Submit a Review for Yorkshire & Humber Healthcare Alliance (East)
Leeds Media Centre, 21 Saville Mount, Leeds, LS7 3HZ
View Full Details of Yorkshire & Humber Healthcare Alliance (East)Latest Reviews for Yorkshire & Humber Healthcare Alliance (East)
29 March 2025
I find the carers are very good, always on time, very friendly and helpful. They really are marvellous, couldn't do without them as I couldn't manage by myself.
06 March 2025
Very good and friendly looks after the patient very well and also very patient with her as she has dementia gets on well with her and keeps her in good spirits.makes sure everything is done before she leaves
06 March 2025
All my carers are very cheerful, helpful and kind. I also like that they're from the same team. I like that they announce that they have arrived by either saying my name or saying knock knock before entering my room giving me my privacy. I feel like in the very short time they have been caring for me we've bonded as I hate feeling a burden on people nothing I ask them to do for me is too much. I also like that they ask me if I'm okay and if I've slept well even before they start my morning routine. They also let me know which one of them will be coming in later in the day. The care that is being provided is great infact it's exceptional. Thank you so much your all amazing.
05 March 2025
All the staff I had communications and interactions with, were at all times helpful. I found them to be patient, understanding and positive. YHHA in their everyday work, showed to be professional organisation. My father still speaks glowingly of the carers 6 months after his care finished. He now resides in a care home.
19 August 2024
All my carers are dedicated to their work. They are very respectful and nothing is too much for them. They are cheerful and positive and their support goes a long way in making my day manageable. They understand my needs and are able to do things the way I need them to be done. They are punctual and always let me know if they are running late. I am very happy they are a part of my life.
19 August 2024
My mum doesn't like change and appreciates that on the whole, she sees the same carers every day. We find the carers to be reliable, honest and caring, in the limited time they have available they follow the agreed instructions in particular with regards to the tablets and creams mum requires. Pleased that management makes themselves available if required. Communication is good, it's clear that any requests I have made on my mum's behalf have been briefed to the carers.
13 August 2024
Amazing care provided for my Nan after coming out of hospital after her 4th stroke. Two carers, 4 times a day and the loveliest people. There were around 10-12 carers who provided care, with 6 of those being the main carers, providing care around 80% of the time. Always made my Nan feel comfortable and they got along with her like friends, getting to know her over ten months. The quality of care was exceptional and they couldn't do enough. Regular meetings with management to assess the care, although we never had any complaints or recommendations. True professionals.
20 June 2024
Service is good. The 18:00 people can be late, the carers do ring up but your office does not. Carers have been two-and-a-half hours late which made me upset. I am disabled, I walk with two sticks.
20 June 2024
The service is good.
09 February 2024
Amendments to the care package as agreed in the review meeting 5 weeks ago, have still not been fully actioned. Have left 2 messages for the care manager to contact me, with no callback. I left a message for the manager and her deputy via the online system which again has not been replied to, despite being sent weeks ago. Sometimes the daily care notes re: carer duties for my dad, are very hard to make sense of or understand - not clear if dad has actually eaten anything or just assumed he has. Confusing.
09 February 2024
Mums carers are very understanding and caring and nearly always arrive at the agreed time. Willing to help with chores and listen to Mum talk. They leave the kitchen clean and tidy and always ask Mum if she needs anything else done before they leave.
01 February 2024
Overall, the care provided is good, but there is room for improvement. The issues we had have been addressed, and we have noticed significant improvement. The carers we have met are lovely, and we are particularly impressed with one member of staff, who goes above and beyond. She’s an angel without wings. The management team are amazing. If you have any concerns, they have them addressed ASAP. Overall, I would highly recommend this company.
14 December 2023
I cannot praise the company enough. All the staff are compassionate, treat clients with respect, are professional and are a pleasure to deal with. If all staff are as attentive as the ones that were assigned to my mum, then the company is choosing the best. Keep up the good work. Would highly recommend.
28 June 2023
Having worked in care in the past and still having interaction with care companies, I was worried about the type of care she received but I had no need for concern. So far the carers are amazing, three carers in particular Mum loves (even if she doesn't always behave that way). So thank you Yorkshire & Humber Healthcare, you certainly tick all the boxes.
11 May 2023
All my carers are very good.
11 April 2023
I have been very impressed with the care three staff members of Yorkshire & Humber Healthcare have provided to my mother since commencing working with her in February. The staff have all demonstrated excellent attitudes which has helped gain trust and made Mum feel safe and confident. The staff accomplish a lot of practical work in the allotted time and are able to meet Mum's needs such as feeding, medication and hygiene.
11 April 2023
All staff have been kind and good. Two have been outstanding. They have helped me in every way that I need and for the majority of the time anticipated my requirements rather than me telling them.
04 April 2023
The carers who come here have given excellent support and help to me but they never have time to chat. They don't seem to have any time. The only thing I am disappointed with is the carers have difficulty using the microwave oven, most of the time the meals are dried up or uncooked and the meals are a lot of money. These meals are not cheap.
24 January 2023
Overall the care we get for my husband is quite good. We recommend the care as good managerial, general staff, carers etc. Administrators are really good - polite, conforming and professional. Even when there have been things to discuss we have always come up with good conclusions. We've never been ignored.
22 December 2022
Mum has recently come our of the hospital and her support needs have changed. The carers are always so caring and kind, they ensure Mum's needs are met and go above and beyond their usual duties when needed to ensure Mum is safe. They are approachable and easy to contact if we have any concerns.
Latest Reviews for Yorkshire & Humber Healthcare Alliance (East)
29 March 2025
I find the carers are very good, always on time, very friendly and helpful. They really are marvellous, couldn't do without them as I couldn't manage by myself.
06 March 2025
Very good and friendly looks after the patient very well and also very patient with her as she has dementia gets on well with her and keeps her in good spirits.makes sure everything is done before she leaves
06 March 2025
All my carers are very cheerful, helpful and kind. I also like that they're from the same team. I like that they announce that they have arrived by either saying my name or saying knock knock before entering my room giving me my privacy. I feel like in the very short time they have been caring for me we've bonded as I hate feeling a burden on people nothing I ask them to do for me is too much. I also like that they ask me if I'm okay and if I've slept well even before they start my morning routine. They also let me know which one of them will be coming in later in the day. The care that is being provided is great infact it's exceptional. Thank you so much your all amazing.
05 March 2025
All the staff I had communications and interactions with, were at all times helpful. I found them to be patient, understanding and positive. YHHA in their everyday work, showed to be professional organisation. My father still speaks glowingly of the carers 6 months after his care finished. He now resides in a care home.
19 August 2024
All my carers are dedicated to their work. They are very respectful and nothing is too much for them. They are cheerful and positive and their support goes a long way in making my day manageable. They understand my needs and are able to do things the way I need them to be done. They are punctual and always let me know if they are running late. I am very happy they are a part of my life.
19 August 2024
My mum doesn't like change and appreciates that on the whole, she sees the same carers every day. We find the carers to be reliable, honest and caring, in the limited time they have available they follow the agreed instructions in particular with regards to the tablets and creams mum requires. Pleased that management makes themselves available if required. Communication is good, it's clear that any requests I have made on my mum's behalf have been briefed to the carers.
13 August 2024
Amazing care provided for my Nan after coming out of hospital after her 4th stroke. Two carers, 4 times a day and the loveliest people. There were around 10-12 carers who provided care, with 6 of those being the main carers, providing care around 80% of the time. Always made my Nan feel comfortable and they got along with her like friends, getting to know her over ten months. The quality of care was exceptional and they couldn't do enough. Regular meetings with management to assess the care, although we never had any complaints or recommendations. True professionals.
20 June 2024
Service is good. The 18:00 people can be late, the carers do ring up but your office does not. Carers have been two-and-a-half hours late which made me upset. I am disabled, I walk with two sticks.
20 June 2024
The service is good.
09 February 2024
Amendments to the care package as agreed in the review meeting 5 weeks ago, have still not been fully actioned. Have left 2 messages for the care manager to contact me, with no callback. I left a message for the manager and her deputy via the online system which again has not been replied to, despite being sent weeks ago. Sometimes the daily care notes re: carer duties for my dad, are very hard to make sense of or understand - not clear if dad has actually eaten anything or just assumed he has. Confusing.
09 February 2024
Mums carers are very understanding and caring and nearly always arrive at the agreed time. Willing to help with chores and listen to Mum talk. They leave the kitchen clean and tidy and always ask Mum if she needs anything else done before they leave.
01 February 2024
Overall, the care provided is good, but there is room for improvement. The issues we had have been addressed, and we have noticed significant improvement. The carers we have met are lovely, and we are particularly impressed with one member of staff, who goes above and beyond. She’s an angel without wings. The management team are amazing. If you have any concerns, they have them addressed ASAP. Overall, I would highly recommend this company.
14 December 2023
I cannot praise the company enough. All the staff are compassionate, treat clients with respect, are professional and are a pleasure to deal with. If all staff are as attentive as the ones that were assigned to my mum, then the company is choosing the best. Keep up the good work. Would highly recommend.
28 June 2023
Having worked in care in the past and still having interaction with care companies, I was worried about the type of care she received but I had no need for concern. So far the carers are amazing, three carers in particular Mum loves (even if she doesn't always behave that way). So thank you Yorkshire & Humber Healthcare, you certainly tick all the boxes.
11 May 2023
All my carers are very good.
11 April 2023
I have been very impressed with the care three staff members of Yorkshire & Humber Healthcare have provided to my mother since commencing working with her in February. The staff have all demonstrated excellent attitudes which has helped gain trust and made Mum feel safe and confident. The staff accomplish a lot of practical work in the allotted time and are able to meet Mum's needs such as feeding, medication and hygiene.
11 April 2023
All staff have been kind and good. Two have been outstanding. They have helped me in every way that I need and for the majority of the time anticipated my requirements rather than me telling them.
04 April 2023
The carers who come here have given excellent support and help to me but they never have time to chat. They don't seem to have any time. The only thing I am disappointed with is the carers have difficulty using the microwave oven, most of the time the meals are dried up or uncooked and the meals are a lot of money. These meals are not cheap.
24 January 2023
Overall the care we get for my husband is quite good. We recommend the care as good managerial, general staff, carers etc. Administrators are really good - polite, conforming and professional. Even when there have been things to discuss we have always come up with good conclusions. We've never been ignored.
22 December 2022
Mum has recently come our of the hospital and her support needs have changed. The carers are always so caring and kind, they ensure Mum's needs are met and go above and beyond their usual duties when needed to ensure Mum is safe. They are approachable and easy to contact if we have any concerns.