Submit a Review for HRM Homecare Services - Central West
75 London Road, Kilmarnock, KA3 7BP
View Full Details of HRM Homecare Services - Central WestLatest Reviews for HRM Homecare Services - Central West
10 March 2025
Reliable provision of care visits twice per day. Excellent empathy of carers to brother with reduced mobility and several disabilities. Tagtronics App a real bonus to view how visit has gone; feedback and time of entry + leaving.
03 March 2025
Could not get better service.
17 January 2025
The last six month period my mother has had good regular care visits with no issues. Her care works out best when it's the same group of carers and not new faces.
15 January 2025
The level of care I receive is second to none, every one of my carers are fabulous. There is nothing they won't do to help.
15 January 2025
Very happy with care given to my brother. The two regular carers have a good relationship with him.
10 January 2025
The staff are amazing. My uncle is doing so well with the support he receives which leaves me with no worries.
23 December 2024
My mum and I both appreciate all the care, help and support given by you on a daily basis. Your assistance is essential to allow my mum to continue to live at home as independently as she can. It is also a source of comfort to all the family knowing she is receiving such good care.
03 December 2024
Arrived on morning of Wed 20/11/24 to check on mum as carer left - visibly saw them leave mum's flat. Found mum had been left in wet bed 9.50am no breakfast no fluids and next carer visit was not due until 12.30pm. The app said 'all well 'by carer! I cleaned, dressed and helped mum up then gave her tea and toast. Had I been unable to drop in that day at that time Mum would have been in wet bed hungry and thirsty for several hours. This is not an isolated incident and has been raised with the Operations Manager. Investigation ongoing.
20 November 2024
Always on top of their jobs and happy to go the extra mile for clients. Both regular attendees are first class and provide courteous and top service in a pleasant and discreet manner. They are a pleasure to do business with.
12 November 2024
I find the service generally excellent.
19 August 2024
Staff arrive promptly, are friednly and have a very good relationship of trust with the client.
30 July 2024
I have always felt that staff working for HRM Homecare have attended to my mother's needs in a caring and respectful manner. I am kept up to date with any issues which might occur. The app is a useful tool as I do not live close to my mum and I know when she was visited by the carers (who and when). Overall positive experience.
28 May 2024
I find my carers to be kind, caring and considerate.
25 April 2024
Very happy with the service provided.
15 February 2024
My mum has been using HRM Services for 9 months now and we are very happy with her care. My mum has been settled with her 2 carers and looks forward to their visits. They help her with medication and personal care. The carers provide a good service to my mum and give us, her family, a sense of security and that she is being cared for.
23 January 2024
Excellent service, consistently punctual, friendly and attentive.
22 November 2023
Excellent service - for my sister needs consistency and a friendly face which is very important to her well-being.
07 November 2023
HRM, Thank you! From the office staff to the carers. Everyone has been wonderful for the care and attention that My mum receives. She is treated with dignity and respect as everyone is very caring towards her. She is very happy with the care.
12 September 2023
I find all staff members excellent and very caring and obliging.
15 August 2023
I am happy with the care I receive.
Latest Reviews for HRM Homecare Services - Central West
10 March 2025
Reliable provision of care visits twice per day. Excellent empathy of carers to brother with reduced mobility and several disabilities. Tagtronics App a real bonus to view how visit has gone; feedback and time of entry + leaving.
03 March 2025
Could not get better service.
17 January 2025
The last six month period my mother has had good regular care visits with no issues. Her care works out best when it's the same group of carers and not new faces.
15 January 2025
The level of care I receive is second to none, every one of my carers are fabulous. There is nothing they won't do to help.
15 January 2025
Very happy with care given to my brother. The two regular carers have a good relationship with him.
10 January 2025
The staff are amazing. My uncle is doing so well with the support he receives which leaves me with no worries.
23 December 2024
My mum and I both appreciate all the care, help and support given by you on a daily basis. Your assistance is essential to allow my mum to continue to live at home as independently as she can. It is also a source of comfort to all the family knowing she is receiving such good care.
03 December 2024
Arrived on morning of Wed 20/11/24 to check on mum as carer left - visibly saw them leave mum's flat. Found mum had been left in wet bed 9.50am no breakfast no fluids and next carer visit was not due until 12.30pm. The app said 'all well 'by carer! I cleaned, dressed and helped mum up then gave her tea and toast. Had I been unable to drop in that day at that time Mum would have been in wet bed hungry and thirsty for several hours. This is not an isolated incident and has been raised with the Operations Manager. Investigation ongoing.
20 November 2024
Always on top of their jobs and happy to go the extra mile for clients. Both regular attendees are first class and provide courteous and top service in a pleasant and discreet manner. They are a pleasure to do business with.
12 November 2024
I find the service generally excellent.
19 August 2024
Staff arrive promptly, are friednly and have a very good relationship of trust with the client.
30 July 2024
I have always felt that staff working for HRM Homecare have attended to my mother's needs in a caring and respectful manner. I am kept up to date with any issues which might occur. The app is a useful tool as I do not live close to my mum and I know when she was visited by the carers (who and when). Overall positive experience.
28 May 2024
I find my carers to be kind, caring and considerate.
25 April 2024
Very happy with the service provided.
15 February 2024
My mum has been using HRM Services for 9 months now and we are very happy with her care. My mum has been settled with her 2 carers and looks forward to their visits. They help her with medication and personal care. The carers provide a good service to my mum and give us, her family, a sense of security and that she is being cared for.
23 January 2024
Excellent service, consistently punctual, friendly and attentive.
22 November 2023
Excellent service - for my sister needs consistency and a friendly face which is very important to her well-being.
07 November 2023
HRM, Thank you! From the office staff to the carers. Everyone has been wonderful for the care and attention that My mum receives. She is treated with dignity and respect as everyone is very caring towards her. She is very happy with the care.
12 September 2023
I find all staff members excellent and very caring and obliging.
15 August 2023
I am happy with the care I receive.