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464 Wilmslow Road, Manchester, M20 3BG
View Full Details of Westwood HomecareLatest Reviews for Westwood Homecare
27 November 2018
Brought in for personal and domestic care was told on sign up they could do everything. Office staff are rude and tbh don't really care, my advice would be look for a firm that keeps their word. There are loads of other faults as well, very slow to respond if you can get through to them.
04 December 2017
I was employing this agency to care for my 80-year-old mother who has late stage Dementia and my 91-year-old frail father. We have had a catalogue of safeguarding issues with them over the last few months. Mainly with them not turning up but there have been a few safeguarding issues reported to the council by community nurses and social workers. My mum is bed bound and requires 2 carers to reposition her to prevent bed sores. Both my parents are on medication that should be taken at regular intervals. The problems are with the managers not doing the rotas correctly rather than the actual carers who are in the majority fantastic. They failed to turn up on numerous occasions over a 2 week period and had external agency cover on the rota for them over the weekend even though I had said I didn't want agency cover coming in as my Dad get confused with new people. Not a single apology at any time from management. The owner just ignores you and manager not much better.
Latest Reviews for Westwood Homecare
27 November 2018
Brought in for personal and domestic care was told on sign up they could do everything. Office staff are rude and tbh don't really care, my advice would be look for a firm that keeps their word. There are loads of other faults as well, very slow to respond if you can get through to them.
04 December 2017
I was employing this agency to care for my 80-year-old mother who has late stage Dementia and my 91-year-old frail father. We have had a catalogue of safeguarding issues with them over the last few months. Mainly with them not turning up but there have been a few safeguarding issues reported to the council by community nurses and social workers. My mum is bed bound and requires 2 carers to reposition her to prevent bed sores. Both my parents are on medication that should be taken at regular intervals. The problems are with the managers not doing the rotas correctly rather than the actual carers who are in the majority fantastic. They failed to turn up on numerous occasions over a 2 week period and had external agency cover on the rota for them over the weekend even though I had said I didn't want agency cover coming in as my Dad get confused with new people. Not a single apology at any time from management. The owner just ignores you and manager not much better.