Submit a Review for Alina Homecare Horley
Unit 7, Magellan Terrace, Gatwick Road, Crawley, RH10 9PJ
View Full Details of Alina Homecare HorleyLatest Reviews for Alina Homecare Horley
14 February 2025
The kindness to my mother and her dignity is paramount. Extras the company do are they inform me of anything medically, potentially harmful (setting light to kitchen roll) or mentally changing with Mum. If she needs food for the following week, or personal care items, they inform with plenty of time. At short notice (couple of hours) they will do an extra visit. Friendly when I call, nothing is a drama.
05 February 2025
After reviewing the background of various companies it was clear that this one has a different approach to care and although slightly higher in cost, they are proof that you get what you pay for. The staff have been absolutely fantastic and a vast improvement on a previous company who used agency staff. All carers have been absolutely fantastic and it is clear that they genuinely care. There have been a number of challenges thrown up by my mother and a few created by situations (such as a recent cold spell which froze the key safe). On all occasions, they have shown initiative and flexibility in helping me find a resolution. They make my mother feel very comfortable too and I feel like she is in very safe hands. Excellent all around.
24 September 2024
Alina Care is a well-led, professional, and dedicated Team. Communication was excellent, the level of care was outstanding, and the staff maintained dignity all the time. All were compassionate and allowed us to keep Mum at home to the very end, as she wanted! The whole team was so supportive of us as Carers even through the scary bits at the end! We look back at what they did for Mum and us with deep gratitude and joy. I highly recommend Alina.
30 July 2024
The care and compassion shown to Mum by all the carers in the past six months have been excellent, enabling us to keep mum living at home with us. Carers showed great understanding as her dementia advanced, they were respectful and continually cheerful. Mum always had a smile on her face when they arrived. We were very impressed with everyone involved in the management of her care, our requests for changes to visits, additional visits or respite breaks were handled quickly and efficiently. I would highly recommend the company.
16 May 2024
The carers are all excellent and my grandmother feels like she has become friends with some of them and looks forward to seeing them each day. Her family live quite a long way from where she lives and we think the app is very helpful to keep track of her day and let us know how she is feeling. We have said it’s very reassuring to be able to know when the carers have been and if there are any concerns we as a family can respond straight away.
10 May 2024
All the carers were friendly, approachable and attentive to my wife's needs. They were always happy to chat and check on us both. We built up a rapport with the carers and they were always willing to do extra when her needs increased. It was lovely to have the carers in so that she could stay in her own home. Good service throughout our time with Alina.
23 November 2023
I have found the carers to be friendly, helpful, and very efficient. It was also a plus point to have the same group of carers every morning and I felt it gave me the opportunity to build up a relationship with them.
17 August 2023
The carers are punctual, kind, polite and respectful not only of Mum but also her home. The same small group of carers visit her, which means she gets to know and trust them. We knew the carers would be good when we met one of them, who is lovely, but also very professional. The detailed notes she made of the help Mum requires are followed by the carers and are very personal to Mum. We're so pleased that they are helping Mum stay in her own home.
30 May 2023
I found the carers mostly friendly and most helpful. I would prefer the same carer on each visit when possible and where possible a fixed time, otherwise no concerns.
24 May 2023
It had been a very difficult time deciding on the care needed at home for my husband after he was discharged from hospital. From the very first phone call with the Alina home care team, we were put at ease. A team member came and spoke to me at home to discuss what help we required, what time in the day was better for us, how many visits a day would be required etc, they listened and answered all my questions (I had a lot), at no time did I feel uncomfortable. All the carers are very polite and friendly and have been very understanding and kind to my husband (and also me), they always take time with him so he doesn’t feel rushed. We both are very happy with the care my husband receives from Alina care home and would definitely recommend them.
09 May 2023
It's a difficult time when you have to make a transition from being independent to accepting that you need a little help and extra care but all the lovely ladies at Alina Homecare Horley have been extremely professional, considerate and caring. They have helped my mother-in-law remain living at her home, as she wishes, for the time being, and for that we are grateful. We particularly like the app which provides us with information on who has visited, when and how they have helped her, it's a wonderful link for us. We really appreciate how attentive Alina are to not just her basic needs but to her mood and how my mother-in-law is feeling. We have recommended Alina to people and wouldn't hesitate to do so again. Excellent service.
05 May 2023
The team at Alina Homecare have been very kind and supportive to both myself and my father. I have noticed an improvement in my father's overall wellbeing since using the service and I know he looks forward to the care visits. We have both benefited from the friendly, attentive and professional support offered by the team at Alina. I am extremely grateful to them for everything.
19 April 2023
I am very happy with all the care Mum receives from the girls at Alina Homecare. They are reliable kind and hard-working and always let me know if there are any concerns. Mum says they are all lovely and she looks forward to them coming. We would not manage without them and I am extremely grateful for their kindness and care.
14 March 2023
A great service that has provided excellent care and supports us through these challenging times. All we meet and talk to are consummate professionals. The staff protect Mum's dignity and safety at all times.
06 October 2022
I find nothing is too much trouble and everyone is calming and attentive. Cannot fault the company. Would recommend to anyone.
08 December 2020
I have found the team at Alina very kind, lovely to speak to, and very discrete if any difficult issues arise. They have the confidence of my mother and have been observant on health issues, keeping in touch as necessary. During Covid times, they have been careful with infection control, and have remained professional and responsive despite the added pressure that all care teams are under. I live at a distance so it is such a relief to know that someone will see both my parents every morning and will alert me if any action is needed. I am grateful to all the team.
15 October 2020
The carers are extremely kind, caring and very loving towards my Mum. They have a great deal of patience with her specific needs and requirements. They take time to talk with her and engage with her family which is very important to Mum.
01 October 2020
Alina Homecare's staff have been visiting my father between two and four times a day for the last three months and as well as numerous conversations with their management team regarding routine issues, on several occasions, I have been present when the carers are visiting. In all my contacts, I have been very impressed by the combination of a professional approach and a genuine caring attitude towards my father and his needs. More than this, I can see over the period my father's mental and physical health have improved at a time when we would reasonably expect a steady decay. Each of the carers seem to have gone out of their way to learn about my father and engage with him in a meaningful and comfortable way. There hasn't been one he hasn't talked positively of. The only minor problem is that visits are sometimes not at the time and with the carer the rota led my father to expect. However, we accept that managing this is a complex task and it is not always possible to be perfect.
25 September 2020
I don't know what we would do without the carers that come in and help with the care of my mother, they are very helpful and very kind to my mother. When I ring the office they are very understanding and always willing to help me, my mother spends a lot of time in hospital so when she comes out the carers are always giving her extra help. I don't know what we would do without them. Thank you.
25 September 2020
I am so thankful for Alina Homecare visiting my mother. I was really struggling to manage on my own and felt I was alone dealing with it. When they came to visit me and mum, I was put at ease and they reassured me. We have such wonderful carers who visit and they are always kind, considerate and respectful. I am over the moon with them.
Latest Reviews for Alina Homecare Horley
14 February 2025
The kindness to my mother and her dignity is paramount. Extras the company do are they inform me of anything medically, potentially harmful (setting light to kitchen roll) or mentally changing with Mum. If she needs food for the following week, or personal care items, they inform with plenty of time. At short notice (couple of hours) they will do an extra visit. Friendly when I call, nothing is a drama.
05 February 2025
After reviewing the background of various companies it was clear that this one has a different approach to care and although slightly higher in cost, they are proof that you get what you pay for. The staff have been absolutely fantastic and a vast improvement on a previous company who used agency staff. All carers have been absolutely fantastic and it is clear that they genuinely care. There have been a number of challenges thrown up by my mother and a few created by situations (such as a recent cold spell which froze the key safe). On all occasions, they have shown initiative and flexibility in helping me find a resolution. They make my mother feel very comfortable too and I feel like she is in very safe hands. Excellent all around.
24 September 2024
Alina Care is a well-led, professional, and dedicated Team. Communication was excellent, the level of care was outstanding, and the staff maintained dignity all the time. All were compassionate and allowed us to keep Mum at home to the very end, as she wanted! The whole team was so supportive of us as Carers even through the scary bits at the end! We look back at what they did for Mum and us with deep gratitude and joy. I highly recommend Alina.
30 July 2024
The care and compassion shown to Mum by all the carers in the past six months have been excellent, enabling us to keep mum living at home with us. Carers showed great understanding as her dementia advanced, they were respectful and continually cheerful. Mum always had a smile on her face when they arrived. We were very impressed with everyone involved in the management of her care, our requests for changes to visits, additional visits or respite breaks were handled quickly and efficiently. I would highly recommend the company.
16 May 2024
The carers are all excellent and my grandmother feels like she has become friends with some of them and looks forward to seeing them each day. Her family live quite a long way from where she lives and we think the app is very helpful to keep track of her day and let us know how she is feeling. We have said it’s very reassuring to be able to know when the carers have been and if there are any concerns we as a family can respond straight away.
10 May 2024
All the carers were friendly, approachable and attentive to my wife's needs. They were always happy to chat and check on us both. We built up a rapport with the carers and they were always willing to do extra when her needs increased. It was lovely to have the carers in so that she could stay in her own home. Good service throughout our time with Alina.
23 November 2023
I have found the carers to be friendly, helpful, and very efficient. It was also a plus point to have the same group of carers every morning and I felt it gave me the opportunity to build up a relationship with them.
17 August 2023
The carers are punctual, kind, polite and respectful not only of Mum but also her home. The same small group of carers visit her, which means she gets to know and trust them. We knew the carers would be good when we met one of them, who is lovely, but also very professional. The detailed notes she made of the help Mum requires are followed by the carers and are very personal to Mum. We're so pleased that they are helping Mum stay in her own home.
30 May 2023
I found the carers mostly friendly and most helpful. I would prefer the same carer on each visit when possible and where possible a fixed time, otherwise no concerns.
24 May 2023
It had been a very difficult time deciding on the care needed at home for my husband after he was discharged from hospital. From the very first phone call with the Alina home care team, we were put at ease. A team member came and spoke to me at home to discuss what help we required, what time in the day was better for us, how many visits a day would be required etc, they listened and answered all my questions (I had a lot), at no time did I feel uncomfortable. All the carers are very polite and friendly and have been very understanding and kind to my husband (and also me), they always take time with him so he doesn’t feel rushed. We both are very happy with the care my husband receives from Alina care home and would definitely recommend them.
09 May 2023
It's a difficult time when you have to make a transition from being independent to accepting that you need a little help and extra care but all the lovely ladies at Alina Homecare Horley have been extremely professional, considerate and caring. They have helped my mother-in-law remain living at her home, as she wishes, for the time being, and for that we are grateful. We particularly like the app which provides us with information on who has visited, when and how they have helped her, it's a wonderful link for us. We really appreciate how attentive Alina are to not just her basic needs but to her mood and how my mother-in-law is feeling. We have recommended Alina to people and wouldn't hesitate to do so again. Excellent service.
05 May 2023
The team at Alina Homecare have been very kind and supportive to both myself and my father. I have noticed an improvement in my father's overall wellbeing since using the service and I know he looks forward to the care visits. We have both benefited from the friendly, attentive and professional support offered by the team at Alina. I am extremely grateful to them for everything.
19 April 2023
I am very happy with all the care Mum receives from the girls at Alina Homecare. They are reliable kind and hard-working and always let me know if there are any concerns. Mum says they are all lovely and she looks forward to them coming. We would not manage without them and I am extremely grateful for their kindness and care.
14 March 2023
A great service that has provided excellent care and supports us through these challenging times. All we meet and talk to are consummate professionals. The staff protect Mum's dignity and safety at all times.
06 October 2022
I find nothing is too much trouble and everyone is calming and attentive. Cannot fault the company. Would recommend to anyone.
08 December 2020
I have found the team at Alina very kind, lovely to speak to, and very discrete if any difficult issues arise. They have the confidence of my mother and have been observant on health issues, keeping in touch as necessary. During Covid times, they have been careful with infection control, and have remained professional and responsive despite the added pressure that all care teams are under. I live at a distance so it is such a relief to know that someone will see both my parents every morning and will alert me if any action is needed. I am grateful to all the team.
15 October 2020
The carers are extremely kind, caring and very loving towards my Mum. They have a great deal of patience with her specific needs and requirements. They take time to talk with her and engage with her family which is very important to Mum.
01 October 2020
Alina Homecare's staff have been visiting my father between two and four times a day for the last three months and as well as numerous conversations with their management team regarding routine issues, on several occasions, I have been present when the carers are visiting. In all my contacts, I have been very impressed by the combination of a professional approach and a genuine caring attitude towards my father and his needs. More than this, I can see over the period my father's mental and physical health have improved at a time when we would reasonably expect a steady decay. Each of the carers seem to have gone out of their way to learn about my father and engage with him in a meaningful and comfortable way. There hasn't been one he hasn't talked positively of. The only minor problem is that visits are sometimes not at the time and with the carer the rota led my father to expect. However, we accept that managing this is a complex task and it is not always possible to be perfect.
25 September 2020
I don't know what we would do without the carers that come in and help with the care of my mother, they are very helpful and very kind to my mother. When I ring the office they are very understanding and always willing to help me, my mother spends a lot of time in hospital so when she comes out the carers are always giving her extra help. I don't know what we would do without them. Thank you.
25 September 2020
I am so thankful for Alina Homecare visiting my mother. I was really struggling to manage on my own and felt I was alone dealing with it. When they came to visit me and mum, I was put at ease and they reassured me. We have such wonderful carers who visit and they are always kind, considerate and respectful. I am over the moon with them.