Submit a Review for Home Instead (Lewes District & Uckfield)
Suite 5, Ash House, The Broyle, Ringmer, Lewes, BN8 5NN
View Full Details of Home Instead (Lewes District & Uckfield)Latest Reviews for Home Instead (Lewes District & Uckfield)
30 September 2024
Really impressed with the carers who both turn up on time and provide care to my mother in a confident and caring way. Not only are they helping my mother with managing her personal care but they have built up a positive relationship which is also providing emotional support. So far it's been brilliant and we are now going to increase the care visits from 2 visits a week to 4 visits a week. I really think Home Instead have a good approach for people living with dementia.
18 September 2024
Home Instead provides support for our mum twice a day. The team who visit are kind and patient and professional. The office staff are always prompt to offer any additional support and to sort out any queries. Mum has had care from Home Instead for a while now and is most appreciative of her visits when the caregivers are consistent and really get to know her.
16 August 2024
Very professional from the outset. They knew exactly how to support Dad and everything is going extremely well. It's interesting how firms have the same CQC ratings but are miles apart. Home Instead Lewes are by far the best care provider in the area.
16 August 2024
Home Instead is providing a really excellent service for us. From the initial visit to set up my husband's care package, we have been very impressed with the efficiency and professionalism of everyone involved. The carers arrive on time every day and each one is excellent at providing the exact care which we need. They are also calm, helpful and polite and are always to advise and discuss any issues or concerns which may arise.
07 August 2024
I am very happy with the care my mum receives from Home Instead. All the carers are kind, and efficient and treat Mum with respect. The service is extremely flexible and I have been able to make changes over time to suit Mum's changing needs. I have found the management very easy to communicate with. They listen and respond to any concerns. I know that Mum is in safe hands and well looked after which is incredibly reassuring.
01 August 2024
One member of staff in particular came for my wife's four hour time without me as another member of staff is away this week. She was well looked after and was taken round the garden and offered lunch. When I returned there was time for the particular member of staff to complete her review saving another visit in a week or two. She completed this well and we look forward to the continuing visits of your carers.
15 June 2023
We think ourselves lucky to have chosen Home Instead (Lewes District & Uckfield) to care for my mother. The carers were really lovely with a small regular team attending daily. My mother looked forward to their visits. Home Instead have wonderful staff and we’re incredibly reliable.
30 May 2023
Excellent.
27 May 2023
Home Instead visit my dad, who has mild Alzheimer’s, twice a week to help with his housework and shopping and for some company. They are reliable and efficient, and all the carers are kind and helpful. I can increase the care if I need to, and it gives me peace of mind knowing these basic things are looked after so that when I visit, we can go out and do something nice, and I don’t have to do the chores. They also brought him to visit me when I couldn’t drive for a few weeks, which was such a relief. They always communicate any slight changes, and I thoroughly recommend them.
27 May 2023
The care for my Mum has been great, always considering what’s best and that will make her life more safe and comfortable. Good communication. Good feed back on all aspects of care and what is needed for the future for Mum.
15 May 2023
Home Instead (Lewes District & Uckfield) have offered us a reliable and professional level of care. There is never a sense of hurrying or taking shortcuts. The carers are very competent and work with a sensitive and caring attitude towards my mother. They are able to be flexible according to my mother’s needs on a daily basis.
15 May 2023
We started with the service in early April have had regular weekly visits since then which have also involved trips to the local farm shop. Visitors have engaged with my sister despite the fact that she cannot converse with them. The feedback we get has been very reassuring.
01 March 2023
Our family is very grateful for the excellent service that Home Instead has provided for my mum in the last 1.5 years. This has helped us function as a unit without compromising our quality of life as carers within the household. I was especially impressed with one lady who came for a scheduled review of the service and was able to adapt the service for the changing need we now have at present. This was done professionally and reassuringly, and the transition to extended care would be easily facilitated.
16 March 2022
My Mother has been receiving care at home daily from Home Instead for the last few years. I cannot speak highly enough of this incredible team through all the challenges that the pandemic brought. They did not once miss a scheduled time with her. They managed the ever-changing rules and regulations with constant communication and transparency. We were constantly amazed by the professional way they navigated this very difficult time. As I am her eldest daughter living in California you can imagine this was not always convenient for them. The carers themselves all bring different personalities and offered different opportunities for Mum to socialize. Some took her for a drive. Some liked to grocery shop. Some encouraged a fitness class or the occasional ice cream. Mum has now moved into permanent residential care, even that transition they supported fully. We cannot praise them enough!
28 May 2021
Management are professional and empathetic. The caregivers are excellent all round. It has exceeded expectations.
17 March 2021
My mother can no longer do general housework etc due to having Alzheimer's disease, so it's really helpful that the Caregivers do her cleaning, bed changing and laundry for her as well as helping with her lunch. In addition to this, they offer companionship which is invaluable and it's really helping her mental health. They attend to her over 4.5 hours per week but they work hard in the limited time and are punctual. We have the App set up so after each visit we can read about the visit and see what tasks have been carried out, this is very useful. Based on our experience, I could certainly recommend Home Instead.
23 February 2021
The help from this company is very efficient, friendly and helpful.
02 April 2020
I have used this service for a year and have very satisfied with the service. The carers are friendly and efficient. The office always responds to any request I make.
11 December 2019
Excellent care received by all staff within the company, from management through to care providers. This was extended to all family members, not just my father. Any questions were answered very quickly, and with confidence by well-trained staff, who all displayed a passion for their job.
16 September 2019
Provided good care to my mother enabling her to stay at home for a few months before going to a care home.
Latest Reviews for Home Instead (Lewes District & Uckfield)
30 September 2024
Really impressed with the carers who both turn up on time and provide care to my mother in a confident and caring way. Not only are they helping my mother with managing her personal care but they have built up a positive relationship which is also providing emotional support. So far it's been brilliant and we are now going to increase the care visits from 2 visits a week to 4 visits a week. I really think Home Instead have a good approach for people living with dementia.
18 September 2024
Home Instead provides support for our mum twice a day. The team who visit are kind and patient and professional. The office staff are always prompt to offer any additional support and to sort out any queries. Mum has had care from Home Instead for a while now and is most appreciative of her visits when the caregivers are consistent and really get to know her.
16 August 2024
Very professional from the outset. They knew exactly how to support Dad and everything is going extremely well. It's interesting how firms have the same CQC ratings but are miles apart. Home Instead Lewes are by far the best care provider in the area.
16 August 2024
Home Instead is providing a really excellent service for us. From the initial visit to set up my husband's care package, we have been very impressed with the efficiency and professionalism of everyone involved. The carers arrive on time every day and each one is excellent at providing the exact care which we need. They are also calm, helpful and polite and are always to advise and discuss any issues or concerns which may arise.
07 August 2024
I am very happy with the care my mum receives from Home Instead. All the carers are kind, and efficient and treat Mum with respect. The service is extremely flexible and I have been able to make changes over time to suit Mum's changing needs. I have found the management very easy to communicate with. They listen and respond to any concerns. I know that Mum is in safe hands and well looked after which is incredibly reassuring.
01 August 2024
One member of staff in particular came for my wife's four hour time without me as another member of staff is away this week. She was well looked after and was taken round the garden and offered lunch. When I returned there was time for the particular member of staff to complete her review saving another visit in a week or two. She completed this well and we look forward to the continuing visits of your carers.
15 June 2023
We think ourselves lucky to have chosen Home Instead (Lewes District & Uckfield) to care for my mother. The carers were really lovely with a small regular team attending daily. My mother looked forward to their visits. Home Instead have wonderful staff and we’re incredibly reliable.
30 May 2023
Excellent.
27 May 2023
Home Instead visit my dad, who has mild Alzheimer’s, twice a week to help with his housework and shopping and for some company. They are reliable and efficient, and all the carers are kind and helpful. I can increase the care if I need to, and it gives me peace of mind knowing these basic things are looked after so that when I visit, we can go out and do something nice, and I don’t have to do the chores. They also brought him to visit me when I couldn’t drive for a few weeks, which was such a relief. They always communicate any slight changes, and I thoroughly recommend them.
27 May 2023
The care for my Mum has been great, always considering what’s best and that will make her life more safe and comfortable. Good communication. Good feed back on all aspects of care and what is needed for the future for Mum.
15 May 2023
Home Instead (Lewes District & Uckfield) have offered us a reliable and professional level of care. There is never a sense of hurrying or taking shortcuts. The carers are very competent and work with a sensitive and caring attitude towards my mother. They are able to be flexible according to my mother’s needs on a daily basis.
15 May 2023
We started with the service in early April have had regular weekly visits since then which have also involved trips to the local farm shop. Visitors have engaged with my sister despite the fact that she cannot converse with them. The feedback we get has been very reassuring.
01 March 2023
Our family is very grateful for the excellent service that Home Instead has provided for my mum in the last 1.5 years. This has helped us function as a unit without compromising our quality of life as carers within the household. I was especially impressed with one lady who came for a scheduled review of the service and was able to adapt the service for the changing need we now have at present. This was done professionally and reassuringly, and the transition to extended care would be easily facilitated.
16 March 2022
My Mother has been receiving care at home daily from Home Instead for the last few years. I cannot speak highly enough of this incredible team through all the challenges that the pandemic brought. They did not once miss a scheduled time with her. They managed the ever-changing rules and regulations with constant communication and transparency. We were constantly amazed by the professional way they navigated this very difficult time. As I am her eldest daughter living in California you can imagine this was not always convenient for them. The carers themselves all bring different personalities and offered different opportunities for Mum to socialize. Some took her for a drive. Some liked to grocery shop. Some encouraged a fitness class or the occasional ice cream. Mum has now moved into permanent residential care, even that transition they supported fully. We cannot praise them enough!
28 May 2021
Management are professional and empathetic. The caregivers are excellent all round. It has exceeded expectations.
17 March 2021
My mother can no longer do general housework etc due to having Alzheimer's disease, so it's really helpful that the Caregivers do her cleaning, bed changing and laundry for her as well as helping with her lunch. In addition to this, they offer companionship which is invaluable and it's really helping her mental health. They attend to her over 4.5 hours per week but they work hard in the limited time and are punctual. We have the App set up so after each visit we can read about the visit and see what tasks have been carried out, this is very useful. Based on our experience, I could certainly recommend Home Instead.
23 February 2021
The help from this company is very efficient, friendly and helpful.
02 April 2020
I have used this service for a year and have very satisfied with the service. The carers are friendly and efficient. The office always responds to any request I make.
11 December 2019
Excellent care received by all staff within the company, from management through to care providers. This was extended to all family members, not just my father. Any questions were answered very quickly, and with confidence by well-trained staff, who all displayed a passion for their job.
16 September 2019
Provided good care to my mother enabling her to stay at home for a few months before going to a care home.