Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


Top Tips for Writing a Review

All reviews must comply with our Review Policy Content Standards.

0 characters (200 minimum, 1000 maximum)

How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Apex Prime Care Isle of Wight

stars
stars 19 March 2021
Apex have been caring for my mum for 18 months now and the care she has received has been excellent. During that time mum’s needs have increased and Apex have been extremely flexible. Having the app has been brilliant as I’m able to check the call notes and the carers are able to pass messages on to me. I am always contacted immediately if there are any problems. The carers are always on time and those that I have met have been very polite and caring. Being mum's only relative, and working full time, Apex have been like a lifeline to me. They are able to tend to mum's basic needs so that I can spend quality time with her.
Review from Louise D (Daughter of Client/Service User)
stars
stars 21 September 2018
I am satisfied with my care, carers and managers. Long may it continue!
Review from R R (Client / Service User)
stars
stars 20 September 2018
There is not a sufficient number of carers in ratio to clients. This impacts massively. I personally am supposed to have morning calls, I have had calls as late as 1 pm! The excuse is that they have not got enough carers - not my problem. Plus, I do not have male carers, so on a few occasions have had no care at all. I was abused as a kid. I am not having men in my personal space. The carers they have are massively overworked filling in the gaps. I think this is unfair of them because they are carers then they are more likely to do extra hours...because they care.
Review from Sara K (Client / Service User)