Submit a Review for Helping Hands Home Care (Cardiff)
5A Beulah Road, Rhiwbina, Cardiff, CF14 6LT
View Full Details of Helping Hands Home Care (Cardiff)Latest Reviews for Helping Hands Home Care (Cardiff)
08 November 2023
The carers have been helpful, charming, well-dressed and cheerful. They always look to see what washing needs to be done and offer to make meals and always make a coffee before leaving. The bed is made and clothes are tidied away.
31 October 2023
In general, I have been pleased with the service that I have received. Mostly they have been providing lunch, washing up etc. One or two of the helpers were inexperienced in the basics. It was disappointing that I was not provided with invoices from the beginning and when copies were received there were some errors found needless to say not in my favour! It was also done before I was able to attain a copy of your Terms and Conditions.
13 January 2023
We have been using the services of Helping Hands for about 6 months and have been really impressed by the carers and the support of the office team. Everyone has understood the gentle approach we have wanted to take to introduce companionship type care. The office helped us to introduce this kind of support gently and with sensitivity. The carers have all been excellent - really understanding of our needs and providing the right kind of support for my mum-in-law enabling her to live a full and relatively independent life.
13 January 2023
Helping Hands have been providing care for my mum for the last month. They have so far provided a wonderful team of carers, all of which are genuinely lovely and each has formed a close relationship with Mum in a short space of time. Continuity of carers is very important for Mum as she does require five care calls a day to help deliver her nebulisers, she also suffers with high levels of anxiety. It has been quite a large team providing care over the last few weeks but Helping Hands have gone out of there way to try to keep to the same carer for each call and it has been working very well. I can't find any fault with Helping Hands they have provided a professional service and I hope that they continue to provide Mum with care going forward.
14 June 2021
I am sure this review is long overdue. My mother is extremely happy with the overall service. Although frustration does occur it is rare and often on night shifts when Mum gets tired. All of the carers, bar one, are extremely caring and thoughtful. The arrangement is perfect for the present circumstances.
28 April 2021
I am very pleased with the standard of care my father receives. He does find the number of different carers that attention a problem. I understand that this can't be helped sometimes, but would be grateful if this doesn't happen too often in the future. Unfortunately, we had a problem with finance last years with the company, which has been sorted out thankfully. Overall, I am very pleased and grateful to the carers who have looked after my father so well during the past very difficult year during the pandemic.
03 April 2021
The Helping Hands carer who attends to my 90-year-old parents is kind, courteous and performs his tasks in a friendly and efficient manner. My mother loves to chat with him about her singing career while he always treated them both with the utmost respect and dignity.
03 April 2021
Management is extremely helpful and responsive. The majority of staff are excellent, but when numbers are involved, there are bound to be the individual who does not match the standards of the others. Overall, I am extremely grateful and happy with the service, especially as the "client" is not always easy.
Latest Reviews for Helping Hands Home Care (Cardiff)
08 November 2023
The carers have been helpful, charming, well-dressed and cheerful. They always look to see what washing needs to be done and offer to make meals and always make a coffee before leaving. The bed is made and clothes are tidied away.
31 October 2023
In general, I have been pleased with the service that I have received. Mostly they have been providing lunch, washing up etc. One or two of the helpers were inexperienced in the basics. It was disappointing that I was not provided with invoices from the beginning and when copies were received there were some errors found needless to say not in my favour! It was also done before I was able to attain a copy of your Terms and Conditions.
13 January 2023
We have been using the services of Helping Hands for about 6 months and have been really impressed by the carers and the support of the office team. Everyone has understood the gentle approach we have wanted to take to introduce companionship type care. The office helped us to introduce this kind of support gently and with sensitivity. The carers have all been excellent - really understanding of our needs and providing the right kind of support for my mum-in-law enabling her to live a full and relatively independent life.
13 January 2023
Helping Hands have been providing care for my mum for the last month. They have so far provided a wonderful team of carers, all of which are genuinely lovely and each has formed a close relationship with Mum in a short space of time. Continuity of carers is very important for Mum as she does require five care calls a day to help deliver her nebulisers, she also suffers with high levels of anxiety. It has been quite a large team providing care over the last few weeks but Helping Hands have gone out of there way to try to keep to the same carer for each call and it has been working very well. I can't find any fault with Helping Hands they have provided a professional service and I hope that they continue to provide Mum with care going forward.
14 June 2021
I am sure this review is long overdue. My mother is extremely happy with the overall service. Although frustration does occur it is rare and often on night shifts when Mum gets tired. All of the carers, bar one, are extremely caring and thoughtful. The arrangement is perfect for the present circumstances.
28 April 2021
I am very pleased with the standard of care my father receives. He does find the number of different carers that attention a problem. I understand that this can't be helped sometimes, but would be grateful if this doesn't happen too often in the future. Unfortunately, we had a problem with finance last years with the company, which has been sorted out thankfully. Overall, I am very pleased and grateful to the carers who have looked after my father so well during the past very difficult year during the pandemic.
03 April 2021
The Helping Hands carer who attends to my 90-year-old parents is kind, courteous and performs his tasks in a friendly and efficient manner. My mother loves to chat with him about her singing career while he always treated them both with the utmost respect and dignity.
03 April 2021
Management is extremely helpful and responsive. The majority of staff are excellent, but when numbers are involved, there are bound to be the individual who does not match the standards of the others. Overall, I am extremely grateful and happy with the service, especially as the "client" is not always easy.