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Suite 7b, Bennett House, Pleasley Road, Whiston, Rotherham, S60 4HQ
View Full Details of Personal Assist South YorkshireLatest Reviews for Personal Assist South Yorkshire
20 March 2025
She seems to be happier with current management team rather than old one.doesn't get her rota much in advance this makes it hard for us to make plans together.doesn't get choice about days or times of calls which also makes meeting up hard and she doesn't get given options of regular carers availability.She getting certain level of consistency by having regular carers she's happy with on her longer calls but not on her short ones.Has a key worker but needs regular key worker appointments.carers I've met have been friendly and supportive.She hasn't always been made aware of changes or lateness.Me ora friend have had to support her to tell her that a carer is late and that she should ring the office to find out what's happening.Carers should stay full time even if they're late but they don't always.Due to client being on a time schedule she can't afford for carers to arrive early and then expect to leave early.This sometimes happens and causes a meltdown for the client and mess plans up
18 March 2025
I feel that the office is friendly when I call them, I feel like people take the time to listen to me rather than rush me off the phone, I'm happy with the majority of carers. I feel like the recent changes in the management team have been beneficial to the company. Carers don't always get enough travel time so it means sometimes they have to leave my call early, it seems to take forever to get a meeting with managers and forever to solve problems. I don't feel like all carers read care plans or know enough about clients or take the time to learn. It can be difficult to get hold of people to speak on the phone. I don't get consistent responses when discussing things with management team and they are always very vague. I feel like training isn't tailored especially for my needs or others with complex needs. The office is not accessible. I have been let down by office staff when they have promised things such as contacting me or appointments. I don't have much choice when my calls are.
04 March 2025
I am very happy with the care my parents receive, the carers are always polite and always go above and beyond. They will always give us a call if they have any concerns to pass on and they all dedicated and hardworking.
12 February 2025
I'm really pleased with the service personal assistance given to my Grandparents. It has given them a new lease of life they have weekly trips to Crystal Peaks and Meadowhall and on other days get their tea cooked and help around the house with cleaning ironing, changing bedding etc.
20 November 2021
My husband is very happy with the carers he has and they are all extremely kind and caring. They often stay over the time they should and stayed with us for serveral hours to wait for an ambulance. We are very happy with the service.
13 September 2021
Personal Assist has supported me throughout the pandemic and during lockdown. The carers are helpful and always brighten my day. I would have been isolated without them. I am very happy with the service and my carers have never let me down.
21 July 2021
This company has been caring for my Mum for some time now and the service and care they give is exceptional. My Mum loves all the carers and they really look after her. Both my sister and I live away and it is such a comfort to know she is being looked after so well. Mum recently came out of the hospital and on arrival, her house phone was not working. The carer stayed beyond her allotted time until she had the phone working and kept me updated. I couldn’t wish for a better service and I would highly recommend this company. They have been lifesavers for my Mum and me, especially through the pandemic. Great Company and great service.
20 July 2021
This company is appalling. They make things up as they go along, do not follow their own policies and procedures. Do not follow care plans. Do not have enough staff, cancel 45 minutes before arrival and the office staff do not care about what they do to their service users. Change your appointment times whenever they feel like it and don't let you know. Leaving you with a very distressed little girl. They should be shut down, I am now owed 48 hours of cancelled visits which you can't ever use.
18 February 2021
Excellent friendly service which my mother and myself greatly appreciated. She has now gone into a care home but I would have no hesitation in recommending you. The ease of use was first class, flexible visiting and easy to contact. Thank you.
27 August 2020
We have used the service for about 10 weeks now and are very happy with the staff and the service they are providing. Several changes have been made to the service since the start and all have been implemented easily. The service is flexible so that given a little notice visits are easily arranged and the level of service temporarily changed accordingly.
01 April 2020
I have been with Personal Assist since November 2019. I am extremely pleased with their service. I am more than confident to trust all their staff with my daughter. They also go above and beyond their needs. My daughter is very happy with them too. They are highly trained staff and are always accommodating to the time/hours we need.
14 January 2020
My mum seems very pleased with the service she is receiving and speaks very highly of her carer. I personally am very pleased with the service my mum is receiving and feel it will be a great asset for the future as she finds household chores and getting about more difficult. As well as getting help with things she now finds difficult to do she enjoys the contact with her carer. I am also confident that any concerns I have, as I live quite a distance away, will be dealt with professionally.
31 October 2019
As mum has now had to go into a nursing home, we've only had your services for 6 weeks. But it has been a very rewarding 6 weeks. Mum has been happy with her outings and enjoyed the company. We have already passed your name onto two other people and will continue to do so.
30 October 2019
The care and support provided by Personal Assist for night sits was 1st class. The ladies were absolutely brilliant, arriving early before their due time, very friendly, but also very professional, they continually monitored and logged how my brother was throughout the night, talked to him, let us know immediately if there were any problems (which I had asked them to do). Also excellent Office/Management team. I would have no hesitation in asking for their help if needed again.
02 August 2019
Excellent in every way. Provided first class support checking our needs and exactly what we wanted doing. Attended for the full time and really got on with my mum in law and put her at ease, whilst ensuring the tasks got done. Really friendly, putting my mum in law and our family first, always willing to go the extra mile and be flexible when needed. All this at short notice. They had a minimum booking of 45 minutes, but this can include travelling time.
11 July 2019
Personal Assist have given both my children independence and choice. They both look forward to the time they spend with their PA’s. The team at Personal Assist are professional and approachable and we all feel that they genuinely care for their clients.
26 June 2019
Everyone at Personal Assist are brilliant. They are all very friendly, helpful and the care they provide is second to none. I would recommend them to anyone.
11 March 2019
Great service. The care provided has been exactly as we asked for - will probably need more in the future and more than happy to stay with and recommend this care provider.
08 March 2019
I have been very pleased with the service that my father has received from this care company. The owner did a good first introductory interview of my father with myself present. They have tried to match him with a suitable carer and the owner has often attended to check that the arrangements are suitable. They are kind and considerate as well as being empathetic to his needs. Also, they have been willing to accept additional responsibilities such as checking my father's catheter, alerting me to any problems and, recently, staying with and attending to him until an ambulance arrived. They have excellent communication skills and respond well to any concerns. We are quite satisfied with the charges and billing.
14 November 2018
My close friend uses this service to get to and from appointments safely. The girls are all lovely and everyone always goes above and beyond. He has the same lady every week and he would be lost without her. Before he was very isolated and depressed. This service has really improved his quality of life. First class.
Latest Reviews for Personal Assist South Yorkshire
20 March 2025
She seems to be happier with current management team rather than old one.doesn't get her rota much in advance this makes it hard for us to make plans together.doesn't get choice about days or times of calls which also makes meeting up hard and she doesn't get given options of regular carers availability.She getting certain level of consistency by having regular carers she's happy with on her longer calls but not on her short ones.Has a key worker but needs regular key worker appointments.carers I've met have been friendly and supportive.She hasn't always been made aware of changes or lateness.Me ora friend have had to support her to tell her that a carer is late and that she should ring the office to find out what's happening.Carers should stay full time even if they're late but they don't always.Due to client being on a time schedule she can't afford for carers to arrive early and then expect to leave early.This sometimes happens and causes a meltdown for the client and mess plans up
18 March 2025
I feel that the office is friendly when I call them, I feel like people take the time to listen to me rather than rush me off the phone, I'm happy with the majority of carers. I feel like the recent changes in the management team have been beneficial to the company. Carers don't always get enough travel time so it means sometimes they have to leave my call early, it seems to take forever to get a meeting with managers and forever to solve problems. I don't feel like all carers read care plans or know enough about clients or take the time to learn. It can be difficult to get hold of people to speak on the phone. I don't get consistent responses when discussing things with management team and they are always very vague. I feel like training isn't tailored especially for my needs or others with complex needs. The office is not accessible. I have been let down by office staff when they have promised things such as contacting me or appointments. I don't have much choice when my calls are.
04 March 2025
I am very happy with the care my parents receive, the carers are always polite and always go above and beyond. They will always give us a call if they have any concerns to pass on and they all dedicated and hardworking.
12 February 2025
I'm really pleased with the service personal assistance given to my Grandparents. It has given them a new lease of life they have weekly trips to Crystal Peaks and Meadowhall and on other days get their tea cooked and help around the house with cleaning ironing, changing bedding etc.
20 November 2021
My husband is very happy with the carers he has and they are all extremely kind and caring. They often stay over the time they should and stayed with us for serveral hours to wait for an ambulance. We are very happy with the service.
13 September 2021
Personal Assist has supported me throughout the pandemic and during lockdown. The carers are helpful and always brighten my day. I would have been isolated without them. I am very happy with the service and my carers have never let me down.
21 July 2021
This company has been caring for my Mum for some time now and the service and care they give is exceptional. My Mum loves all the carers and they really look after her. Both my sister and I live away and it is such a comfort to know she is being looked after so well. Mum recently came out of the hospital and on arrival, her house phone was not working. The carer stayed beyond her allotted time until she had the phone working and kept me updated. I couldn’t wish for a better service and I would highly recommend this company. They have been lifesavers for my Mum and me, especially through the pandemic. Great Company and great service.
20 July 2021
This company is appalling. They make things up as they go along, do not follow their own policies and procedures. Do not follow care plans. Do not have enough staff, cancel 45 minutes before arrival and the office staff do not care about what they do to their service users. Change your appointment times whenever they feel like it and don't let you know. Leaving you with a very distressed little girl. They should be shut down, I am now owed 48 hours of cancelled visits which you can't ever use.
18 February 2021
Excellent friendly service which my mother and myself greatly appreciated. She has now gone into a care home but I would have no hesitation in recommending you. The ease of use was first class, flexible visiting and easy to contact. Thank you.
27 August 2020
We have used the service for about 10 weeks now and are very happy with the staff and the service they are providing. Several changes have been made to the service since the start and all have been implemented easily. The service is flexible so that given a little notice visits are easily arranged and the level of service temporarily changed accordingly.
01 April 2020
I have been with Personal Assist since November 2019. I am extremely pleased with their service. I am more than confident to trust all their staff with my daughter. They also go above and beyond their needs. My daughter is very happy with them too. They are highly trained staff and are always accommodating to the time/hours we need.
14 January 2020
My mum seems very pleased with the service she is receiving and speaks very highly of her carer. I personally am very pleased with the service my mum is receiving and feel it will be a great asset for the future as she finds household chores and getting about more difficult. As well as getting help with things she now finds difficult to do she enjoys the contact with her carer. I am also confident that any concerns I have, as I live quite a distance away, will be dealt with professionally.
31 October 2019
As mum has now had to go into a nursing home, we've only had your services for 6 weeks. But it has been a very rewarding 6 weeks. Mum has been happy with her outings and enjoyed the company. We have already passed your name onto two other people and will continue to do so.
30 October 2019
The care and support provided by Personal Assist for night sits was 1st class. The ladies were absolutely brilliant, arriving early before their due time, very friendly, but also very professional, they continually monitored and logged how my brother was throughout the night, talked to him, let us know immediately if there were any problems (which I had asked them to do). Also excellent Office/Management team. I would have no hesitation in asking for their help if needed again.
02 August 2019
Excellent in every way. Provided first class support checking our needs and exactly what we wanted doing. Attended for the full time and really got on with my mum in law and put her at ease, whilst ensuring the tasks got done. Really friendly, putting my mum in law and our family first, always willing to go the extra mile and be flexible when needed. All this at short notice. They had a minimum booking of 45 minutes, but this can include travelling time.
11 July 2019
Personal Assist have given both my children independence and choice. They both look forward to the time they spend with their PA’s. The team at Personal Assist are professional and approachable and we all feel that they genuinely care for their clients.
26 June 2019
Everyone at Personal Assist are brilliant. They are all very friendly, helpful and the care they provide is second to none. I would recommend them to anyone.
11 March 2019
Great service. The care provided has been exactly as we asked for - will probably need more in the future and more than happy to stay with and recommend this care provider.
08 March 2019
I have been very pleased with the service that my father has received from this care company. The owner did a good first introductory interview of my father with myself present. They have tried to match him with a suitable carer and the owner has often attended to check that the arrangements are suitable. They are kind and considerate as well as being empathetic to his needs. Also, they have been willing to accept additional responsibilities such as checking my father's catheter, alerting me to any problems and, recently, staying with and attending to him until an ambulance arrived. They have excellent communication skills and respond well to any concerns. We are quite satisfied with the charges and billing.
14 November 2018
My close friend uses this service to get to and from appointments safely. The girls are all lovely and everyone always goes above and beyond. He has the same lady every week and he would be lost without her. Before he was very isolated and depressed. This service has really improved his quality of life. First class.