Submit a Review for Helping Hands Home Care (Plymouth)
75 Mutley Plain, Plymouth, PL4 6JJ
View Full Details of Helping Hands Home Care (Plymouth)Latest Reviews for Helping Hands Home Care (Plymouth)
17 February 2025
My wife has not been too well lately due to travel to medical appointments. The support from the carers has been exceptional. Not only do they do what is on the list but are always looking out what needs to be done without being asked. They are respectful to my wife and once they get to know my wife they understand her condition and recognise she can always interact, but still treat her in a person-centred approach. It has been 2 years since we transferred to Helping Hands and the standards have not dropped off. Best decision we made to have this company.
23 December 2024
Without Helping Hands and the fabulous carers, proving the personal carer that our 90 year old mum's needs would be nigh on impossible. She is now housebound and the time her fabulous variety of carers spend with her, really keeps up her moral. Nothing is too much for them and the Admin team also work hard to manage our weekly amendments to the standard rota. A great service that I've recommended to others and would highly commend to anyone looking for this type of support.
23 December 2024
Helping Hands has cared for my husband for the last 12 months. The care has been excellent and very professional. Nothing is too much trouble and it has been a pleasure getting to know them all. I would recommend Helping Hands to anyone looking for a care package.
25 July 2023
All the ladies who visit me are extremely nice. No complaints at all. I would thoroughly recommend Helping Hands to anyone in my circumstance.
25 July 2023
The care in the past few months has been good. They are kind and caring and pleasant. The office staff have been good.
20 July 2023
I simply could not cope without the carers from Helping Hands. Some are excellent and very experienced, and others are good and usually improve quite quickly once they get going! Thank you for your care and support and your cheerful companionship when you are working.
22 June 2023
Well organised, came at times asked, staff very helpful and kind, would recommend to anyone looking for home care. Very professional in their approach. Easy communication and contactable when required.
03 June 2023
Have only recently started using Helping Hands Home Care (Plymouth) for my mum but so impressed with their staff and the service received. Staff are very helpful, treat Mum with respect, are very willing with no job any trouble to them. Staff also say how good a company they are to work for - best recommendation you can have!
19 May 2023
Reliable friendly service with good flexibility. No concerns. Thanks to all the staff. Have been using this service for the last 5 months.
19 May 2023
Helping Hands Home Care (Plymouth) looked after me during my husband's recovery from an operation in March. All staff were polite and friendly and a credit to the company. Thank you so much for making a difficult time easy to deal with. Will have no hesitation in recommending. Helping Hands Home Care (Plymouth) to friends and family.
17 May 2023
All the helpers have been very good. They are willing to do any job we ask them to do. they are willing to do any job we ask them to do.
08 March 2023
Excellent service and lovely people. No need to tell them what to do. On-time, very friendly, well-presented, kind and like the dog! I really cannot say anything against this service.
14 April 2021
The carers show kindness and care towards my brother. He enjoys them coming and has built up a good relationship with them. He finds it very helpful if they phone and let him know if they are going to be late. They cook, clean and look after his general health. He really likes it when they stay the full hour and use any extra time to chat to him. We have had productive meetings with the management planning my brother's care together as a team.
14 April 2021
We had a number of teething problems to begin with, these were related to admin and left us with a negative view. These were eventually sorted. Still not receiving the same person each visit, this has caused concern with mum.
06 April 2021
I have found the Helping Hands Home Care (Plymouth) staff to be proactive and willing to contact me with matters of concern regarding my parents' behaviours. They have been willing to participate in case conferences to discuss arrangements for changes to their care plans and to advise on appropriate actions to help improve their well-being. As I live near Norwich and my parents are in Plymouth, it has been helpful to speak to the carers by telephone to discuss the current situation or to check on matters where there may be confusions. This approach was useful when there were concerns with my father's medication resulting in a safeguarding issue being raised, this was successfully resolved. The carers have been willing to spend time with my father and to talk with him which is good for his well-being.
30 March 2021
The family are really pleased with the help my eighty eight year old mother is receiving. Caring, professional carers who are making mum's life easier to stay in her own home. Would definitely recommend Helping Hands Home Care (Plymouth).
28 March 2021
I find the staff friendly and helpful. I am especially pleased with the feed back and have been called to inform me of any problems with my father. My father enjoys the company of the friendly staff and looks forward to their visits.
28 March 2021
As a new client, my father was not at all sure that he needed a carer. At ninety six he is still living independently, cooking for himself and with a weekly help for the cleaning is surviving very well. Unfortunately, I am the only local family member and I live thirty five miles away. I visit regularly and have been doing all his shopping but there have been many days when he has been by himself. Keeping in daily contact is becoming a problem as increasingly his mobile has run down, his iPad isn't working or hearing aids just aren't up to the job. Knowing that someone is visiting him to deal with his technical issues, sharing a cup of tea and having a normal everyday conversation is giving me the reassurance I need that all is well. He has started to get to know his carer and is increasingly happy to have someone in his home to deal with the odds and ends he might forget. I hope he will continue to accept this regular help as part of his life.
27 March 2021
The care provided for my husband by the carers is exceptional, all the staff are kind and caring and always provide first class care. I would recommend Helping Hands Home Care (Plymouth) to anybody as the care for my husband has been fantastic.
Latest Reviews for Helping Hands Home Care (Plymouth)
17 February 2025
My wife has not been too well lately due to travel to medical appointments. The support from the carers has been exceptional. Not only do they do what is on the list but are always looking out what needs to be done without being asked. They are respectful to my wife and once they get to know my wife they understand her condition and recognise she can always interact, but still treat her in a person-centred approach. It has been 2 years since we transferred to Helping Hands and the standards have not dropped off. Best decision we made to have this company.
23 December 2024
Without Helping Hands and the fabulous carers, proving the personal carer that our 90 year old mum's needs would be nigh on impossible. She is now housebound and the time her fabulous variety of carers spend with her, really keeps up her moral. Nothing is too much for them and the Admin team also work hard to manage our weekly amendments to the standard rota. A great service that I've recommended to others and would highly commend to anyone looking for this type of support.
23 December 2024
Helping Hands has cared for my husband for the last 12 months. The care has been excellent and very professional. Nothing is too much trouble and it has been a pleasure getting to know them all. I would recommend Helping Hands to anyone looking for a care package.
25 July 2023
All the ladies who visit me are extremely nice. No complaints at all. I would thoroughly recommend Helping Hands to anyone in my circumstance.
25 July 2023
The care in the past few months has been good. They are kind and caring and pleasant. The office staff have been good.
20 July 2023
I simply could not cope without the carers from Helping Hands. Some are excellent and very experienced, and others are good and usually improve quite quickly once they get going! Thank you for your care and support and your cheerful companionship when you are working.
22 June 2023
Well organised, came at times asked, staff very helpful and kind, would recommend to anyone looking for home care. Very professional in their approach. Easy communication and contactable when required.
03 June 2023
Have only recently started using Helping Hands Home Care (Plymouth) for my mum but so impressed with their staff and the service received. Staff are very helpful, treat Mum with respect, are very willing with no job any trouble to them. Staff also say how good a company they are to work for - best recommendation you can have!
19 May 2023
Reliable friendly service with good flexibility. No concerns. Thanks to all the staff. Have been using this service for the last 5 months.
19 May 2023
Helping Hands Home Care (Plymouth) looked after me during my husband's recovery from an operation in March. All staff were polite and friendly and a credit to the company. Thank you so much for making a difficult time easy to deal with. Will have no hesitation in recommending. Helping Hands Home Care (Plymouth) to friends and family.
17 May 2023
All the helpers have been very good. They are willing to do any job we ask them to do. they are willing to do any job we ask them to do.
08 March 2023
Excellent service and lovely people. No need to tell them what to do. On-time, very friendly, well-presented, kind and like the dog! I really cannot say anything against this service.
14 April 2021
The carers show kindness and care towards my brother. He enjoys them coming and has built up a good relationship with them. He finds it very helpful if they phone and let him know if they are going to be late. They cook, clean and look after his general health. He really likes it when they stay the full hour and use any extra time to chat to him. We have had productive meetings with the management planning my brother's care together as a team.
14 April 2021
We had a number of teething problems to begin with, these were related to admin and left us with a negative view. These were eventually sorted. Still not receiving the same person each visit, this has caused concern with mum.
06 April 2021
I have found the Helping Hands Home Care (Plymouth) staff to be proactive and willing to contact me with matters of concern regarding my parents' behaviours. They have been willing to participate in case conferences to discuss arrangements for changes to their care plans and to advise on appropriate actions to help improve their well-being. As I live near Norwich and my parents are in Plymouth, it has been helpful to speak to the carers by telephone to discuss the current situation or to check on matters where there may be confusions. This approach was useful when there were concerns with my father's medication resulting in a safeguarding issue being raised, this was successfully resolved. The carers have been willing to spend time with my father and to talk with him which is good for his well-being.
30 March 2021
The family are really pleased with the help my eighty eight year old mother is receiving. Caring, professional carers who are making mum's life easier to stay in her own home. Would definitely recommend Helping Hands Home Care (Plymouth).
28 March 2021
I find the staff friendly and helpful. I am especially pleased with the feed back and have been called to inform me of any problems with my father. My father enjoys the company of the friendly staff and looks forward to their visits.
28 March 2021
As a new client, my father was not at all sure that he needed a carer. At ninety six he is still living independently, cooking for himself and with a weekly help for the cleaning is surviving very well. Unfortunately, I am the only local family member and I live thirty five miles away. I visit regularly and have been doing all his shopping but there have been many days when he has been by himself. Keeping in daily contact is becoming a problem as increasingly his mobile has run down, his iPad isn't working or hearing aids just aren't up to the job. Knowing that someone is visiting him to deal with his technical issues, sharing a cup of tea and having a normal everyday conversation is giving me the reassurance I need that all is well. He has started to get to know his carer and is increasingly happy to have someone in his home to deal with the odds and ends he might forget. I hope he will continue to accept this regular help as part of his life.
27 March 2021
The care provided for my husband by the carers is exceptional, all the staff are kind and caring and always provide first class care. I would recommend Helping Hands Home Care (Plymouth) to anybody as the care for my husband has been fantastic.