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Copthall House, King Street, Newcastle-under-Lyme, ST5 1EL
View Full Details of Community Care Worker LtdLatest Reviews for Community Care Worker Ltd
11 December 2023
Good overall service, both by care staff and head office management. One staff member in particular has got to know and understand my aunt's needs and provides excellent care and also helps in reminding me when medication prescriptions are due to be collected.
22 June 2023
Possibly the worst care company in Staffordshire. The carers struggled with basic communication skills to a person who is profoundly deaf. They would constantly leave a week's worth of medication by the side of their bed. My parent has dementia and does not know what day it was. The carers rarely consulted their task list and frequently asked my parent if they wanted anything to which they replied no I’m fine. The carer would then go. Six minutes was the record from entering the property to leaving again. I had a constant battle with managers not returning calls and the staff who did answer the phone just laughed when I told them no one returns my calls. All in all, I honestly don’t know how this company is still allowed to trade.
10 May 2022
Apart from a few carers, most are extremely helpful and caring, level of care 99% of the time is excellent. Office staff are really good with any problems.
03 May 2022
Passable with a few exceptions.
02 May 2022
Carers are very good. Office staff, unfortunately, let the company down. Lack of understanding of what time-related medication is the main concern, especially when they alter call times. No matter how many times my niece rings the office and gets told it will be sorted, it just has not happened this month. Rotas need or should be done to suit the client not the company.
20 April 2022
The two main carers are very good, very pleased with how they treat my father. The problems arrive when you send a replacement, standard of care is poor, they don't read Dad's care plan.
18 April 2022
Good care and good communication.
12 May 2021
Superb understanding of my care needs.
22 April 2021
The staff are very good and the care workers are brilliant. I really look forward to seeing them.
19 April 2021
Very good, especially one member of staff.
19 April 2021
The carers I feel have been my friends. They are very willing and helpful and because they listen to me that means a lot.
14 April 2021
They look after me well.
10 March 2021
The most passionate care company I have ever come across. I love my carers. Any problem I have I feel I can talk to management. I feel very close to everyone in this company. It's been 4 years I have been with this company. I will recommend this company to everyone. Thank you Community Care Worker.
14 July 2020
Very good, could not do without them.
01 April 2020
Really pleased with all the care being provided for my mum. Each task is carried out with dignity, professionalism and also friendliness. Highly recommendable.
20 March 2020
Basic care issues:- some carers language not good - clients unable to understand. Some carers do not read their colleague's notes in the patient's file regarding the client's needs. Incontinent sheets are fitted the wrong way round - plastic sheet facing the client? Leaving the client unattended in the shower. Bed making. Cleaning commode properly. Asking the clients if they need them to do anything else. Using their phone instead of attending to the client!
04 April 2018
Staff look after me as I can't walk and have other problems. I can still write.
03 April 2018
I am completely satisfied with the service I have been given and have been treated with great respect by all who have attended me and the very pleasant attitude of all. Nothing is too much for them in their attitudes and approach to the task.
03 April 2018
The company and all of its staff deliver an excellent standard of care and are thorough and caring to all service users.
Latest Reviews for Community Care Worker Ltd
11 December 2023
Good overall service, both by care staff and head office management. One staff member in particular has got to know and understand my aunt's needs and provides excellent care and also helps in reminding me when medication prescriptions are due to be collected.
22 June 2023
Possibly the worst care company in Staffordshire. The carers struggled with basic communication skills to a person who is profoundly deaf. They would constantly leave a week's worth of medication by the side of their bed. My parent has dementia and does not know what day it was. The carers rarely consulted their task list and frequently asked my parent if they wanted anything to which they replied no I’m fine. The carer would then go. Six minutes was the record from entering the property to leaving again. I had a constant battle with managers not returning calls and the staff who did answer the phone just laughed when I told them no one returns my calls. All in all, I honestly don’t know how this company is still allowed to trade.
10 May 2022
Apart from a few carers, most are extremely helpful and caring, level of care 99% of the time is excellent. Office staff are really good with any problems.
03 May 2022
Passable with a few exceptions.
02 May 2022
Carers are very good. Office staff, unfortunately, let the company down. Lack of understanding of what time-related medication is the main concern, especially when they alter call times. No matter how many times my niece rings the office and gets told it will be sorted, it just has not happened this month. Rotas need or should be done to suit the client not the company.
20 April 2022
The two main carers are very good, very pleased with how they treat my father. The problems arrive when you send a replacement, standard of care is poor, they don't read Dad's care plan.
18 April 2022
Good care and good communication.
12 May 2021
Superb understanding of my care needs.
22 April 2021
The staff are very good and the care workers are brilliant. I really look forward to seeing them.
19 April 2021
Very good, especially one member of staff.
19 April 2021
The carers I feel have been my friends. They are very willing and helpful and because they listen to me that means a lot.
14 April 2021
They look after me well.
10 March 2021
The most passionate care company I have ever come across. I love my carers. Any problem I have I feel I can talk to management. I feel very close to everyone in this company. It's been 4 years I have been with this company. I will recommend this company to everyone. Thank you Community Care Worker.
14 July 2020
Very good, could not do without them.
01 April 2020
Really pleased with all the care being provided for my mum. Each task is carried out with dignity, professionalism and also friendliness. Highly recommendable.
20 March 2020
Basic care issues:- some carers language not good - clients unable to understand. Some carers do not read their colleague's notes in the patient's file regarding the client's needs. Incontinent sheets are fitted the wrong way round - plastic sheet facing the client? Leaving the client unattended in the shower. Bed making. Cleaning commode properly. Asking the clients if they need them to do anything else. Using their phone instead of attending to the client!
04 April 2018
Staff look after me as I can't walk and have other problems. I can still write.
03 April 2018
I am completely satisfied with the service I have been given and have been treated with great respect by all who have attended me and the very pleasant attitude of all. Nothing is too much for them in their attitudes and approach to the task.
03 April 2018
The company and all of its staff deliver an excellent standard of care and are thorough and caring to all service users.