Submit a Review for Capital Healthcare Management Services Ltd
Unit 1, Crown House, Queen Street, Bexleyheath, DA7 4BT
View Full Details of Capital Healthcare Management Services LtdLatest Reviews for Capital Healthcare Management Services Ltd
24 September 2024
My mum received the best possible personal care for the one week and the 2 carers used over the week were both professional, punctual and caring and hourly rate was very reasonable, no complaints and would not hesitate using again.
30 May 2024
Overall, the service provided is commendable, with professional and caring staff. The service user appears satisfied with the care received. An area for improvement is ensuring that text messages and emails from agency clearly identify the sender for accountability. Given the small size of the agency, personalised communication (in the name of the sender is specified) would enhance the overall service experience.
15 May 2024
Well satisfied.
16 April 2024
My carers are very respectful, they treat me with dignity and help me retain my independence.
04 April 2024
I am very satisfied with Capital Healthcare Home Care. They are an efficient and caring agency and have always put the care and welfare of its clients first. They make sure that any problems or re-arrangement of shown appointments that have to be changed by the client are done as amicably as possible. They have always been a kind and caring agency and I am glad they look after me so well.
04 April 2024
A very good service provided by most of the staff and management. I feel safe and comfortable with them all. I am grateful of the assistance I get.
04 April 2024
Quite satisfactory. Timekeeping is not always good due to transport condition. Prefer to have carer who I am familiar with over the years.
28 March 2024
Mum has been receiving care from Capital Healthcare for just over 2 years. I cannot speak highly enough of the agency - both management and carers. The office is always easy to get hold of on the phone and is very efficient in adjusting Mum's care needs and informing carers. The carers themselves are amazing. they are kind, caring, and very supportive to both Mum and her family. We know we can completely trust them to carry out all Mum's personal care as she is now bedbound. I cannot express how grateful we are to have them look after our Mum.
27 March 2024
All Capital Healthcare staff are fantastic. Could not be better. Love them all.
26 March 2024
The home care provided is very good. Our needs have always been met, with professional carers who listen to my husband and my needs. Our main carers are both very professional and happy to help in any way that is needed. Plus, since he had a fall, they are extremely caring and aware of his injuries, always being positive and patient in all aspects of the service they provide for him and me.
27 February 2024
Timekeeping is very good and communication is very good. The carers are always pleasant and understanding and always respect my wife's feelings.
26 May 2023
I have come to the end of my need for carers. Over the past five months, I have found them caring, kind and friendly, always on time. They come with a smile on their faces, which helps when I faced very challenging times. A couple stood out as being extremely good at the job. One I found, although all of the above comments applied to her heart really wasn't into the job. I will miss them all.
28 March 2023
Overall, the care my father has received has been very good. His requirements were not complicated but the vast majority of the carers were efficient, understood his needs and treated him with dignity and respect. There was the odd exception but invariably, these were new, relatively inexperienced individuals who maybe were not fully aware of what was required. On the rare occasions where issues were experienced, these were reported to management at Capital Healthcare Management Services and were promptly dealt with to our full satisfaction. Unfortunately, recently, my father has had to go into hospital and will not be able to return to his home. During his last weeks at home, his care requirements became more complex and Capital Healthcare dealt with that expertly and professionally. In particular, communication with the management team was excellent. I would not hesitate to recommend them.
12 July 2021
Service has been very good since December 2020. The girls are very friendly, polite and caring. I am treated with dignity and I look forward to them attending to me. Their timekeeping is very prompt on all services and they take great care of all my aspects of care. Extremely pleased with the service.
03 December 2020
Carers are very professional. Their timekeeping is good. The agency is always happy to sort out any problems. I highly recommend Heritage.
27 October 2020
My husband, who is quite difficult, seems to get on well with the carers.
03 June 2020
No issues with any of the staff, all lovely and helpful.
19 May 2020
I am very fortunate to receive such excellent care.
25 September 2018
Timekeeping is generally very good and communication is very good. The carers were always pleasant, understanding and always respected my wife's feelings.
06 September 2018
They are good timekeepers, pleasant, caring and help me.
Latest Reviews for Capital Healthcare Management Services Ltd
24 September 2024
My mum received the best possible personal care for the one week and the 2 carers used over the week were both professional, punctual and caring and hourly rate was very reasonable, no complaints and would not hesitate using again.
30 May 2024
Overall, the service provided is commendable, with professional and caring staff. The service user appears satisfied with the care received. An area for improvement is ensuring that text messages and emails from agency clearly identify the sender for accountability. Given the small size of the agency, personalised communication (in the name of the sender is specified) would enhance the overall service experience.
15 May 2024
Well satisfied.
16 April 2024
My carers are very respectful, they treat me with dignity and help me retain my independence.
04 April 2024
I am very satisfied with Capital Healthcare Home Care. They are an efficient and caring agency and have always put the care and welfare of its clients first. They make sure that any problems or re-arrangement of shown appointments that have to be changed by the client are done as amicably as possible. They have always been a kind and caring agency and I am glad they look after me so well.
04 April 2024
A very good service provided by most of the staff and management. I feel safe and comfortable with them all. I am grateful of the assistance I get.
04 April 2024
Quite satisfactory. Timekeeping is not always good due to transport condition. Prefer to have carer who I am familiar with over the years.
28 March 2024
Mum has been receiving care from Capital Healthcare for just over 2 years. I cannot speak highly enough of the agency - both management and carers. The office is always easy to get hold of on the phone and is very efficient in adjusting Mum's care needs and informing carers. The carers themselves are amazing. they are kind, caring, and very supportive to both Mum and her family. We know we can completely trust them to carry out all Mum's personal care as she is now bedbound. I cannot express how grateful we are to have them look after our Mum.
27 March 2024
All Capital Healthcare staff are fantastic. Could not be better. Love them all.
26 March 2024
The home care provided is very good. Our needs have always been met, with professional carers who listen to my husband and my needs. Our main carers are both very professional and happy to help in any way that is needed. Plus, since he had a fall, they are extremely caring and aware of his injuries, always being positive and patient in all aspects of the service they provide for him and me.
27 February 2024
Timekeeping is very good and communication is very good. The carers are always pleasant and understanding and always respect my wife's feelings.
26 May 2023
I have come to the end of my need for carers. Over the past five months, I have found them caring, kind and friendly, always on time. They come with a smile on their faces, which helps when I faced very challenging times. A couple stood out as being extremely good at the job. One I found, although all of the above comments applied to her heart really wasn't into the job. I will miss them all.
28 March 2023
Overall, the care my father has received has been very good. His requirements were not complicated but the vast majority of the carers were efficient, understood his needs and treated him with dignity and respect. There was the odd exception but invariably, these were new, relatively inexperienced individuals who maybe were not fully aware of what was required. On the rare occasions where issues were experienced, these were reported to management at Capital Healthcare Management Services and were promptly dealt with to our full satisfaction. Unfortunately, recently, my father has had to go into hospital and will not be able to return to his home. During his last weeks at home, his care requirements became more complex and Capital Healthcare dealt with that expertly and professionally. In particular, communication with the management team was excellent. I would not hesitate to recommend them.
12 July 2021
Service has been very good since December 2020. The girls are very friendly, polite and caring. I am treated with dignity and I look forward to them attending to me. Their timekeeping is very prompt on all services and they take great care of all my aspects of care. Extremely pleased with the service.
03 December 2020
Carers are very professional. Their timekeeping is good. The agency is always happy to sort out any problems. I highly recommend Heritage.
27 October 2020
My husband, who is quite difficult, seems to get on well with the carers.
03 June 2020
No issues with any of the staff, all lovely and helpful.
19 May 2020
I am very fortunate to receive such excellent care.
25 September 2018
Timekeeping is generally very good and communication is very good. The carers were always pleasant, understanding and always respected my wife's feelings.
06 September 2018
They are good timekeepers, pleasant, caring and help me.