Submit a Review for Wisteria Care (Yeovil)
The Forum, Stourton Way, Abbey Manor Park, Yeovil, BA21 3TL
View Full Details of Wisteria Care (Yeovil)Latest Reviews for Wisteria Care (Yeovil)
11 January 2023
Some of the carers provided are absolutely amazing and would rate them individually a 5* if I could but 80% of the people sent to care for my grandmother are terrible. We have complained over and over that you come too early as my gran is a night owl. All we request in the morning/midday is a sandwich and a pad change. But some carers like the one who's just been literally walk in and walk out without doing a thing and then lie on the app that she had denied care when she's actually sleeping. A lot of the staff fail to understand simple instructions and sometimes just leave our door wide open, thankfully my gran isn't a flight risk but it's not secure at all.
07 September 2022
To whom it may concern, I am writing to inform you that there are serious issues with the standards of care within the community. My mother is brain damaged, severely disabled, and bed-bound, I am severely dissatisfied with the level of care she receives, all we require is basic care to ensure that she is as comfortable as she can be. Wisteria Care (Yeovil branch) is where the care package is currently provided for my mother. I say currently as the care package has since been pulled as I spent the weekend messaging the area manager photos of negligence, the response was minimal and ignored the complaints with the belief of a call on Monday, which I did not receive. I did, however, receive a call from Social Services on the Tuesday informing me that I had 28 days' notice from Wisteria as they are pulling my mum's care package. The 2022 Health and Care Act introduced new legislative measures that aim to make it easier for health and care organisations to deliver joined up care for people who rely on multiple different services.
Latest Reviews for Wisteria Care (Yeovil)
11 January 2023
Some of the carers provided are absolutely amazing and would rate them individually a 5* if I could but 80% of the people sent to care for my grandmother are terrible. We have complained over and over that you come too early as my gran is a night owl. All we request in the morning/midday is a sandwich and a pad change. But some carers like the one who's just been literally walk in and walk out without doing a thing and then lie on the app that she had denied care when she's actually sleeping. A lot of the staff fail to understand simple instructions and sometimes just leave our door wide open, thankfully my gran isn't a flight risk but it's not secure at all.
07 September 2022
To whom it may concern, I am writing to inform you that there are serious issues with the standards of care within the community. My mother is brain damaged, severely disabled, and bed-bound, I am severely dissatisfied with the level of care she receives, all we require is basic care to ensure that she is as comfortable as she can be. Wisteria Care (Yeovil branch) is where the care package is currently provided for my mother. I say currently as the care package has since been pulled as I spent the weekend messaging the area manager photos of negligence, the response was minimal and ignored the complaints with the belief of a call on Monday, which I did not receive. I did, however, receive a call from Social Services on the Tuesday informing me that I had 28 days' notice from Wisteria as they are pulling my mum's care package. The 2022 Health and Care Act introduced new legislative measures that aim to make it easier for health and care organisations to deliver joined up care for people who rely on multiple different services.