Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

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Latest Reviews for Golden Keys Care Agency Ltd

stars
stars 13 December 2023
My husband has been having this company for 6 weeks now and up until now carers have been very polite caring and respectful to my husband's needs. He has Parkinson’s so can be a bit temperamental but the carer that comes is very patient with him and talks respectfully to him.
Review from P W (Wife of Client/Service User)
stars
stars 28 April 2023
Very disappointed by the level of care provided by some carers who attend to my father. They lie about the times they arrive and leave. Staff are inexperienced and lack training. Personal care is sometimes non-existent. Other times are minimal. No drink is given quite often. My father has been left in a sodden pad this morning from the night before. No attempt to change it or wash him or put clean clothes on. The care plan is not adhered to, or even viewed. Staff turnover is high. The care coordinator when contacted, which has been numerous times, makes excuses for his staff and colludes with them. Therefore nothing is done to improve the level of care. There appears to be no formal complaints procedure.
Review from Y G (Daughter of Client/Service User)