Submit a Review for Right at Home (Bridgend and Vale of Glamorgan)
Unit 3, Red Dragon Court, Bridgend Industrial Estate, South Road, Bridgend, CF31 3PT
View Full Details of Right at Home (Bridgend and Vale of Glamorgan)Latest Reviews for Right at Home (Bridgend and Vale of Glamorgan)
04 July 2024
We have been working closely with Right at Home for over a year now for my mother's twice-daily care. It is not an easy job to do but the individual carers show great compassion and understanding of a difficult situation and allow us, the family, to spend time as son and daughter rather than carer. We cannot give enough praise to the staff involved in Mum's care and would not hesitate to recommend the service to others. Any minor problems that arose have been sorted quickly and efficiently between us.
13 June 2024
We had Right at Home for my mother-in-law last year and the year before. They were absolutely brilliant, very attentive to her needs and compassionate. The only reason we changed is because she needed double care and they didn't have the capacity at the time. I would highly recommend them to anyone looking for care.
04 June 2024
Right at Home has provided me with a straightforward, supportive and efficient level of care. Most importantly they have empowered me to grow in confidence over the last 6 months and enabled me to remain in my own home. My thanks go to all my carers for their kindness, competence, patience and encouragement.
03 June 2024
Carers are helpful and kind.
03 June 2024
I am very happy with my weekly carer and my weekend ones. They are very helpful and pleasant.
03 June 2024
I find the staff very helpful and they will do all that I ask them to do.
03 June 2024
My parents have been with Right at home for over a year now. The carers are compassionate, friendly and always willing to help in any way they can. The service is very good indeed. We are just about to increase the level of care to mornings as well as the current evenings. That in itself shows how highly we rate them.
03 June 2024
Since becoming one of Right at Home's clients my husband has responded to the interaction of the carers coming to our flat, he looks forward to them arriving and having a chat. Communication between office staff and us has been good, any changes to times or any concerns are resolved quickly.
07 May 2024
I have no complaints regarding my carers. Find everyone courteous and helpful, only too willing to help me in any way.
07 May 2024
We have found all the Right at Home carers to be excellent and look forward to the visits.
26 April 2024
I cannot thank the team at Right at Home enough for all their incredible kindness and support. Their professionalism when dealing with my mother, who has Alzheimer’s, was first-rate. Mum is incredibly private and caring for her can sometimes be tricky. Right at Home was able to embrace this challenge positively - gaining Mum’s trust. Thank you to you all for being so respectful and compassionate.
01 December 2023
My mum initially received domiciliary care from Right at Home before her health deteriorated / care needs increased after Right At Home provided Live In Care too. From the very first point we engaged the manager and her team of carers we were nothing but impressed with their commitment, empathy, speed in being able to re-configure the ever-changing care needs/package and overall ability to always go the extra mile to ensure my mum's needs were met. Nothing was ever too much trouble for the team. Special mention must be made specifically of the core care team of three who were simply outstanding! I would have absolutely no qualms in recommending Right at Home as a really great care provider for anyone reading this/trying to navigate the challenges of devising a care package to suit an elderly relative or friend.
13 June 2023
We’ve received personal care from Right at Home for just over four years. Having had care previously from other providers, we found Right at Home to be second to none. From day one, we’ve had fantastic care from the management at very affordable prices. The management have been so kind, thoughtful and caring throughout. They were also extremely helpful to us as and when our needs changed, providing continuity of exceptional care which enabled us to cope with the changes that faced us. The carers have been absolutely amazing in the way they care for us. Very professional, kind and thoughtful. Always on time. We were saddened to hear that the owner was stepping down. She has been a great support to us and will be sorely missed, not just by ourselves but also I’m sure by all at Right at Home. The manager has dedicated herself to being the best for her clients, as well as for her employees. We trust the new owners will be able to provide the same fantastic care as she has.
21 March 2023
I have no hesitation in recommending Right at Home care services providing care and companionship services in the community. The staff are very friendly and reliable and provide an excellent service/package of care for my mother. With the support of the carers, my mother is able to live at home independently. She has companionship and supervision when taken out on local trips and weekly activities with the carers. The carers supervise with meals and ensure she is compliant with her regular medication which makes her feel better.
07 March 2023
Would highly recommend Right at Home to anyone in need of care. A professional company with the right attitude to care needs. We would have been totally lost without the carers who have all been so lovely with Mum. She has looked forward to their visits and when she has been distressed for whatever reason they have kept us informed. The carers have managed all Mum's personal care needs and provided the support required. The staff in the office have been professional, friendly and happy to give advice when needed. Could not have asked for more, thank you team for doing a fantastic job.
02 March 2023
Home care have provided me with absolute reassurance that my parents are being seen every day by people that they like and who will help them with a whole range of tasks. My mother is determined to be independent and the staff have respected this while doing everything that is asked of them. They have dealt with my dad's needs sensitively and my parents look forward to the hour of company they provide. Contact with me is very good and I always feel confident that any crisis can be averted or dealt with.
02 March 2023
We have found Right at Home staff kind, caring and professional. The office staff have always been available and have responded efficiently. The requests, as made by the client and us as close relatives have been noted and responded to. When there was a water leak we were contacted immediately, and previous difficulties have also been either dealt with or reported. We are pleased with the service.
26 May 2022
The care package formally agreed related to the care of my elderly mother who was a cancer recovery patient with Dementia, however, the care was very sporadic and basic, often with carers not even turning up or actually not completing any contracted domestic tasks. Two or three of the carers were lovely and actually related to my mother's needs however most were lazy, turned up late and did zero domestic tasks. Be aware before employing as they promise the world, charge the earth and deliver very basic assistance if they actually turn up at all. Gave my mum two days' notice before walking away due to lack of staff or staff that refused to work with Dementia patients. If you do employ their services be ready to get a weekly amendment to services when there are no staff available, which is very frustrating when the patient requires medication and there is no family member in the local vicinity to administer it. Very unprofessional with very little regard to the patient's needs.
07 March 2022
I whole heartedly recommend Right at Home for their dedication in caring for my husband. A professional team providing reliable, kind, friendly and flexibility giving excellent care and companionship to my husband over the last 5 years and throughout the pandemic never missing a visit. My husband had communication problems as well as mobility problems due to a stroke and between himself and his carers they soon managed to understand each other while they showered, dressed him and provided his meals. He was a keen gardener and his companion kept close watch over him ensuring he was safe while carrying out his gardening tasks. He also enjoyed his regular exercise walking around the neighbourhood with his companion sometimes sitting on a bench watching the world pass by. While being cared for I was confident to take some time out for myself knowing he was in safe hands. A big thank you to everyone at Right at Home for helping both of us through this.
01 March 2022
The care provided to my mother by Right at Home has greatly increased the quality of her life in her own home. She is fully supported with considerate, professional and efficient care by a good team of care staff who respect her as a client in need and as a person. My mother receives prompt attention from the care staff without having to constantly ask them to do things and values their visits and indeed company when they are with her. The company management show positive interest in her care, are communicative and responsive.
Latest Reviews for Right at Home (Bridgend and Vale of Glamorgan)
04 July 2024
We have been working closely with Right at Home for over a year now for my mother's twice-daily care. It is not an easy job to do but the individual carers show great compassion and understanding of a difficult situation and allow us, the family, to spend time as son and daughter rather than carer. We cannot give enough praise to the staff involved in Mum's care and would not hesitate to recommend the service to others. Any minor problems that arose have been sorted quickly and efficiently between us.
13 June 2024
We had Right at Home for my mother-in-law last year and the year before. They were absolutely brilliant, very attentive to her needs and compassionate. The only reason we changed is because she needed double care and they didn't have the capacity at the time. I would highly recommend them to anyone looking for care.
04 June 2024
Right at Home has provided me with a straightforward, supportive and efficient level of care. Most importantly they have empowered me to grow in confidence over the last 6 months and enabled me to remain in my own home. My thanks go to all my carers for their kindness, competence, patience and encouragement.
03 June 2024
Carers are helpful and kind.
03 June 2024
I am very happy with my weekly carer and my weekend ones. They are very helpful and pleasant.
03 June 2024
I find the staff very helpful and they will do all that I ask them to do.
03 June 2024
My parents have been with Right at home for over a year now. The carers are compassionate, friendly and always willing to help in any way they can. The service is very good indeed. We are just about to increase the level of care to mornings as well as the current evenings. That in itself shows how highly we rate them.
03 June 2024
Since becoming one of Right at Home's clients my husband has responded to the interaction of the carers coming to our flat, he looks forward to them arriving and having a chat. Communication between office staff and us has been good, any changes to times or any concerns are resolved quickly.
07 May 2024
I have no complaints regarding my carers. Find everyone courteous and helpful, only too willing to help me in any way.
07 May 2024
We have found all the Right at Home carers to be excellent and look forward to the visits.
26 April 2024
I cannot thank the team at Right at Home enough for all their incredible kindness and support. Their professionalism when dealing with my mother, who has Alzheimer’s, was first-rate. Mum is incredibly private and caring for her can sometimes be tricky. Right at Home was able to embrace this challenge positively - gaining Mum’s trust. Thank you to you all for being so respectful and compassionate.
01 December 2023
My mum initially received domiciliary care from Right at Home before her health deteriorated / care needs increased after Right At Home provided Live In Care too. From the very first point we engaged the manager and her team of carers we were nothing but impressed with their commitment, empathy, speed in being able to re-configure the ever-changing care needs/package and overall ability to always go the extra mile to ensure my mum's needs were met. Nothing was ever too much trouble for the team. Special mention must be made specifically of the core care team of three who were simply outstanding! I would have absolutely no qualms in recommending Right at Home as a really great care provider for anyone reading this/trying to navigate the challenges of devising a care package to suit an elderly relative or friend.
13 June 2023
We’ve received personal care from Right at Home for just over four years. Having had care previously from other providers, we found Right at Home to be second to none. From day one, we’ve had fantastic care from the management at very affordable prices. The management have been so kind, thoughtful and caring throughout. They were also extremely helpful to us as and when our needs changed, providing continuity of exceptional care which enabled us to cope with the changes that faced us. The carers have been absolutely amazing in the way they care for us. Very professional, kind and thoughtful. Always on time. We were saddened to hear that the owner was stepping down. She has been a great support to us and will be sorely missed, not just by ourselves but also I’m sure by all at Right at Home. The manager has dedicated herself to being the best for her clients, as well as for her employees. We trust the new owners will be able to provide the same fantastic care as she has.
21 March 2023
I have no hesitation in recommending Right at Home care services providing care and companionship services in the community. The staff are very friendly and reliable and provide an excellent service/package of care for my mother. With the support of the carers, my mother is able to live at home independently. She has companionship and supervision when taken out on local trips and weekly activities with the carers. The carers supervise with meals and ensure she is compliant with her regular medication which makes her feel better.
07 March 2023
Would highly recommend Right at Home to anyone in need of care. A professional company with the right attitude to care needs. We would have been totally lost without the carers who have all been so lovely with Mum. She has looked forward to their visits and when she has been distressed for whatever reason they have kept us informed. The carers have managed all Mum's personal care needs and provided the support required. The staff in the office have been professional, friendly and happy to give advice when needed. Could not have asked for more, thank you team for doing a fantastic job.
02 March 2023
Home care have provided me with absolute reassurance that my parents are being seen every day by people that they like and who will help them with a whole range of tasks. My mother is determined to be independent and the staff have respected this while doing everything that is asked of them. They have dealt with my dad's needs sensitively and my parents look forward to the hour of company they provide. Contact with me is very good and I always feel confident that any crisis can be averted or dealt with.
02 March 2023
We have found Right at Home staff kind, caring and professional. The office staff have always been available and have responded efficiently. The requests, as made by the client and us as close relatives have been noted and responded to. When there was a water leak we were contacted immediately, and previous difficulties have also been either dealt with or reported. We are pleased with the service.
26 May 2022
The care package formally agreed related to the care of my elderly mother who was a cancer recovery patient with Dementia, however, the care was very sporadic and basic, often with carers not even turning up or actually not completing any contracted domestic tasks. Two or three of the carers were lovely and actually related to my mother's needs however most were lazy, turned up late and did zero domestic tasks. Be aware before employing as they promise the world, charge the earth and deliver very basic assistance if they actually turn up at all. Gave my mum two days' notice before walking away due to lack of staff or staff that refused to work with Dementia patients. If you do employ their services be ready to get a weekly amendment to services when there are no staff available, which is very frustrating when the patient requires medication and there is no family member in the local vicinity to administer it. Very unprofessional with very little regard to the patient's needs.
07 March 2022
I whole heartedly recommend Right at Home for their dedication in caring for my husband. A professional team providing reliable, kind, friendly and flexibility giving excellent care and companionship to my husband over the last 5 years and throughout the pandemic never missing a visit. My husband had communication problems as well as mobility problems due to a stroke and between himself and his carers they soon managed to understand each other while they showered, dressed him and provided his meals. He was a keen gardener and his companion kept close watch over him ensuring he was safe while carrying out his gardening tasks. He also enjoyed his regular exercise walking around the neighbourhood with his companion sometimes sitting on a bench watching the world pass by. While being cared for I was confident to take some time out for myself knowing he was in safe hands. A big thank you to everyone at Right at Home for helping both of us through this.
01 March 2022
The care provided to my mother by Right at Home has greatly increased the quality of her life in her own home. She is fully supported with considerate, professional and efficient care by a good team of care staff who respect her as a client in need and as a person. My mother receives prompt attention from the care staff without having to constantly ask them to do things and values their visits and indeed company when they are with her. The company management show positive interest in her care, are communicative and responsive.