Submit a Review for 1 Oak Home Care
Unit 1 Woodview, Bull Lane, Acton, Sudbury, CO10 0FD
View Full Details of 1 Oak Home CareLatest Reviews for 1 Oak Home Care
08 November 2024
All 1 Oak Home Care carers are carefully selected as having a caring nature, they look after me as an individual person with kindness and compassion. If I am feeling fatigued, they manage to help me get showered and dried quickly. Then they encourage me to do my Age UK exercises. They go out to their way to take me to my physiotherapist every 4-6 weeks. They are all good timekeepers, if there's a delay because of traffic difficulties someone always rings me to explain the situation. My family are extremely happy with the care I receive. The CEO has recently prepared a Client Handbook which I found interesting giving the background and philosophy of the company, also what your expectations of 1 Oak Home Care, and 1 Oak expectations of you. When I had an unexpected situation a senior care manager was quickly able to help me. I tell all people of my generation, how wonderful 1 Oak Company is, and I highly recommend them.
28 October 2024
Reliable and helpful staff. I am lucky enough to have a regular carer who lives in my village which makes sense, and she is used to my needs. When she is on holiday, I have different carers. The managing staff are helpful in caring for my needs when I have doctor, dentist and optician appointments and send carers to take me. When I have been ill, they have contacted my GP to get help.
28 October 2024
I am so pleased that 1 Oak was recommended to me. You could never meet such a friendly and supportive load of carers anywhere else I am sure. How they remember so much is a miracle, where things are and my own particular needs. Only one thing that they seem to lack any knowledge of is how to wash anyone's hair!!!!! As this must be part of the help and caring they give, I would have thought this was an essential part of caring. They all give lots of extra tips too, and never seem to rush anything. I would certainly recommend 1 Oak carers.
03 April 2024
1 Oak have been incredibly supportive through a very difficult time with my elderly parents. They always go the extra mile to both provide first-class care and keep me informed of any issues. Highly recommended.
28 March 2024
Thank you for the assistance and help in the weeks we have been with 1oak Home Care, and for the support from management and carers. The carers are very cheerful and pleasant to us all. We are very pleased with the attention and care they are delivering to our son. Thank you once again for the support.
28 March 2024
We are happy with the regular care support and the response to emergency additional needs or out-of-hours requests. The care provided has become familiar and additional needs have been managed sensitively.
28 March 2024
We have found the carers provided by 1 Oak sympathetic, efficient and friendly. My mum was a bit resistant at first as she still thinks she can do everything but she does need reminding to take her medication which the carers do in a very gentle way. They also make her bed and tidy her room and bathroom which is a great help to me. At last I feel calm about Mum's care when I need to be away.
17 October 2023
Many thanks for the assistance and help you have given to us over the last weeks. We were relieved to have this support from your management and professional carers at a time it was most needed after my husband was discharged from hospital. We welcomed the carers' reliable and timely visits and the attentive, pleasant and very cheerful manner they all brought to their duty of care. Their help and support meant my husband recovered sufficiently to enable him to undertake his own personal care within a few weeks. Thank you again, we appreciate the constant support you all give to enable clients to live confidently in their own home.
28 September 2023
My mum has been a client for about a month now and is so happy with the lady who comes each week, so much so, she has now increased her visit from once weekly to twice a week. As her daughter, I live away and the peace of mind these visits have given me, by seeing the difference in my mum, is priceless.
15 June 2023
We have been very happy with 1 Oak Home Care and so impressed with how lovely, kind and interesting all the carers are. My dad has absolutely enjoyed all of the people he has met. We have also managed, at the drop of a hat, to get extra help when we've needed it which is fantastic. I always get straight through to the office and speak to such helpful and happy staff. Very organised and friendly, it has made this transition to get help such a great experience. Thank you to all the team, we are so happy that we have found you. Highly recommended.
06 June 2023
1 Oak Home Care could not have been better. All their staff have, unfailingly, been kind, considerate, professional and very caring in the care they have given Dad over the past few weeks and the family appreciate it greatly. In addition, and very importantly, 1 Oak has been easy to contact and very responsive to Dad’s changing needs for which I’m very grateful. I would not hesitate to recommend 1 Oak to anyone needing in-home care.
16 May 2023
1 Oak Home Care has been just what my dad and our family needed at a time of deep upset and uncertainty. They came to us with the utmost professionalism and went above and beyond to understand my dad’s needs, wants and wishes. They put us both at ease and made building strong relationships a focus. They are kind, considerate and thoughtful. They are highly trained compared to other care agencies and do their utmost to meet my dad’s wishes. Dad feels happy and comfortable with the 1 Oak staff. As Dad’s family, I have been informed of everything I need to know along the way and they have been very thorough in managing his medications. We happily recommend 1 Oak to anyone in need of care.
19 April 2023
1 Oak Home Care is simply one of the best care companies that I have ever seen. The constant top-quality that they provide, not only to my partner but to myself as well, is amazing. The compassion that each caregiver shows is incredible and has made having them at our house a genuine pleasure, something that I thought nigh impossible due to my special needs but they work so well with myself and my partner that it has become a wonderful interaction that we look forward to each day. I can say with all certainty that our lives have been so very much improved since the day that they began coming to help care for my partner and we don't know where we would be if it weren't for the wonderful people going above and beyond each working day to make everything so much easier.
21 March 2023
I’m very happy with the service provided by 1 Oak Home Care. On the whole, the carers have been kind, caring, willing and generally simpatico! Naturally, I have my favourites but, having said that, I don’t think there has been a single one that I didn’t think was professional, well-trained and nice. In some cases, they seem quite dedicated to their jobs.
21 March 2023
1 Oak Home Care are always punctual, reliable and give first-class care, they especially care and understand the needs of the person they are caring for. We are very pleased with all aspects of the care they are providing.
14 October 2022
1 Oak Home Care has become part of our family. The whole team, without exception, go above and beyond to make my parents' everyday lives as good as it can be. They go above and beyond to keep my parents safe and happy while supporting their independence. My parents are treated with dignity and respect. My family are so grateful to 1 Oak Home Care, for caring so well for my parents.
29 April 2022
I was very concerned about having a carer, but one of the staff, in particular, put me at ease. We have established a routine that works well. Regular visits, both day and time are important and these have been established and are working well. Thank you.
17 December 2021
High-quality staff and care. Very pleased with the quality of care. A professional operation in every way.
15 July 2021
1 Oak Home Care Bury St Edmunds have been providing care to my mum for around the last month. From the first contact from the office to now, we have found them to be very efficient, polite and the quality of care my mum has received has been outstanding. The carers are punctual, kind and supportive and have made a huge difference to our family. Would highly recommend them to anybody looking for a care provider.
27 May 2021
From the initial contact with the manager of 1 Oak, I have been extremely happy with the care and attention to detail provided by each of the carers who visit my parents every day. Nothing is too much trouble, the carers are always punctual and polite and they ensure that the individual needs are met in a very caring and considerate manner. From previous experience with other care agencies in the past, I would not hesitate to recommend them to others.
Latest Reviews for 1 Oak Home Care
08 November 2024
All 1 Oak Home Care carers are carefully selected as having a caring nature, they look after me as an individual person with kindness and compassion. If I am feeling fatigued, they manage to help me get showered and dried quickly. Then they encourage me to do my Age UK exercises. They go out to their way to take me to my physiotherapist every 4-6 weeks. They are all good timekeepers, if there's a delay because of traffic difficulties someone always rings me to explain the situation. My family are extremely happy with the care I receive. The CEO has recently prepared a Client Handbook which I found interesting giving the background and philosophy of the company, also what your expectations of 1 Oak Home Care, and 1 Oak expectations of you. When I had an unexpected situation a senior care manager was quickly able to help me. I tell all people of my generation, how wonderful 1 Oak Company is, and I highly recommend them.
28 October 2024
Reliable and helpful staff. I am lucky enough to have a regular carer who lives in my village which makes sense, and she is used to my needs. When she is on holiday, I have different carers. The managing staff are helpful in caring for my needs when I have doctor, dentist and optician appointments and send carers to take me. When I have been ill, they have contacted my GP to get help.
28 October 2024
I am so pleased that 1 Oak was recommended to me. You could never meet such a friendly and supportive load of carers anywhere else I am sure. How they remember so much is a miracle, where things are and my own particular needs. Only one thing that they seem to lack any knowledge of is how to wash anyone's hair!!!!! As this must be part of the help and caring they give, I would have thought this was an essential part of caring. They all give lots of extra tips too, and never seem to rush anything. I would certainly recommend 1 Oak carers.
03 April 2024
1 Oak have been incredibly supportive through a very difficult time with my elderly parents. They always go the extra mile to both provide first-class care and keep me informed of any issues. Highly recommended.
28 March 2024
Thank you for the assistance and help in the weeks we have been with 1oak Home Care, and for the support from management and carers. The carers are very cheerful and pleasant to us all. We are very pleased with the attention and care they are delivering to our son. Thank you once again for the support.
28 March 2024
We are happy with the regular care support and the response to emergency additional needs or out-of-hours requests. The care provided has become familiar and additional needs have been managed sensitively.
28 March 2024
We have found the carers provided by 1 Oak sympathetic, efficient and friendly. My mum was a bit resistant at first as she still thinks she can do everything but she does need reminding to take her medication which the carers do in a very gentle way. They also make her bed and tidy her room and bathroom which is a great help to me. At last I feel calm about Mum's care when I need to be away.
17 October 2023
Many thanks for the assistance and help you have given to us over the last weeks. We were relieved to have this support from your management and professional carers at a time it was most needed after my husband was discharged from hospital. We welcomed the carers' reliable and timely visits and the attentive, pleasant and very cheerful manner they all brought to their duty of care. Their help and support meant my husband recovered sufficiently to enable him to undertake his own personal care within a few weeks. Thank you again, we appreciate the constant support you all give to enable clients to live confidently in their own home.
28 September 2023
My mum has been a client for about a month now and is so happy with the lady who comes each week, so much so, she has now increased her visit from once weekly to twice a week. As her daughter, I live away and the peace of mind these visits have given me, by seeing the difference in my mum, is priceless.
15 June 2023
We have been very happy with 1 Oak Home Care and so impressed with how lovely, kind and interesting all the carers are. My dad has absolutely enjoyed all of the people he has met. We have also managed, at the drop of a hat, to get extra help when we've needed it which is fantastic. I always get straight through to the office and speak to such helpful and happy staff. Very organised and friendly, it has made this transition to get help such a great experience. Thank you to all the team, we are so happy that we have found you. Highly recommended.
06 June 2023
1 Oak Home Care could not have been better. All their staff have, unfailingly, been kind, considerate, professional and very caring in the care they have given Dad over the past few weeks and the family appreciate it greatly. In addition, and very importantly, 1 Oak has been easy to contact and very responsive to Dad’s changing needs for which I’m very grateful. I would not hesitate to recommend 1 Oak to anyone needing in-home care.
16 May 2023
1 Oak Home Care has been just what my dad and our family needed at a time of deep upset and uncertainty. They came to us with the utmost professionalism and went above and beyond to understand my dad’s needs, wants and wishes. They put us both at ease and made building strong relationships a focus. They are kind, considerate and thoughtful. They are highly trained compared to other care agencies and do their utmost to meet my dad’s wishes. Dad feels happy and comfortable with the 1 Oak staff. As Dad’s family, I have been informed of everything I need to know along the way and they have been very thorough in managing his medications. We happily recommend 1 Oak to anyone in need of care.
19 April 2023
1 Oak Home Care is simply one of the best care companies that I have ever seen. The constant top-quality that they provide, not only to my partner but to myself as well, is amazing. The compassion that each caregiver shows is incredible and has made having them at our house a genuine pleasure, something that I thought nigh impossible due to my special needs but they work so well with myself and my partner that it has become a wonderful interaction that we look forward to each day. I can say with all certainty that our lives have been so very much improved since the day that they began coming to help care for my partner and we don't know where we would be if it weren't for the wonderful people going above and beyond each working day to make everything so much easier.
21 March 2023
I’m very happy with the service provided by 1 Oak Home Care. On the whole, the carers have been kind, caring, willing and generally simpatico! Naturally, I have my favourites but, having said that, I don’t think there has been a single one that I didn’t think was professional, well-trained and nice. In some cases, they seem quite dedicated to their jobs.
21 March 2023
1 Oak Home Care are always punctual, reliable and give first-class care, they especially care and understand the needs of the person they are caring for. We are very pleased with all aspects of the care they are providing.
14 October 2022
1 Oak Home Care has become part of our family. The whole team, without exception, go above and beyond to make my parents' everyday lives as good as it can be. They go above and beyond to keep my parents safe and happy while supporting their independence. My parents are treated with dignity and respect. My family are so grateful to 1 Oak Home Care, for caring so well for my parents.
29 April 2022
I was very concerned about having a carer, but one of the staff, in particular, put me at ease. We have established a routine that works well. Regular visits, both day and time are important and these have been established and are working well. Thank you.
17 December 2021
High-quality staff and care. Very pleased with the quality of care. A professional operation in every way.
15 July 2021
1 Oak Home Care Bury St Edmunds have been providing care to my mum for around the last month. From the first contact from the office to now, we have found them to be very efficient, polite and the quality of care my mum has received has been outstanding. The carers are punctual, kind and supportive and have made a huge difference to our family. Would highly recommend them to anybody looking for a care provider.
27 May 2021
From the initial contact with the manager of 1 Oak, I have been extremely happy with the care and attention to detail provided by each of the carers who visit my parents every day. Nothing is too much trouble, the carers are always punctual and polite and they ensure that the individual needs are met in a very caring and considerate manner. From previous experience with other care agencies in the past, I would not hesitate to recommend them to others.