Submit a Review for Helping Hands Home Care (Stoke-on-Trent)
8 King Street, Newcastle-under-Lyme, ST5 1EL
View Full Details of Helping Hands Home Care (Stoke-on-Trent)Latest Reviews for Helping Hands Home Care (Stoke-on-Trent)
20 March 2025
1. I have been a client since 20018. I started and then transferred to Stoke with a broken leg. 2. I have a group of carers who are very kind and helpful. 3. Other staff do their best to make the visits of the staff regular and on time. 4. I am very happy with the group and wish them well for the future.
10 March 2025
Excellent communication and help from the branch office. Thoroughly pleased with the level of care given to my mother. Carers show a genuine concern for her and go out of their way to make sure she is comfortable and at ease. My mother trusts the girls. Both she and myself have positive relationships with them.
31 August 2022
Our carer comes one hour twice a week. She is very competent and is prepared to do any task. she has only been with us a month and it is sometimes difficult to find a job to do but I am sure that this will get easier as needs become greater.
01 December 2021
My father became a client of Helping Hands a few years ago. From our first contact with the company we were made to feel welcome and at ease. It was the best move we made as my Dad was struggling to keep his independence and safety in the house. We did fear he would have to move into a nursing home which he would not have wished for. However, the Helping Hand Carers have enabled him to stay in his own house. The carers were always kind, friendly and helpful; and nothing was too much trouble. They were skilled, well trained and became like friends to my Dad. Highly recommended Care Agency.
01 November 2021
We are extremely satisfied with the care provided for our mum. Your staff are very caring and take time to provide our mum's needs whilst chatting and engaging mum in pleasant conversation. Thank you very much.
26 July 2021
From the moment our family made contact with this company we were made to feel at ease. The manager came to my grandfathers home at a time that suited him and was very informative about the services they could provide. My grandfather didn't want care but after the first initial few visits from the carers, he changed his tune! Now all he does is talk about the girls and he generally appears happier. It has taken the strain off my nan who was struggling to cope on her own. The staff are friendly and appear to really enjoy their job, they treat my grandfather as a friend and we couldn't have asked for more. Very happy with the company and would most certainly recommend them.
26 July 2021
We have used this company for over 18 months now and the service has been excellent. The carers are friendly and reliable and have really made a difference in my mums life. The office team are always bright and bubbly and nothing is ever too much trouble Would most certainly recommend.
28 June 2021
We had a two week holiday and Helping Hands let one of their carers to assist with my care. Nothing was too much trouble for her. It was an excellent experience I could not praise her enough.
28 June 2021
My mother is elderly and in poor health. She lives alone, 130 miles away from me; my sister also lives at a distance. Helping Hands has provided care for around the last three years. To begin with, this simply meant a carer visiting a couple of times a week to check that all was well; however, as my mother's health and state of mind have deteriorated, you now visit more frequently. All your carers have been good; some are exceptional and have given care far exceeding that demanded by their job description. They have helped with a huge range of practical tasks (ranging from cleaning, ironing and food preparation to computer help or cutting the cat's claws!) and have also given invaluable emotional support. Thank you very much indeed! I really don't know how we would begin to cope without you.
03 June 2021
The manager and her team at Stoke have been fantastic. They came in to care for my uncle when he was in need of end of life, they were very proactive and set this up almost instantly. The support we received was great. The carers were very polite and had a caring nature. We are very grateful that they were here for him in his time of need.
07 May 2020
They are sending carers that are young and inexperienced, don't know how to do the job. The rest of carers don't have much idea how to deal with my problems. Have caused me two weeks of pain with no sleep and I am paying money for this. Out of all the carers they have there is one lady who is brilliant, the rest don't listen to advice and do things their own way and then other people, like nurses, have to step in and rescue the situation. If I knew what was going to happen I would not use them they have no idea how to deal with bedsores, my problem.
Latest Reviews for Helping Hands Home Care (Stoke-on-Trent)
20 March 2025
1. I have been a client since 20018. I started and then transferred to Stoke with a broken leg. 2. I have a group of carers who are very kind and helpful. 3. Other staff do their best to make the visits of the staff regular and on time. 4. I am very happy with the group and wish them well for the future.
10 March 2025
Excellent communication and help from the branch office. Thoroughly pleased with the level of care given to my mother. Carers show a genuine concern for her and go out of their way to make sure she is comfortable and at ease. My mother trusts the girls. Both she and myself have positive relationships with them.
31 August 2022
Our carer comes one hour twice a week. She is very competent and is prepared to do any task. she has only been with us a month and it is sometimes difficult to find a job to do but I am sure that this will get easier as needs become greater.
01 December 2021
My father became a client of Helping Hands a few years ago. From our first contact with the company we were made to feel welcome and at ease. It was the best move we made as my Dad was struggling to keep his independence and safety in the house. We did fear he would have to move into a nursing home which he would not have wished for. However, the Helping Hand Carers have enabled him to stay in his own house. The carers were always kind, friendly and helpful; and nothing was too much trouble. They were skilled, well trained and became like friends to my Dad. Highly recommended Care Agency.
01 November 2021
We are extremely satisfied with the care provided for our mum. Your staff are very caring and take time to provide our mum's needs whilst chatting and engaging mum in pleasant conversation. Thank you very much.
26 July 2021
From the moment our family made contact with this company we were made to feel at ease. The manager came to my grandfathers home at a time that suited him and was very informative about the services they could provide. My grandfather didn't want care but after the first initial few visits from the carers, he changed his tune! Now all he does is talk about the girls and he generally appears happier. It has taken the strain off my nan who was struggling to cope on her own. The staff are friendly and appear to really enjoy their job, they treat my grandfather as a friend and we couldn't have asked for more. Very happy with the company and would most certainly recommend them.
26 July 2021
We have used this company for over 18 months now and the service has been excellent. The carers are friendly and reliable and have really made a difference in my mums life. The office team are always bright and bubbly and nothing is ever too much trouble Would most certainly recommend.
28 June 2021
We had a two week holiday and Helping Hands let one of their carers to assist with my care. Nothing was too much trouble for her. It was an excellent experience I could not praise her enough.
28 June 2021
My mother is elderly and in poor health. She lives alone, 130 miles away from me; my sister also lives at a distance. Helping Hands has provided care for around the last three years. To begin with, this simply meant a carer visiting a couple of times a week to check that all was well; however, as my mother's health and state of mind have deteriorated, you now visit more frequently. All your carers have been good; some are exceptional and have given care far exceeding that demanded by their job description. They have helped with a huge range of practical tasks (ranging from cleaning, ironing and food preparation to computer help or cutting the cat's claws!) and have also given invaluable emotional support. Thank you very much indeed! I really don't know how we would begin to cope without you.
03 June 2021
The manager and her team at Stoke have been fantastic. They came in to care for my uncle when he was in need of end of life, they were very proactive and set this up almost instantly. The support we received was great. The carers were very polite and had a caring nature. We are very grateful that they were here for him in his time of need.
07 May 2020
They are sending carers that are young and inexperienced, don't know how to do the job. The rest of carers don't have much idea how to deal with my problems. Have caused me two weeks of pain with no sleep and I am paying money for this. Out of all the carers they have there is one lady who is brilliant, the rest don't listen to advice and do things their own way and then other people, like nurses, have to step in and rescue the situation. If I knew what was going to happen I would not use them they have no idea how to deal with bedsores, my problem.