Submit a Review for Helping Hands Home Care (Godalming)
Regency House, 6B Queen Street, Godalming, GU7 1BD
View Full Details of Helping Hands Home Care (Godalming)Latest Reviews for Helping Hands Home Care (Godalming)
20 November 2024
My mother was in hospital desperate to come home, we were recommended 3 companies, the first one didn't answer the phone, the second didn't phone back, then we called Helping Hands and spoke to the branch manager, who must have heard the desperation in my voice, she came to the hospital that afternoon to do an assessment and then came to the house. Mum was home the next day. She listened to mums wishes and she paired her with some wonderful carers, they brighten up mum's day and she loves telling us all about it when we visit. As a family, we cannot tell what a difference it's made to mum and to us.
16 January 2024
I am extremely happy with the carers and service I receive. The carers do lots of little things they don't need to.
15 January 2024
Great quality carers have looked after my dad, working hard to support his needs and make sure his day-to-day care is sorted.
10 March 2022
The manager and her team were fantastic with the service provided for my Father in Law during his time with us. Their care went beyond the normal I would expect with a very personal interaction from all staff involved. There was a genuine connection which helped my Father in Law in his last months with us and nothing was too much trouble.
23 February 2022
We have been using Helping Hands Home Care (Godalming) for visiting care for about 6 months. Due to the ongoing national problems with the availability of care staff, it took a while to get organised with one 2 hour visit a week and additional hours have not become available despite our requests. The carer who does visit us is excellent and absolutely the right person to provide the security and help that my wife requires. They get on really well together. However, on the one occasion that this carer wasn't available, the system did falter a bit because the replacement sent that day was totally unsuitable and left my wife quite unhappy. Regarding administration, since the recent changes to your procedures, there is a lot of duplication of information eg: more than one email arrives notifying the hours for the forthcoming week and we get both email and paper invoices monthly. Pruning these would save you time and costs.
21 February 2022
Helping Hands Home Care (Godalming) branch have been supporting my mum with companionship, mobility and personal care for over a year. I have felt that managers have listened to any concerns about my mum's particular care and support needs and responded to this. Having a regular consistent carer has helped my mum build a positive relationship when she had initially been reluctant to have a visiting carer, and she now looks forward to the visits. In January when I was unable to visit my mum, they were very helpful in arranging extra care visits at short notice and kept me up to date with arrangements. Previously Helping Hands Home Care (Godalming) provided personal care support to my father which he had really appreciated and built good relationships with his visiting carers who were always very cheerful and friendly.
21 February 2022
The care my mother receives from Helping Hands Home Care (Godalming) is good. She has a carer each morning and has never been missed. The carer who dealt with mum when she was unwell one particular morning went above and beyond our expectations.
21 April 2021
We started to use this service to allow me to go out occasionally. The carers came in to get my wife up, dressed and breakfasted in the morning and returned to give her some lunch. The care and companionship was exemplary. When we were caring for her full time, they provided an invaluable break which enabled us to recharge our batteries. The carers were unfailingly cheerful and friendly and the arrival was always with joy and a smile!
13 November 2020
The staff are helpful and pleasant and will go the extra mile and more. I have no real knowledge of the management.
06 November 2020
The staff are always very caring and extremely professional.
18 October 2019
My mother and I were delighted with both the nurses and the management team from Helping Hands. They were so very kind and understanding and went out of their way to put things into place to help. I was even able to call them long distance, at the weekend, for advice about calling out an ambulance. I cannot recommend them highly enough.
22 February 2018
Following a partial hip replacement, I needed daily help with putting on my TED stockings. For two weeks a member of the Helping Hands team came to my house in the morning to do this. They were all kind, friendly and efficient. Attended promptly and offered additional help if I wanted. I have nothing but praise for them all. My original booking had got muddled the staff went out of their way to sort the problem and begin care as requested.
Latest Reviews for Helping Hands Home Care (Godalming)
20 November 2024
My mother was in hospital desperate to come home, we were recommended 3 companies, the first one didn't answer the phone, the second didn't phone back, then we called Helping Hands and spoke to the branch manager, who must have heard the desperation in my voice, she came to the hospital that afternoon to do an assessment and then came to the house. Mum was home the next day. She listened to mums wishes and she paired her with some wonderful carers, they brighten up mum's day and she loves telling us all about it when we visit. As a family, we cannot tell what a difference it's made to mum and to us.
16 January 2024
I am extremely happy with the carers and service I receive. The carers do lots of little things they don't need to.
15 January 2024
Great quality carers have looked after my dad, working hard to support his needs and make sure his day-to-day care is sorted.
10 March 2022
The manager and her team were fantastic with the service provided for my Father in Law during his time with us. Their care went beyond the normal I would expect with a very personal interaction from all staff involved. There was a genuine connection which helped my Father in Law in his last months with us and nothing was too much trouble.
23 February 2022
We have been using Helping Hands Home Care (Godalming) for visiting care for about 6 months. Due to the ongoing national problems with the availability of care staff, it took a while to get organised with one 2 hour visit a week and additional hours have not become available despite our requests. The carer who does visit us is excellent and absolutely the right person to provide the security and help that my wife requires. They get on really well together. However, on the one occasion that this carer wasn't available, the system did falter a bit because the replacement sent that day was totally unsuitable and left my wife quite unhappy. Regarding administration, since the recent changes to your procedures, there is a lot of duplication of information eg: more than one email arrives notifying the hours for the forthcoming week and we get both email and paper invoices monthly. Pruning these would save you time and costs.
21 February 2022
Helping Hands Home Care (Godalming) branch have been supporting my mum with companionship, mobility and personal care for over a year. I have felt that managers have listened to any concerns about my mum's particular care and support needs and responded to this. Having a regular consistent carer has helped my mum build a positive relationship when she had initially been reluctant to have a visiting carer, and she now looks forward to the visits. In January when I was unable to visit my mum, they were very helpful in arranging extra care visits at short notice and kept me up to date with arrangements. Previously Helping Hands Home Care (Godalming) provided personal care support to my father which he had really appreciated and built good relationships with his visiting carers who were always very cheerful and friendly.
21 February 2022
The care my mother receives from Helping Hands Home Care (Godalming) is good. She has a carer each morning and has never been missed. The carer who dealt with mum when she was unwell one particular morning went above and beyond our expectations.
21 April 2021
We started to use this service to allow me to go out occasionally. The carers came in to get my wife up, dressed and breakfasted in the morning and returned to give her some lunch. The care and companionship was exemplary. When we were caring for her full time, they provided an invaluable break which enabled us to recharge our batteries. The carers were unfailingly cheerful and friendly and the arrival was always with joy and a smile!
13 November 2020
The staff are helpful and pleasant and will go the extra mile and more. I have no real knowledge of the management.
06 November 2020
The staff are always very caring and extremely professional.
18 October 2019
My mother and I were delighted with both the nurses and the management team from Helping Hands. They were so very kind and understanding and went out of their way to put things into place to help. I was even able to call them long distance, at the weekend, for advice about calling out an ambulance. I cannot recommend them highly enough.
22 February 2018
Following a partial hip replacement, I needed daily help with putting on my TED stockings. For two weeks a member of the Helping Hands team came to my house in the morning to do this. They were all kind, friendly and efficient. Attended promptly and offered additional help if I wanted. I have nothing but praise for them all. My original booking had got muddled the staff went out of their way to sort the problem and begin care as requested.