Submit a Review for Heritage Healthcare (Wakefield & Kirklees)
Unit 2A, Fryers Way, Silkwood Park, Ossett, WF5 9TJ
View Full Details of Heritage Healthcare (Wakefield & Kirklees)Latest Reviews for Heritage Healthcare (Wakefield & Kirklees)
29 August 2024
Carers are all professional. They arrive on time and always wear their protective gloves and aprons. We get a list of dates, times and carers' names every week. They have built up a rapport with both parents. Everything has settled after three months of care and has become a good routine. The office keeps in touch by telephone and/or email. We feel very well supported by Heritage.
26 July 2024
Heritage was recommended to me when I had to arrange home care for my Mum. The carers have been lovely and are friendly and respectful to Mum and she is extremely happy with the care provided. I would not hesitate in recommending this company.
24 July 2024
I am entirely satisfied and I find them so very caring and friendly.
04 June 2024
All the carers who have attended my mum have been professional, friendly and helpful. Mum can be difficult about taking a shower but all staff that attend are patient and caring and most times, coax her into the shower.
27 May 2024
Great carers, keep me updated about any changes that are made, are helpful in keeping in touch with Social Services and best of all my mum loves a good chat with every one of her carers. They ensure all her needs are met from getting up in the morning, showering, giving medication, and making meals. I would recommend Heritage Healthcare to anyone going through a similar situation with an elderly relative.
08 April 2024
From the first day service starts Mum has received first class service from all carers. Previously reluctant to have carers but she is very happy now and looks forward to them calling.
26 May 2023
Excellent care service, which I would highly recommend. Professional, caring staff who treat Mum with dignity and respect and assist her with her everyday needs. I would have given five stars across the board, but, unfortunately, I did experience some financial administrative errors, which was very frustrating at the time, but the company did take steps to rectify these problems. Overall a 5-star service; thank you, Heritage.
18 May 2023
Excellent care provider, very good at communicating. Mum is very happy with the staff and looks forward to seeing them every day. Any problems are quickly communicated to us and we are happy that we can rely on the excellent care.
27 September 2022
Social Services recommended Heritage Healthcare and gave me the phone number. I spoke to the office staff who was extremely helpful. That was Friday and Monday morning a worker came and took our details. The rest day we started with a carer in the in the morning to help her personal care. all the carers are smartly dressed, very respectful and helpful. We have come to rely greatly on their help. if I have needed to phone the office, the staff have been very helpful. I really couldn't say anymore other than a very big thank you all for your help and care!
05 July 2022
I would recommend this care provider because they are extremely reliable and make me feel very supported. The quality of care provided is very good and carers in senior positions are doing their best to train and support the juniors who join with less experience. They treat the client with respect and affection, making him feel valued.
03 May 2022
Fantastic people who care, they have helped me so much my neighbour and friends can see the difference they have made to the quality of life of my, very friendly caring carers. They help me with all my needs and very concerned that my needs are met 100%, I highly recommend this company as a friendly very efficient group of carers.
25 June 2021
Lovely carers who treat my mum with dignity humour and respect.
21 April 2021
Dad (now 97) was admitted to hospital after a fall. He was checked over and found to be ok. The NHS working with Heritage Healthcare, my father, my brother and myself arranged a health care package to support Dad when he came home. Carers would attend Dad's home to get him up and provide breakfast, a second carer to attend and cook and serve his lunch, a third carer would give him his tea, and then final carer of the day would help him to bed. This has worked very well and Dad has enjoyed the regular support and attention. The carers have been excellent, very friendly and accommodating, providing a very good service.
21 April 2021
Following my father's discharge from the hospital, we have been very impressed with the standard of care being provided by Heritage Healthcare. There is a small core of staff, which means that he is able to establish a rapport when they visit regularly. He is being provided with regular meals, which has improved his well-being. All the staff are very caring. A request for a small adjustment to the timing of visits was accommodated very quickly. Overall, we cannot fault the service being delivered.
21 April 2021
The staff from Heritage Healthcare provide support, conversation and companionship, making my mother feel independent, safe and more confident.
23 March 2021
A care company that cares! I have only been with Heritage Healthcare for a very short period of time, but since joining the company I have always been treated respectfully; and although I’m aware that as a company they are always happy to help, as yet I’ve never had to make a single phone call to ask for any kind of assistance. I believe that alone speaks volumes! My carers are absolutely amazing people, as carers go I can only describe them as ‘the cream of the crop’, always kind, thoughtful and happy to help. My home though a busy 24hr workplace is full of the laughter I love, the happiness I can’t live without and the care that keeps me safe from harm. If I was asked to sum up my experiences at Heritage Healthcare, my answer would be this: I would recommend their services to anyone and everyone.
09 February 2021
The care given to my mother was first class. Great friendly service, the caring team were always prepared to go that extra mile to make sure mum was as comfortable as possible.
09 February 2021
Heritage home care have provided excellent care for my grandma ensuring she was safe and well cared for in her own home. She was always happy to see the carers and treated with respect and dignity. As a whole family, we are forever grateful for the support we have received these past years. Many of the carers have become like extended family. We cannot recommend or thank Heritage care enough. Thank you.
08 June 2020
Overall we were extremely pleased with the service we received after a few initial hic-ups. Once the carers were fully aware of my mother-in-law's needs. On the odd occasion, we had to complain; it was sorted out immediately. Excellent service and compassionate.
08 June 2020
Absolutely fantastic care team. Each one of them went above and beyond to look after my nan. Such a caring, loving team of carers. My nan was in safe hands which made it more comfortable for the rest of the family. I would highly recommend this care team 100%.
Latest Reviews for Heritage Healthcare (Wakefield & Kirklees)
29 August 2024
Carers are all professional. They arrive on time and always wear their protective gloves and aprons. We get a list of dates, times and carers' names every week. They have built up a rapport with both parents. Everything has settled after three months of care and has become a good routine. The office keeps in touch by telephone and/or email. We feel very well supported by Heritage.
26 July 2024
Heritage was recommended to me when I had to arrange home care for my Mum. The carers have been lovely and are friendly and respectful to Mum and she is extremely happy with the care provided. I would not hesitate in recommending this company.
24 July 2024
I am entirely satisfied and I find them so very caring and friendly.
04 June 2024
All the carers who have attended my mum have been professional, friendly and helpful. Mum can be difficult about taking a shower but all staff that attend are patient and caring and most times, coax her into the shower.
27 May 2024
Great carers, keep me updated about any changes that are made, are helpful in keeping in touch with Social Services and best of all my mum loves a good chat with every one of her carers. They ensure all her needs are met from getting up in the morning, showering, giving medication, and making meals. I would recommend Heritage Healthcare to anyone going through a similar situation with an elderly relative.
08 April 2024
From the first day service starts Mum has received first class service from all carers. Previously reluctant to have carers but she is very happy now and looks forward to them calling.
26 May 2023
Excellent care service, which I would highly recommend. Professional, caring staff who treat Mum with dignity and respect and assist her with her everyday needs. I would have given five stars across the board, but, unfortunately, I did experience some financial administrative errors, which was very frustrating at the time, but the company did take steps to rectify these problems. Overall a 5-star service; thank you, Heritage.
18 May 2023
Excellent care provider, very good at communicating. Mum is very happy with the staff and looks forward to seeing them every day. Any problems are quickly communicated to us and we are happy that we can rely on the excellent care.
27 September 2022
Social Services recommended Heritage Healthcare and gave me the phone number. I spoke to the office staff who was extremely helpful. That was Friday and Monday morning a worker came and took our details. The rest day we started with a carer in the in the morning to help her personal care. all the carers are smartly dressed, very respectful and helpful. We have come to rely greatly on their help. if I have needed to phone the office, the staff have been very helpful. I really couldn't say anymore other than a very big thank you all for your help and care!
05 July 2022
I would recommend this care provider because they are extremely reliable and make me feel very supported. The quality of care provided is very good and carers in senior positions are doing their best to train and support the juniors who join with less experience. They treat the client with respect and affection, making him feel valued.
03 May 2022
Fantastic people who care, they have helped me so much my neighbour and friends can see the difference they have made to the quality of life of my, very friendly caring carers. They help me with all my needs and very concerned that my needs are met 100%, I highly recommend this company as a friendly very efficient group of carers.
25 June 2021
Lovely carers who treat my mum with dignity humour and respect.
21 April 2021
Dad (now 97) was admitted to hospital after a fall. He was checked over and found to be ok. The NHS working with Heritage Healthcare, my father, my brother and myself arranged a health care package to support Dad when he came home. Carers would attend Dad's home to get him up and provide breakfast, a second carer to attend and cook and serve his lunch, a third carer would give him his tea, and then final carer of the day would help him to bed. This has worked very well and Dad has enjoyed the regular support and attention. The carers have been excellent, very friendly and accommodating, providing a very good service.
21 April 2021
Following my father's discharge from the hospital, we have been very impressed with the standard of care being provided by Heritage Healthcare. There is a small core of staff, which means that he is able to establish a rapport when they visit regularly. He is being provided with regular meals, which has improved his well-being. All the staff are very caring. A request for a small adjustment to the timing of visits was accommodated very quickly. Overall, we cannot fault the service being delivered.
21 April 2021
The staff from Heritage Healthcare provide support, conversation and companionship, making my mother feel independent, safe and more confident.
23 March 2021
A care company that cares! I have only been with Heritage Healthcare for a very short period of time, but since joining the company I have always been treated respectfully; and although I’m aware that as a company they are always happy to help, as yet I’ve never had to make a single phone call to ask for any kind of assistance. I believe that alone speaks volumes! My carers are absolutely amazing people, as carers go I can only describe them as ‘the cream of the crop’, always kind, thoughtful and happy to help. My home though a busy 24hr workplace is full of the laughter I love, the happiness I can’t live without and the care that keeps me safe from harm. If I was asked to sum up my experiences at Heritage Healthcare, my answer would be this: I would recommend their services to anyone and everyone.
09 February 2021
The care given to my mother was first class. Great friendly service, the caring team were always prepared to go that extra mile to make sure mum was as comfortable as possible.
09 February 2021
Heritage home care have provided excellent care for my grandma ensuring she was safe and well cared for in her own home. She was always happy to see the carers and treated with respect and dignity. As a whole family, we are forever grateful for the support we have received these past years. Many of the carers have become like extended family. We cannot recommend or thank Heritage care enough. Thank you.
08 June 2020
Overall we were extremely pleased with the service we received after a few initial hic-ups. Once the carers were fully aware of my mother-in-law's needs. On the odd occasion, we had to complain; it was sorted out immediately. Excellent service and compassionate.
08 June 2020
Absolutely fantastic care team. Each one of them went above and beyond to look after my nan. Such a caring, loving team of carers. My nan was in safe hands which made it more comfortable for the rest of the family. I would highly recommend this care team 100%.