Submit a Review for Meritum Integrated Care LLP (Ashford)
Sycamore House, 30 Kennington Road, Willesborough, Ashford, TN24 0NR
View Full Details of Meritum Integrated Care LLP (Ashford)Latest Reviews for Meritum Integrated Care LLP (Ashford)
22 January 2025
I found the company very good in all aspects of care from my wife. The carers provided were of a very high level in all their operations. All in all a very well-managed company.
15 January 2025
I have two carers who I prefer to have. I do not like having different ones which the management understands. My main carer is absolutely great, she is so caring, stands beside me so I do not fall, and makes sure I am clean and tidy. She will do anything for me. My other carer is very good too, they understand what I can do and what I cannot do. Very good carers.
24 December 2024
Happy with the care provided. The carers are always helpful, sensitive, kind and thoughtful. Dignity and privacy are always maintained.
21 November 2024
The carers were very good with my husband and always treated him with care and dignity. They were all pleasant and a pleasure to talk to. They were of great help when I was most in need. Physically and mentally. I would not hesitate in recommending them.
30 October 2024
At the age of 80 I broke my shoulder and was unable to use my left arm. Keen to return to my own home despite excellent care at my daughter's, I followed up a friend's recommendation and contacted Meritum. The local manager was helpful and flexible in her approach and I felt reassured that I would receive the support I needed. The organisation is professional and efficient. My regular carer is a delight. She arrives promptly, sorts my personal needs out, then tackles whatever jobs I need doing to fill in her hour. She has been quick to pick up the way I like things done and humours me.
11 October 2024
We as a family were really pleased with the service we had from Meritum and the staff were basically on time. If they were to run late, this office would call to let us know. From the initial assessment to the end, we were mainly pleased and happy with the company.
24 September 2024
The carers come in always cheerful, washing and dressing the client. They are always respectful regarding the nature of their work. Their work also means that timing always adhered to so late visits can happen but they carry on until work is finished.
25 July 2024
My wife is in advanced stage of dementia, although only 66. This means she is very stubborn and uncooperative to requests designed to help her. Meritum staff are superb in their patience and skilled in efforts to meet her personal hygiene requirements and needs. Despite my wife's refusal, they display amazing patience and compassion to persuade her to be washed.
17 July 2024
All the carers are gentle, kind and professional. It's nice to have different careers come in as it gives variation for my mother and I.
15 July 2024
The carer who came to stay with my elderly mother was just what was needed. She was punctual, attentive, caring and was interested in what Mum was discussing with her. I have already booked her for another three occasions whilst I am away. She is able to provide that reassurance to me and confidence to my mother.
09 July 2024
The morning carer is excellent. The evening carers are not so good. Most are inexperienced and don't know what to do!
03 July 2024
I am brand new to the service but already I couldn't be any happier. Staff are genuinely caring, compassionate and kind. I was extremely anxious, feeling like I would be judged, but after some reassuring contact before my 1st visit, I quickly realised I was wrong. In 2 visits, I went from nearly cancelling due to my anxiety, to feeling like I was letting a friend in.
03 July 2024
The previous care provider was apaling and Mum was left up to 20 hours before the next visit leaving her in her own body fluids, not knowing when a carer would be coming. Since we have had Meritum, Mum and siblings, life has been so much better, the carers look after Mum with the best care we could hope for she is clean and fed all her washing is done and the carers are friendly professional and attentive, we also can relax knowing that the carers will always attend. We are truly grateful to have this care package with Meritum.
28 June 2024
My husband has both Parkinson's disease and vascular dementia and his condition has deteriorated considerably over quite a short period. I was struggling to get him up, washed and dressed. Meritum responded to my call and the carer came to see us within 24 hours. Both the main and the reserve carers have provided excellent, calm and efficient care. They are gentle but firm and we work as a team to get him ready for the day. We have had three weeks of service so far and the staff have arrived on time every day. The Meritum management team has responded with flexibility and I felt heard and responded to my needs.
19 June 2024
I could not be more pleased with the care Mum gets. Mum has one carer who comes most mornings, who is fantastic and can deal with Mum's mood swings and goes above and beyond to help and care for Mum. The only thing I will say is sometimes she has young girls come who she swears at (something she has never done before!) and I know it frightens them but also it does help Mum when she has several different people.
19 June 2024
We have known our carer for about 18 months since we moved here. She has a good sense of humour, is a special person and you can have a laugh and a joke. She's very caring and understanding and part of our family, look forward to seeing her most days.
19 June 2024
Find everybody fine.
11 June 2024
Meritum have been great looking after Mum. They ensure she is washed and dressed each day, has her medication and is safe and well. Most of the time the staff stay the full time they are booked for. It is nice to see the feedback on the app of what they have done each time they have been in. The staff in the office and on call are also so friendly and helpful and ready to accommodate and answer my many questions and concerns.
11 June 2024
Meritum visits twice a week to look after my wife, for two hours each visit. Several carers have been to the house; all of whom have been very professional and polite. Most recently three of the carers who helped me look after my wife have been outstanding and definitely understanding with regards to care and help with medication and keeping the place tidy. Meritum Integrated Care LLP is always available to talk, either on the phone or face to face and most definitely understands the needs of the client. I would recommend the services of Meritum.
11 June 2024
All of the staff that have cared for me so far have been absolutely brilliant. One lady goes above and beyond her duty of care. Not only does she help me with my daily care needs, she also supports me with my mental health without realising she does. She is a credit and an asset to the company.
Latest Reviews for Meritum Integrated Care LLP (Ashford)
22 January 2025
I found the company very good in all aspects of care from my wife. The carers provided were of a very high level in all their operations. All in all a very well-managed company.
15 January 2025
I have two carers who I prefer to have. I do not like having different ones which the management understands. My main carer is absolutely great, she is so caring, stands beside me so I do not fall, and makes sure I am clean and tidy. She will do anything for me. My other carer is very good too, they understand what I can do and what I cannot do. Very good carers.
24 December 2024
Happy with the care provided. The carers are always helpful, sensitive, kind and thoughtful. Dignity and privacy are always maintained.
21 November 2024
The carers were very good with my husband and always treated him with care and dignity. They were all pleasant and a pleasure to talk to. They were of great help when I was most in need. Physically and mentally. I would not hesitate in recommending them.
30 October 2024
At the age of 80 I broke my shoulder and was unable to use my left arm. Keen to return to my own home despite excellent care at my daughter's, I followed up a friend's recommendation and contacted Meritum. The local manager was helpful and flexible in her approach and I felt reassured that I would receive the support I needed. The organisation is professional and efficient. My regular carer is a delight. She arrives promptly, sorts my personal needs out, then tackles whatever jobs I need doing to fill in her hour. She has been quick to pick up the way I like things done and humours me.
11 October 2024
We as a family were really pleased with the service we had from Meritum and the staff were basically on time. If they were to run late, this office would call to let us know. From the initial assessment to the end, we were mainly pleased and happy with the company.
24 September 2024
The carers come in always cheerful, washing and dressing the client. They are always respectful regarding the nature of their work. Their work also means that timing always adhered to so late visits can happen but they carry on until work is finished.
25 July 2024
My wife is in advanced stage of dementia, although only 66. This means she is very stubborn and uncooperative to requests designed to help her. Meritum staff are superb in their patience and skilled in efforts to meet her personal hygiene requirements and needs. Despite my wife's refusal, they display amazing patience and compassion to persuade her to be washed.
17 July 2024
All the carers are gentle, kind and professional. It's nice to have different careers come in as it gives variation for my mother and I.
15 July 2024
The carer who came to stay with my elderly mother was just what was needed. She was punctual, attentive, caring and was interested in what Mum was discussing with her. I have already booked her for another three occasions whilst I am away. She is able to provide that reassurance to me and confidence to my mother.
09 July 2024
The morning carer is excellent. The evening carers are not so good. Most are inexperienced and don't know what to do!
03 July 2024
I am brand new to the service but already I couldn't be any happier. Staff are genuinely caring, compassionate and kind. I was extremely anxious, feeling like I would be judged, but after some reassuring contact before my 1st visit, I quickly realised I was wrong. In 2 visits, I went from nearly cancelling due to my anxiety, to feeling like I was letting a friend in.
03 July 2024
The previous care provider was apaling and Mum was left up to 20 hours before the next visit leaving her in her own body fluids, not knowing when a carer would be coming. Since we have had Meritum, Mum and siblings, life has been so much better, the carers look after Mum with the best care we could hope for she is clean and fed all her washing is done and the carers are friendly professional and attentive, we also can relax knowing that the carers will always attend. We are truly grateful to have this care package with Meritum.
28 June 2024
My husband has both Parkinson's disease and vascular dementia and his condition has deteriorated considerably over quite a short period. I was struggling to get him up, washed and dressed. Meritum responded to my call and the carer came to see us within 24 hours. Both the main and the reserve carers have provided excellent, calm and efficient care. They are gentle but firm and we work as a team to get him ready for the day. We have had three weeks of service so far and the staff have arrived on time every day. The Meritum management team has responded with flexibility and I felt heard and responded to my needs.
19 June 2024
I could not be more pleased with the care Mum gets. Mum has one carer who comes most mornings, who is fantastic and can deal with Mum's mood swings and goes above and beyond to help and care for Mum. The only thing I will say is sometimes she has young girls come who she swears at (something she has never done before!) and I know it frightens them but also it does help Mum when she has several different people.
19 June 2024
We have known our carer for about 18 months since we moved here. She has a good sense of humour, is a special person and you can have a laugh and a joke. She's very caring and understanding and part of our family, look forward to seeing her most days.
19 June 2024
Find everybody fine.
11 June 2024
Meritum have been great looking after Mum. They ensure she is washed and dressed each day, has her medication and is safe and well. Most of the time the staff stay the full time they are booked for. It is nice to see the feedback on the app of what they have done each time they have been in. The staff in the office and on call are also so friendly and helpful and ready to accommodate and answer my many questions and concerns.
11 June 2024
Meritum visits twice a week to look after my wife, for two hours each visit. Several carers have been to the house; all of whom have been very professional and polite. Most recently three of the carers who helped me look after my wife have been outstanding and definitely understanding with regards to care and help with medication and keeping the place tidy. Meritum Integrated Care LLP is always available to talk, either on the phone or face to face and most definitely understands the needs of the client. I would recommend the services of Meritum.
11 June 2024
All of the staff that have cared for me so far have been absolutely brilliant. One lady goes above and beyond her duty of care. Not only does she help me with my daily care needs, she also supports me with my mental health without realising she does. She is a credit and an asset to the company.