Submit a Review for Bluebird Care Lancaster & South Lakeland
Willow Mill, Fell View, Caton, Lancaster, LA2 9RA
View Full Details of Bluebird Care Lancaster & South LakelandLatest Reviews for Bluebird Care Lancaster & South Lakeland
27 January 2025
I put in Bluebird Care Package for my mum a year ago, and both myself and my mum are really happy with the care provided. My mum has onset dementia but mainly suffers with severe anxiety and panic attacks so it is really important that my mum sees the same regular carers all the time, which Bluebird provide. Bluebird give me peace of mind and provide a wonderful service.
17 January 2025
Bluebird Care have been very professional and caring in their approach to my mother in law. The initial assessment was thorough and illustrated that the company understood all the complexities of caring for elderly people in their own homes. They have been very flexible at short notice. I was also impressed by the medical knowledge and observation of the individual who has been involved in the set up of the care plan.
04 November 2024
Excellent communication with management/fast response. Timing of carer visits as per schedule. Cares are compassionate, very friendly, trustworthy. Time permitting, will offer to carry out small extra jobs. Will make time for conversation where possible. Food preparation/presentation very good.
26 September 2024
Bluebird Care has been a great help to my mum, assisting her with basic daily tasks, since they started visiting. The carers have taken the stress out of worrying if Mum is coping by regular daily visits at a time to suit her.
28 May 2024
Bluebird Care supplied me with the most professional care I could have hoped for. All the carers arrived on time and were very friendly, and caring and nothing was too much trouble. All in all, I would recommend Bluebird Care to any person interested in care at home.
10 May 2024
Really happy to have found such a care company who provides an excellent, professional service. Always going the extra mile with a positive ‘can do’ approach. Very flexible, with creative ideas and planning in connection to outings and thorough when it comes to checklists. Recommend without any hesitation.
08 April 2024
We have worked with Bluebird for the last two years - first for companionship support and then for live-in care for my mum who has Alzheimer’s. They have excellent, kind staff who quickly work out what Mum needs and how to make her happy and keep her relaxed. My dad was reticent about having live-in care initially but 6 months in, he really appreciates the difference it has made to the quality of their lives and the upkeep of the house. The live-in care coordinator is really supportive and responsive. She is regularly in contact with updates or to discuss any little issues that need to be ironed out. On the rare occasion when the match hasn’t worked out, she has sorted it out within 24 hours which is very impressive. With me living over 3 hours away I feel 100% more relaxed knowing that she is overseeing the care for Mum and that the carers are doing such a good job.
09 February 2024
All staff are very patient and caring. They try hard to understand the needs of my dad and communicate effectively to me on a daily basis. They understand that my dad may have different moods from one day to the next and they always do their best to respond to the situation on the day.
22 January 2024
I cannot praise Lancaster Bluebird care highly enough. Right from my first phone call to them they have treated me with respect and genuine care throughout the whole process. I used to be a carer myself and the standard they set is very high. Alongside this everyone I have met and talked to on the phone has an easy but professional manner. Also a great sense of humour which I think is very important. I have been searching for help for a long time and finding Bluebird has changed my life. Worries have gone at last.
24 November 2023
Bluebird Care carers are friendly and attentive. They always put my mum first and keep in contact with me if there is something wrong with Mum. Mum's health can change quickly and the carers are thorough in reading their notes and keeping updated. We think ourselves lucky that we have them here to support and care for Mum.
09 November 2023
I have been a customer of Bluebird Care for around 2 years now a find the carers to be helpful the majority of the time. If I have any issues they are resolved in a timely manner. I am treated with respect and with dignity. I am able to have a good laugh with the carers. The best part about Bluebird is that they are always attentive and listen to any problems I have. I would recommend Bluebird Care.
25 September 2023
Bluebird have been providing care for, firstly, my mother who had Alzheimer’s and then my father for the last 2 and a half years. The carers are excellent - they are cheerful, friendly and very hardworking and always go above and beyond to make sure Dad is comfortable. When caring for my mum, who could be very difficult, they were professional, very kind and patient. The office staff are brilliant as well - any problems are sorted out quickly and they are very flexible about visits as Dad has a lot of hospital appointments. I would highly recommend Bluebird Care.
18 July 2023
Home care for my 93-year-old father with Alzheimer's disease and recent stroke. Great staff all round. The carers are wonderful and deal very well with a client who can be difficult at times. They are clearly well trained, knowledgeable and professional and my father likes them! The office staff are again, superb. Any changes, issues and advice are never too much trouble. Always friendly, polite and professional. Thank you all.
11 January 2023
Hi, I have been a bluebird customer for two years now, and have loved the care, kindness, work rate, and general wellness the staff give you. They are by far the best I have ever experienced and are well above the standard of others I have been with in the past. Trust me pick bluebird for your care needs you will never regret your choice I haven't! Everyone of the staff I have had sent has been trained to a high standard and before they are allowed to visit solo! I can't speak highly enough of Bluebird they are what I was looking for and have now gladly found! You may look at prices and think higher than some of the other agencies but they are worth every penny it costs you! Everyone is spot on, how they treat you and I have been lucky to meet most of the carers, supervisors, and office staff and spoke to some of the directors, long may they look after me, I am now a happy recipient of their Bluebird care team!
22 December 2022
Would not recommend. On the surface care seemed adequate, but I realised calls were being completed drastically short of designated times. I raised the issue to be assured it wasn't the case. I continued to monitor and discovered even the team leader was call cramming. When escalated, directors promised they were making constructive changes. In review they admitted, in their words, deception and failing to provide a sufficient service. While telling me they were interviewing the carers involved they also made a public declaration of Carer of the Month for one of the repeat offenders. Other issues raised, they blamed on human error in a challenging environment, error of judgement and glitches in their computer system. An issue of one carer eating food that I believe had been taken from the client's fridge was deemed acceptable if it was perhaps leftovers. I urge you to be vigilant. I truly hope no one else has to go through the pain and distress that was caused by this company.
09 November 2022
Bluebird Care has provided care for my grandmother for the past 6 months now live-in care and I couldn't recommend them enough, Without a doubt the best care provider in the area! All the staff who have visited or stayed at my grandma's have been fantastic and she looks forward to seeing them daily. The live-in carers have become an addition to our family that we value so much! Thank you so much to everyone at Bluebird Care for making this an easy transition for my grandma.
06 July 2022
We first approached Bluebird Care because we urgently needed 24-hour care following the death of my husband. Bluebird had organised this in a professional manner in about a fortnight. My main carer is highly competent and kind, and I have every confidence in her. I have MND with complex needs, and nothing seems to faze her.
13 April 2022
Bluebird came highly recommended to me and the experience has been everything that we could hope for. I can only echo the views expresssed by other reviewers and look forward to their ongoing support with the care of my mother. Thank you to all members of the Bluebird Team.
13 April 2022
My Aunt aged 92 lives in supported/sheltered accommodation and was a regular weekly Bluebird user for personal and domiciliary care. She has been very poorly (including being Covid19 positive) and couldn't eat. Bluebird Care and their carers' have been wonderfully responsive to her situation and have responded to her need for additional care and support. They have provided extra care sessions at little notice and with all necessary PPE continued to care for her until she became Covid19 negative. They have been exceptionally caring and supportive.
29 March 2022
Bluebird organised both domiciliary care and live-in care for my mother. Both services were excellent and the transition to live-in care was smooth and managed very well. All carers loved their job and gave their very best. Carers are well supported by the Bluebird admin team which is very important when looking after vulnerable adults. A great service - thank you.
Latest Reviews for Bluebird Care Lancaster & South Lakeland
27 January 2025
I put in Bluebird Care Package for my mum a year ago, and both myself and my mum are really happy with the care provided. My mum has onset dementia but mainly suffers with severe anxiety and panic attacks so it is really important that my mum sees the same regular carers all the time, which Bluebird provide. Bluebird give me peace of mind and provide a wonderful service.
17 January 2025
Bluebird Care have been very professional and caring in their approach to my mother in law. The initial assessment was thorough and illustrated that the company understood all the complexities of caring for elderly people in their own homes. They have been very flexible at short notice. I was also impressed by the medical knowledge and observation of the individual who has been involved in the set up of the care plan.
04 November 2024
Excellent communication with management/fast response. Timing of carer visits as per schedule. Cares are compassionate, very friendly, trustworthy. Time permitting, will offer to carry out small extra jobs. Will make time for conversation where possible. Food preparation/presentation very good.
26 September 2024
Bluebird Care has been a great help to my mum, assisting her with basic daily tasks, since they started visiting. The carers have taken the stress out of worrying if Mum is coping by regular daily visits at a time to suit her.
28 May 2024
Bluebird Care supplied me with the most professional care I could have hoped for. All the carers arrived on time and were very friendly, and caring and nothing was too much trouble. All in all, I would recommend Bluebird Care to any person interested in care at home.
10 May 2024
Really happy to have found such a care company who provides an excellent, professional service. Always going the extra mile with a positive ‘can do’ approach. Very flexible, with creative ideas and planning in connection to outings and thorough when it comes to checklists. Recommend without any hesitation.
08 April 2024
We have worked with Bluebird for the last two years - first for companionship support and then for live-in care for my mum who has Alzheimer’s. They have excellent, kind staff who quickly work out what Mum needs and how to make her happy and keep her relaxed. My dad was reticent about having live-in care initially but 6 months in, he really appreciates the difference it has made to the quality of their lives and the upkeep of the house. The live-in care coordinator is really supportive and responsive. She is regularly in contact with updates or to discuss any little issues that need to be ironed out. On the rare occasion when the match hasn’t worked out, she has sorted it out within 24 hours which is very impressive. With me living over 3 hours away I feel 100% more relaxed knowing that she is overseeing the care for Mum and that the carers are doing such a good job.
09 February 2024
All staff are very patient and caring. They try hard to understand the needs of my dad and communicate effectively to me on a daily basis. They understand that my dad may have different moods from one day to the next and they always do their best to respond to the situation on the day.
22 January 2024
I cannot praise Lancaster Bluebird care highly enough. Right from my first phone call to them they have treated me with respect and genuine care throughout the whole process. I used to be a carer myself and the standard they set is very high. Alongside this everyone I have met and talked to on the phone has an easy but professional manner. Also a great sense of humour which I think is very important. I have been searching for help for a long time and finding Bluebird has changed my life. Worries have gone at last.
24 November 2023
Bluebird Care carers are friendly and attentive. They always put my mum first and keep in contact with me if there is something wrong with Mum. Mum's health can change quickly and the carers are thorough in reading their notes and keeping updated. We think ourselves lucky that we have them here to support and care for Mum.
09 November 2023
I have been a customer of Bluebird Care for around 2 years now a find the carers to be helpful the majority of the time. If I have any issues they are resolved in a timely manner. I am treated with respect and with dignity. I am able to have a good laugh with the carers. The best part about Bluebird is that they are always attentive and listen to any problems I have. I would recommend Bluebird Care.
25 September 2023
Bluebird have been providing care for, firstly, my mother who had Alzheimer’s and then my father for the last 2 and a half years. The carers are excellent - they are cheerful, friendly and very hardworking and always go above and beyond to make sure Dad is comfortable. When caring for my mum, who could be very difficult, they were professional, very kind and patient. The office staff are brilliant as well - any problems are sorted out quickly and they are very flexible about visits as Dad has a lot of hospital appointments. I would highly recommend Bluebird Care.
18 July 2023
Home care for my 93-year-old father with Alzheimer's disease and recent stroke. Great staff all round. The carers are wonderful and deal very well with a client who can be difficult at times. They are clearly well trained, knowledgeable and professional and my father likes them! The office staff are again, superb. Any changes, issues and advice are never too much trouble. Always friendly, polite and professional. Thank you all.
11 January 2023
Hi, I have been a bluebird customer for two years now, and have loved the care, kindness, work rate, and general wellness the staff give you. They are by far the best I have ever experienced and are well above the standard of others I have been with in the past. Trust me pick bluebird for your care needs you will never regret your choice I haven't! Everyone of the staff I have had sent has been trained to a high standard and before they are allowed to visit solo! I can't speak highly enough of Bluebird they are what I was looking for and have now gladly found! You may look at prices and think higher than some of the other agencies but they are worth every penny it costs you! Everyone is spot on, how they treat you and I have been lucky to meet most of the carers, supervisors, and office staff and spoke to some of the directors, long may they look after me, I am now a happy recipient of their Bluebird care team!
22 December 2022
Would not recommend. On the surface care seemed adequate, but I realised calls were being completed drastically short of designated times. I raised the issue to be assured it wasn't the case. I continued to monitor and discovered even the team leader was call cramming. When escalated, directors promised they were making constructive changes. In review they admitted, in their words, deception and failing to provide a sufficient service. While telling me they were interviewing the carers involved they also made a public declaration of Carer of the Month for one of the repeat offenders. Other issues raised, they blamed on human error in a challenging environment, error of judgement and glitches in their computer system. An issue of one carer eating food that I believe had been taken from the client's fridge was deemed acceptable if it was perhaps leftovers. I urge you to be vigilant. I truly hope no one else has to go through the pain and distress that was caused by this company.
09 November 2022
Bluebird Care has provided care for my grandmother for the past 6 months now live-in care and I couldn't recommend them enough, Without a doubt the best care provider in the area! All the staff who have visited or stayed at my grandma's have been fantastic and she looks forward to seeing them daily. The live-in carers have become an addition to our family that we value so much! Thank you so much to everyone at Bluebird Care for making this an easy transition for my grandma.
06 July 2022
We first approached Bluebird Care because we urgently needed 24-hour care following the death of my husband. Bluebird had organised this in a professional manner in about a fortnight. My main carer is highly competent and kind, and I have every confidence in her. I have MND with complex needs, and nothing seems to faze her.
13 April 2022
Bluebird came highly recommended to me and the experience has been everything that we could hope for. I can only echo the views expresssed by other reviewers and look forward to their ongoing support with the care of my mother. Thank you to all members of the Bluebird Team.
13 April 2022
My Aunt aged 92 lives in supported/sheltered accommodation and was a regular weekly Bluebird user for personal and domiciliary care. She has been very poorly (including being Covid19 positive) and couldn't eat. Bluebird Care and their carers' have been wonderfully responsive to her situation and have responded to her need for additional care and support. They have provided extra care sessions at little notice and with all necessary PPE continued to care for her until she became Covid19 negative. They have been exceptionally caring and supportive.
29 March 2022
Bluebird organised both domiciliary care and live-in care for my mother. Both services were excellent and the transition to live-in care was smooth and managed very well. All carers loved their job and gave their very best. Carers are well supported by the Bluebird admin team which is very important when looking after vulnerable adults. A great service - thank you.