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Great Alne Park, Great Alne, Alcester, Alcester, B49 6HS
View Full Details of Alcester Home CareLatest Reviews for Alcester Home Care
27 June 2024
We have been using the services of Alcester Home Care for more than six months and are very satisfied with the dedication of the staff, the care provided and empathy shown. The management has also shown flexibility in meeting our requirements.
06 June 2024
Alcester Home Care has made a big difference to my mum, who has dementia, and to our whole family. We couldn’t keep Mum at home without them. We have never had any reason to complain about any of the carers who come to visit, all are really competent and friendly, we look forward to seeing them. The company is well organised and very helpful, deal with any issues or problems quickly and easily, or so it seems to us. I would not hesitate to recommend them.
06 June 2024
Very pleased with carers. Polite, respectful and very helpful. The office team are prompt with the rotas and when we have needed to change arrangements they have always done their best to accommodate our needs.
29 May 2024
I have fortnightly visits from Alcester Home Care to assist me with bathing. The whole company seems to be very well organised, the carers always arrive on time, are caring and empathetic and nothing is too much trouble.
29 May 2024
Alcester Home Care is a very professional agency. All their staff are well-trained, friendly and courteous, offering an excellent level of care. I have known them since December 2023 when they first cared for my father for a few weeks before his death. Since then, they have offered twice-daily visits to my mother, who has mobility needs and is in frail health. My mother is very happy with the care received and finds all the staff very friendly and caring. I know that the agency will contact me regarding any concerns they pick up on. If I need to contact the office, I am confident of being listened to and that any follow-up action needed will be carried through. I highly recommend Alcester Home Care agency to anyone looking for quality home care.
29 May 2024
Alcester Home Care has provided care for my mother after coming out of hospital eighteen months ago and now on an ongoing basis. All the staff, from management to carers, are superb and I cannot fault the care that my mother has and is still receiving.
29 May 2024
The carers are lovely and very kind. I would recommend them to anybody. They are reliable and most of them come regularly which is good for us as we get to know them over time. The office staff are courteous and helpful.
29 May 2024
All the ladies are cheerful and competent. My wife likes them all. We are appreciative of their help. We have seen very many carers over the last six weeks. We would appreciate a somewhat smaller number so that we became more familiar with them.
29 May 2024
A really lovely team of carers that look after my mum. She gets on very well with them and looks forward to their visit every morning. We're all very happy with the service which enables us to meet her care needs.
29 May 2024
My mum has been a client of Alcester Home Care for a few years now after suffering a variety of medical episodes. The most recent crisis was dealt with magnificently by the whole team. Nothing is ever too much trouble and everyone always goes the extra mile to make sure that my mum is looked after and cared for in the comfort of her own home. The team at Alcester are a lifeline and I rely upon them and also trust them implicitly to do the best and provide the best care possible.
29 May 2024
They have been a great help, helping me look after my 92-year-old mom, professional, nothing is too much trouble. The staff that attended to Mom are excellent, always inform me of any changes to Mom's needs. Visits are usually at the times required. Constantly informed of any rota changes. Have recommended them many times to others who need this sort of service.
03 May 2024
I have been highly impressed with Alcester Home Care. They have been a wonderful care company especially this last month when I became injured. They have stepped in and increased the care for my husband with no trouble at all (at least not visible to us!). Every single carer has been warm and friendly and very professional and it has made our lives so much easier. I would thoroughly recommend Alcester Home Care to anyone who needs support in their own home. They are great!
29 April 2024
My sister started her care package in December 23, I was going to be out of the country and felt she needed some help as her health had deteriorated. The whole transition into a care package went very smoothly. It was a big life change for my sister who had previously been independent and mobile. She was very pleased with all her carers, they are so kind and caring, always treating her as an individual and not just a "job". I would definitely recommend Alcester Home Care to anyone considering a care package for their loved ones. Also there is an app to download so you can read about the daily care routine. This is very reassuring, especially as I don't live nearby and don't see my sister on a daily basis.
24 April 2024
The staff are friendly and treat one with respect. They are punctual and if there are any problems, the office keeps you informed of changes to times or staff assigned. The staff not only perform their care tasks well but also take time to talk and build a relationship.
22 April 2024
My mum has 5 welfare visits a week. I meet the staff if I am visiting on the days they come and I have always found them to be kind, patient and friendly towards Mum (and myself). My main contact is with the office, amending/changing bookings to meet Mum's needs and circumstances. And I sometimes make late requests. My contact and requests have always been treated efficiently and politely by one member of staff in particular who is always friendly and helpful. He gets the job done with no fuss and promptly. Another member of staff is also helpful giving me guidance and advice when requested. My overall experience of the agency has been excellent over the years that we have been using them. Thank you everyone.
08 February 2024
It has been a joy to meet people after such a long time to share interests and feel part of different views and share life and its challenges for such a time as this. Thank you for your support.
23 January 2024
My grandmother has been taken care of by this team for 12 months, as a family we could not wish for anything better. From the start of our journey, we found the onboarding process was easy, they are very confident, professional, and reliable, and she gets to stay at home and have the care she requires and some independence. This gives me a piece of mind to know she has everything in place.
19 January 2024
We requested services from Alcester Home Care for respite with only a couple of weeks' notice for morning and evening visits to Mum who has dementia. The whole process has been seamless. Nothing is a problem. Assessments were swift and thorough. All carers on the rota are well-informed about Mum's needs and they are so kind. Mum looks forward to her care visits. It has really taken the pressure off whilst we await the arrival of a baby. I will be looking to continue to use the service beyond the respite period as we are so impressed. Highly recommend.
19 January 2024
Alcester Home Care have provided help in all aspects and have been really excellent at tailoring packages to meet our needs. Dad has always looked forward to the girls visiting and just talking to them.
19 January 2024
We cannot fault Alcester Home Care and the service they have provided for my dad since he needed extra support. All the carers have been friendly, polite and respectful and my dad enjoyed their visits. We were very impressed with the standard of care he received. Communication with Alcester Home Care has been excellent.
Latest Reviews for Alcester Home Care
27 June 2024
We have been using the services of Alcester Home Care for more than six months and are very satisfied with the dedication of the staff, the care provided and empathy shown. The management has also shown flexibility in meeting our requirements.
06 June 2024
Alcester Home Care has made a big difference to my mum, who has dementia, and to our whole family. We couldn’t keep Mum at home without them. We have never had any reason to complain about any of the carers who come to visit, all are really competent and friendly, we look forward to seeing them. The company is well organised and very helpful, deal with any issues or problems quickly and easily, or so it seems to us. I would not hesitate to recommend them.
06 June 2024
Very pleased with carers. Polite, respectful and very helpful. The office team are prompt with the rotas and when we have needed to change arrangements they have always done their best to accommodate our needs.
29 May 2024
I have fortnightly visits from Alcester Home Care to assist me with bathing. The whole company seems to be very well organised, the carers always arrive on time, are caring and empathetic and nothing is too much trouble.
29 May 2024
Alcester Home Care is a very professional agency. All their staff are well-trained, friendly and courteous, offering an excellent level of care. I have known them since December 2023 when they first cared for my father for a few weeks before his death. Since then, they have offered twice-daily visits to my mother, who has mobility needs and is in frail health. My mother is very happy with the care received and finds all the staff very friendly and caring. I know that the agency will contact me regarding any concerns they pick up on. If I need to contact the office, I am confident of being listened to and that any follow-up action needed will be carried through. I highly recommend Alcester Home Care agency to anyone looking for quality home care.
29 May 2024
Alcester Home Care has provided care for my mother after coming out of hospital eighteen months ago and now on an ongoing basis. All the staff, from management to carers, are superb and I cannot fault the care that my mother has and is still receiving.
29 May 2024
The carers are lovely and very kind. I would recommend them to anybody. They are reliable and most of them come regularly which is good for us as we get to know them over time. The office staff are courteous and helpful.
29 May 2024
All the ladies are cheerful and competent. My wife likes them all. We are appreciative of their help. We have seen very many carers over the last six weeks. We would appreciate a somewhat smaller number so that we became more familiar with them.
29 May 2024
A really lovely team of carers that look after my mum. She gets on very well with them and looks forward to their visit every morning. We're all very happy with the service which enables us to meet her care needs.
29 May 2024
My mum has been a client of Alcester Home Care for a few years now after suffering a variety of medical episodes. The most recent crisis was dealt with magnificently by the whole team. Nothing is ever too much trouble and everyone always goes the extra mile to make sure that my mum is looked after and cared for in the comfort of her own home. The team at Alcester are a lifeline and I rely upon them and also trust them implicitly to do the best and provide the best care possible.
29 May 2024
They have been a great help, helping me look after my 92-year-old mom, professional, nothing is too much trouble. The staff that attended to Mom are excellent, always inform me of any changes to Mom's needs. Visits are usually at the times required. Constantly informed of any rota changes. Have recommended them many times to others who need this sort of service.
03 May 2024
I have been highly impressed with Alcester Home Care. They have been a wonderful care company especially this last month when I became injured. They have stepped in and increased the care for my husband with no trouble at all (at least not visible to us!). Every single carer has been warm and friendly and very professional and it has made our lives so much easier. I would thoroughly recommend Alcester Home Care to anyone who needs support in their own home. They are great!
29 April 2024
My sister started her care package in December 23, I was going to be out of the country and felt she needed some help as her health had deteriorated. The whole transition into a care package went very smoothly. It was a big life change for my sister who had previously been independent and mobile. She was very pleased with all her carers, they are so kind and caring, always treating her as an individual and not just a "job". I would definitely recommend Alcester Home Care to anyone considering a care package for their loved ones. Also there is an app to download so you can read about the daily care routine. This is very reassuring, especially as I don't live nearby and don't see my sister on a daily basis.
24 April 2024
The staff are friendly and treat one with respect. They are punctual and if there are any problems, the office keeps you informed of changes to times or staff assigned. The staff not only perform their care tasks well but also take time to talk and build a relationship.
22 April 2024
My mum has 5 welfare visits a week. I meet the staff if I am visiting on the days they come and I have always found them to be kind, patient and friendly towards Mum (and myself). My main contact is with the office, amending/changing bookings to meet Mum's needs and circumstances. And I sometimes make late requests. My contact and requests have always been treated efficiently and politely by one member of staff in particular who is always friendly and helpful. He gets the job done with no fuss and promptly. Another member of staff is also helpful giving me guidance and advice when requested. My overall experience of the agency has been excellent over the years that we have been using them. Thank you everyone.
08 February 2024
It has been a joy to meet people after such a long time to share interests and feel part of different views and share life and its challenges for such a time as this. Thank you for your support.
23 January 2024
My grandmother has been taken care of by this team for 12 months, as a family we could not wish for anything better. From the start of our journey, we found the onboarding process was easy, they are very confident, professional, and reliable, and she gets to stay at home and have the care she requires and some independence. This gives me a piece of mind to know she has everything in place.
19 January 2024
We requested services from Alcester Home Care for respite with only a couple of weeks' notice for morning and evening visits to Mum who has dementia. The whole process has been seamless. Nothing is a problem. Assessments were swift and thorough. All carers on the rota are well-informed about Mum's needs and they are so kind. Mum looks forward to her care visits. It has really taken the pressure off whilst we await the arrival of a baby. I will be looking to continue to use the service beyond the respite period as we are so impressed. Highly recommend.
19 January 2024
Alcester Home Care have provided help in all aspects and have been really excellent at tailoring packages to meet our needs. Dad has always looked forward to the girls visiting and just talking to them.
19 January 2024
We cannot fault Alcester Home Care and the service they have provided for my dad since he needed extra support. All the carers have been friendly, polite and respectful and my dad enjoyed their visits. We were very impressed with the standard of care he received. Communication with Alcester Home Care has been excellent.