Submit a Review for Right at Home (High Wycombe & District)
Red Lion House, 600 London Road, High Wycombe, HP11 1EX
View Full Details of Right at Home (High Wycombe & District)Latest Reviews for Right at Home (High Wycombe & District)
10 January 2025
Mum has been receiving care visits over the last 18 months and overall the service provided has been very good. Initially it was just once a day but our need to increase to twice a day as well as varying the times was readily accommodated. Her Rota included regular carers which was reassuring that it wasn't frequent new faces for mum to get familiar with. They were all very understanding of mum's needs and as well as dealing with the necessary household tasks they provided a degree of companionship/friendship as well. Communication with carers and the office has been good and any concerns/changes were immediately notified. Regular monitoring and updating of her care plan also took place.
04 September 2024
Very happy with the service. All carers and office staff communicate with family over any concerns. Professional, friendly staff who always arrive at given times and we are always informed if carers are running late. Overall a very satisfied customer with the service Right At Home delivers. Would recommend it to family and friends.
22 August 2024
I have been using RAH for about 2 years. I couldn't in the early days have managed without them, three times a day. Now reduced to two a day. Pity they are so horrendously expensive. A shame I see so many different faces.
13 August 2024
The care provided for my mother by Right at Home over the years has been exemplary at all times. The management stepped up immediately if we had additional or varying needs and was always flexible and always prompt with guidance and advice, and putting what was needed in place. Most importantly Right at Home was able to ensure regular carers who were professional and empathetic and who became friends, not just care providers.
13 August 2024
Right at Home has provided daily care for my mother for the past 5 years. Mum forged friendships with a number of the carers and the management did an amazing job of maintaining continuity wherever possible. All the staff were very patient and caring and also always punctual. Most importantly, the team made it possible for Mum to continue living independently, which meant the world to her! Not living close by, Right at Home gave me peace of mind that Mum was well looked after.
13 August 2024
The care that Right at Home has provided for Mum over the last few years has been exceptional. They are a such professional team, extremely reliable, providing regular reviews and always on hand if you need to contact them. I cannot speak highly enough of the carers that Mum has had, not only the care she has received but also the support, friendship and companionship that comes with it. I can't thank you enough.
13 August 2024
Right at Home provide excellent care for my partner. The carers are professional, kind and sensitive to his needs. They always manage to lift his spirits.
07 August 2024
For 3 years until his death in February we used Right at Home's services to give personal care to my bedbound husband. The care given to him was exemplary. Carers made him feel at ease, were always friendly and treated him with respect and dignity. From the moment they started providing care, all involved exhibited the utmost professionalism and kindness. They took the time to understand his specific needs, and it was clear that they genuinely cared about his well-being. They came to feel like friends. Another outstanding area was the reliability. Never having to worry about whether carers would turn up. The office would phone to advise of any delays or changes. This peace of mind was invaluable. I would certainly recommend their excellent services.
07 August 2024
I contacted Right at Home after finding them in the care services directory and subsequent research. From initial assessment all the way through my mam's short period of care to the last contact with this wonderful group of people I found the whole service exemplary. All the staff treated Mam with dignity and respect and even took the time to research her music preferences to sing with her as well as find out about her working life to enable two-way discussions, nothing was too much trouble. The care manager was very kind and accommodating; visits were adjusted, care needs were reassessed as Mam's health deteriorated and the whole service provided was professional throughout. Sadly my mam passed away after a few short weeks but it brings me comfort to know that she was looked after so well by such an amazing team of individuals. I have no hesitation in recommending 'Right at Home' to anyone looking for care for a loved one.
05 February 2024
We have used Right at Home for 2 and a half years and have been very happy with the service. The carers are exactly that and were really good with my son. They did everything they could to make the experience a good one, making him laugh and really looking after him.
16 January 2024
Over the past four months, following a hip replacement surgery, I have been using Right at Home services. At first three times a day, gradually reducing to now I am independent. At all times, the carers were totally reliable, caring, professional and felt like dear friends. I cannot speak too highly of all the staff, whether on the phone or during visits.
01 March 2023
We first started using Right at Home in July 21, following a recommendation from a family friend after our mother was discharged from the hospital. Initially, care was provided three times a day, and from the outset, the care and attention to detail were truly outstanding. Over a period of time, our mother's health gradually deteriorated, although, at every stage, there were regular discussions with the family in respect of her well-being and positive suggestions to decide what should happen next with the excellent management team. Extra days and visits, including the preparation of meals, were arranged seamlessly with a strict regime to administer the correct medication in place at all times. Our mother wished to stay at home in the last few weeks of her life, and this was also handled in such a caring and professional manner with empathy and dignity that the family could not have wished for better end-of-life care. Do not look anywhere else. Would highly recommend this company.
10 January 2023
When we were looking for care for my dad and stepmom, we used a website and looked at the reviews, Right at Home had excellent ratings. We were not disappointed in choosing them as they are so dedicated and caring and went above and beyond to make sure my parents had the best care. One of the things for me that stands out is if I had a problem and called up, I could speak to anyone in the office, and they would sort it out. I would always recommend Right at Home.
04 January 2023
We initially contacted Right at Home when my mum-in-law was to be discharged from hospital. They acted promptly and efficiently, visiting her in hospital and then her home, to make sure all necessary needs could be covered. When she was discharged, carers came to assist her, always with efficiency and dignity. They always arrived on time and stayed for the specified time allocated, nothing was ever refused, if they were asked. Carers were always quick to respond if they felt the family needed to know anything, by reporting back to the office and we were contacted. Everything was done in a very satisfactory way - we couldn't fault them. They continued to visit daily, usually twice a day, but sometimes three times for nearly three years, even through the difficult Covid times, keeping her safe when even family couldn't see her. In September this year, it was decided for Mum-in-law to reluctantly leave her home to move to a care home. They supported us with this and we are very grateful to them.
14 July 2022
Just before Christmas 2021, it became apparent that my mum, who lived alone, was in need of help with certain aspects of her daily life. With the help of my daughter, we decided to contact Right at Home and subsequently arranged a visit to my mum's home to discuss her needs. I was immediately impressed by the professionalism of the lady that we met that day. Right at Home began regular visits to Mum to provide breakfast, a hot meal at lunchtime as well as a tea-time visit in the early evening. All of the carers that I managed to meet were friendly and knowledgeable and even helped with laundry, administering her medication and also such tasks as washing herself, showers etc and helping to dress in the morning and for bed. They would also contact me if they felt that there was a problem or something that bothered them. On one occasion the lady carer visiting arrived to find that Mum had fallen. She happily stayed behind with me until an ambulance arrived. I recommend them.
23 April 2022
We are really happy with Right at Home. It is so good to be able to rely on carers coming at the time stated and staying for the full time - not what we experienced when using other companies...we have regular carers who are now really familiar with the household and who often seem more like friends than carers. The care is carried out professionally and with genuine care. Also, I've been grateful when carers have drawn my attention to any concerns such as slight sores or swelling. Throughout the Covid problems, the company has managed to provide great care always adhering to government guidelines regarding PPE etc. Right at Home have also been helpful arranging live-in respite care to cover carer breaks on several occasions, allowing continuity of care and for me, the carer, confidence in my husband's care so I can really have a good break. We highly recommend the company.
28 March 2022
We contacted Right at Home in July 2020 having read excellent reports at the standard of their care. We needed Care for our 94-year-old aunt who wanted to stay at home and live with her cat (Polly). Immediately Right at Home came up with a Care Plan to provide four visits a day starting with getting my aunt washed dressed and breakfast, a lunchtime visit and provide lunch, a teatime visit and an evening visit to put my aunt to bed and ensure her safety. My aunt was also a diabetic and they paid careful attention to her diet needs. Their care was consistent and meticulous care was given during the pandemic. They did her weekly shop and took such an interest that some of the carers cooked her favourite dishes, froze some of these dishes for everyday use and met her every need. My aunt thrived on their care and looked forward to their visits. For us, as relatives who lived a distance away, this was a great consolation.
04 February 2022
The caters were extremely helpful and understanding. Assisted my mother with eating, taking her medication, generally cheering her up at every visit. Even dropping her off at lunches, waiting while ambulances arrived. Couldn’t fault their attention also responding to changes of care requirements as quickly as possible. Would recommend to anyone who needs home care.
25 January 2022
We couldn't have chosen a better company than Right at Home. They were easily approachable, fully involved in making my father's life in his flat as comfortable as possible, engaging with him and his family every step of the way, motivating him to pursue a social life, and making sure he was enjoying a nutritious diet. During such difficult times, with the pandemic, they took every precaution to protect him from infection, and their visits were crucial to his mental wellbeing. The carers showed they truly enjoyed his company by singing and playing his favourite music and chatting with him about his long and eventful life. Several staff members of Right at Home visited him when he spent his last few weeks of life in a care home and they also attended his funeral. We will never forget the kindness they showed.
10 December 2021
Right at Home provided excellent care for my father over a period of 15 months. Right from the start the level of care he received was brilliant and he felt very safe with them and they always showed much kindness towards him and met all of his needs. As a family we appreciated all their efforts in such difficult times .
Latest Reviews for Right at Home (High Wycombe & District)
10 January 2025
Mum has been receiving care visits over the last 18 months and overall the service provided has been very good. Initially it was just once a day but our need to increase to twice a day as well as varying the times was readily accommodated. Her Rota included regular carers which was reassuring that it wasn't frequent new faces for mum to get familiar with. They were all very understanding of mum's needs and as well as dealing with the necessary household tasks they provided a degree of companionship/friendship as well. Communication with carers and the office has been good and any concerns/changes were immediately notified. Regular monitoring and updating of her care plan also took place.
04 September 2024
Very happy with the service. All carers and office staff communicate with family over any concerns. Professional, friendly staff who always arrive at given times and we are always informed if carers are running late. Overall a very satisfied customer with the service Right At Home delivers. Would recommend it to family and friends.
22 August 2024
I have been using RAH for about 2 years. I couldn't in the early days have managed without them, three times a day. Now reduced to two a day. Pity they are so horrendously expensive. A shame I see so many different faces.
13 August 2024
The care provided for my mother by Right at Home over the years has been exemplary at all times. The management stepped up immediately if we had additional or varying needs and was always flexible and always prompt with guidance and advice, and putting what was needed in place. Most importantly Right at Home was able to ensure regular carers who were professional and empathetic and who became friends, not just care providers.
13 August 2024
Right at Home has provided daily care for my mother for the past 5 years. Mum forged friendships with a number of the carers and the management did an amazing job of maintaining continuity wherever possible. All the staff were very patient and caring and also always punctual. Most importantly, the team made it possible for Mum to continue living independently, which meant the world to her! Not living close by, Right at Home gave me peace of mind that Mum was well looked after.
13 August 2024
The care that Right at Home has provided for Mum over the last few years has been exceptional. They are a such professional team, extremely reliable, providing regular reviews and always on hand if you need to contact them. I cannot speak highly enough of the carers that Mum has had, not only the care she has received but also the support, friendship and companionship that comes with it. I can't thank you enough.
13 August 2024
Right at Home provide excellent care for my partner. The carers are professional, kind and sensitive to his needs. They always manage to lift his spirits.
07 August 2024
For 3 years until his death in February we used Right at Home's services to give personal care to my bedbound husband. The care given to him was exemplary. Carers made him feel at ease, were always friendly and treated him with respect and dignity. From the moment they started providing care, all involved exhibited the utmost professionalism and kindness. They took the time to understand his specific needs, and it was clear that they genuinely cared about his well-being. They came to feel like friends. Another outstanding area was the reliability. Never having to worry about whether carers would turn up. The office would phone to advise of any delays or changes. This peace of mind was invaluable. I would certainly recommend their excellent services.
07 August 2024
I contacted Right at Home after finding them in the care services directory and subsequent research. From initial assessment all the way through my mam's short period of care to the last contact with this wonderful group of people I found the whole service exemplary. All the staff treated Mam with dignity and respect and even took the time to research her music preferences to sing with her as well as find out about her working life to enable two-way discussions, nothing was too much trouble. The care manager was very kind and accommodating; visits were adjusted, care needs were reassessed as Mam's health deteriorated and the whole service provided was professional throughout. Sadly my mam passed away after a few short weeks but it brings me comfort to know that she was looked after so well by such an amazing team of individuals. I have no hesitation in recommending 'Right at Home' to anyone looking for care for a loved one.
05 February 2024
We have used Right at Home for 2 and a half years and have been very happy with the service. The carers are exactly that and were really good with my son. They did everything they could to make the experience a good one, making him laugh and really looking after him.
16 January 2024
Over the past four months, following a hip replacement surgery, I have been using Right at Home services. At first three times a day, gradually reducing to now I am independent. At all times, the carers were totally reliable, caring, professional and felt like dear friends. I cannot speak too highly of all the staff, whether on the phone or during visits.
01 March 2023
We first started using Right at Home in July 21, following a recommendation from a family friend after our mother was discharged from the hospital. Initially, care was provided three times a day, and from the outset, the care and attention to detail were truly outstanding. Over a period of time, our mother's health gradually deteriorated, although, at every stage, there were regular discussions with the family in respect of her well-being and positive suggestions to decide what should happen next with the excellent management team. Extra days and visits, including the preparation of meals, were arranged seamlessly with a strict regime to administer the correct medication in place at all times. Our mother wished to stay at home in the last few weeks of her life, and this was also handled in such a caring and professional manner with empathy and dignity that the family could not have wished for better end-of-life care. Do not look anywhere else. Would highly recommend this company.
10 January 2023
When we were looking for care for my dad and stepmom, we used a website and looked at the reviews, Right at Home had excellent ratings. We were not disappointed in choosing them as they are so dedicated and caring and went above and beyond to make sure my parents had the best care. One of the things for me that stands out is if I had a problem and called up, I could speak to anyone in the office, and they would sort it out. I would always recommend Right at Home.
04 January 2023
We initially contacted Right at Home when my mum-in-law was to be discharged from hospital. They acted promptly and efficiently, visiting her in hospital and then her home, to make sure all necessary needs could be covered. When she was discharged, carers came to assist her, always with efficiency and dignity. They always arrived on time and stayed for the specified time allocated, nothing was ever refused, if they were asked. Carers were always quick to respond if they felt the family needed to know anything, by reporting back to the office and we were contacted. Everything was done in a very satisfactory way - we couldn't fault them. They continued to visit daily, usually twice a day, but sometimes three times for nearly three years, even through the difficult Covid times, keeping her safe when even family couldn't see her. In September this year, it was decided for Mum-in-law to reluctantly leave her home to move to a care home. They supported us with this and we are very grateful to them.
14 July 2022
Just before Christmas 2021, it became apparent that my mum, who lived alone, was in need of help with certain aspects of her daily life. With the help of my daughter, we decided to contact Right at Home and subsequently arranged a visit to my mum's home to discuss her needs. I was immediately impressed by the professionalism of the lady that we met that day. Right at Home began regular visits to Mum to provide breakfast, a hot meal at lunchtime as well as a tea-time visit in the early evening. All of the carers that I managed to meet were friendly and knowledgeable and even helped with laundry, administering her medication and also such tasks as washing herself, showers etc and helping to dress in the morning and for bed. They would also contact me if they felt that there was a problem or something that bothered them. On one occasion the lady carer visiting arrived to find that Mum had fallen. She happily stayed behind with me until an ambulance arrived. I recommend them.
23 April 2022
We are really happy with Right at Home. It is so good to be able to rely on carers coming at the time stated and staying for the full time - not what we experienced when using other companies...we have regular carers who are now really familiar with the household and who often seem more like friends than carers. The care is carried out professionally and with genuine care. Also, I've been grateful when carers have drawn my attention to any concerns such as slight sores or swelling. Throughout the Covid problems, the company has managed to provide great care always adhering to government guidelines regarding PPE etc. Right at Home have also been helpful arranging live-in respite care to cover carer breaks on several occasions, allowing continuity of care and for me, the carer, confidence in my husband's care so I can really have a good break. We highly recommend the company.
28 March 2022
We contacted Right at Home in July 2020 having read excellent reports at the standard of their care. We needed Care for our 94-year-old aunt who wanted to stay at home and live with her cat (Polly). Immediately Right at Home came up with a Care Plan to provide four visits a day starting with getting my aunt washed dressed and breakfast, a lunchtime visit and provide lunch, a teatime visit and an evening visit to put my aunt to bed and ensure her safety. My aunt was also a diabetic and they paid careful attention to her diet needs. Their care was consistent and meticulous care was given during the pandemic. They did her weekly shop and took such an interest that some of the carers cooked her favourite dishes, froze some of these dishes for everyday use and met her every need. My aunt thrived on their care and looked forward to their visits. For us, as relatives who lived a distance away, this was a great consolation.
04 February 2022
The caters were extremely helpful and understanding. Assisted my mother with eating, taking her medication, generally cheering her up at every visit. Even dropping her off at lunches, waiting while ambulances arrived. Couldn’t fault their attention also responding to changes of care requirements as quickly as possible. Would recommend to anyone who needs home care.
25 January 2022
We couldn't have chosen a better company than Right at Home. They were easily approachable, fully involved in making my father's life in his flat as comfortable as possible, engaging with him and his family every step of the way, motivating him to pursue a social life, and making sure he was enjoying a nutritious diet. During such difficult times, with the pandemic, they took every precaution to protect him from infection, and their visits were crucial to his mental wellbeing. The carers showed they truly enjoyed his company by singing and playing his favourite music and chatting with him about his long and eventful life. Several staff members of Right at Home visited him when he spent his last few weeks of life in a care home and they also attended his funeral. We will never forget the kindness they showed.
10 December 2021
Right at Home provided excellent care for my father over a period of 15 months. Right from the start the level of care he received was brilliant and he felt very safe with them and they always showed much kindness towards him and met all of his needs. As a family we appreciated all their efforts in such difficult times .