Submit a Review for Home Instead (Shoreham, Petts Wood & Longfield)
Polhill Business Centre, London Road, Halstead, Sevenoaks, TN14 7AA
View Full Details of Home Instead (Shoreham, Petts Wood & Longfield)Latest Reviews for Home Instead (Shoreham, Petts Wood & Longfield)
26 September 2024
Excellent service over a 2 year period. Always on time or close to this. Friendly staff who went out of their way to help. Very kind to my wife and helped in ways which were possibly above and beyond our expectations.
06 June 2023
All the team that have been involved in my mum’s care, from administration to personal care have been outstanding. Everyone has been so professional and genuine with their care. I witnessed an immediate improvement in my mum's health when care commenced. The carers were soon able to have an understanding of Mum's character and adapted their delivery of care appropriately, making Mum feel loved and valued. I always felt involved with the team and kept fully updated with every situation, both personally and via the impressive care planning app. I will be forever grateful and will continue to recommend Home Instead as a care agency that is second to none. Thank you!
03 May 2023
Home Instead has provided an excellent, 100% reliable service to my mum for the past year. The carers are very good, but also the office staff who are always available, answer queries promptly and also highlight and follow up any issues (medical or otherwise) to family so that we are all always fully in the loop regarding care.
08 March 2023
We have been using Home Instead now for some eighteen months twice a week for six hours. My wife has serious mental health issues and Home Instead have help transform our lives by giving being supportive in the home and helping my wife with her health issues. We are in our late 60s. As a carer, they give me important respite so I can go to the gym or do my own things for a few hours a week. I know my wife is very safe in their very capable hands. It is this dual care aspect of being able to do the practical things in life such as cleaning our bungalow but being able to drop this role and fall back to a caring role as required most useful. Our two Caregivers are more like friends who we have got to know well which has been tremendously important. They will take my wife out for a walk or shopping and do almost anything within reason we ask of them. I cannot see I time when they will not be part of our lives going forward and I will probably need them.
29 November 2022
Friendly and caring but professional service - always ready to discuss needs or issues and make practical and pragmatic suggestions. Although our need was only for a few months, I would heartily recommend them to anyone.
06 July 2022
Such a fantastic service offered to my mum. She refused help elsewhere and home instead we're so flexible and understanding she took to them right away. They let mum keep her independence which is very important to her. They have taken the worry away from my sister and I when we are on holiday, knowing that there is always someone there to look after mum. Mum's care giver is kind, patient, understanding and flexible. We are very very happy with the service we receive.
09 March 2022
I look forward to seeing your representatives as they are all very pleasant to talk to and have a good sense of humour, much needed these days. If I need some practical help, they are all here to help sort it out. No complaints at all.
09 March 2022
All staff (both carers and office) have been friendly and understanding when dealing with day to day appointments and with problems regarding caring as they have occurred.
09 March 2022
Very friendly and efficient staff and service. Carers are willing to please and bend over backwards to supply meals, companionship, personal care if needed and help with day to day tasks. They are always there to listen and cheer me up on my down days.
18 January 2022
We engaged Home Instead in mid-November to provide a mix of rehabilitation and ongoing care for Mum after hospital discharge. Experiences with other caregivers have been very unsatisfactory and so we were nervous of any claim made during our initial enquiries. However, over the four weeks of care (and counting), I can honestly say that this provider has exceeded our best expectations and lived up to everything they have promised. Continuity of care is a genuine priority and each carer (Mum has three) has been personally introduced to Mum, with a lot of care taken over understanding the way Mum likes things. The notes written by carers after each visit are invaluable for keeping me informed and assured that Mum is well cared for. My only regret is that this wasn’t the first agency I found when looking for care. If you are reading this, I encourage you to make contact with Home Instead without delay and see for yourself what an excellent service they offer.
18 January 2022
Home Instead has given my mother superb care and companionship for the last three years, until her recent move to a specialist dementia care home. Home Instead enabled her to stay in her own home despite her health and memory difficulties and to keep some independence. Initially, it was for companionship and to support her to remember meals and medications. Then, as the dementia developed, they covered rest-breaks for live-in carers. At all times the carers have been wonderfully warm people as well as highly professional, and the office staff and supervisors have given me invaluable support too. The staff's willingness to offer some flexibility around the rest-break care when there were particular challenges was very supportive. Everyone got to know Mum really well, and their visits were the highlights of her day. I really cannot thank them all enough.
30 August 2021
The carer who attended my wife very quickly became a trusted friend. She treated my wife with dignity and respect right up to the end. One of the things that I liked about the Home Instead staff was that they did not wear uniforms but always attended in normal dress. Therefore did not appear as “nurses”. Thank you all for your considered care.
05 August 2021
Could not have the carer of my choice. Different care sent each day so had to explain what was required.
26 July 2021
We are delighted with the service, support and kindness received from Home Instead. Therefore we would highly recommend the company to those in need of such care.
26 July 2021
Carers are very willing and flexible.
29 April 2021
I have nothing but praise for the service provided.
29 April 2021
The care provided to my wife by Home Instead is both professional and sympathetic to her condition.
11 April 2021
The care companions have been so much more than carers. They've become like Dad's friends, friends who cook, clean and shop but who also sit and chat, really listen and do those little extra special things that make him feel valued. I know Dad has been pleased. For my sisters and me, it's given us peace of mind to have found an organisation who doesn't just pay lip service to caring.
18 March 2021
As a rule, all of the carers are very good, caring and polite. Always happy to help.
18 March 2021
Home Instead are excellent at what they do. The carers who have looked after my Aunt have been punctual, attentive and caring at all times. Office staff have also been very helpful and easy to contact. We could not have wished for better service.
Latest Reviews for Home Instead (Shoreham, Petts Wood & Longfield)
26 September 2024
Excellent service over a 2 year period. Always on time or close to this. Friendly staff who went out of their way to help. Very kind to my wife and helped in ways which were possibly above and beyond our expectations.
06 June 2023
All the team that have been involved in my mum’s care, from administration to personal care have been outstanding. Everyone has been so professional and genuine with their care. I witnessed an immediate improvement in my mum's health when care commenced. The carers were soon able to have an understanding of Mum's character and adapted their delivery of care appropriately, making Mum feel loved and valued. I always felt involved with the team and kept fully updated with every situation, both personally and via the impressive care planning app. I will be forever grateful and will continue to recommend Home Instead as a care agency that is second to none. Thank you!
03 May 2023
Home Instead has provided an excellent, 100% reliable service to my mum for the past year. The carers are very good, but also the office staff who are always available, answer queries promptly and also highlight and follow up any issues (medical or otherwise) to family so that we are all always fully in the loop regarding care.
08 March 2023
We have been using Home Instead now for some eighteen months twice a week for six hours. My wife has serious mental health issues and Home Instead have help transform our lives by giving being supportive in the home and helping my wife with her health issues. We are in our late 60s. As a carer, they give me important respite so I can go to the gym or do my own things for a few hours a week. I know my wife is very safe in their very capable hands. It is this dual care aspect of being able to do the practical things in life such as cleaning our bungalow but being able to drop this role and fall back to a caring role as required most useful. Our two Caregivers are more like friends who we have got to know well which has been tremendously important. They will take my wife out for a walk or shopping and do almost anything within reason we ask of them. I cannot see I time when they will not be part of our lives going forward and I will probably need them.
29 November 2022
Friendly and caring but professional service - always ready to discuss needs or issues and make practical and pragmatic suggestions. Although our need was only for a few months, I would heartily recommend them to anyone.
06 July 2022
Such a fantastic service offered to my mum. She refused help elsewhere and home instead we're so flexible and understanding she took to them right away. They let mum keep her independence which is very important to her. They have taken the worry away from my sister and I when we are on holiday, knowing that there is always someone there to look after mum. Mum's care giver is kind, patient, understanding and flexible. We are very very happy with the service we receive.
09 March 2022
I look forward to seeing your representatives as they are all very pleasant to talk to and have a good sense of humour, much needed these days. If I need some practical help, they are all here to help sort it out. No complaints at all.
09 March 2022
All staff (both carers and office) have been friendly and understanding when dealing with day to day appointments and with problems regarding caring as they have occurred.
09 March 2022
Very friendly and efficient staff and service. Carers are willing to please and bend over backwards to supply meals, companionship, personal care if needed and help with day to day tasks. They are always there to listen and cheer me up on my down days.
18 January 2022
We engaged Home Instead in mid-November to provide a mix of rehabilitation and ongoing care for Mum after hospital discharge. Experiences with other caregivers have been very unsatisfactory and so we were nervous of any claim made during our initial enquiries. However, over the four weeks of care (and counting), I can honestly say that this provider has exceeded our best expectations and lived up to everything they have promised. Continuity of care is a genuine priority and each carer (Mum has three) has been personally introduced to Mum, with a lot of care taken over understanding the way Mum likes things. The notes written by carers after each visit are invaluable for keeping me informed and assured that Mum is well cared for. My only regret is that this wasn’t the first agency I found when looking for care. If you are reading this, I encourage you to make contact with Home Instead without delay and see for yourself what an excellent service they offer.
18 January 2022
Home Instead has given my mother superb care and companionship for the last three years, until her recent move to a specialist dementia care home. Home Instead enabled her to stay in her own home despite her health and memory difficulties and to keep some independence. Initially, it was for companionship and to support her to remember meals and medications. Then, as the dementia developed, they covered rest-breaks for live-in carers. At all times the carers have been wonderfully warm people as well as highly professional, and the office staff and supervisors have given me invaluable support too. The staff's willingness to offer some flexibility around the rest-break care when there were particular challenges was very supportive. Everyone got to know Mum really well, and their visits were the highlights of her day. I really cannot thank them all enough.
30 August 2021
The carer who attended my wife very quickly became a trusted friend. She treated my wife with dignity and respect right up to the end. One of the things that I liked about the Home Instead staff was that they did not wear uniforms but always attended in normal dress. Therefore did not appear as “nurses”. Thank you all for your considered care.
05 August 2021
Could not have the carer of my choice. Different care sent each day so had to explain what was required.
26 July 2021
We are delighted with the service, support and kindness received from Home Instead. Therefore we would highly recommend the company to those in need of such care.
26 July 2021
Carers are very willing and flexible.
29 April 2021
I have nothing but praise for the service provided.
29 April 2021
The care provided to my wife by Home Instead is both professional and sympathetic to her condition.
11 April 2021
The care companions have been so much more than carers. They've become like Dad's friends, friends who cook, clean and shop but who also sit and chat, really listen and do those little extra special things that make him feel valued. I know Dad has been pleased. For my sisters and me, it's given us peace of mind to have found an organisation who doesn't just pay lip service to caring.
18 March 2021
As a rule, all of the carers are very good, caring and polite. Always happy to help.
18 March 2021
Home Instead are excellent at what they do. The carers who have looked after my Aunt have been punctual, attentive and caring at all times. Office staff have also been very helpful and easy to contact. We could not have wished for better service.