Submit a Review for Berkeley Home Health Winchmore Hill
49 Station Road, Winchmore Hill, Enfield, N21 3NB
View Full Details of Berkeley Home Health Winchmore HillLatest Reviews for Berkeley Home Health Winchmore Hill
12 April 2024
My father-in-law is now 102, and has carers three times a day. On the whole, they are very good and provide for his needs. Dealing with the office is fairly easy and the standard of all is reasonable.
10 April 2024
Berkeley Home has provided support for our parents in their home for nearly two years now. The carers have been professional and caring. Our parents value being able to stay in their home, and we are so grateful that the visits have enabled them to do so. Extra care was provided when our father first came out of the hospital, which helped him settle back into life at home.
08 March 2023
Berkeley homecare provided a very poor service for my mother. When they first took over the care from another agency it was acceptable but gradually became very poor due to the organisation not looking after the staff they inherited resulting in many excellent carers leaving. The CQC rating they are trading off relates to the previous agency. Do not be fooled, Berkeley is barely adequate. In the last six months of 2022, they were not able to fulfil the care needs of my mother. Frequently carers did not turn up, were late or were inexperienced and unable to provide a good standard of care. The emergency helpline did not operate and we were often left unable to contact the agency out of hours when a carer did not arrive. We terminated the contract with Berkeley at the beginning of 2023 and haven’t looked back.
09 December 2022
My Grandma of 91 was waiting for 1 hour and 15 minutes to be put to bed. The service has gone downhill and seriously declined. The carers are not turning up on time. The payment is extraordinarily expensive and unaffordable. Since changing to this company I have not seen any improvements in care or staff members. Unfortunately, we are not happy with this service anymore.
22 October 2019
Unfortunately, my father came to a time in his life (89-years-old) when he was unable to cope at home alone. Home Care Preferred made an enormous difference to his quality of life. They encouraged his independence where possible and cared for him retaining his dignity. Dad did not think of his carers as carers, but as friends. Thank you so much.
07 October 2019
The carers do their job adequately but administration is poor. I often have to ring up and change the dates they are coming in spite of it being specified when I prefer them to come. On one occasion my call was not returned and a further request on Saturday was also ignored. None the less I have appreciated the help I have been given.
31 July 2019
The care I have received has helped me cope with daily tasks with the difficulties with my health. I wouldn't have coped without it.
25 July 2019
We have found Home Care Preferred to be very responsive, adaptable and caring for the welfare of both my mother and me as her primary carer. The live-in care service allows me worry-free time away and the occasional visits when I need to be out for a few hours keep my mother safe and well cared for.
24 July 2019
Everyone is extremely professional and helpful. I would suggest that each client/family have one named person to deal with at the office if possible. The one to one connection is so so important. Many thanks.
24 July 2019
It is good to know that Mum is being visited in her own home as that is where she chooses to stay. Her support workers are generally very caring and diligent (although it would be nice to have more consistency of staff as she gets confused by meeting too many new people). I would and have recommended Home Care Preferred to friends with elderly relatives.
19 July 2019
I have used Home Care Preferred for our years. The care I received has always been very helpful, allowing me to lead an active and comfortable life despite restrictions caused by problems with mobility and hearing. The Manager is praised by his staff for his fair and sympathetic treatment. As a service user, I can attest to that from a professional and personal point of view.
25 June 2019
Care staff are kind, helpful and efficient. They have helped with ironing too. The admin staff are great finding solutions at short notice.
Latest Reviews for Berkeley Home Health Winchmore Hill
12 April 2024
My father-in-law is now 102, and has carers three times a day. On the whole, they are very good and provide for his needs. Dealing with the office is fairly easy and the standard of all is reasonable.
10 April 2024
Berkeley Home has provided support for our parents in their home for nearly two years now. The carers have been professional and caring. Our parents value being able to stay in their home, and we are so grateful that the visits have enabled them to do so. Extra care was provided when our father first came out of the hospital, which helped him settle back into life at home.
08 March 2023
Berkeley homecare provided a very poor service for my mother. When they first took over the care from another agency it was acceptable but gradually became very poor due to the organisation not looking after the staff they inherited resulting in many excellent carers leaving. The CQC rating they are trading off relates to the previous agency. Do not be fooled, Berkeley is barely adequate. In the last six months of 2022, they were not able to fulfil the care needs of my mother. Frequently carers did not turn up, were late or were inexperienced and unable to provide a good standard of care. The emergency helpline did not operate and we were often left unable to contact the agency out of hours when a carer did not arrive. We terminated the contract with Berkeley at the beginning of 2023 and haven’t looked back.
09 December 2022
My Grandma of 91 was waiting for 1 hour and 15 minutes to be put to bed. The service has gone downhill and seriously declined. The carers are not turning up on time. The payment is extraordinarily expensive and unaffordable. Since changing to this company I have not seen any improvements in care or staff members. Unfortunately, we are not happy with this service anymore.
22 October 2019
Unfortunately, my father came to a time in his life (89-years-old) when he was unable to cope at home alone. Home Care Preferred made an enormous difference to his quality of life. They encouraged his independence where possible and cared for him retaining his dignity. Dad did not think of his carers as carers, but as friends. Thank you so much.
07 October 2019
The carers do their job adequately but administration is poor. I often have to ring up and change the dates they are coming in spite of it being specified when I prefer them to come. On one occasion my call was not returned and a further request on Saturday was also ignored. None the less I have appreciated the help I have been given.
31 July 2019
The care I have received has helped me cope with daily tasks with the difficulties with my health. I wouldn't have coped without it.
25 July 2019
We have found Home Care Preferred to be very responsive, adaptable and caring for the welfare of both my mother and me as her primary carer. The live-in care service allows me worry-free time away and the occasional visits when I need to be out for a few hours keep my mother safe and well cared for.
24 July 2019
Everyone is extremely professional and helpful. I would suggest that each client/family have one named person to deal with at the office if possible. The one to one connection is so so important. Many thanks.
24 July 2019
It is good to know that Mum is being visited in her own home as that is where she chooses to stay. Her support workers are generally very caring and diligent (although it would be nice to have more consistency of staff as she gets confused by meeting too many new people). I would and have recommended Home Care Preferred to friends with elderly relatives.
19 July 2019
I have used Home Care Preferred for our years. The care I received has always been very helpful, allowing me to lead an active and comfortable life despite restrictions caused by problems with mobility and hearing. The Manager is praised by his staff for his fair and sympathetic treatment. As a service user, I can attest to that from a professional and personal point of view.
25 June 2019
Care staff are kind, helpful and efficient. They have helped with ironing too. The admin staff are great finding solutions at short notice.