Submit a Review for BGS Healthcare Ltd
Unit 2, Forest Gate, Chippenham, SN15 3RS
View Full Details of BGS Healthcare LtdLatest Reviews for BGS Healthcare Ltd
07 December 2021
Just like everyone in this area, it's having issues, however, they are looking for staff robustly. Today 2 new ladies, absolute perfection , accepted by wife, anytime. Thanks, BGS. Often I have been problematic, but those who know ensure I do as agreed.
16 March 2021
This is the second time I have used BGS and now older, more disabled, I found the care from staff varies as do the way care executed. I have found some carers who I feel at ease with when showering as I look like a beached whale. However the issue is within a very disoriented office, no one is responsible for you to sort out a consistent team of carers, is anyone in the office, access to managers not available. You can be subjected to times changing, no notice, as are carers. The next day carer's list not sent until early evening thus ensuring payment still due, as 24-hour notice not possible. Today I called the office and the mind-blowing reaction was just humiliation. Asked why I preferred certain carers, then told I should be grateful as last night carers stopped by after 10pm in own time to care. They are the reason these are requested but now told unavailable. The care service, like the brochure says, is ignored. The client's needs, their dignity, their existence does not apply.
17 October 2019
BGS have looked after my father's very demanding care needs for the last 5 years since he moved into sheltered accommodation. They were the only one out of 14 care providers that I called, that we're willing to take on his needs at the time required. They have never let us down, even in the worst weather. Their staff are well trained, professional, friendly, polite and demonstrated sincere interest in his well being, even to the point of joining him and my mother at Coffee Mornings. Their daily visits and conversations became part of my mother's social life. In the last few weeks, my father had to be moved into full-time care which means that we will no longer need BGS' services. What they did for my father was very demanding both physically and emotionally, requiring retraining in the use of new equipment specific to him and liaising with the NHS to share information when required. I would not hesitate to recommend them and be used as a reference.
12 September 2019
I am extremely disappointed in the care of BGS Healthcare. They do not have scheduled time periods for work, making it very difficult to plan my day or make appointments. The carers have not been properly prepared to deal with my disability and so do not know what their duty is. For example, giving medicines without knowing I am blind and need assistance to take them. The carers at BGS do not stay the full allocated time period and do things in a rush to get things done and leave especially at bedtime. There seem to be more men carers than women and they fail to understand how to dress a woman, such as putting on a bra properly. BGS has a communication problem with their employees and their clients that needs to be addressed.
Latest Reviews for BGS Healthcare Ltd
07 December 2021
Just like everyone in this area, it's having issues, however, they are looking for staff robustly. Today 2 new ladies, absolute perfection , accepted by wife, anytime. Thanks, BGS. Often I have been problematic, but those who know ensure I do as agreed.
16 March 2021
This is the second time I have used BGS and now older, more disabled, I found the care from staff varies as do the way care executed. I have found some carers who I feel at ease with when showering as I look like a beached whale. However the issue is within a very disoriented office, no one is responsible for you to sort out a consistent team of carers, is anyone in the office, access to managers not available. You can be subjected to times changing, no notice, as are carers. The next day carer's list not sent until early evening thus ensuring payment still due, as 24-hour notice not possible. Today I called the office and the mind-blowing reaction was just humiliation. Asked why I preferred certain carers, then told I should be grateful as last night carers stopped by after 10pm in own time to care. They are the reason these are requested but now told unavailable. The care service, like the brochure says, is ignored. The client's needs, their dignity, their existence does not apply.
17 October 2019
BGS have looked after my father's very demanding care needs for the last 5 years since he moved into sheltered accommodation. They were the only one out of 14 care providers that I called, that we're willing to take on his needs at the time required. They have never let us down, even in the worst weather. Their staff are well trained, professional, friendly, polite and demonstrated sincere interest in his well being, even to the point of joining him and my mother at Coffee Mornings. Their daily visits and conversations became part of my mother's social life. In the last few weeks, my father had to be moved into full-time care which means that we will no longer need BGS' services. What they did for my father was very demanding both physically and emotionally, requiring retraining in the use of new equipment specific to him and liaising with the NHS to share information when required. I would not hesitate to recommend them and be used as a reference.
12 September 2019
I am extremely disappointed in the care of BGS Healthcare. They do not have scheduled time periods for work, making it very difficult to plan my day or make appointments. The carers have not been properly prepared to deal with my disability and so do not know what their duty is. For example, giving medicines without knowing I am blind and need assistance to take them. The carers at BGS do not stay the full allocated time period and do things in a rush to get things done and leave especially at bedtime. There seem to be more men carers than women and they fail to understand how to dress a woman, such as putting on a bra properly. BGS has a communication problem with their employees and their clients that needs to be addressed.