amazing. Thank you!
30 November 2021
Thank you for all your help. I have to tell you that, without exception you are lucky to have excellent people caring for your clients.
Latest Reviews for Home Instead (Chichester & Bognor Regis)
18 February 2025
My mother has received excellent service from Home Instead (Chichester and Bognor Regis) over the past year or so. The carers were reliable and were always able to help mum with various tasks around the home and provide transport for hospital appointments and accompany her as well. Mum established a good rapport with the carers who were assigned to her. Thank you from both of us.
10 September 2024
Home Instead provided excellent care which meant that my father was able to live at home for the final months of his life. The team of carers who supported him were wonderful. Their companionship and care ensured that he was as independent as his condition allowed, and could be in control of some decisions even when he wasn't able to do everything he wanted to. They built great relationships with him and with supporting family members. The wider team were helpful and responsive, putting care in place so that he could be discharged from hospital as soon as possible and flexing to meet changing requirements. Overall it felt that Home Instead and our family worked together as a team to support my father and give him the best quality of life that we could.
08 April 2024
After our first month of care for Dad, I just wanted to say a huge thank you to your whole team. Together you have managed to achieve something I never really thought possible. The ladies have made an amazing breakthrough with Dad and Mum. As you all know my brother and I were very sceptical about the possibility that carers could be accepted by Mum and Dad. In just one month the carers have achieved so much. My parents enjoy their company, they take great care of Dad, and it is peace of mind for my brother and I to have extra help from them visiting every day. My review is 5 stars, as I really cannot fault the team. They are all very considerate and handle all care needs thoroughly and respectfully. Please pass on my thanks to everyone on the team that has been involved in Dad’s care. It is very much appreciated.
13 March 2024
The review went really well. Our questions were answered which we had. We are very pleased with the carers who arrive on time, and give details which is extremely helpful to read when accessing the app. Very informative. Friendly approachable staff when we need any advice, help or support. Thank you so much for the great, excellent care you provide.
29 November 2023
I have to work out in advance what help to ask for depending on the carers and experts. Useful to have two regular helpers otherwise I spend the time showing where things are.
21 September 2023
I have been with your firm as a result of a stroke. As my family live some distance away and I live alone, they decided I needed help and care. In October 2022 I had to have a replacement knee and needed more help and support. I had help 3 times a day for six weeks which I now have 4 times a week. Knowing the carers so well helped immensely to recover. The carers I have had since are great and know how I like things done. If a carer has been delayed the office always let me know. All this gives me the confidence to live alone and not in a home. Well done carers and thank you for your kindness.
09 August 2023
I have been a service user at Home Instead for nearly two years and I have been grateful for all the help I have received. The helpers are always kind, conscientious and considerate. However, I do find that sometimes they are put under considerable stress when trying to get to a client on time. 15 minutes between clients today, traffic is hot enough. It is important to arrive on time particularly when an appointment is concerned.
31 July 2023
Very happy so far, always on time, cheerful and professional. No complaints.
31 July 2023
Carers are helpful and when the jobs are finished it is good to have a chat with them. If carers don't know where to put some things away I would like them to ask rather than leave them on the worktop.
21 July 2023
All satisfactory.
28 June 2023
I'm a 92-year-old gentleman living on my own and use Home Instead (Chichester & Bognor Regis) four times a week to help me with my lunch. I am independent but having carers helps me stay this way! The carers are friendly and helpful and it is a pleasure to have them visit. They're excellent at using their initiative to find other things I may need help with. I plan my weekly timetable, such as changing and washing bedding, when receiving my supermarket food delivery around their visits so they can help me with these. I'm extremely satisfied with the service I received and so is my family! I have no hesitation in recommending Home Instead to anyone looking for care.
24 May 2023
Without the support of Home Instead, first with my father and then with my mother, my parents would have had great difficulty in staying in their own home until their passing. A friendly and efficient regular group of carers who took time to get to know my parents and worked so well with the family. We are very grateful for their support.
05 April 2023
Very reliable service - staff always on time. Courteous and willing to tackle any request. They need to be congratulated on their performance in the winter months. I would have appreciated advanced information on changes in staff/last-minute changes.
30 March 2023
My experience has been all good. The ladies/carers are all caring, kind, friendly and professional. Once they have dealt with my personal care, they are happy to help out with all other matters requesting attention around the house, things such as washing up, feeding my dog etc. They clearly have read my notes and are aware of what makes me who I am.
28 March 2023
I am very happy with all services. The nurses are very good with my husband and very helpful.
20 March 2023
Home Instead have acted like an extension of our family. From the moment I contacted the office, I felt that the staff had the knowledge and experience to guide us through unfamiliar and uncomfortable territory. My mother has always been fiercely independent, but it was clear she needed some help with her memory and daily routine and also on an emotional level. Our experience has only been positive, at every turn staff have been credible, supportive and kind. My mother is clearly fond of the carers supporting her, and they seem to be well match in terms of their experience and personalities.
20 March 2023
Having lived alone for 12 years - I was a little worried about having two strangers here every week. I should never have worried.
08 March 2023
Mostly satisfactory.
30 November 2021
All the staff have been incredibly helpful, kind and considerate. From the moment we made contact I felt the team had the experience to handle my father's needs, despite his reluctance to accept support. I am very grateful to staff who were all amazing. Thank you!
30 November 2021
Thank you for all your help. I have to tell you that, without exception you are lucky to have excellent people caring for your clients.