Submit a Review for 4319 Fountain Care Ltd
Brook House, 54a Cowley Mill Road, Uxbridge, UB8 2FX
View Full Details of 4319 Fountain Care LtdLatest Reviews for 4319 Fountain Care Ltd
26 September 2024
A very good company, l have been with 4319 Fountain Care for 8 years now and I'm very happy with the service l receive from the carers and from the managers, they are all very professional. I have been living a fulfilled life, thanks to Fountain Care. I do however, feel they can still improve the way they listen and act when l make a complaint as a service user. But overall, it has been and still is a wonderful company to be with.
06 December 2023
4319 Fountain Care were absolutely fantastic. I do not have the words to describe the level of professionalism shown by everyone concerned. From office staff to carers, they allowed my father to pass away with dignity. True concern was shown in every aspect of my father’s condition. The level of care was such that we are convinced that several of the young operatives we saw in action will one day go on to careers in the highest echelons of medicine. Four staff members in particular cared for our dad with the same dedication that family members would.
30 November 2023
I found the four carers appointed from Fountain Care for my father always took exceptional care of him. From the beginning, the main emphasis was on my father and his well-being. They remained at all times respectful, professional and understanding. My father's well-being was at the core, the carers always clearly followed medical instructions and any suggestions that I or other family members may have. In the same way, the carers from Fountain Care always provided their best assessment and suggestions to aid my father's recovery. In essence, worked hand in hand throughout my father's recovery. I would go as far as saying the four carers have done more than their remit, ensuring that it was for the best of my father's recovery. This extension of the family has been beneficial to us and my father's confidence. I would wholeheartedly recommend Fountain Care based on the four carers that we have regular contact with. Experience with other Fountain Care carers filling in was not to the same standard as the original four carers.
07 November 2023
Overall, the care for my wife was very good and she was treated with kindness and respect. She hated the indignity of the personal care and as she had dementia, she didn't understand why it was needed. What I think could be improved was a clearer indication of what services I was paying for and I never signed or saw a contract. I was paying for two carers, but she would not accept personal care from a man, and some visits were only five minutes if she was sleeping.
07 November 2023
I have been a client now for over one year and every morning when my carer arrives they are always smiling and greet you with a 'good morning', it makes my day! As I am not very good in the morning, nothing is too much trouble for my carers. All I can say is keep it up! You make my life worth living.
20 October 2023
The service provided by Fountain Care was reliable. The standard provided was good. The staff were friendly and helpful. The service they provided to my mum was good. Happy with service provided.
07 September 2023
My husband and I used the services of Fountain Care for over a year. We found the carers most helpful and efficient, they were all cheerful about their duties and I was grateful and relieved to have their services every day, for which I thank them all very much.
31 July 2023
4319 Fountain Care kept my mum going for the last six months of her life. She loved her carers, they made her laugh, made her feel special and I can never thank them enough. I can't recommend them enough, I don't know what we would have done without them, especially one staff member in particular.
23 June 2023
Overall experience good, care staff good. Communication could be better with management, i.e. carer when staff on annual leave.
23 June 2023
I loved all my carers. Always smiling and always ready to help. Made me feel at ease and were friendly and happy at all times.
23 June 2023
The carers are always on time and look after me well. They make sure I take my medication and tell my family if I need some more. They also call my children if they think I need to see a doctor.
14 June 2023
The carers have been very helpful and we appreciate their visits.
19 May 2023
Very good, always on time. The care of my wife is excellent.
12 May 2023
I have found the daily help very good.
07 May 2023
Best carers to date. Friendly, professional and supportive. This is the third care agency we've had for my father and all the carers are excellent. Thank you for your continued support.
06 May 2023
Great team, very caring. Have been very helpful. Gave us great support when Dad was discharged home from hospital and we have chosen to stay with them rather than the care team that we are local to. Support to us as well as good care to Dad. Dad feels very comfortable with them.
19 April 2023
We started working with 4319 Fountain Care last year. During this time, the service level we have experienced has been to a high standard. They provide an award-winning, professional service. The team are always very smart in their uniforms and greet us every day with a genuine smile and warm greeting. They are always prompt with timekeeping and very reliable. A very caring, kind and dedicated team of people, always attentive towards my mother's needs and requirements. Hygiene and cleanliness are a priority, leaving my mother happy and content. Overall, a highly recommended team and a pleasure to welcome into our home.
19 April 2023
Myself and my son found the 4319 Fountain Care carers to be very polite and professional in their day-to-day dealings with us. Their punctuality is absolutely perfect and if any problems regarding times of visit will be affected, we are notified promptly by the office. We are very happy to have Fountain Care as the company allocated to us. I always look forward to seeing their employees.
19 April 2023
Overall, the staff try hard and supply a satisfactory service under conditions of having to travel some way to provide the service. Due to a lack of clients, our carers have to wait outside for two hours in the evening until it's time for our call. Sadly, we cannot have the call earlier. Otherwise, all staff are polite and good-natured.
08 November 2022
Thank you for your professionalism and kindness, each time I phoned the office and needed you. I was most impressed by the high standards of nursing care shown by the same small team of carers that looked after my father in the final weeks of his life. The carers were gentle, respectful and cheerful and nothing was too much trouble. They enabled me and my mother to nurse Dad at home and gave us the strength to get through until the end. I will always be grateful to them and would highly recommend the agency.
Latest Reviews for 4319 Fountain Care Ltd
26 September 2024
A very good company, l have been with 4319 Fountain Care for 8 years now and I'm very happy with the service l receive from the carers and from the managers, they are all very professional. I have been living a fulfilled life, thanks to Fountain Care. I do however, feel they can still improve the way they listen and act when l make a complaint as a service user. But overall, it has been and still is a wonderful company to be with.
06 December 2023
4319 Fountain Care were absolutely fantastic. I do not have the words to describe the level of professionalism shown by everyone concerned. From office staff to carers, they allowed my father to pass away with dignity. True concern was shown in every aspect of my father’s condition. The level of care was such that we are convinced that several of the young operatives we saw in action will one day go on to careers in the highest echelons of medicine. Four staff members in particular cared for our dad with the same dedication that family members would.
30 November 2023
I found the four carers appointed from Fountain Care for my father always took exceptional care of him. From the beginning, the main emphasis was on my father and his well-being. They remained at all times respectful, professional and understanding. My father's well-being was at the core, the carers always clearly followed medical instructions and any suggestions that I or other family members may have. In the same way, the carers from Fountain Care always provided their best assessment and suggestions to aid my father's recovery. In essence, worked hand in hand throughout my father's recovery. I would go as far as saying the four carers have done more than their remit, ensuring that it was for the best of my father's recovery. This extension of the family has been beneficial to us and my father's confidence. I would wholeheartedly recommend Fountain Care based on the four carers that we have regular contact with. Experience with other Fountain Care carers filling in was not to the same standard as the original four carers.
07 November 2023
Overall, the care for my wife was very good and she was treated with kindness and respect. She hated the indignity of the personal care and as she had dementia, she didn't understand why it was needed. What I think could be improved was a clearer indication of what services I was paying for and I never signed or saw a contract. I was paying for two carers, but she would not accept personal care from a man, and some visits were only five minutes if she was sleeping.
07 November 2023
I have been a client now for over one year and every morning when my carer arrives they are always smiling and greet you with a 'good morning', it makes my day! As I am not very good in the morning, nothing is too much trouble for my carers. All I can say is keep it up! You make my life worth living.
20 October 2023
The service provided by Fountain Care was reliable. The standard provided was good. The staff were friendly and helpful. The service they provided to my mum was good. Happy with service provided.
07 September 2023
My husband and I used the services of Fountain Care for over a year. We found the carers most helpful and efficient, they were all cheerful about their duties and I was grateful and relieved to have their services every day, for which I thank them all very much.
31 July 2023
4319 Fountain Care kept my mum going for the last six months of her life. She loved her carers, they made her laugh, made her feel special and I can never thank them enough. I can't recommend them enough, I don't know what we would have done without them, especially one staff member in particular.
23 June 2023
Overall experience good, care staff good. Communication could be better with management, i.e. carer when staff on annual leave.
23 June 2023
I loved all my carers. Always smiling and always ready to help. Made me feel at ease and were friendly and happy at all times.
23 June 2023
The carers are always on time and look after me well. They make sure I take my medication and tell my family if I need some more. They also call my children if they think I need to see a doctor.
14 June 2023
The carers have been very helpful and we appreciate their visits.
19 May 2023
Very good, always on time. The care of my wife is excellent.
12 May 2023
I have found the daily help very good.
07 May 2023
Best carers to date. Friendly, professional and supportive. This is the third care agency we've had for my father and all the carers are excellent. Thank you for your continued support.
06 May 2023
Great team, very caring. Have been very helpful. Gave us great support when Dad was discharged home from hospital and we have chosen to stay with them rather than the care team that we are local to. Support to us as well as good care to Dad. Dad feels very comfortable with them.
19 April 2023
We started working with 4319 Fountain Care last year. During this time, the service level we have experienced has been to a high standard. They provide an award-winning, professional service. The team are always very smart in their uniforms and greet us every day with a genuine smile and warm greeting. They are always prompt with timekeeping and very reliable. A very caring, kind and dedicated team of people, always attentive towards my mother's needs and requirements. Hygiene and cleanliness are a priority, leaving my mother happy and content. Overall, a highly recommended team and a pleasure to welcome into our home.
19 April 2023
Myself and my son found the 4319 Fountain Care carers to be very polite and professional in their day-to-day dealings with us. Their punctuality is absolutely perfect and if any problems regarding times of visit will be affected, we are notified promptly by the office. We are very happy to have Fountain Care as the company allocated to us. I always look forward to seeing their employees.
19 April 2023
Overall, the staff try hard and supply a satisfactory service under conditions of having to travel some way to provide the service. Due to a lack of clients, our carers have to wait outside for two hours in the evening until it's time for our call. Sadly, we cannot have the call earlier. Otherwise, all staff are polite and good-natured.
08 November 2022
Thank you for your professionalism and kindness, each time I phoned the office and needed you. I was most impressed by the high standards of nursing care shown by the same small team of carers that looked after my father in the final weeks of his life. The carers were gentle, respectful and cheerful and nothing was too much trouble. They enabled me and my mother to nurse Dad at home and gave us the strength to get through until the end. I will always be grateful to them and would highly recommend the agency.