Submit a Review for Home Instead (South Lanarkshire)
7 St Leonard Street, Lanark, ML11 7AB
View Full Details of Home Instead (South Lanarkshire)Latest Reviews for Home Instead (South Lanarkshire)
26 March 2025
Home Instead keep us well informed of any changes, and carry out regular reviews of the service. The staff are friendly and approachable and always do what we have asked them to do. Wet know how to contact them when necessary.
26 March 2025
I have no problems with service. Any problems reported attended to with no delay. My wife's auntie gets along with all the carers.
21 March 2025
Home instead are providing an excellent service for my parents who are 94 & 92 and suffer from dementia to some extent. I live 200 miles away and depend on the service provided and have POAs in place. My parents and I rely on the service provided as the local council are unable to provide support to the levels I am comfortable with due to the budget constraints the council operate under
21 March 2025
Excellent service, all staff kind, considerate and empathetic. Frequent communication easy, enabling prompt updates and changes to care. Only needed to use this service for a few months, however it was invaluable. I would not hesitate to use this service again.
14 March 2025
I have been very impressed with the manager and her team. All conversations have been centered around my mum and how they can help. They have adapted to my need for additional care. I can't thank them enough. My mum is being well looked after and is really happy with the help provided. No question has been too much trouble.
13 March 2025
overall very satisfied, although not keen on continuous change of carers, not great for relationship building.
30 September 2024
Very impressed with the customer service my wife receives from your company. All the staff we have had have been helpful and courteous. I wouldn't hesitate to recommend your company.
03 September 2024
First class service provided by the staff who attended, always on time friendly and nothing is a problem to them. They always provide excellent service and I'm always kept up today with access to the app.
22 August 2024
I have been using Home Instead for a month and find the staff and service very good.
22 August 2024
This is the first time I have ever needed help and I am very impressed with the care and attitude of the helpers.
15 May 2024
My aunt and I had a very nice meeting with one of the staff yesterday. Things are going well and we’re very pleased with the care package. All the carers are very nice. We’re looking forward to the next meeting. Thanks.
15 May 2024
The service I have from Home Instead is excellent. My carers do more than I ask, with a will. Kindness and respect are forthcoming at all times, they treat me like my favourite aunty! We got along very well.
13 May 2024
The home care service stays in touch and always responds quickly to any questions. The carer is a perfect match and she is happy to discuss possible activities with me and to fit in with my domestic arrangements.
10 May 2024
Home Instead South Lanarkshire provide a wonderful service to my mother which is allowing her to remain in her own home at the age of almost 94. Carers are kind, courteous and caring and office staff very amenable to help with any extra requests from the family.
16 April 2024
Professional care provider with friendly and approachable staff. They have successfully accommodated all care requests. All the staff have provided an excellent service with frequent updates and reviews. Communication has been outstanding.
08 April 2024
Efficient and considerate of Dad's needs. Listen to our comments, very happy to accommodate any changes to Dad's care that may be required. All staff caring and friendly. Dad was treated with respect and dignity at all times by all care staff.
21 March 2024
Overall I appreciate the support they have provided me over the years. Could however pay closer attention to their client's preferred wants and needs. I understand however this is not been easy due to the shortage of staff etc, perhaps employing more care workers would help. Communication is poor between all including office staff, care workers, team leaders and clients and needs improvement.
20 March 2024
Home Instead provides personal care for my friend who has disabilities resulting from a stroke, all the carers are great and valued, as are all the staff. They are considerate to his needs and also realise that routine plays an important part in his care. If I ask for help or advice they will help if they can..so thank you Home Instead.
11 December 2023
My experience is good. The continuity of same care staff and also the same time each day is very important to my husband due to his Alzheimer's condition. The time sheet that I receive each Friday afternoon for the following week is also appreciated. The care staff are always professional, understanding and make my husband feel at ease which is a great help to myself.
30 November 2023
Home Instead has provided an excellent service for my sister. They respond quickly and appropriately to any change in circumstances and keep me up to date on any issues of concern. The care providers are professional and caring.
Latest Reviews for Home Instead (South Lanarkshire)
26 March 2025
Home Instead keep us well informed of any changes, and carry out regular reviews of the service. The staff are friendly and approachable and always do what we have asked them to do. Wet know how to contact them when necessary.
26 March 2025
I have no problems with service. Any problems reported attended to with no delay. My wife's auntie gets along with all the carers.
21 March 2025
Home instead are providing an excellent service for my parents who are 94 & 92 and suffer from dementia to some extent. I live 200 miles away and depend on the service provided and have POAs in place. My parents and I rely on the service provided as the local council are unable to provide support to the levels I am comfortable with due to the budget constraints the council operate under
21 March 2025
Excellent service, all staff kind, considerate and empathetic. Frequent communication easy, enabling prompt updates and changes to care. Only needed to use this service for a few months, however it was invaluable. I would not hesitate to use this service again.
14 March 2025
I have been very impressed with the manager and her team. All conversations have been centered around my mum and how they can help. They have adapted to my need for additional care. I can't thank them enough. My mum is being well looked after and is really happy with the help provided. No question has been too much trouble.
13 March 2025
overall very satisfied, although not keen on continuous change of carers, not great for relationship building.
30 September 2024
Very impressed with the customer service my wife receives from your company. All the staff we have had have been helpful and courteous. I wouldn't hesitate to recommend your company.
03 September 2024
First class service provided by the staff who attended, always on time friendly and nothing is a problem to them. They always provide excellent service and I'm always kept up today with access to the app.
22 August 2024
I have been using Home Instead for a month and find the staff and service very good.
22 August 2024
This is the first time I have ever needed help and I am very impressed with the care and attitude of the helpers.
15 May 2024
My aunt and I had a very nice meeting with one of the staff yesterday. Things are going well and we’re very pleased with the care package. All the carers are very nice. We’re looking forward to the next meeting. Thanks.
15 May 2024
The service I have from Home Instead is excellent. My carers do more than I ask, with a will. Kindness and respect are forthcoming at all times, they treat me like my favourite aunty! We got along very well.
13 May 2024
The home care service stays in touch and always responds quickly to any questions. The carer is a perfect match and she is happy to discuss possible activities with me and to fit in with my domestic arrangements.
10 May 2024
Home Instead South Lanarkshire provide a wonderful service to my mother which is allowing her to remain in her own home at the age of almost 94. Carers are kind, courteous and caring and office staff very amenable to help with any extra requests from the family.
16 April 2024
Professional care provider with friendly and approachable staff. They have successfully accommodated all care requests. All the staff have provided an excellent service with frequent updates and reviews. Communication has been outstanding.
08 April 2024
Efficient and considerate of Dad's needs. Listen to our comments, very happy to accommodate any changes to Dad's care that may be required. All staff caring and friendly. Dad was treated with respect and dignity at all times by all care staff.
21 March 2024
Overall I appreciate the support they have provided me over the years. Could however pay closer attention to their client's preferred wants and needs. I understand however this is not been easy due to the shortage of staff etc, perhaps employing more care workers would help. Communication is poor between all including office staff, care workers, team leaders and clients and needs improvement.
20 March 2024
Home Instead provides personal care for my friend who has disabilities resulting from a stroke, all the carers are great and valued, as are all the staff. They are considerate to his needs and also realise that routine plays an important part in his care. If I ask for help or advice they will help if they can..so thank you Home Instead.
11 December 2023
My experience is good. The continuity of same care staff and also the same time each day is very important to my husband due to his Alzheimer's condition. The time sheet that I receive each Friday afternoon for the following week is also appreciated. The care staff are always professional, understanding and make my husband feel at ease which is a great help to myself.
30 November 2023
Home Instead has provided an excellent service for my sister. They respond quickly and appropriately to any change in circumstances and keep me up to date on any issues of concern. The care providers are professional and caring.