Submit a Review for Hales Home Care (Wickford)
Suite 6, Sopwith House, Wickford, SS11 8YU
View Full Details of Hales Home Care (Wickford)Latest Reviews for Hales Home Care (Wickford)
17 June 2024
Excellent service as always over the years. Really care about their clients and go over and above every time. They are friendly and polite and the communication is fantastic. Couldn't recommend them enough.
11 June 2024
Very friendly and helpful staff, always put their clients first especially one carer who has helped and supported me in the well-being of my aunt who was hospitalised 3 weeks ago, giving me advice and help and putting my mind at rest would highly recommend.
07 June 2024
I've only been with Hales Care for 2 months, the experience has been an enjoyable experience compared to other care companies. My carers are understanding of my needs and support in any way they can, they are on time as I'm diabetic which is great. They treat you with respect and you can see they have had the proper training and always clear up after themselves and because of my low immune system, they always make sure they have the correct PPE on. All in all, it's a pleasure being part of Hales Care.
31 May 2024
I have always found that every member of the Hales Home Care team is kind, considerate and attentive. They have never let us down, never missed a visit and my mum feels safe, well looked after and looks forward to each visit. To my mind, it's vital that a carer chats to their client and stimulates them mentally and the whole team are very good at this. Hales also takes care of her prescriptions, monitoring them on a daily basis, chasing the GP and pharmacy when needed and even picking items up from the latter. Their communication with me is also exceptional, again across the entire team. We have used other care companies and Hales is in a completely different league, I honestly cannot recommend them enough.
31 May 2024
We had good support from staff during a difficult month for us. Nothing was too much trouble for staff towards us at this time. Communication and care were there for the client and myself and we were listened to.
18 September 2023
The care package provided by Hales Home Care is what my aunt deserves at her age of 93. We have had some poor care in the past. But at last, we have the support, care and compassion from a well-managed team of carers. I like to say that two carers are lovely and amazing. My aunt so enjoys their company. I sleep easier these days.
05 May 2023
Truly exceptional, professional and caring team. Living overseas and away from my mother for long periods, I have been comforted and assured by the service provided to my elderly and demented Mum. The team are truly empathetic and takes the initiative to attend to needs that they perceive to be necessary to keep Mum in her own home. From the office team to the girls out and about I cannot find any fault at all and would highly recommend them to any potential user. Nothing is too much trouble, they are available 24/7 and have never once let us down with a missed service. Totally reliable and understanding. I really can't say enough about how lovely the whole team are.
23 August 2022
Having used this service for 18 months plus - very satisfied overall. The staff allocated to me are very caring and kind.
31 March 2022
The care I receive is great. I am well cared for. They are now like family and do everything I ask.
29 March 2022
I cannot fault the team. I'm more than impressed by their demeanour and work ethic. We feel ever so comfortable and at ease during their visits. We'll be ever so sad to say goodbye at the end of their care, but we feel we've made lifelong friends. Absolutely a 5-star service.
22 March 2022
I am so impressed with the team. They make my mum feel loved and comfortable. They genuinely worry about the people in their care and go above and beyond to help wherever they can. They are always polite and helpful when I call and update me whenever necessary. They have also helped my mum's boyfriend when they didn't have to. I can't recommend them highly enough and feel so lucky to have been allocated to them as my mum's carers
28 July 2021
The carers at Hales Home Care are absolutely priceless. I cannot thank them enough. They are so kind and friendly to my dad. There isn’t anything that’s too much for them to do. My dad feels comfortable with them which makes everything easier. I apologise that I don’t remember all names but special thanks to the staff. It means so much to us that our dad is taken care of. He can be quite obstinate at times and you all treat him respectfully and have a laugh with him too. We cannot thank you all enough.
07 July 2021
Just wanted to thank you for sending your carer to care for my wife today 23/6/3021. The carer made my wife and me both at ease with her friendly manner and professional attitude. As it was the first time we have had to use a carer, I was very pleased with the whole experience knowing I could relax for the day with my wife being so well looked after. Please pass on my personal thanks to her.
Latest Reviews for Hales Home Care (Wickford)
17 June 2024
Excellent service as always over the years. Really care about their clients and go over and above every time. They are friendly and polite and the communication is fantastic. Couldn't recommend them enough.
11 June 2024
Very friendly and helpful staff, always put their clients first especially one carer who has helped and supported me in the well-being of my aunt who was hospitalised 3 weeks ago, giving me advice and help and putting my mind at rest would highly recommend.
07 June 2024
I've only been with Hales Care for 2 months, the experience has been an enjoyable experience compared to other care companies. My carers are understanding of my needs and support in any way they can, they are on time as I'm diabetic which is great. They treat you with respect and you can see they have had the proper training and always clear up after themselves and because of my low immune system, they always make sure they have the correct PPE on. All in all, it's a pleasure being part of Hales Care.
31 May 2024
I have always found that every member of the Hales Home Care team is kind, considerate and attentive. They have never let us down, never missed a visit and my mum feels safe, well looked after and looks forward to each visit. To my mind, it's vital that a carer chats to their client and stimulates them mentally and the whole team are very good at this. Hales also takes care of her prescriptions, monitoring them on a daily basis, chasing the GP and pharmacy when needed and even picking items up from the latter. Their communication with me is also exceptional, again across the entire team. We have used other care companies and Hales is in a completely different league, I honestly cannot recommend them enough.
31 May 2024
We had good support from staff during a difficult month for us. Nothing was too much trouble for staff towards us at this time. Communication and care were there for the client and myself and we were listened to.
18 September 2023
The care package provided by Hales Home Care is what my aunt deserves at her age of 93. We have had some poor care in the past. But at last, we have the support, care and compassion from a well-managed team of carers. I like to say that two carers are lovely and amazing. My aunt so enjoys their company. I sleep easier these days.
05 May 2023
Truly exceptional, professional and caring team. Living overseas and away from my mother for long periods, I have been comforted and assured by the service provided to my elderly and demented Mum. The team are truly empathetic and takes the initiative to attend to needs that they perceive to be necessary to keep Mum in her own home. From the office team to the girls out and about I cannot find any fault at all and would highly recommend them to any potential user. Nothing is too much trouble, they are available 24/7 and have never once let us down with a missed service. Totally reliable and understanding. I really can't say enough about how lovely the whole team are.
23 August 2022
Having used this service for 18 months plus - very satisfied overall. The staff allocated to me are very caring and kind.
31 March 2022
The care I receive is great. I am well cared for. They are now like family and do everything I ask.
29 March 2022
I cannot fault the team. I'm more than impressed by their demeanour and work ethic. We feel ever so comfortable and at ease during their visits. We'll be ever so sad to say goodbye at the end of their care, but we feel we've made lifelong friends. Absolutely a 5-star service.
22 March 2022
I am so impressed with the team. They make my mum feel loved and comfortable. They genuinely worry about the people in their care and go above and beyond to help wherever they can. They are always polite and helpful when I call and update me whenever necessary. They have also helped my mum's boyfriend when they didn't have to. I can't recommend them highly enough and feel so lucky to have been allocated to them as my mum's carers
28 July 2021
The carers at Hales Home Care are absolutely priceless. I cannot thank them enough. They are so kind and friendly to my dad. There isn’t anything that’s too much for them to do. My dad feels comfortable with them which makes everything easier. I apologise that I don’t remember all names but special thanks to the staff. It means so much to us that our dad is taken care of. He can be quite obstinate at times and you all treat him respectfully and have a laugh with him too. We cannot thank you all enough.
07 July 2021
Just wanted to thank you for sending your carer to care for my wife today 23/6/3021. The carer made my wife and me both at ease with her friendly manner and professional attitude. As it was the first time we have had to use a carer, I was very pleased with the whole experience knowing I could relax for the day with my wife being so well looked after. Please pass on my personal thanks to her.