Submit a Review for SureCare (Rugby & North Warwickshire)
Suite 14 Rugby Business Centre, 21-23 Clifton Road, Rugby, CV21 3PY
View Full Details of SureCare (Rugby & North Warwickshire)Latest Reviews for SureCare (Rugby & North Warwickshire)
28 February 2025
The carers were so kind and gentle and helped me to gain my independence after my accident and hospitalization. I came to regard them as friends over time.
05 February 2025
I'm hugely grateful to the whole team for their kindness and support over the last few years. Everyone was always able and willing to go the extra mile to make sure my aunt was kept safe and well. She really enjoyed their companionship and looked forward to their visits. Peace of mind for me. Thank you so much.
12 November 2024
My mum was in the late stages of idiopathic pulmonary fibrosis when she employed SureCare carers. Initially for just an hour a day to help with laundry and dishwasher loading etc. She was understandably apprehensive but very soon looked forward to her carer's visits. She considered two staff members in particular to be friends. I noticed how much happier she was. Her condition deteriorated and SureCare set up a care regime with 3 carer visits at incredibly short notice again, so that she could be discharged from hospital. Again despite her apprehension, she adapted well with the new carers now providing more personal care and her meals. She was hospitalised again and we made the decision that she needed a live in carer and again the manager was able to set that up so quickly. Sadly my mum passed away in hospital before discharge. I cannot recommend SureCare enough, from the responsiveness of the managers to the quality and caring nature of their carers, they really made my mum's last few months more comfortable.
02 July 2024
The care and assistance that I received from my lady carer, I could not ask for better. Her help and friendship have changed my life completely. Thank you for this wonderful service.
23 April 2024
I cannot speak highly enough of all the personnel who came into our home from SureCare. Carers were soon put into place exactly when we needed them and were always on time. Extra last-minute requests were met. They managed to keep the number of carers to a minimum and so they soon became part of the family group, along with my daughter and grandson who looked after my husband. I thank the carers who offered to sit up all night so that my daughter and I could get some sleep.
22 December 2023
Having used several care agencies over the past 2 years and not really being 100% confident in their abilities to deliver excellent care, I was really apprehensive about having yet another one care for my uncle. We initially met with a member of staff who came and got to know as much as possible about how we would like things doing, times of calls etc. The carers who visited to support my uncle were friendly, kind, caring, compasionate, efficient and hardworking. They arrived on time and made sure everything was completed before they left. Sadly my uncle passed away but this was the first care agency he had enjoyed receiving visits from. I would absolutely recommend them to others looking for carers for themselves or their families. The communication was fantastic and all my queries were answered straightaway. On the whole, an outstanding company with outstanding staff.
06 September 2023
Very happy with the service for my son. He feels safe with the staff and enjoys their company. The staff have been on time and have met all of my son's requests for the activities he wants to do during the holidays.
24 May 2023
I am so grateful for all the support you offer me to my father-in-law. I trust the carers to look after him, as I would myself, and that is invaluable. A very special mention to one lady, who we would be lost without. Thank you to you all for your continued support.
24 May 2023
Mum currently receives care/support for one hour per week with an early morning call for her safety and well-being whilst she showers. She prefers the same carer for continuity purposes, and SureCare has been able to organise this, except in cases of sickness, holiday or the carer having left etc. Because of a morning call, the carer usually is on time and performs the tasks required of her, except for the way she makes the bed - Mum likes it done in a particular way but is reluctant to criticise or ask the carer to do it 'her' way! To the best of my knowledge, the carers treat Mum with respect and are generally helpful and friendly.
17 May 2023
I had been using the services of SureCare Rugby for a few months and had met only a few of the carers since the same people visited each day so that my father could have continuity of care and could get to know the same few people, which appealed to me and to him. In April, I suddenly found that I needed a lot more input from them. This was provided at extremely short notice and on a bank holiday. All of the carers were friendly, caring and kind, and although some were inevitably more capable than others, all were willing to do whatever was asked of them. They all learned my father's routine, which was important to him as well as to me. At the end of the month, my father's needs changed again, and the team were very understanding and quickly adapted to this change.
17 May 2023
SureCare staff supported both my parents with care calls and a live-in carer as Mum’s health deteriorated. My parents received excellent care, and the carers were always kind and very helpful. They took the time and energy to ensure my parents were well cared for. The carers raised concerns with the office as required, which was very helpful as I live 300 miles away. The office staff were very supportive and helpful with all the arrangements, including increasing or changing the care calls quickly when required. Having such a lovely care agency gave me peace of mind, as I knew any concerns would be brought to my attention and the staff team would go the extra mile to help resolve the situation. Thank you for all the support you've provided. I would recommend SureCare.
17 May 2023
Support from this business has been for a year now, and wanted to advise anyone the level of support has genuinely been consistent. Like anyone, was sceptical, which is why I’ve waited so long to review - but they're more than just making my cousin smile. They know me, they ask about the family and give us the support we would never know about. Nothing is too difficult, and if they don’t know something, I get a call from their manager - one call was late one night as she had been busy but knew I’d be worrying if no one called! Outstanding service.
15 May 2023
Was let down by service by lack of communication and inconsistency with staff. Carers were unsure on what they were meant to be doing on visiting my son. One care worker fell asleep during a visit. Care workers formed unprofessional relationships by giving out their personal phone numbers and communicating through their personal social media.
18 April 2023
SureCare has given wonderful support to my mum, who has Alzheimer's and lives at home on her own. Without the support from SureCare, she would not be able to continue living at home. Her carers are always proactive, kind and understanding with her. At first, Mum did not want to have carers visiting, but now she really appreciates their care and support and feels that they are her friends. Whenever there is a possible problem, I can contact SureCare, and get almost immediate responses. The service is well organised and managed. They really do prioritise the welfare of their clients. I cannot thank them enough for all that they are doing for Mum.
12 April 2023
I can’t praise SureCare enough for the high-quality care, understanding and support they showed my parents and myself during the time they looked after Mum. From management to office staff to the carers - they were all so kind and always willing to go the extra mile. Any issues along the way were quickly and efficiently dealt with. I felt that I could always pick up the phone and discuss anything with them, knowing that concerns or queries would always be listened to and sorted. Mum developed strong relationships with the carers, especially with her regular morning carer, who has kept in touch with us and who I’ll be always grateful for the love she showed both my parents. When the time came to move Mum into a care home - again we were shown support, give advice and have had contact and care from the staff. Thanks to the team, who have been our main points of contact. But thanks to everyone who has helped Mum along the way. We are so grateful.
11 April 2023
I have POA for an elderly lady and have been anxious about finding the right company to come in and give her support at home when I'm not able to be around. SureCare was recommended to me, and I'm glad I found them. From the beginning, the staff I've had contact with have been friendly, helpful and courteous. My emails are responded to quickly and helpfully. They are flexible - which is very helpful to me. My friend (the client) seems happy with the carer who visits, and she's not an easy lady to please! I would certainly recommend them.
06 April 2023
I needed to call on SureCare for my mum, who suffers from Alzheimer's. The carers we had used were hit-and-miss, and my mum found it hard to communicate clearly. One lady came to meet us; she is bubbly, caring and incredibly human. She does her best to match your loved one with the most suited staff member for their needs. They are very professional, accommodating and reliable. Most of all, they care. I totally recommend them.
03 March 2023
I approached SureCare, Rugby, in November 2022, having been badly let down by another care company, who, having been contracted to support my mother, withdrew two weeks before the start date, saying that their carers did not want to come out in the dark. SureCare was friendly and accommodating from the first contact. I am very grateful that they were able to fit us in at such short notice. They provided respite care at home for my mother for five weeks over Christmas, with three visits a day. All carers, and our contact person, were extremely caring and friendly at all times. If a carer was ill, another was sent as a replacement: they never let us down. I would recommend this company without reservation.
30 December 2022
I have found SureCare an excellent company. I would have struggled to cope without them. All the staff are helpful and caring. I have quickly been able to establish a friendly and reliable relationship with the carers and admin staff.
28 November 2022
We are very thankful for all your support and help. Always accommodated Mum and Dad's needs, thank you. As well as supporting my needs as well, thank you.
Latest Reviews for SureCare (Rugby & North Warwickshire)
28 February 2025
The carers were so kind and gentle and helped me to gain my independence after my accident and hospitalization. I came to regard them as friends over time.
05 February 2025
I'm hugely grateful to the whole team for their kindness and support over the last few years. Everyone was always able and willing to go the extra mile to make sure my aunt was kept safe and well. She really enjoyed their companionship and looked forward to their visits. Peace of mind for me. Thank you so much.
12 November 2024
My mum was in the late stages of idiopathic pulmonary fibrosis when she employed SureCare carers. Initially for just an hour a day to help with laundry and dishwasher loading etc. She was understandably apprehensive but very soon looked forward to her carer's visits. She considered two staff members in particular to be friends. I noticed how much happier she was. Her condition deteriorated and SureCare set up a care regime with 3 carer visits at incredibly short notice again, so that she could be discharged from hospital. Again despite her apprehension, she adapted well with the new carers now providing more personal care and her meals. She was hospitalised again and we made the decision that she needed a live in carer and again the manager was able to set that up so quickly. Sadly my mum passed away in hospital before discharge. I cannot recommend SureCare enough, from the responsiveness of the managers to the quality and caring nature of their carers, they really made my mum's last few months more comfortable.
02 July 2024
The care and assistance that I received from my lady carer, I could not ask for better. Her help and friendship have changed my life completely. Thank you for this wonderful service.
23 April 2024
I cannot speak highly enough of all the personnel who came into our home from SureCare. Carers were soon put into place exactly when we needed them and were always on time. Extra last-minute requests were met. They managed to keep the number of carers to a minimum and so they soon became part of the family group, along with my daughter and grandson who looked after my husband. I thank the carers who offered to sit up all night so that my daughter and I could get some sleep.
22 December 2023
Having used several care agencies over the past 2 years and not really being 100% confident in their abilities to deliver excellent care, I was really apprehensive about having yet another one care for my uncle. We initially met with a member of staff who came and got to know as much as possible about how we would like things doing, times of calls etc. The carers who visited to support my uncle were friendly, kind, caring, compasionate, efficient and hardworking. They arrived on time and made sure everything was completed before they left. Sadly my uncle passed away but this was the first care agency he had enjoyed receiving visits from. I would absolutely recommend them to others looking for carers for themselves or their families. The communication was fantastic and all my queries were answered straightaway. On the whole, an outstanding company with outstanding staff.
06 September 2023
Very happy with the service for my son. He feels safe with the staff and enjoys their company. The staff have been on time and have met all of my son's requests for the activities he wants to do during the holidays.
24 May 2023
I am so grateful for all the support you offer me to my father-in-law. I trust the carers to look after him, as I would myself, and that is invaluable. A very special mention to one lady, who we would be lost without. Thank you to you all for your continued support.
24 May 2023
Mum currently receives care/support for one hour per week with an early morning call for her safety and well-being whilst she showers. She prefers the same carer for continuity purposes, and SureCare has been able to organise this, except in cases of sickness, holiday or the carer having left etc. Because of a morning call, the carer usually is on time and performs the tasks required of her, except for the way she makes the bed - Mum likes it done in a particular way but is reluctant to criticise or ask the carer to do it 'her' way! To the best of my knowledge, the carers treat Mum with respect and are generally helpful and friendly.
17 May 2023
I had been using the services of SureCare Rugby for a few months and had met only a few of the carers since the same people visited each day so that my father could have continuity of care and could get to know the same few people, which appealed to me and to him. In April, I suddenly found that I needed a lot more input from them. This was provided at extremely short notice and on a bank holiday. All of the carers were friendly, caring and kind, and although some were inevitably more capable than others, all were willing to do whatever was asked of them. They all learned my father's routine, which was important to him as well as to me. At the end of the month, my father's needs changed again, and the team were very understanding and quickly adapted to this change.
17 May 2023
SureCare staff supported both my parents with care calls and a live-in carer as Mum’s health deteriorated. My parents received excellent care, and the carers were always kind and very helpful. They took the time and energy to ensure my parents were well cared for. The carers raised concerns with the office as required, which was very helpful as I live 300 miles away. The office staff were very supportive and helpful with all the arrangements, including increasing or changing the care calls quickly when required. Having such a lovely care agency gave me peace of mind, as I knew any concerns would be brought to my attention and the staff team would go the extra mile to help resolve the situation. Thank you for all the support you've provided. I would recommend SureCare.
17 May 2023
Support from this business has been for a year now, and wanted to advise anyone the level of support has genuinely been consistent. Like anyone, was sceptical, which is why I’ve waited so long to review - but they're more than just making my cousin smile. They know me, they ask about the family and give us the support we would never know about. Nothing is too difficult, and if they don’t know something, I get a call from their manager - one call was late one night as she had been busy but knew I’d be worrying if no one called! Outstanding service.
15 May 2023
Was let down by service by lack of communication and inconsistency with staff. Carers were unsure on what they were meant to be doing on visiting my son. One care worker fell asleep during a visit. Care workers formed unprofessional relationships by giving out their personal phone numbers and communicating through their personal social media.
18 April 2023
SureCare has given wonderful support to my mum, who has Alzheimer's and lives at home on her own. Without the support from SureCare, she would not be able to continue living at home. Her carers are always proactive, kind and understanding with her. At first, Mum did not want to have carers visiting, but now she really appreciates their care and support and feels that they are her friends. Whenever there is a possible problem, I can contact SureCare, and get almost immediate responses. The service is well organised and managed. They really do prioritise the welfare of their clients. I cannot thank them enough for all that they are doing for Mum.
12 April 2023
I can’t praise SureCare enough for the high-quality care, understanding and support they showed my parents and myself during the time they looked after Mum. From management to office staff to the carers - they were all so kind and always willing to go the extra mile. Any issues along the way were quickly and efficiently dealt with. I felt that I could always pick up the phone and discuss anything with them, knowing that concerns or queries would always be listened to and sorted. Mum developed strong relationships with the carers, especially with her regular morning carer, who has kept in touch with us and who I’ll be always grateful for the love she showed both my parents. When the time came to move Mum into a care home - again we were shown support, give advice and have had contact and care from the staff. Thanks to the team, who have been our main points of contact. But thanks to everyone who has helped Mum along the way. We are so grateful.
11 April 2023
I have POA for an elderly lady and have been anxious about finding the right company to come in and give her support at home when I'm not able to be around. SureCare was recommended to me, and I'm glad I found them. From the beginning, the staff I've had contact with have been friendly, helpful and courteous. My emails are responded to quickly and helpfully. They are flexible - which is very helpful to me. My friend (the client) seems happy with the carer who visits, and she's not an easy lady to please! I would certainly recommend them.
06 April 2023
I needed to call on SureCare for my mum, who suffers from Alzheimer's. The carers we had used were hit-and-miss, and my mum found it hard to communicate clearly. One lady came to meet us; she is bubbly, caring and incredibly human. She does her best to match your loved one with the most suited staff member for their needs. They are very professional, accommodating and reliable. Most of all, they care. I totally recommend them.
03 March 2023
I approached SureCare, Rugby, in November 2022, having been badly let down by another care company, who, having been contracted to support my mother, withdrew two weeks before the start date, saying that their carers did not want to come out in the dark. SureCare was friendly and accommodating from the first contact. I am very grateful that they were able to fit us in at such short notice. They provided respite care at home for my mother for five weeks over Christmas, with three visits a day. All carers, and our contact person, were extremely caring and friendly at all times. If a carer was ill, another was sent as a replacement: they never let us down. I would recommend this company without reservation.
30 December 2022
I have found SureCare an excellent company. I would have struggled to cope without them. All the staff are helpful and caring. I have quickly been able to establish a friendly and reliable relationship with the carers and admin staff.
28 November 2022
We are very thankful for all your support and help. Always accommodated Mum and Dad's needs, thank you. As well as supporting my needs as well, thank you.