Submit a Review for Kare Plus Ashford, Folkestone & Hythe
Suites A to E, 1 Elwick Road, Ashford, TN23 1PD
View Full Details of Kare Plus Ashford, Folkestone & HytheLatest Reviews for Kare Plus Ashford, Folkestone & Hythe
01 November 2024
All your people are kind and responsive and we have no adverse situations at all.
25 September 2024
A detailed survey was conducted before the respite care began, during which it was stressed that my wife, who has Alzheimer's and who is a retired teacher who used to love reading, is no longer able to read. Therefore it would be very useful if any carer provided by you would be able to read to my wife. In the 10 or so weeks that carers have visited not one, (of the four), was prepared to read. I asked each what they might do, and each suggested cleaning/ironing. I showed them what cleaning might be done, the most frequent carer performed perfunctory cleaning and on her last visit refused to do dusting because she said that I had not mentioned dusting, and it was not for my wife to task her. She also did no cleaning in the bathroom, although I had specified this. All in all, the service has proved most unsatisfactory, and to send four different carers to stay with a person with Alzheimer's appears to me to be extremely unprofessional.
21 August 2024
KarePlus Ashford, Folkestone and Hythe - This is our first time with needing care for my mum, so we are in unchartered territory, however, the team at KarePlus Ashford, Folkestone and Hythe have been great, right from the outset. The initial assessment happened within a day and the support package followed promptly after that. The Carers are genuinely caring, which was a great relief, as I know this isn't always the case in this industry. During a very rare GP visit, one of the Carers kindly chipped in with additional comments, and requests (as she clearly had a lot of experience), for which we are extremely grateful. This meant we got more support from the GP than we would have otherwise. Thank you!
20 August 2024
Kare Plus consists of a very approachable, helpful and supportive team of people. I feel everybody fully listens and understands with compassion, which I have found invaluable. They do go above and beyond. We haven't experienced any issues with the carers or the care provided.
14 August 2024
I am 73 and able to do most things. I am lucky enough to have a housekeeper thanks to my caring daughter, but I am very grateful when they do anything that is needed to be done in the house. But mainly the girls take my dog for a walk, If she will go. She is in the last of her 'staffy' life span, unfortunately. Often one of the girls gets her down the end of the road. and 'Angel' makes it pretty obvious that she wants to come back. She won't go out of the door If it even smells like it might rain! I prefer to have one particular lady, when she can come. At my age, I find it difficult to have a meaningful conversation with the younger girls. But they all do a wonderful job!
12 August 2024
The team are wonderful and really do show care and compassion on many levels. They are professional and reliable and very trustworthy. I would highly recommend Kare Plus to anyone who was needing to put trust in people to look after their loved ones always. Thank you very much to each and every one of you who constantly go above and beyond to help their clients.
18 July 2024
Overall, I would say that Mum's ongoing experience of Kare Plus has been very good. The carers turn up when they should, and are always helpful and polite, cooking Mum her lunch and sometimes helping to prepare a meal for later in the day. They also do a bit of ironing and hoovering as necessary. Dealing with the Field Care Administrator in the office is always a pleasure, especially given we sometimes have to make changes/cancellations. The rotas are always sent out in time for me to advise Mum which carer she is having in advance (important to her given she is blind). The only minor negative I would point out is that Mum sometimes has to get acquainted with new carers that she is not familiar with as staff change at Kare Plus.
04 July 2024
My mum has had excellent care from all of the team at Kareplus, my mum loves chatting with the carers and nothing is too much trouble for them. A big thank you to everyone at Kareplus for everything that they are doing for my mum!
21 May 2024
Kare Plus could not have looked after my dad any better. They were kind, helpful, compassionate and met all of his care needs while maintaining his dignity and respect at all times. In addition to this, they were there for me. Nothing was too much trouble and always were respectful and showed kindness. Even the out-of-hours checked in with me during my dad’s final days. I would not recommend Kare Plus highly enough.
25 April 2024
We have had a very good service from the Kare Plus team from all contacts and carers. My daughter responds well to the carers and enjoys her time with them. Carers are usually on time, unless delayed by a previous client. They listen to instructions and waste no time getting to work on arrival. They will do that little bit extra without asking which helps me a lot.
08 March 2024
All were excellent kind caring considerate and thorough always on time and found the service was appropriate to my needs would thoroughly recommend them they were not intrusive and treated us with dignity and respect.
05 January 2024
A first-class setup. Very obliging when it came to us changing times etc. I can’t speak highly enough of this team. My wife was treated as if she was the only client they had so for that I thank you all very much.
22 December 2023
Very pleased with the service provided. Would recommend this company to others. Carers arrive on time and are very good at their job. Office is easy to contact and will always do their best to help you.
26 September 2023
I am new to care provision for my husband so was in the dark about what exactly to expect! My assigned carer arrived early and cheerfully introduced herself. She was relaxed and smiley and respectfully asked to be shown around the ground floor rooms she would be using so that she had an understanding of the layout. Her manner was totally professional. She offered to give him his lunch to relieve me of the task and assured me she would find plenty to do while sitting with him and was even happy to watch TV with him. I couldn't have asked for a nicer, kinder person to be in the house... and she had even washed up the lunch things for me when I got home! What a treat! Receiving that level of professional care meant that I could go out for the afternoon knowing that my husband was being cared for completely.
30 August 2023
The support for my mother has been invaluable. Having a friendly face visiting once a day enables us to be reassured that all is well and also enables Mum to maintain as much independence as she wants. Any requests for additional support have been dealt with in a kind, caring and efficient way and we feel no question is a silly question. Mum has been supported to attend medical appointments and enjoys having the company. Thank you to the manager and all the team for your help and kindness.
30 August 2023
Since joining Kare Plus we have been very pleased with the carers and the responses of office staff when there has been a problem. I feel well supported.
30 August 2023
Nothing has been too much trouble for any of the carers that have visited me.
30 August 2023
My sister has dementia but is still (currently) able to live in her own home with support from the carers. As I live 180 miles away, this is a great help to me. I know she is well supported and that Kare Plus will contact me if they have any concerns - which is priceless!
01 August 2023
My husband is paralysed down his left side and needs a hoist to help him in and out of bed. All the carers have been kind and careful of his dignity. I am most impressed with the staff.
30 May 2023
All the carers are polite and treat me with dignity. If they have been before, they know my routine, but if new, they let me explain what I require, all with no rush. We usually have coffee/tea and a chat afterwards.
Latest Reviews for Kare Plus Ashford, Folkestone & Hythe
01 November 2024
All your people are kind and responsive and we have no adverse situations at all.
25 September 2024
A detailed survey was conducted before the respite care began, during which it was stressed that my wife, who has Alzheimer's and who is a retired teacher who used to love reading, is no longer able to read. Therefore it would be very useful if any carer provided by you would be able to read to my wife. In the 10 or so weeks that carers have visited not one, (of the four), was prepared to read. I asked each what they might do, and each suggested cleaning/ironing. I showed them what cleaning might be done, the most frequent carer performed perfunctory cleaning and on her last visit refused to do dusting because she said that I had not mentioned dusting, and it was not for my wife to task her. She also did no cleaning in the bathroom, although I had specified this. All in all, the service has proved most unsatisfactory, and to send four different carers to stay with a person with Alzheimer's appears to me to be extremely unprofessional.
21 August 2024
KarePlus Ashford, Folkestone and Hythe - This is our first time with needing care for my mum, so we are in unchartered territory, however, the team at KarePlus Ashford, Folkestone and Hythe have been great, right from the outset. The initial assessment happened within a day and the support package followed promptly after that. The Carers are genuinely caring, which was a great relief, as I know this isn't always the case in this industry. During a very rare GP visit, one of the Carers kindly chipped in with additional comments, and requests (as she clearly had a lot of experience), for which we are extremely grateful. This meant we got more support from the GP than we would have otherwise. Thank you!
20 August 2024
Kare Plus consists of a very approachable, helpful and supportive team of people. I feel everybody fully listens and understands with compassion, which I have found invaluable. They do go above and beyond. We haven't experienced any issues with the carers or the care provided.
14 August 2024
I am 73 and able to do most things. I am lucky enough to have a housekeeper thanks to my caring daughter, but I am very grateful when they do anything that is needed to be done in the house. But mainly the girls take my dog for a walk, If she will go. She is in the last of her 'staffy' life span, unfortunately. Often one of the girls gets her down the end of the road. and 'Angel' makes it pretty obvious that she wants to come back. She won't go out of the door If it even smells like it might rain! I prefer to have one particular lady, when she can come. At my age, I find it difficult to have a meaningful conversation with the younger girls. But they all do a wonderful job!
12 August 2024
The team are wonderful and really do show care and compassion on many levels. They are professional and reliable and very trustworthy. I would highly recommend Kare Plus to anyone who was needing to put trust in people to look after their loved ones always. Thank you very much to each and every one of you who constantly go above and beyond to help their clients.
18 July 2024
Overall, I would say that Mum's ongoing experience of Kare Plus has been very good. The carers turn up when they should, and are always helpful and polite, cooking Mum her lunch and sometimes helping to prepare a meal for later in the day. They also do a bit of ironing and hoovering as necessary. Dealing with the Field Care Administrator in the office is always a pleasure, especially given we sometimes have to make changes/cancellations. The rotas are always sent out in time for me to advise Mum which carer she is having in advance (important to her given she is blind). The only minor negative I would point out is that Mum sometimes has to get acquainted with new carers that she is not familiar with as staff change at Kare Plus.
04 July 2024
My mum has had excellent care from all of the team at Kareplus, my mum loves chatting with the carers and nothing is too much trouble for them. A big thank you to everyone at Kareplus for everything that they are doing for my mum!
21 May 2024
Kare Plus could not have looked after my dad any better. They were kind, helpful, compassionate and met all of his care needs while maintaining his dignity and respect at all times. In addition to this, they were there for me. Nothing was too much trouble and always were respectful and showed kindness. Even the out-of-hours checked in with me during my dad’s final days. I would not recommend Kare Plus highly enough.
25 April 2024
We have had a very good service from the Kare Plus team from all contacts and carers. My daughter responds well to the carers and enjoys her time with them. Carers are usually on time, unless delayed by a previous client. They listen to instructions and waste no time getting to work on arrival. They will do that little bit extra without asking which helps me a lot.
08 March 2024
All were excellent kind caring considerate and thorough always on time and found the service was appropriate to my needs would thoroughly recommend them they were not intrusive and treated us with dignity and respect.
05 January 2024
A first-class setup. Very obliging when it came to us changing times etc. I can’t speak highly enough of this team. My wife was treated as if she was the only client they had so for that I thank you all very much.
22 December 2023
Very pleased with the service provided. Would recommend this company to others. Carers arrive on time and are very good at their job. Office is easy to contact and will always do their best to help you.
26 September 2023
I am new to care provision for my husband so was in the dark about what exactly to expect! My assigned carer arrived early and cheerfully introduced herself. She was relaxed and smiley and respectfully asked to be shown around the ground floor rooms she would be using so that she had an understanding of the layout. Her manner was totally professional. She offered to give him his lunch to relieve me of the task and assured me she would find plenty to do while sitting with him and was even happy to watch TV with him. I couldn't have asked for a nicer, kinder person to be in the house... and she had even washed up the lunch things for me when I got home! What a treat! Receiving that level of professional care meant that I could go out for the afternoon knowing that my husband was being cared for completely.
30 August 2023
The support for my mother has been invaluable. Having a friendly face visiting once a day enables us to be reassured that all is well and also enables Mum to maintain as much independence as she wants. Any requests for additional support have been dealt with in a kind, caring and efficient way and we feel no question is a silly question. Mum has been supported to attend medical appointments and enjoys having the company. Thank you to the manager and all the team for your help and kindness.
30 August 2023
Since joining Kare Plus we have been very pleased with the carers and the responses of office staff when there has been a problem. I feel well supported.
30 August 2023
Nothing has been too much trouble for any of the carers that have visited me.
30 August 2023
My sister has dementia but is still (currently) able to live in her own home with support from the carers. As I live 180 miles away, this is a great help to me. I know she is well supported and that Kare Plus will contact me if they have any concerns - which is priceless!
01 August 2023
My husband is paralysed down his left side and needs a hoist to help him in and out of bed. All the carers have been kind and careful of his dignity. I am most impressed with the staff.
30 May 2023
All the carers are polite and treat me with dignity. If they have been before, they know my routine, but if new, they let me explain what I require, all with no rush. We usually have coffee/tea and a chat afterwards.