Unit 44, DRCA Charlotte Despard Avenue, Battersea, London, SW11 5JE
View Full Details of Bliss Care and Training LtdBliss Care has been excellent in the care my son has received, the care has been absolutely phenomenal, especially with the customer service, you are greeted with a warm and almost atmospheric level of professionalism and care, due to my situation. I would not hesitate to recommend Bliss Care as it has been second to none, I applaud the carers and staff in management as it is an excellent company to deal with and lovely staff.
The company was consistently unreliable. Communication was beyond poor. Calls were seldom returned and often, incorrect information was given. The carers themselves did the bare minimum, often staying only 5 minutes before rushing to the next client. There were safety issues: an instance where the keysafe was left open all night. Alarming. There were also language issues with some not being able to even have basic conversations with my mother because of a limited grasp of English. Some would come in, do the minimum and then sit and use their phone. Often, food would be served cold. Appalling. This company added to my family’s stress; I would strongly advise against anyone using them.
I've had a friend using this company their outlook of the tasks are in out as quick as they can. Whilst attending to the client they rush and mention other clients. Timekeeping is awful. Personal safety and hygiene. Some carers are rude and abrupt. Not following CQC rules. Play on phones. Use client's plug without asking. No proper interaction with the client concerned.
Bliss Care has been excellent in the care my son has received, the care has been absolutely phenomenal, especially with the customer service, you are greeted with a warm and almost atmospheric level of professionalism and care, due to my situation. I would not hesitate to recommend Bliss Care as it has been second to none, I applaud the carers and staff in management as it is an excellent company to deal with and lovely staff.
The company was consistently unreliable. Communication was beyond poor. Calls were seldom returned and often, incorrect information was given. The carers themselves did the bare minimum, often staying only 5 minutes before rushing to the next client. There were safety issues: an instance where the keysafe was left open all night. Alarming. There were also language issues with some not being able to even have basic conversations with my mother because of a limited grasp of English. Some would come in, do the minimum and then sit and use their phone. Often, food would be served cold. Appalling. This company added to my family’s stress; I would strongly advise against anyone using them.
I've had a friend using this company their outlook of the tasks are in out as quick as they can. Whilst attending to the client they rush and mention other clients. Timekeeping is awful. Personal safety and hygiene. Some carers are rude and abrupt. Not following CQC rules. Play on phones. Use client's plug without asking. No proper interaction with the client concerned.