Submit a Review for Bay Home Care
4 The Boulevard, Windermere Road, Grange-over-Sands, LA11 6EG
View Full Details of Bay Home CareLatest Reviews for Bay Home Care
21 February 2025
We are so incredibly grateful to all of the wonderful team at Bay Home Care. They made it possible for Mum to return home at a time when the hospital felt it would not be possible due to ongoing care needs. The team took control and gave the hospital reassurance to let us have Mum cared for at home for the next seven months. The loving, caring family at Bay Home Care maintained Mum's dignity and even adjusted visits as needed, at one time proposing it was appropriate to reduce the package of care, and then later they identified we needed more help and were more than happy to step in and provide: they genuinely had Mum and Dad's best interests at heart. We are so lucky that Mum and Dad came to Grange Over Sands and that Bay Home Care is there too, as the team really helped transform their lives. Thank you all so so much, from the bottom of our hearts: words are not enough to express how incredibly grateful we are for the help & care given by you wonderful people: Team Of The Year!
20 September 2024
Bay Home Care cared for my father in the late stages of heart failure. I spent lots of time with Dad during his last few months and met more than a dozen carers. The team were consistently excellent. Each person knew Dad, his awkward preferences and cranky mood, as well as his favourite foods and happy memories. They cleaned, cooked and did any housework and worked very closely with Dad's doctors and nurses. If Dad had any crisis while I was away with my work, I often heard about it quickly first from Bay Home Care. They respected his desire to try and make his own meals until it was no longer possible. They provided his personal care, when he became bed-bound, and were invaluable to Dad and to me during his last two weeks of palliative care. The tenderness and true care for Dad's well-being and dignity were apparent at all times. Their care visits gave me a chance to get out of the house and run errands or have a walk. Contacting Bay Home Care was the best decision I made.
29 July 2024
Really high-quality care and support - lovely feedback on the app that I could read twice a day! I live 240 miles away. Carers went the extra mile but at the same time allowed her to keep as much independence as possible.
23 May 2024
If you need excellent, professional home care look no further than Bay Home Care.
10 April 2024
The staff and carers are providing an excellent service in taking care of my mother at home, including shopping cooking medications cleaning and many more including taking her to various hospital appointments to meet all her needs. The carers are also in direct contact with district nurses and local GP surgery who are also involved in my mother’s well-being, everybody involved are providing an excellent service to support my mother and I cannot thank them enough for all the support and care they provide. Thank you.
04 April 2024
Always helpful and do anything we ask for.
01 April 2024
Mum's always had excellent care and any issues of followed with report to nurse/doctor. Also very good at keeping us involved and informed.
01 April 2024
Bay Home looked after my husband since the 25th September 2023 until February 2024.
20 March 2024
The care provided by Bay Home Care is overall very satisfactory. The company are very patient and provide significant support to the service user in what can sometimes be a very challenging situation.
19 March 2024
My sister and I are very pleased with the excellent care that she has received from this agency for several years. As I live 80 miles away it is reassuring to know that the agency can be contacted and will deal with any issues over and above the two visits a day which they make to give her medication. Also, it means that both she and I know that someone will be calling every day which is an added insurance should anything happen where additional assistance is needed. Would happily recommend Bay Home Care.
19 March 2024
Most carers are adequate. Some of the younger girls could do with some proper training. All the carers are very polite and treat me with dignity. Could do with some proper rostering. It would be good if I could have a regular carer, not wondering who is next, this way you cannot develop a bond.
19 March 2024
The care that Bay Home Care has been giving to my Mum since September 2023 is excellent. The carers are all very friendly and helpful. Mum enjoys talking to them about mutual acquaintances. My Mum's walking has improved no end with the exercises they make her do whilst her lunch is being prepared and thus her overall health is better. This has meant my siblings and I have peace of mind as we all live a distance away. Thank you Bay Home Care Team!
19 March 2024
Bay Care are at present looking after my mother who is 96 and have provided most of the care needed over the last twelve months for my father. My father died last year at the age of 98. He very much wanted to stay in his own house and this was made possible by Bay Care. All the staff were kind, understanding and caring and gave extra time when it was needed. They gave excellent care to my father and gave support to my mother. I worked as a health professional myself and I greatly appreciate all that Bay Care has done for my family.
07 March 2024
As with most of these services, the outcomes can depend very largely on the personal qualities of the carer. I have had one occasion on which I had to request a change of carer but on the whole, they are excellent. Minor criticisms are the use of "we" when being asked a question, e.g. "Are we having a shower?" That is insulting. There are also too many instances of carers standing around asking if there is anything else to do when there are dirty cups on the table and vegetable peelings in the sink.
14 February 2024
A very good firm. Staff are really nice and helpful to us all. My mother and brother are always waiting for the carers to call and like the staff and all the help given. They are always tidying up as both of them are registered blind and can make a bit of a mess. I feel they are being looked after very well when I am not there.
23 January 2024
Just want to thank Bay Home Care for the excellent care they provided for my late dad. From day one you made him feel at ease taking a bath etc. You went out of your way to make sure he had everything to make him comfortable in his final days. If it wasn't for your help, he wouldn't have got his wish to die at home. Once again, thank you all, we wish you all the very best for 2024.
06 November 2023
Good service.
25 May 2023
The care is a good man! He talks to the client! Can't say anything else. Carer's so good and liked.
24 May 2023
All the staff are lovely ad kind and take care of us very well, nothing is too much trouble for them. Many thanks.
19 May 2023
Very pleased with the care my Husband has received from Bay Home Care. I needed help and all the Carers were very good with my Husband who suffers with Alzheimer's Dementia. They came first thing in the Morning and at night also to give me time off in the week. His condition was worsening during their time they were caring for him so I would like to thank them for the patience and time they spent with him.
Latest Reviews for Bay Home Care
21 February 2025
We are so incredibly grateful to all of the wonderful team at Bay Home Care. They made it possible for Mum to return home at a time when the hospital felt it would not be possible due to ongoing care needs. The team took control and gave the hospital reassurance to let us have Mum cared for at home for the next seven months. The loving, caring family at Bay Home Care maintained Mum's dignity and even adjusted visits as needed, at one time proposing it was appropriate to reduce the package of care, and then later they identified we needed more help and were more than happy to step in and provide: they genuinely had Mum and Dad's best interests at heart. We are so lucky that Mum and Dad came to Grange Over Sands and that Bay Home Care is there too, as the team really helped transform their lives. Thank you all so so much, from the bottom of our hearts: words are not enough to express how incredibly grateful we are for the help & care given by you wonderful people: Team Of The Year!
20 September 2024
Bay Home Care cared for my father in the late stages of heart failure. I spent lots of time with Dad during his last few months and met more than a dozen carers. The team were consistently excellent. Each person knew Dad, his awkward preferences and cranky mood, as well as his favourite foods and happy memories. They cleaned, cooked and did any housework and worked very closely with Dad's doctors and nurses. If Dad had any crisis while I was away with my work, I often heard about it quickly first from Bay Home Care. They respected his desire to try and make his own meals until it was no longer possible. They provided his personal care, when he became bed-bound, and were invaluable to Dad and to me during his last two weeks of palliative care. The tenderness and true care for Dad's well-being and dignity were apparent at all times. Their care visits gave me a chance to get out of the house and run errands or have a walk. Contacting Bay Home Care was the best decision I made.
29 July 2024
Really high-quality care and support - lovely feedback on the app that I could read twice a day! I live 240 miles away. Carers went the extra mile but at the same time allowed her to keep as much independence as possible.
23 May 2024
If you need excellent, professional home care look no further than Bay Home Care.
10 April 2024
The staff and carers are providing an excellent service in taking care of my mother at home, including shopping cooking medications cleaning and many more including taking her to various hospital appointments to meet all her needs. The carers are also in direct contact with district nurses and local GP surgery who are also involved in my mother’s well-being, everybody involved are providing an excellent service to support my mother and I cannot thank them enough for all the support and care they provide. Thank you.
04 April 2024
Always helpful and do anything we ask for.
01 April 2024
Mum's always had excellent care and any issues of followed with report to nurse/doctor. Also very good at keeping us involved and informed.
01 April 2024
Bay Home looked after my husband since the 25th September 2023 until February 2024.
20 March 2024
The care provided by Bay Home Care is overall very satisfactory. The company are very patient and provide significant support to the service user in what can sometimes be a very challenging situation.
19 March 2024
My sister and I are very pleased with the excellent care that she has received from this agency for several years. As I live 80 miles away it is reassuring to know that the agency can be contacted and will deal with any issues over and above the two visits a day which they make to give her medication. Also, it means that both she and I know that someone will be calling every day which is an added insurance should anything happen where additional assistance is needed. Would happily recommend Bay Home Care.
19 March 2024
Most carers are adequate. Some of the younger girls could do with some proper training. All the carers are very polite and treat me with dignity. Could do with some proper rostering. It would be good if I could have a regular carer, not wondering who is next, this way you cannot develop a bond.
19 March 2024
The care that Bay Home Care has been giving to my Mum since September 2023 is excellent. The carers are all very friendly and helpful. Mum enjoys talking to them about mutual acquaintances. My Mum's walking has improved no end with the exercises they make her do whilst her lunch is being prepared and thus her overall health is better. This has meant my siblings and I have peace of mind as we all live a distance away. Thank you Bay Home Care Team!
19 March 2024
Bay Care are at present looking after my mother who is 96 and have provided most of the care needed over the last twelve months for my father. My father died last year at the age of 98. He very much wanted to stay in his own house and this was made possible by Bay Care. All the staff were kind, understanding and caring and gave extra time when it was needed. They gave excellent care to my father and gave support to my mother. I worked as a health professional myself and I greatly appreciate all that Bay Care has done for my family.
07 March 2024
As with most of these services, the outcomes can depend very largely on the personal qualities of the carer. I have had one occasion on which I had to request a change of carer but on the whole, they are excellent. Minor criticisms are the use of "we" when being asked a question, e.g. "Are we having a shower?" That is insulting. There are also too many instances of carers standing around asking if there is anything else to do when there are dirty cups on the table and vegetable peelings in the sink.
14 February 2024
A very good firm. Staff are really nice and helpful to us all. My mother and brother are always waiting for the carers to call and like the staff and all the help given. They are always tidying up as both of them are registered blind and can make a bit of a mess. I feel they are being looked after very well when I am not there.
23 January 2024
Just want to thank Bay Home Care for the excellent care they provided for my late dad. From day one you made him feel at ease taking a bath etc. You went out of your way to make sure he had everything to make him comfortable in his final days. If it wasn't for your help, he wouldn't have got his wish to die at home. Once again, thank you all, we wish you all the very best for 2024.
06 November 2023
Good service.
25 May 2023
The care is a good man! He talks to the client! Can't say anything else. Carer's so good and liked.
24 May 2023
All the staff are lovely ad kind and take care of us very well, nothing is too much trouble for them. Many thanks.
19 May 2023
Very pleased with the care my Husband has received from Bay Home Care. I needed help and all the Carers were very good with my Husband who suffers with Alzheimer's Dementia. They came first thing in the Morning and at night also to give me time off in the week. His condition was worsening during their time they were caring for him so I would like to thank them for the patience and time they spent with him.