Submit a Review for Annicare Ltd
22a, The Forum, North Hykeham, Lincoln, LN6 8HW
View Full Details of Annicare LtdLatest Reviews for Annicare Ltd
20 March 2025
After a short spell in hospital, my beloved great nan was discharged on end of life care and this was supported by Annicare. We found the adjustment to having carers visit regularly straight forward and with great communication. They supported not only my nan but us as a family, signposting other services and things we may find beneficial. We were impressed greatly with the care received that when we needed, we increased the hours of support to allow my mum a break and ensure nan was kept safe at all times. I wouldn't recommend the Annicare team highly enough from the office through to the carers. Thank you so much!
03 March 2025
My experience as an observer and a parent is very negative. I feel the simple requests from the client are ignored, eg. no male carers, not wanting to go to bed before 9.15 and not given enough time to toilet and no matter how many times these things are highlighted, it still happens. Eg. male carers keep coming and they don't get in as management have been told. Complete waste of money and resources. Coming to put a 50-year-old lady to bed before 9pm when she can't have meds until 10pm. Basic PPE and infection control as requested by client and family mostly ignored. Removing outdoor coats and jackets while working with client. Not all girls, but enough to warrant concern for more basic training. Need to be reminded they could be carrying bugs fatal to next client. Thus hand washing, gloves and aprons essential for vulnerable clients.
20 January 2025
Avoid Annicare, if you want your loved ones to remain safe and receive professional care. My mum has Alzheimer's and her medication was kept secure in a lock box in the kitchen. One of the carers left the lock box unlocked, which resulted in my mum overdosing. This could have been fatal, if there had been more medication but luckily for Annicare, there was only one full days supply left at the time. Furthermore, Annicare were being paid for 30 minutes care, twice a day. Most of the time, carers stayed for less than 1O minutes. They also gave my mum food that was not properly cooked, again due to the limited time they stayed. They also missed other tasks clearly outlined on the care plan. I asked for a full investigation, and have tried to chase this up but they have gone silent on me, so I'm just working out the best way forward. I really, really do not want anyone else to suffer at their hands.
18 June 2024
Having to access carers was initially an overwhelming thought, but the care and support both my husband and I have received has been invaluable. Knowing they will be coming is reassuring and a relief that my husband is comfortable and receiving the care he needs. They always ask how I am and if there is anything they can help me with. Overall I would recommend Annicare for treating us with respect and dignity.
23 May 2024
Timings were a problem but sorted now. No issues.
25 April 2024
Inconsistent care. Today, the carers were superb. Friendly, caring and kind. They talked with Mum and actually listened to her. They gave her a thorough wash in the morning. Some barely wash her at all. When I arrived yesterday, Mum cried, she told me that the carers are too rough with her and don't wash her properly. It's also distressing for her not really knowing which carer is coming and at what time. Too many different carers. Today we had two very professional carers - the same at all 4 visits which was brilliant. Please treat Mum as if she were your mum.
22 April 2024
The carers are very professional, always polite, ask if anything else can be done, or they can help with. Overall excellent service.
22 April 2024
All staff are friendly and come at regular intervals. Staff will go the extra mile and are there for client and family members. Staff seem well trained and caring. Im happy with the service and so is Mum, she looks forward to staff coming and enjoys a chat with them while they're working.
07 March 2024
From the time the family entered the office to speak with staff, we felt listened to and understood, it made us feel this company was different from the two other companies we contacted, Annicare was the only one to invite us in, and we were warmly greeted and offered a beverage and taken to a quite room to discuss the needs of our loved one.
19 February 2024
For the second time, Annicare provided amazing support to help us as a family look after my mum and keep her at home as she wished. The care was second to none and nothing was ever too much trouble. The support didn't stop with Mum but helped us as a family, we are forever grateful for the care provided. Thank you!
01 March 2023
I am so grateful for the gentle care my father received at home in the last few days of his life. All 8 carers who visited him, including one especially lovely lady who stayed overnight twice, were highly professional and supportive. In being able to remain at home, my Dad had his wishes granted and my prayers answered. Thanks to all involved, including the wonderful District Nurses who assessed Dad's needs, and the Hospice who sourced Annicare.
30 September 2021
A hospice at home service appointed Annicare to administer palliative care to my wife who has now sadly died, the care afforded to her was first class, professional, caring, and very sympathetic to her needs, all the staff who visited were first class, but I would like to make a special mention of 2 members of staff in particular who were exceptional to the degree I would like to thank them personally for their consideration given to my wife.
04 March 2020
The care I received was truly holistic, supporting me not only to achieve my goals but most importantly maintain my independence. My care team were amazing. All of them went above and beyond to support me as not just a person, but as an individual.
21 January 2020
Every carer that we have had (3) has been professional, empathetic and diligent. They have been experienced and knowledgeable but have also listened and learnt so that they could support our child to the best of their ability. I am extremely grateful for the support they have provided and would recommend them unreservedly.
21 January 2020
One lady was excellent always. One lady was here only once - no complaints.
25 April 2019
What an amazing team Annicare have. From daycare in the home to night sitters. Nothing is ever too much trouble. They show compassion and caring, allowing Mum to keep her dignity at all times. Detailed notes of care given during the night always left. Can't thank you all enough. Special mention to the lady who put us at ease during first meeting. Thank you to you all for making this so much easier than it could have been.
16 August 2018
We found the cares were lovely to my mum. They were trustworthy and treated my mum with care and dignity. Communication was also good. All in all the overall care by the whole team was first class. Thank you.
25 April 2018
A very professional company who really go above and beyond to provide the best care possible in all situations, care really is the heart of what they do.
05 March 2018
Amazing providers of care, couldn't be happier with the service this agency has provided for my brother.
05 March 2018
A lovely professional agency of whom takes great pride in their own work, staff and agency workers. Would recommend to any of my family and friends. Nothing is too much for this company and will go above and beyond to offer advice.
Latest Reviews for Annicare Ltd
20 March 2025
After a short spell in hospital, my beloved great nan was discharged on end of life care and this was supported by Annicare. We found the adjustment to having carers visit regularly straight forward and with great communication. They supported not only my nan but us as a family, signposting other services and things we may find beneficial. We were impressed greatly with the care received that when we needed, we increased the hours of support to allow my mum a break and ensure nan was kept safe at all times. I wouldn't recommend the Annicare team highly enough from the office through to the carers. Thank you so much!
03 March 2025
My experience as an observer and a parent is very negative. I feel the simple requests from the client are ignored, eg. no male carers, not wanting to go to bed before 9.15 and not given enough time to toilet and no matter how many times these things are highlighted, it still happens. Eg. male carers keep coming and they don't get in as management have been told. Complete waste of money and resources. Coming to put a 50-year-old lady to bed before 9pm when she can't have meds until 10pm. Basic PPE and infection control as requested by client and family mostly ignored. Removing outdoor coats and jackets while working with client. Not all girls, but enough to warrant concern for more basic training. Need to be reminded they could be carrying bugs fatal to next client. Thus hand washing, gloves and aprons essential for vulnerable clients.
20 January 2025
Avoid Annicare, if you want your loved ones to remain safe and receive professional care. My mum has Alzheimer's and her medication was kept secure in a lock box in the kitchen. One of the carers left the lock box unlocked, which resulted in my mum overdosing. This could have been fatal, if there had been more medication but luckily for Annicare, there was only one full days supply left at the time. Furthermore, Annicare were being paid for 30 minutes care, twice a day. Most of the time, carers stayed for less than 1O minutes. They also gave my mum food that was not properly cooked, again due to the limited time they stayed. They also missed other tasks clearly outlined on the care plan. I asked for a full investigation, and have tried to chase this up but they have gone silent on me, so I'm just working out the best way forward. I really, really do not want anyone else to suffer at their hands.
18 June 2024
Having to access carers was initially an overwhelming thought, but the care and support both my husband and I have received has been invaluable. Knowing they will be coming is reassuring and a relief that my husband is comfortable and receiving the care he needs. They always ask how I am and if there is anything they can help me with. Overall I would recommend Annicare for treating us with respect and dignity.
23 May 2024
Timings were a problem but sorted now. No issues.
25 April 2024
Inconsistent care. Today, the carers were superb. Friendly, caring and kind. They talked with Mum and actually listened to her. They gave her a thorough wash in the morning. Some barely wash her at all. When I arrived yesterday, Mum cried, she told me that the carers are too rough with her and don't wash her properly. It's also distressing for her not really knowing which carer is coming and at what time. Too many different carers. Today we had two very professional carers - the same at all 4 visits which was brilliant. Please treat Mum as if she were your mum.
22 April 2024
The carers are very professional, always polite, ask if anything else can be done, or they can help with. Overall excellent service.
22 April 2024
All staff are friendly and come at regular intervals. Staff will go the extra mile and are there for client and family members. Staff seem well trained and caring. Im happy with the service and so is Mum, she looks forward to staff coming and enjoys a chat with them while they're working.
07 March 2024
From the time the family entered the office to speak with staff, we felt listened to and understood, it made us feel this company was different from the two other companies we contacted, Annicare was the only one to invite us in, and we were warmly greeted and offered a beverage and taken to a quite room to discuss the needs of our loved one.
19 February 2024
For the second time, Annicare provided amazing support to help us as a family look after my mum and keep her at home as she wished. The care was second to none and nothing was ever too much trouble. The support didn't stop with Mum but helped us as a family, we are forever grateful for the care provided. Thank you!
01 March 2023
I am so grateful for the gentle care my father received at home in the last few days of his life. All 8 carers who visited him, including one especially lovely lady who stayed overnight twice, were highly professional and supportive. In being able to remain at home, my Dad had his wishes granted and my prayers answered. Thanks to all involved, including the wonderful District Nurses who assessed Dad's needs, and the Hospice who sourced Annicare.
30 September 2021
A hospice at home service appointed Annicare to administer palliative care to my wife who has now sadly died, the care afforded to her was first class, professional, caring, and very sympathetic to her needs, all the staff who visited were first class, but I would like to make a special mention of 2 members of staff in particular who were exceptional to the degree I would like to thank them personally for their consideration given to my wife.
04 March 2020
The care I received was truly holistic, supporting me not only to achieve my goals but most importantly maintain my independence. My care team were amazing. All of them went above and beyond to support me as not just a person, but as an individual.
21 January 2020
Every carer that we have had (3) has been professional, empathetic and diligent. They have been experienced and knowledgeable but have also listened and learnt so that they could support our child to the best of their ability. I am extremely grateful for the support they have provided and would recommend them unreservedly.
21 January 2020
One lady was excellent always. One lady was here only once - no complaints.
25 April 2019
What an amazing team Annicare have. From daycare in the home to night sitters. Nothing is ever too much trouble. They show compassion and caring, allowing Mum to keep her dignity at all times. Detailed notes of care given during the night always left. Can't thank you all enough. Special mention to the lady who put us at ease during first meeting. Thank you to you all for making this so much easier than it could have been.
16 August 2018
We found the cares were lovely to my mum. They were trustworthy and treated my mum with care and dignity. Communication was also good. All in all the overall care by the whole team was first class. Thank you.
25 April 2018
A very professional company who really go above and beyond to provide the best care possible in all situations, care really is the heart of what they do.
05 March 2018
Amazing providers of care, couldn't be happier with the service this agency has provided for my brother.
05 March 2018
A lovely professional agency of whom takes great pride in their own work, staff and agency workers. Would recommend to any of my family and friends. Nothing is too much for this company and will go above and beyond to offer advice.