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Unit 5 Sheldon Business Park, Sheldon Corner, Sheldon, Chippenham, SN14 0SQ
View Full Details of Cura HomecareLatest Reviews for Cura Homecare
13 March 2025
Your team take care of my mum and step mum and my late father. They were marvelous with my dying dad and made it easier for him especially his last weeks. Very caring profession and never say no to what is asked of them. It is a weight off my mind knowing someone is there for my parents seeing I live in another country and your management team go above and beyond to assist any of my questions at all times. It was difficult to get my parents to accept help but due to the friendly helpful natural of the carers they have accepted the help they so need. Thanks to all your team. Chippenham branch carers. Thanks
05 February 2025
I feel Cura Homecare have been exceptional stepping up and organising care for my wife so that she was able to come home to us in time for Christmas. All of the carers have been so nice and very helpful. They are all more than willing to do so much to help, even if it is just having a chat to my wife. It has all been very daunting for both of us but Cura Homecare have made it easy for us.
10 December 2024
We find the large number of carers difficult as discussed. A limited rota would be preferable. So far all staff have been pleasant and willing. Sometimes more reactive than proactive. Sometimes late arrivals are not added onto the time at the end.
02 October 2024
Very happy with care received from all staff members, who are very caring and considerate. Very highly recommended if anyone should require care in their own home. Staff always very polite and understanding.
26 September 2024
Overall the service is excellent. We've had a few hiccups along the way but thanks to the wonderful office staff, the issues have been addressed. Myself and my mum look forward to many more years with Cura Homecare.
13 May 2024
Cura Homecare has given an excellent service of care over the last three weeks. My husband was discharged from the hospital after a fairly major operation without any care plan in place which left us feeling bewildered and overwhelmed. Cura Homecare very quickly put a care plan in place providing us with the support we both needed to restore our confidence and get into a new routine to ensure my husband's recovery from surgery. They have provided emotional and physical support and reassurance when we felt at our most vulnerable. They have been eager to please, treated my husband with dignity and respect, and acted swiftly to any concerns or questions that we have had. We have only had one experience where the carer seemed to be more interested in their own concerns than in my husband's care. Otherwise, the care staff have been encouraging, friendly, and helpful and have treated my husband with warmth and compassion, for which we have been very grateful.
22 March 2024
Very good with my husband and he likes one lady a lot; he may not remember her from one visit to the next, but always tells me, "she is a lovely lady". I have no concerns when they take him out or I leave him in their care.
01 March 2024
I was a service user four years ago and had no second thoughts about who to turn to when I needed help again. All my carers are friendly and caring. I would definitely recommend Cura Homecare to anyone.
21 February 2024
Cura Homecare staff are always very polite and friendly. They give a wonderful service that our family could not do without. They all provide an exceptionally high standard of care and are always very professional whilst still being fun in sometimes challenging situations when my daughter has her own ideas. I thank them so much.
20 February 2024
We have always found any little problems we have encountered have been dealt with efficiently and courteously. All the staff are very caring and nothing is too much trouble for them. A very big thank you to all at Cura Homecare.
16 February 2024
Initially, this company provided a good service, both the admin and caring staff were kind and responsive on the whole. There were a few exceptions to some of the caring staff who we found to be very non-talkative and seemed to lack empathy and communication skills. These are the ones who we felt just came in and did the bare minimum without any genuine concern or want to connect with the client. But many were really wonderful with Mum to the point she did request that they be regular carers for her if possible. Then when the new owners took over the quality of carers declined. Also, there seemed to be an increasing difficulty in trying to get extra dates covered. I do appreciate that Cura Care did appear to do what they could to help our often changing requirements but sadly overall I feel the general service from too many of the carers towards the end of our time with them, just wasn't the standard we hoped for.
14 February 2024
I don’t live particularly near to my father, so it was important to have a reliable care company who communicate regularly with us so we are aware of Dad’s needs. Efficient communication and person-centred care. We are very happy with the service Dad receives from Cura.
14 February 2024
I have found each of the carers that I have come into contact with to be helpful and friendly. They have been very kind to my uncle and have not been at all phased by his eccentricities. He has never liked people coming into his home but seems to have settled into the routine of having the carers in 3 times a day - I can only put this down to the carers kindness and attitude towards him. I know what difficult work it is caring for others, so I am extremely grateful for all that Uncle's care team do. Thank you.
14 February 2024
My experience with Cura Homecare has been outstanding. They were referred to me by the local clinic and responded very quickly to my invitation. My mother was very reluctant for anyone to come into the house on a daily basis but was quickly put at ease by the team who came to make the initial assessment and everything has continued to run smoothly since then. I was on hand to observe the first few weeks of service and was impressed both by the quality of care and the training that was being given to new staff by those with more experience. The diversity of the team is an asset, giving my mother a variety of different people to talk to. I appreciate that the company is relatively small and that there has to be some flexibility in the timing of visits but the service is reliable, quick to respond to changes in medication and needs and forthcoming in providing information. Highly recommended.
13 February 2024
I’m glad that my mum is happy with the care team. We all find it tough to push her to look after herself. I wish the carers could force her hand - to change her pads, have a wash, eat, drink, take meds, tidy up and move her downstairs (bed and commode) but she’s a tough nut to crack, has agency and is stubbornly proud. I realise it’s almost impossible.
13 February 2024
Very good communication and if I suggest something it will be acted upon. Drugs are given at appropriate times and the carers are usually on time. When there was a late appointment I rang up and was called straight back and given the reason.
13 February 2024
Carers have always shown respect for the dignity of my husband. They have been kind and considerate in their companion role. They have undertaken household jobs (bed making, lunch preparation) with a high standard of care.
22 January 2024
Very supportive, always quick to respond and on the end of phone. Kind and caring team, from carers to managers and office support. Professional and approachable. Any problems are dealt with immediately. Thank you.
07 November 2023
Unlikely to recommend because as lovely as the staff are, the company is struggling with recruitment/sickness etc which means our care times are changed frequently and I continually request a manual driver at least twice a week and as yet we haven't had one. The company has also recently changed ownership and the new owners are shipping people in from India. This raises the following concerns - Visa's, DAB checks, driving in the UK and language barriers. I have requested not to have them.
25 October 2023
Excellent - always recommend - loving and kind. (Traffic and workers on roads getting worse!)
Latest Reviews for Cura Homecare
13 March 2025
Your team take care of my mum and step mum and my late father. They were marvelous with my dying dad and made it easier for him especially his last weeks. Very caring profession and never say no to what is asked of them. It is a weight off my mind knowing someone is there for my parents seeing I live in another country and your management team go above and beyond to assist any of my questions at all times. It was difficult to get my parents to accept help but due to the friendly helpful natural of the carers they have accepted the help they so need. Thanks to all your team. Chippenham branch carers. Thanks
05 February 2025
I feel Cura Homecare have been exceptional stepping up and organising care for my wife so that she was able to come home to us in time for Christmas. All of the carers have been so nice and very helpful. They are all more than willing to do so much to help, even if it is just having a chat to my wife. It has all been very daunting for both of us but Cura Homecare have made it easy for us.
10 December 2024
We find the large number of carers difficult as discussed. A limited rota would be preferable. So far all staff have been pleasant and willing. Sometimes more reactive than proactive. Sometimes late arrivals are not added onto the time at the end.
02 October 2024
Very happy with care received from all staff members, who are very caring and considerate. Very highly recommended if anyone should require care in their own home. Staff always very polite and understanding.
26 September 2024
Overall the service is excellent. We've had a few hiccups along the way but thanks to the wonderful office staff, the issues have been addressed. Myself and my mum look forward to many more years with Cura Homecare.
13 May 2024
Cura Homecare has given an excellent service of care over the last three weeks. My husband was discharged from the hospital after a fairly major operation without any care plan in place which left us feeling bewildered and overwhelmed. Cura Homecare very quickly put a care plan in place providing us with the support we both needed to restore our confidence and get into a new routine to ensure my husband's recovery from surgery. They have provided emotional and physical support and reassurance when we felt at our most vulnerable. They have been eager to please, treated my husband with dignity and respect, and acted swiftly to any concerns or questions that we have had. We have only had one experience where the carer seemed to be more interested in their own concerns than in my husband's care. Otherwise, the care staff have been encouraging, friendly, and helpful and have treated my husband with warmth and compassion, for which we have been very grateful.
22 March 2024
Very good with my husband and he likes one lady a lot; he may not remember her from one visit to the next, but always tells me, "she is a lovely lady". I have no concerns when they take him out or I leave him in their care.
01 March 2024
I was a service user four years ago and had no second thoughts about who to turn to when I needed help again. All my carers are friendly and caring. I would definitely recommend Cura Homecare to anyone.
21 February 2024
Cura Homecare staff are always very polite and friendly. They give a wonderful service that our family could not do without. They all provide an exceptionally high standard of care and are always very professional whilst still being fun in sometimes challenging situations when my daughter has her own ideas. I thank them so much.
20 February 2024
We have always found any little problems we have encountered have been dealt with efficiently and courteously. All the staff are very caring and nothing is too much trouble for them. A very big thank you to all at Cura Homecare.
16 February 2024
Initially, this company provided a good service, both the admin and caring staff were kind and responsive on the whole. There were a few exceptions to some of the caring staff who we found to be very non-talkative and seemed to lack empathy and communication skills. These are the ones who we felt just came in and did the bare minimum without any genuine concern or want to connect with the client. But many were really wonderful with Mum to the point she did request that they be regular carers for her if possible. Then when the new owners took over the quality of carers declined. Also, there seemed to be an increasing difficulty in trying to get extra dates covered. I do appreciate that Cura Care did appear to do what they could to help our often changing requirements but sadly overall I feel the general service from too many of the carers towards the end of our time with them, just wasn't the standard we hoped for.
14 February 2024
I don’t live particularly near to my father, so it was important to have a reliable care company who communicate regularly with us so we are aware of Dad’s needs. Efficient communication and person-centred care. We are very happy with the service Dad receives from Cura.
14 February 2024
I have found each of the carers that I have come into contact with to be helpful and friendly. They have been very kind to my uncle and have not been at all phased by his eccentricities. He has never liked people coming into his home but seems to have settled into the routine of having the carers in 3 times a day - I can only put this down to the carers kindness and attitude towards him. I know what difficult work it is caring for others, so I am extremely grateful for all that Uncle's care team do. Thank you.
14 February 2024
My experience with Cura Homecare has been outstanding. They were referred to me by the local clinic and responded very quickly to my invitation. My mother was very reluctant for anyone to come into the house on a daily basis but was quickly put at ease by the team who came to make the initial assessment and everything has continued to run smoothly since then. I was on hand to observe the first few weeks of service and was impressed both by the quality of care and the training that was being given to new staff by those with more experience. The diversity of the team is an asset, giving my mother a variety of different people to talk to. I appreciate that the company is relatively small and that there has to be some flexibility in the timing of visits but the service is reliable, quick to respond to changes in medication and needs and forthcoming in providing information. Highly recommended.
13 February 2024
I’m glad that my mum is happy with the care team. We all find it tough to push her to look after herself. I wish the carers could force her hand - to change her pads, have a wash, eat, drink, take meds, tidy up and move her downstairs (bed and commode) but she’s a tough nut to crack, has agency and is stubbornly proud. I realise it’s almost impossible.
13 February 2024
Very good communication and if I suggest something it will be acted upon. Drugs are given at appropriate times and the carers are usually on time. When there was a late appointment I rang up and was called straight back and given the reason.
13 February 2024
Carers have always shown respect for the dignity of my husband. They have been kind and considerate in their companion role. They have undertaken household jobs (bed making, lunch preparation) with a high standard of care.
22 January 2024
Very supportive, always quick to respond and on the end of phone. Kind and caring team, from carers to managers and office support. Professional and approachable. Any problems are dealt with immediately. Thank you.
07 November 2023
Unlikely to recommend because as lovely as the staff are, the company is struggling with recruitment/sickness etc which means our care times are changed frequently and I continually request a manual driver at least twice a week and as yet we haven't had one. The company has also recently changed ownership and the new owners are shipping people in from India. This raises the following concerns - Visa's, DAB checks, driving in the UK and language barriers. I have requested not to have them.
25 October 2023
Excellent - always recommend - loving and kind. (Traffic and workers on roads getting worse!)