Submit a Review for Helping Hands Home Care (Durham)
Units 1 & 2 Sunderland Road, Durham, DH1 2LH
View Full Details of Helping Hands Home Care (Durham)Latest Reviews for Helping Hands Home Care (Durham)
23 December 2021
My son has a "buddy" service. Which helps him access the community with a view to be as independent as he possibly could be following a brain injury and a stroke. I can only speak from experience and my son's community support worker "buddy" is excellent. Helping hands has discussed my son's future hopes for independence (with my son and myself) and set in place practical goals for my son to achieve at a safe level to aid him to develop his confidence and his independence. Following a time scale that suits his unique abilities. His buddies allow him to develop these skills without relying on family members thus allowing my son to feel an active member of the community and have some self-worth.
23 December 2021
Helping Hands have been looking after my uncle at home for a few years now. It has always been a pleasure to liaise and communicate with them. They are responsive and friendly and provide a splendid, caring and considerate service to him, on many occasions their carers going ‘above and beyond’ often without being asked. I would wholeheartedly recommend them.
16 August 2021
Helping Hands stepped in after the 1st lockdown. Our elderly Dad had been living alone with no one close by. We realised he wasn't coping and was quite depressed, this is when we found Helping hands and how lucky were we! Initially, it was 30mins twice a week eventually being 4 times a day. The carers would do everything for him, washing, cooking, shopping, and cleaning. Also, assist him with his personal care. They would contact us with any concerns and we were able to speak to someone to change visiting arrangements (quite often) and we always accommodated. He was once found collapsed by one of the carers and ended up spending a week in hospital, I dread to think what could have happened to him. The doctors have been called many times prescriptions ordered and changed with no input from us, we really felt like they cared. Sadly Dad has now moved into full time care, not an easy decision but after 1 too many fall his safety and wellbeing is now our priority. Thank you.
12 August 2020
Our few main carers have done a superb job looking after my parents. They provide a high level of care, showing great kindness, patience and companionship, alongside their experience and training.
10 August 2020
Mam's carers are without exception extremely caring and compassionate people. They work as a team to ensure she is safe and happy, going above and beyond. Mam is extremely vulnerable, both physically and mentally. Caring for her can be challenging, yet nothing phases her care team, and they have so much patience. The management team are approachable and will work with us to find solutions to problems Mam faces. Helping Hands (Durham) is simply fantastic.
07 August 2020
Helping Hands Home Care (Durham) currently provide care visits for my mum. They are an excellent provider of care, one that delivers care in the real meaning of the word and one that pro-actively looks to improve their service wherever possible. I would not hesitate to recommend Helping Hands to anyone looking for a reliable and professional care company.
29 April 2020
The nicest most dependable trustworthy caring carers ever. As an attorney, I was having issues with carers who zoomed in and out and did not have time to make friends with or talk my client into eating a hot meal. These wonderful ladies and the admin and management behind them are highly recommended by me. They are trustworthy and have, above all, a sense of humour. They also have an understanding of Dementia and patients with Short term memory recall. I cannot recommend them highly enough. Go no further than Helping Hands.
16 October 2019
Helping Hands have been supporting my Aunt for the last four months. She is not easy, having dementia, a belief she is fine, a strong personality which does not accept help or advice. I have been impressed by the lovely staff who make her feel at ease and reduce my worry as l do not live nearby. Thank you.
10 September 2019
Five years ago my wife was diagnosed with Lewy Body dementia, requiring careful and precise care. To make matters worse, a year ago she fell and broke her hip. On returning home from hospital we needed a skilled provider of appropriate care. Three months with the outfit we chose was a complete disaster. They never wore smart clothing. We never knew the precise times of their arrivals and often I was opening the door to complete strangers to 'care' for my wife. All totally unacceptable. We moved to Helping Hands where service delivery has been totally the opposite. Our misgivings about care at home disappeared overnight. They have been a joy to work with. My wife is totally comfortable and feels safe in the care of professional carers. As a family, we look forward to the ladies in their crisp, clean, white-trimmed-lilac outfits, arriving precisely on time, providing her twice-daily service and as required, longer periods of respite. The staff make their visit fun - just what we needed!
03 September 2018
Staff have been very welcoming. It is nice that there is continuity and the staff come at set times. I would not hesitate to recommend Helping Hands.
03 September 2018
Helping Hands Home Care, Durham has been taking care of our Dad, who is in his nineties, for the past six months or so, starting with a daily visit and now calling in four times a day. They have been marvellous and with their help, he’s been able to remain in his own home, which is where he’s happiest and most comfortable. From helping him with his daily routines to ensuring he’s eating well and taking his medication, the Helping Hands carers have built a rapport with our Dad, who really enjoys and values their visits. Communication with the branch manager is also excellent – any issues raised by the staff are immediately passed on to us (his daughters) so that we are able to discuss solutions and make any changes to the level of support our Dad needs. As we both live at the opposite end of the country from our Dad, we don’t know what we’d have done without Helping Hands and could not have asked for a better service from the whole team.
28 February 2018
Helping Hands Home Care (Durham) have been very professional and supportive of me in arranging a complex package of care, I have been very impressed with the support and professionalism of the staff from carers to co-ordination team. I would highly recommend their service and will be happy to use their support in the future.
06 October 2017
I think this branch and their staff are fab. I joined them at the end of August this year and have nothing but praise for them. I got made to feel at ease straight away which was a total weight off my shoulders. Not only do they work with you to get your care exactly how you want and need it the communication between the staff and myself is excellent.
Latest Reviews for Helping Hands Home Care (Durham)
23 December 2021
My son has a "buddy" service. Which helps him access the community with a view to be as independent as he possibly could be following a brain injury and a stroke. I can only speak from experience and my son's community support worker "buddy" is excellent. Helping hands has discussed my son's future hopes for independence (with my son and myself) and set in place practical goals for my son to achieve at a safe level to aid him to develop his confidence and his independence. Following a time scale that suits his unique abilities. His buddies allow him to develop these skills without relying on family members thus allowing my son to feel an active member of the community and have some self-worth.
23 December 2021
Helping Hands have been looking after my uncle at home for a few years now. It has always been a pleasure to liaise and communicate with them. They are responsive and friendly and provide a splendid, caring and considerate service to him, on many occasions their carers going ‘above and beyond’ often without being asked. I would wholeheartedly recommend them.
16 August 2021
Helping Hands stepped in after the 1st lockdown. Our elderly Dad had been living alone with no one close by. We realised he wasn't coping and was quite depressed, this is when we found Helping hands and how lucky were we! Initially, it was 30mins twice a week eventually being 4 times a day. The carers would do everything for him, washing, cooking, shopping, and cleaning. Also, assist him with his personal care. They would contact us with any concerns and we were able to speak to someone to change visiting arrangements (quite often) and we always accommodated. He was once found collapsed by one of the carers and ended up spending a week in hospital, I dread to think what could have happened to him. The doctors have been called many times prescriptions ordered and changed with no input from us, we really felt like they cared. Sadly Dad has now moved into full time care, not an easy decision but after 1 too many fall his safety and wellbeing is now our priority. Thank you.
12 August 2020
Our few main carers have done a superb job looking after my parents. They provide a high level of care, showing great kindness, patience and companionship, alongside their experience and training.
10 August 2020
Mam's carers are without exception extremely caring and compassionate people. They work as a team to ensure she is safe and happy, going above and beyond. Mam is extremely vulnerable, both physically and mentally. Caring for her can be challenging, yet nothing phases her care team, and they have so much patience. The management team are approachable and will work with us to find solutions to problems Mam faces. Helping Hands (Durham) is simply fantastic.
07 August 2020
Helping Hands Home Care (Durham) currently provide care visits for my mum. They are an excellent provider of care, one that delivers care in the real meaning of the word and one that pro-actively looks to improve their service wherever possible. I would not hesitate to recommend Helping Hands to anyone looking for a reliable and professional care company.
29 April 2020
The nicest most dependable trustworthy caring carers ever. As an attorney, I was having issues with carers who zoomed in and out and did not have time to make friends with or talk my client into eating a hot meal. These wonderful ladies and the admin and management behind them are highly recommended by me. They are trustworthy and have, above all, a sense of humour. They also have an understanding of Dementia and patients with Short term memory recall. I cannot recommend them highly enough. Go no further than Helping Hands.
16 October 2019
Helping Hands have been supporting my Aunt for the last four months. She is not easy, having dementia, a belief she is fine, a strong personality which does not accept help or advice. I have been impressed by the lovely staff who make her feel at ease and reduce my worry as l do not live nearby. Thank you.
10 September 2019
Five years ago my wife was diagnosed with Lewy Body dementia, requiring careful and precise care. To make matters worse, a year ago she fell and broke her hip. On returning home from hospital we needed a skilled provider of appropriate care. Three months with the outfit we chose was a complete disaster. They never wore smart clothing. We never knew the precise times of their arrivals and often I was opening the door to complete strangers to 'care' for my wife. All totally unacceptable. We moved to Helping Hands where service delivery has been totally the opposite. Our misgivings about care at home disappeared overnight. They have been a joy to work with. My wife is totally comfortable and feels safe in the care of professional carers. As a family, we look forward to the ladies in their crisp, clean, white-trimmed-lilac outfits, arriving precisely on time, providing her twice-daily service and as required, longer periods of respite. The staff make their visit fun - just what we needed!
03 September 2018
Staff have been very welcoming. It is nice that there is continuity and the staff come at set times. I would not hesitate to recommend Helping Hands.
03 September 2018
Helping Hands Home Care, Durham has been taking care of our Dad, who is in his nineties, for the past six months or so, starting with a daily visit and now calling in four times a day. They have been marvellous and with their help, he’s been able to remain in his own home, which is where he’s happiest and most comfortable. From helping him with his daily routines to ensuring he’s eating well and taking his medication, the Helping Hands carers have built a rapport with our Dad, who really enjoys and values their visits. Communication with the branch manager is also excellent – any issues raised by the staff are immediately passed on to us (his daughters) so that we are able to discuss solutions and make any changes to the level of support our Dad needs. As we both live at the opposite end of the country from our Dad, we don’t know what we’d have done without Helping Hands and could not have asked for a better service from the whole team.
28 February 2018
Helping Hands Home Care (Durham) have been very professional and supportive of me in arranging a complex package of care, I have been very impressed with the support and professionalism of the staff from carers to co-ordination team. I would highly recommend their service and will be happy to use their support in the future.
06 October 2017
I think this branch and their staff are fab. I joined them at the end of August this year and have nothing but praise for them. I got made to feel at ease straight away which was a total weight off my shoulders. Not only do they work with you to get your care exactly how you want and need it the communication between the staff and myself is excellent.