Submit a Review for SureCare (Redbridge & Epping Forest)
113 High Road, Loughton, IG10 4JA
View Full Details of SureCare (Redbridge & Epping Forest)Latest Reviews for SureCare (Redbridge & Epping Forest)
07 December 2022
I am a very close friend of this dear lady, who sadly has no living family, so it is important to me that she receives the best care and attention available, which I believe is provided by SureCare managers and carers. She is very pleased with the care she receives, and I know that the "girls" take very good care of her needs and wants, and I visit a few times a week, so that should there be any problems or difficulties, I can identify them and communicate with the manager so that they can be addressed as necessary and should there be a need for action to be taken then I am kept informed accordingly. She has had a few medical issues over the last year, but they have been dealt with sensibly, professionally and compassionately by all the team, and I am very grateful for that. I had personal experience with the care SureCare provided myself some two years ago, so am familiar with their standards.
06 December 2022
Amazing caring staff, considerate in every way, my mum was totally happy with them, when I arrived every day she was relaxed. It makes so much difference to be able to rely on carers that are focused and professional in their work.
25 November 2022
SureCare took over caring for both my parent in September 2022 from the local authority services. My parents were very unhappy with the local authority services care team. SureCare were a breath of fresh air, The management team have restored confidence in care services to both of my 87-year-old parents. They are happy again, being cared for in their own home, which was what they both wanted. The management team have been so kind and take the time to listen and understand their needs. All the carers at SureCare are excellent, and their manager ensures an extremely high quality of service. I would highly recommend this agency.
27 May 2022
Thank you to the manager and the team for ensuring our greataunt, of 100-years-old, was able to spend her final years in her home and be cared for around the clock. The team did an amazing job, and my hat goes off to their patience and resilience, plus doing such a fantastic job in tough times. I admire you all, and a special mention to two members of staff within the carers team. I would recommend anyone looking for good care with a personal touch to consider this amazing business. Thank you to you all.
04 January 2022
The owner and her team of carers are just lovely. My mum, with early-onset Alzheimer's, loves her carers and is thriving under their care. I live abroad, so having the peace of mind that she’s ok is essential. Recommended.
21 December 2021
We used SureCare for only a short time during my mother's latter weeks. They were reliable, professional and totally understood what was needed to assist in keeping Mum at home. I wouldn't hesitate to recommend them to anyone.
10 December 2021
For many months, SureCare - Redbridge and Epping Forest have been providing care for my sister-in-law. The level of care has been excellent. Carers paid attention to the likes and dislikes of my sister-in-law, and have gone out of their way to ensure she gets a morning call and a night call at a time that is best suited to her. They have made sure that she is safe. At the beginning of November, my sister-in-law was taken ill and the carer helped her, ensured she was clean and stayed with her until I could get to her - this was very late at night. A week later she was taken ill again and this time the carer stayed with her until the ambulance arrived. She secured the home and everything was safe when I got there. All the carers at SureCare - Redbridge and Epping Forest are excellent and their manager ensures an extremely high quality of service. I would highly recommend this agency to anyone who needed help and care. You can be sure you or your loved one are in good, safe hands.
15 November 2021
The care provided for my mother by SureCare during the last few days of her life was exceptional. The team went above and beyond expectations in assessing Mum’s needs following discharge from the hospital and helping put in place everything needed to ensure she could be cared for with dignity. The carers were wonderful with Mum, showing great compassion, thoughtfulness and sensitivity, as well as professionalism and initiative, to make sure she was as comfortable as possible. SureCare also worked closely with family members, discussing Mum’s needs and keeping us updated after every visit during a period of rapid decline in health. SureCare had also provided carers for Mum over a period of months earlier this year to assist with meal preparation and personal care when she had been able to be more independent. I would not hesitate to recommend SureCare services.
16 March 2021
I have found SureCare extremely responsive, flexible and professional in its approach to the care provided to my elderly mother. Any contact/communication with SureCare, either by telephone or email, has been responded to promptly and courteously. From my experiences, I have no hesitation in recommending SureCare as a care agency.
15 March 2021
I am very pleased with the ladies who help me. They are very reliable, cheerful, efficient, a pleasure to see every day. Their work is first class and their time is not shortened. I like having them so much. I am happy to get a few extra hours.
05 March 2021
Mum has been being supported by SureCare for over 18-months now. They have been absolutely brilliant. She has four regular caregivers, and they are all amazing with Mum, we couldn’t have asked for better carers. They always go the extra mile to ensure Mum had everything she needs. These have been testing times with Covid-19, but they have provided a seamless service throughout. Communication within the organisation is fantastic, and the manager will always check in with me to make sure we are happy with the care Mum is receiving.
25 January 2021
SureCare has now been looking after my elderly friend in her own home for around 18-months. The level of care is exceptional, and the carers have developed a very warm relationship with this somewhat isolated and sometimes rather prickly lady. They even bought her birthday presents and a miniature Christmas tree; they have become friends as well as carers. Communication is generally good, and I feel that she has been well looked after. They have gone to great trouble to take care of her during the pandemic, and hygiene has been very well maintained. I have no hesitation in recommending them for anyone who requires care in their own home.
08 September 2020
SureCare have been providing help to my elderly mother for some time now, and when we needed to increase the number of visits during the pandemic they quickly made the changes and the care they provided made a considerable difference to my mother's state of mind. More recently there has been a medical issue and SureCare staff were quick to spot this and call 111. The advice was to get my mother to hospital, and as I live some distance away they accompanied her and stayed with her while she was assessed and treated. They kept me informed at all times and it was very reassuring to know that she was not alone, as she can be anxious. SureCare are extremely flexible and have added and removed visits at short notice, while I have been visiting frequently. When I do meet the staff they are always very caring of my mother and friendly to me. I would like to thank all the staff for their help and would recommend them.
12 August 2020
The team are very professional, friendly and reliable. They have been a big help both before and throughout the COVID lockdown. I would have no hesitation in recommending the manager and her team to provide in-house support to anyone who needs support in order to remain in their home as opposed to a residential care home.
07 October 2019
SureCare look after my 90-year-old mum - who can be difficult at times - with patience and support. There is a good open dialogue between myself and the carers at SureCare. All carers are committed and reliable. Well managed by the manager who regularly communicates with me and does spot checks to ensure all is well with Mum. I would definitely recommend.
07 May 2019
My wife has Alzheimer’s and I was finding life difficult coping with her illness. I needed respite and contacted Surecare (Redbridge and Epping Forrest) for help. The principal came to visit us to assess my wife. The principal was very thorough with her assessment. We agreed that Surecare would look after my wife for 20 days. During that time my wife was looked after with excellent care and I was very pleased with the way their work was conducted. Needless to say, I will be using Surecare (Redbridge and Epping Forrest) on my next respite time.
01 April 2019
I selected this care agency for my mum (who has advanced/end-stage dementia) last October after receiving a personal budget to help towards the cost of her care and researching various different care agencies. The managers are kind and considerate and if I need any additional help or advice they will get back in touch with me ASAP. We have had the same carer since we commenced the service and she is excellent. She relates very well with Mum: takes time to sit and chat with her; ensures she eats and drinks (i.e. strongly encourages her to) and ensures that she is fresh and comfortable as often as necessary. I am able to go out for a few hours twice a week knowing that Mum is excellent hands.
27 December 2018
The care assistants are always on time. They are very friendly and always overstay their set time to make sure everything is ok. New care staff are always sent in to shadow before they cover the permanent staff. Great service, totally recommend. Thank you!
30 October 2018
The SureCare team provided end of life care for my father who was diagnosed with advanced gallbladder cancer. The care that was provided was of the highest possible standard. The carers were extremely professional and cared for my father as if he was a member of their own family. I was able to go to work in peace knowing that my beloved father was in safe and loving hands. Apart from the professionalism and excellent standard of care provided by the SureCare team, the thing that made me and my father most happy was that he was treated with the utmost dignity, respect, love and concern - the team really went above and beyond the call of duty. They accommodated and understood my father's needs without a word of complaint although he was not an easy person to please and nor am I! They also took the time to ask me how I was, which meant the world to me during such a difficult and stressful time. I really do not have the words to express the excellence of the care provided to my father.
19 October 2018
The SureCare Agency gave us peace of mind to know that my sister was being cared for by extremely kind and caring staff, at a difficult time. I would like to thank everyone involved with my sister's excellent care.
Latest Reviews for SureCare (Redbridge & Epping Forest)
07 December 2022
I am a very close friend of this dear lady, who sadly has no living family, so it is important to me that she receives the best care and attention available, which I believe is provided by SureCare managers and carers. She is very pleased with the care she receives, and I know that the "girls" take very good care of her needs and wants, and I visit a few times a week, so that should there be any problems or difficulties, I can identify them and communicate with the manager so that they can be addressed as necessary and should there be a need for action to be taken then I am kept informed accordingly. She has had a few medical issues over the last year, but they have been dealt with sensibly, professionally and compassionately by all the team, and I am very grateful for that. I had personal experience with the care SureCare provided myself some two years ago, so am familiar with their standards.
06 December 2022
Amazing caring staff, considerate in every way, my mum was totally happy with them, when I arrived every day she was relaxed. It makes so much difference to be able to rely on carers that are focused and professional in their work.
25 November 2022
SureCare took over caring for both my parent in September 2022 from the local authority services. My parents were very unhappy with the local authority services care team. SureCare were a breath of fresh air, The management team have restored confidence in care services to both of my 87-year-old parents. They are happy again, being cared for in their own home, which was what they both wanted. The management team have been so kind and take the time to listen and understand their needs. All the carers at SureCare are excellent, and their manager ensures an extremely high quality of service. I would highly recommend this agency.
27 May 2022
Thank you to the manager and the team for ensuring our greataunt, of 100-years-old, was able to spend her final years in her home and be cared for around the clock. The team did an amazing job, and my hat goes off to their patience and resilience, plus doing such a fantastic job in tough times. I admire you all, and a special mention to two members of staff within the carers team. I would recommend anyone looking for good care with a personal touch to consider this amazing business. Thank you to you all.
04 January 2022
The owner and her team of carers are just lovely. My mum, with early-onset Alzheimer's, loves her carers and is thriving under their care. I live abroad, so having the peace of mind that she’s ok is essential. Recommended.
21 December 2021
We used SureCare for only a short time during my mother's latter weeks. They were reliable, professional and totally understood what was needed to assist in keeping Mum at home. I wouldn't hesitate to recommend them to anyone.
10 December 2021
For many months, SureCare - Redbridge and Epping Forest have been providing care for my sister-in-law. The level of care has been excellent. Carers paid attention to the likes and dislikes of my sister-in-law, and have gone out of their way to ensure she gets a morning call and a night call at a time that is best suited to her. They have made sure that she is safe. At the beginning of November, my sister-in-law was taken ill and the carer helped her, ensured she was clean and stayed with her until I could get to her - this was very late at night. A week later she was taken ill again and this time the carer stayed with her until the ambulance arrived. She secured the home and everything was safe when I got there. All the carers at SureCare - Redbridge and Epping Forest are excellent and their manager ensures an extremely high quality of service. I would highly recommend this agency to anyone who needed help and care. You can be sure you or your loved one are in good, safe hands.
15 November 2021
The care provided for my mother by SureCare during the last few days of her life was exceptional. The team went above and beyond expectations in assessing Mum’s needs following discharge from the hospital and helping put in place everything needed to ensure she could be cared for with dignity. The carers were wonderful with Mum, showing great compassion, thoughtfulness and sensitivity, as well as professionalism and initiative, to make sure she was as comfortable as possible. SureCare also worked closely with family members, discussing Mum’s needs and keeping us updated after every visit during a period of rapid decline in health. SureCare had also provided carers for Mum over a period of months earlier this year to assist with meal preparation and personal care when she had been able to be more independent. I would not hesitate to recommend SureCare services.
16 March 2021
I have found SureCare extremely responsive, flexible and professional in its approach to the care provided to my elderly mother. Any contact/communication with SureCare, either by telephone or email, has been responded to promptly and courteously. From my experiences, I have no hesitation in recommending SureCare as a care agency.
15 March 2021
I am very pleased with the ladies who help me. They are very reliable, cheerful, efficient, a pleasure to see every day. Their work is first class and their time is not shortened. I like having them so much. I am happy to get a few extra hours.
05 March 2021
Mum has been being supported by SureCare for over 18-months now. They have been absolutely brilliant. She has four regular caregivers, and they are all amazing with Mum, we couldn’t have asked for better carers. They always go the extra mile to ensure Mum had everything she needs. These have been testing times with Covid-19, but they have provided a seamless service throughout. Communication within the organisation is fantastic, and the manager will always check in with me to make sure we are happy with the care Mum is receiving.
25 January 2021
SureCare has now been looking after my elderly friend in her own home for around 18-months. The level of care is exceptional, and the carers have developed a very warm relationship with this somewhat isolated and sometimes rather prickly lady. They even bought her birthday presents and a miniature Christmas tree; they have become friends as well as carers. Communication is generally good, and I feel that she has been well looked after. They have gone to great trouble to take care of her during the pandemic, and hygiene has been very well maintained. I have no hesitation in recommending them for anyone who requires care in their own home.
08 September 2020
SureCare have been providing help to my elderly mother for some time now, and when we needed to increase the number of visits during the pandemic they quickly made the changes and the care they provided made a considerable difference to my mother's state of mind. More recently there has been a medical issue and SureCare staff were quick to spot this and call 111. The advice was to get my mother to hospital, and as I live some distance away they accompanied her and stayed with her while she was assessed and treated. They kept me informed at all times and it was very reassuring to know that she was not alone, as she can be anxious. SureCare are extremely flexible and have added and removed visits at short notice, while I have been visiting frequently. When I do meet the staff they are always very caring of my mother and friendly to me. I would like to thank all the staff for their help and would recommend them.
12 August 2020
The team are very professional, friendly and reliable. They have been a big help both before and throughout the COVID lockdown. I would have no hesitation in recommending the manager and her team to provide in-house support to anyone who needs support in order to remain in their home as opposed to a residential care home.
07 October 2019
SureCare look after my 90-year-old mum - who can be difficult at times - with patience and support. There is a good open dialogue between myself and the carers at SureCare. All carers are committed and reliable. Well managed by the manager who regularly communicates with me and does spot checks to ensure all is well with Mum. I would definitely recommend.
07 May 2019
My wife has Alzheimer’s and I was finding life difficult coping with her illness. I needed respite and contacted Surecare (Redbridge and Epping Forrest) for help. The principal came to visit us to assess my wife. The principal was very thorough with her assessment. We agreed that Surecare would look after my wife for 20 days. During that time my wife was looked after with excellent care and I was very pleased with the way their work was conducted. Needless to say, I will be using Surecare (Redbridge and Epping Forrest) on my next respite time.
01 April 2019
I selected this care agency for my mum (who has advanced/end-stage dementia) last October after receiving a personal budget to help towards the cost of her care and researching various different care agencies. The managers are kind and considerate and if I need any additional help or advice they will get back in touch with me ASAP. We have had the same carer since we commenced the service and she is excellent. She relates very well with Mum: takes time to sit and chat with her; ensures she eats and drinks (i.e. strongly encourages her to) and ensures that she is fresh and comfortable as often as necessary. I am able to go out for a few hours twice a week knowing that Mum is excellent hands.
27 December 2018
The care assistants are always on time. They are very friendly and always overstay their set time to make sure everything is ok. New care staff are always sent in to shadow before they cover the permanent staff. Great service, totally recommend. Thank you!
30 October 2018
The SureCare team provided end of life care for my father who was diagnosed with advanced gallbladder cancer. The care that was provided was of the highest possible standard. The carers were extremely professional and cared for my father as if he was a member of their own family. I was able to go to work in peace knowing that my beloved father was in safe and loving hands. Apart from the professionalism and excellent standard of care provided by the SureCare team, the thing that made me and my father most happy was that he was treated with the utmost dignity, respect, love and concern - the team really went above and beyond the call of duty. They accommodated and understood my father's needs without a word of complaint although he was not an easy person to please and nor am I! They also took the time to ask me how I was, which meant the world to me during such a difficult and stressful time. I really do not have the words to express the excellence of the care provided to my father.
19 October 2018
The SureCare Agency gave us peace of mind to know that my sister was being cared for by extremely kind and caring staff, at a difficult time. I would like to thank everyone involved with my sister's excellent care.