Submit a Review for Helping Hands Home Care (Epsom)
3 Eastgate, Banstead, SM7 1RN
View Full Details of Helping Hands Home Care (Epsom)Latest Reviews for Helping Hands Home Care (Epsom)
17 March 2025
Helping Hands cared for my mum for 10 months last year. They were professional and efficient in their organisation, and the carers who came to the house really did care. They were kind and helpful, chatted to mum, and tried their best to do things in the way she wanted. They definitely went above and beyond, and were lovely to deal with. In her last couple of weeks they were very flexible with arrangements.
10 March 2025
Everyone working at Helping Hands is professional, compassionate, caring and kind. They are always there to help and support us, even for unexpected and unplanned call-outs when mother is in need and often in distress. I cannot rate them highly enough. It is so reassuring to know they can be relied on to assist. The carers have a personal yet professional attitude to their job and are friendly and positive in their approach to the tasks in hand. This is greatly appreciated. Their services are highly recommended.
13 February 2025
My Uncle lives alone and having Helping Hands visit him daily is a big relief. His carers are very calm in all situations and knowing they are visiting and their response to various situations make me sleep better at night. Super responsive, helpful and unflappable.
13 February 2025
The carers who attend my mother are very professional and friendly and provide the required care. My mum is very pleased. Also, the office is very efficient and friendly and any requests are met efficiently.
13 February 2025
Helping hands have been looking after my husband for about 2 years now. He has multiple needs including the inability to speak and is very immobile. They have been absolutely wonderful! My husband's carers are very kind and he really looks forward to seeing them and the office staff are super efficient and easy to talk to. I would highly recommend this company.
18 May 2023
Services requested carried out satisfactorily with pleasantries. Changes of times (due to appointments, doctors) accommodated.
12 May 2023
Delighted with the care are carers give me. All very cheerful, willing to help in any way. Thank you for all the help over the last ten months so pleased to have found you. I would recommend Helping Hands Home Care (Epsom) any time.
10 May 2023
I have always been pleased with the care and attention that my mother has received in your care. The carers are delightful and cheerful with my mum, simulating her with conversation. Her showers are always done with care, efficiency and with attention to modesty. It is lovely that she has the same carer(s) to keep continuity.
10 May 2023
Generally, the support and care my wife receives is of an excellent standard. Most carers have build up a good relationship and although she doesn't remember the names of the carers, there is immediate recognition when the carer arrives. All the carers do show a professional approach to support and care for my wife and, if necessary, calm the situation. Overall, I have no issues.
10 May 2023
The daily carers are lovely and look after my mother excellently. They do all that is required and will sit and have a chat with her if time allows. There are some issues when visit times are changed, and we are not informed. If we are arranging things around the rota, this is very inconvenient. This is not the fault of the carers, but the admin/managers. I also find them expensive compared to other providers.
10 May 2023
I have been very impressed by the service provided by Helping Hands. I have valued the professional approach, kindness and competence of all the carers who have visited me. A strength of the service has been to have a named, main carer. It was therefore possible for her to quickly become familiar with my needs, likes and dislikes. She was always cheerful and I looked forward to her visits. I was, however, disappointed that she was allocated to another client on my last day and I was not informed of this change in advance by management. I'm now regaining my independence and am grateful for the care I've received.
10 May 2023
I am really happy with the service giving just the amount of care and attention that a Parkinson's sufferer needs.
09 May 2023
I find Helping Hands Home Care (Epsom) to be very caring, always available on the phone and the carers themselves very helpful and willing to help with anything. Sometimes I get a different carer to the one expected, but sometimes people are sick and can't make it.
26 April 2023
The carer provided via Helping Hands Home Care (Epsom) is very good. They are on time and engage with my mother in law in a friendly and positive manner with excellent care given. The family is very pleased and feel reassured that their mum is in good hands
28 April 2021
Once the care was put in place it is running well and efficiently. Carers are very nice and friendly, my dad speaks well of them all. They are tidy, clean, caring and meet all our requirements so far. The office staff listen to our needs and they are addressed. There is also good communication between ourselves and carers on a weekly basis if we have concerns.
22 April 2021
I cannot recommend Helping Hands enough. They are so supportive, friendly and professional. Any issues or problems that arose were sorted immediately. I now have complete peace of my mind that my father is being cared for and looked after by the best!
12 April 2021
As a sufferer of multiple sclerosis for nearly twenty eights years, in order to keep my independence I have been forced to use care agencies over the last few years for help with everyday living. In my experience Helping Hands Home Care (Epsom) are the best agency that I have employed. The staff are polite, friendly and with living on my own I look forward to my carers visiting.
24 March 2021
My father suffers from dementia and lost my mum three years ago. Thanks to the continued support and assistance from Helping Hands Home Care (Epsom) he is able to live and cope alone in his flat. All the staff who have cared for my father have been very professional and friendly, Dad looks forward to their visit, not just for his lunch but a bit of company and chat. Whenever I’ve asked for extra help it has always been sorted promptly. I am particularly grateful to Dad's previous carer and Dad's regular carer now, who does a fantastic job. I thoroughly recommend Helping Hands Home Care (Epsom).
24 March 2021
Helping Hands Home Care (Epsom) team have offered my Mum such good care and respect over the time they have cared for her, it has made the family feel very happy that she is always in good hands. We moved Mum over Christmas to our house in East Sussex and the managing of the care was seamless.
Latest Reviews for Helping Hands Home Care (Epsom)
17 March 2025
Helping Hands cared for my mum for 10 months last year. They were professional and efficient in their organisation, and the carers who came to the house really did care. They were kind and helpful, chatted to mum, and tried their best to do things in the way she wanted. They definitely went above and beyond, and were lovely to deal with. In her last couple of weeks they were very flexible with arrangements.
10 March 2025
Everyone working at Helping Hands is professional, compassionate, caring and kind. They are always there to help and support us, even for unexpected and unplanned call-outs when mother is in need and often in distress. I cannot rate them highly enough. It is so reassuring to know they can be relied on to assist. The carers have a personal yet professional attitude to their job and are friendly and positive in their approach to the tasks in hand. This is greatly appreciated. Their services are highly recommended.
13 February 2025
My Uncle lives alone and having Helping Hands visit him daily is a big relief. His carers are very calm in all situations and knowing they are visiting and their response to various situations make me sleep better at night. Super responsive, helpful and unflappable.
13 February 2025
The carers who attend my mother are very professional and friendly and provide the required care. My mum is very pleased. Also, the office is very efficient and friendly and any requests are met efficiently.
13 February 2025
Helping hands have been looking after my husband for about 2 years now. He has multiple needs including the inability to speak and is very immobile. They have been absolutely wonderful! My husband's carers are very kind and he really looks forward to seeing them and the office staff are super efficient and easy to talk to. I would highly recommend this company.
18 May 2023
Services requested carried out satisfactorily with pleasantries. Changes of times (due to appointments, doctors) accommodated.
12 May 2023
Delighted with the care are carers give me. All very cheerful, willing to help in any way. Thank you for all the help over the last ten months so pleased to have found you. I would recommend Helping Hands Home Care (Epsom) any time.
10 May 2023
I have always been pleased with the care and attention that my mother has received in your care. The carers are delightful and cheerful with my mum, simulating her with conversation. Her showers are always done with care, efficiency and with attention to modesty. It is lovely that she has the same carer(s) to keep continuity.
10 May 2023
Generally, the support and care my wife receives is of an excellent standard. Most carers have build up a good relationship and although she doesn't remember the names of the carers, there is immediate recognition when the carer arrives. All the carers do show a professional approach to support and care for my wife and, if necessary, calm the situation. Overall, I have no issues.
10 May 2023
The daily carers are lovely and look after my mother excellently. They do all that is required and will sit and have a chat with her if time allows. There are some issues when visit times are changed, and we are not informed. If we are arranging things around the rota, this is very inconvenient. This is not the fault of the carers, but the admin/managers. I also find them expensive compared to other providers.
10 May 2023
I have been very impressed by the service provided by Helping Hands. I have valued the professional approach, kindness and competence of all the carers who have visited me. A strength of the service has been to have a named, main carer. It was therefore possible for her to quickly become familiar with my needs, likes and dislikes. She was always cheerful and I looked forward to her visits. I was, however, disappointed that she was allocated to another client on my last day and I was not informed of this change in advance by management. I'm now regaining my independence and am grateful for the care I've received.
10 May 2023
I am really happy with the service giving just the amount of care and attention that a Parkinson's sufferer needs.
09 May 2023
I find Helping Hands Home Care (Epsom) to be very caring, always available on the phone and the carers themselves very helpful and willing to help with anything. Sometimes I get a different carer to the one expected, but sometimes people are sick and can't make it.
26 April 2023
The carer provided via Helping Hands Home Care (Epsom) is very good. They are on time and engage with my mother in law in a friendly and positive manner with excellent care given. The family is very pleased and feel reassured that their mum is in good hands
28 April 2021
Once the care was put in place it is running well and efficiently. Carers are very nice and friendly, my dad speaks well of them all. They are tidy, clean, caring and meet all our requirements so far. The office staff listen to our needs and they are addressed. There is also good communication between ourselves and carers on a weekly basis if we have concerns.
22 April 2021
I cannot recommend Helping Hands enough. They are so supportive, friendly and professional. Any issues or problems that arose were sorted immediately. I now have complete peace of my mind that my father is being cared for and looked after by the best!
12 April 2021
As a sufferer of multiple sclerosis for nearly twenty eights years, in order to keep my independence I have been forced to use care agencies over the last few years for help with everyday living. In my experience Helping Hands Home Care (Epsom) are the best agency that I have employed. The staff are polite, friendly and with living on my own I look forward to my carers visiting.
24 March 2021
My father suffers from dementia and lost my mum three years ago. Thanks to the continued support and assistance from Helping Hands Home Care (Epsom) he is able to live and cope alone in his flat. All the staff who have cared for my father have been very professional and friendly, Dad looks forward to their visit, not just for his lunch but a bit of company and chat. Whenever I’ve asked for extra help it has always been sorted promptly. I am particularly grateful to Dad's previous carer and Dad's regular carer now, who does a fantastic job. I thoroughly recommend Helping Hands Home Care (Epsom).
24 March 2021
Helping Hands Home Care (Epsom) team have offered my Mum such good care and respect over the time they have cared for her, it has made the family feel very happy that she is always in good hands. We moved Mum over Christmas to our house in East Sussex and the managing of the care was seamless.