Submit a Review for Norwyn Community Services
Central House, Central Avenue, Sittingbourne, ME10 4NU
View Full Details of Norwyn Community ServicesLatest Reviews for Norwyn Community Services
11 March 2025
I would like to thank the carers that came to care for my dad who passed away on 11th February. They were always kind, calm and gentle with dad whilst dealing with his needs. We are very grateful for the care that was given.
03 March 2025
Regrettably, my mother has not had a good experience overall with the care provided. The main issue has always been timekeeping - regularly several hours late, which for a bedridden diabetic is not acceptable. Staff pouring faecal waste in the kitchen sink and placing yellow bags outside but not in the yellow bin is unacceptable. Laughing staff when inappropriate. A concerned email was sent over 3 working days ago, but no acknowledgement has been received. We are leaving this agency.
20 November 2024
Staff attended my father's home today where his wife is bedridden and when my father asked them if he should get the hoist to help lift her back into bed they refused and said he should call an ambulance. Frustrated by their lack of concern and compassion he ask them to leave. They found this funny and laughing on the way out left the house. We recognise their staff do not have much time and probably get paid minimum wage. But why be in a job like this if you have no compassion and are happy to leave two senior people in a condition you would not leave an animal in.
31 July 2024
Good service, early start for personal care, my mother is happy with the caring and friendly service. They wash and dress her, and help supervise their breakfast and medication taking. A daily record is maintained. They are very helpful and polite and are mostly on time each morning.
16 July 2024
Mum needed the help of carers during the last months of her life. Norwyn provided this for her with dignity and kindness. Mum was a quiet and gentle lady and was always treated with respect and gentleness by the friendly staff who cared for her. The office staff were helpful and approachable. They were flexible when it came to making any changes with our arrangments so that we always felt that Mum's needs were treated as their priority. I would definitely recommend Norwyn.
16 July 2024
All care has been of a high standard and are happy so far.
30 November 2023
I needed urgent care the same day for my elderly mother and Norwyn were able to respond immediately. They came and did an assessment within a few hours and we managed to get an overnight carer for that night and then for the following week. They were excellent, always on time and looked after my mum's needs.
10 November 2023
The carers are polite, very caring and made me feel at home straight away. They always seem to have a smile on their faces, which puts one at ease and is really important to me. Nothing seems too much trouble to them and they always try to make you as comfortable as possible.
04 January 2023
The carers are very good and take care of me very well.
21 December 2022
The 3 carers were joyful and very thorough. They raised my spirits with their smiles and thoroughness. Their testing etc, was thorough and they brought many smiles to my face. A pleasure to have in my house.
30 November 2022
The staff are always friendly and will do their best for my husband who is totally bed bound.
30 May 2022
My dad has received a high level of care, which has been delivered in a friendly and professional way. I would not hesitate to recommend this company.
06 May 2022
All the carers are very attentive to mum. Nothing appears to be too much trouble for them.
Latest Reviews for Norwyn Community Services
11 March 2025
I would like to thank the carers that came to care for my dad who passed away on 11th February. They were always kind, calm and gentle with dad whilst dealing with his needs. We are very grateful for the care that was given.
03 March 2025
Regrettably, my mother has not had a good experience overall with the care provided. The main issue has always been timekeeping - regularly several hours late, which for a bedridden diabetic is not acceptable. Staff pouring faecal waste in the kitchen sink and placing yellow bags outside but not in the yellow bin is unacceptable. Laughing staff when inappropriate. A concerned email was sent over 3 working days ago, but no acknowledgement has been received. We are leaving this agency.
20 November 2024
Staff attended my father's home today where his wife is bedridden and when my father asked them if he should get the hoist to help lift her back into bed they refused and said he should call an ambulance. Frustrated by their lack of concern and compassion he ask them to leave. They found this funny and laughing on the way out left the house. We recognise their staff do not have much time and probably get paid minimum wage. But why be in a job like this if you have no compassion and are happy to leave two senior people in a condition you would not leave an animal in.
31 July 2024
Good service, early start for personal care, my mother is happy with the caring and friendly service. They wash and dress her, and help supervise their breakfast and medication taking. A daily record is maintained. They are very helpful and polite and are mostly on time each morning.
16 July 2024
Mum needed the help of carers during the last months of her life. Norwyn provided this for her with dignity and kindness. Mum was a quiet and gentle lady and was always treated with respect and gentleness by the friendly staff who cared for her. The office staff were helpful and approachable. They were flexible when it came to making any changes with our arrangments so that we always felt that Mum's needs were treated as their priority. I would definitely recommend Norwyn.
16 July 2024
All care has been of a high standard and are happy so far.
30 November 2023
I needed urgent care the same day for my elderly mother and Norwyn were able to respond immediately. They came and did an assessment within a few hours and we managed to get an overnight carer for that night and then for the following week. They were excellent, always on time and looked after my mum's needs.
10 November 2023
The carers are polite, very caring and made me feel at home straight away. They always seem to have a smile on their faces, which puts one at ease and is really important to me. Nothing seems too much trouble to them and they always try to make you as comfortable as possible.
04 January 2023
The carers are very good and take care of me very well.
21 December 2022
The 3 carers were joyful and very thorough. They raised my spirits with their smiles and thoroughness. Their testing etc, was thorough and they brought many smiles to my face. A pleasure to have in my house.
30 November 2022
The staff are always friendly and will do their best for my husband who is totally bed bound.
30 May 2022
My dad has received a high level of care, which has been delivered in a friendly and professional way. I would not hesitate to recommend this company.
06 May 2022
All the carers are very attentive to mum. Nothing appears to be too much trouble for them.