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1A Charter House, Jacksons Court, Pontefract, WF8 1DE
View Full Details of Kloay's CareLatest Reviews for Kloay's Care
06 September 2023
Carers are great and very understanding when my father-in-law is upset. Keep us informed and up to date with everything. Carers arrive when expected and help with daily tasks while encouraging my father-in-law to keep his independence.
03 August 2023
Very good care, staff pleasant and respectable. Sometimes morning visit is a lot later than expected.
19 July 2023
Staff always treat Dad with care and respect. The service has made a huge difference to both Dad and myself, giving them the chance to stay in his own home for longer. Would not hesitate to recommend you.
12 June 2023
Mum has 4 visits per day from carers and this enables her to stay at home with family support as well as this was her wishes. Carers who visit give good care, some go above and beyond and this is much appreciated. Concerns can be addressed with the care manager and this is addressed. Thank you.
05 June 2023
Very helpful and pleasant.
24 May 2023
Excellent care service, the girls arrive on time and always complete all tasks. No complaints whatsoever! This is the sixth company I’ve been with and it’s far superior to the others. All members of staff are very polite and respectful. My needs are all met and nothing is too much trouble.
17 October 2022
I am very happy with the care I receive. No complaint at all.
18 July 2022
All staff, from admin through to carers have been extremely professional at all times. Carers are always helpful and respectful and nothing is too much trouble. We are new clients to Kloay's Care. But so far we are really happy with all aspects of care and service.
14 July 2022
The carers are very caring and make sure that the person is aware of what they are doing. They notice things such as when I am not able to visit they will put a wash on and hang it out on clothes horses and put any clothes away. The person can be stubborn sometimes and they allow him his choice, eg: not to get changed into fresh clothes as he is exhausted getting dressed - he doesn't always put the fresh clothes on that they leave out for him, which is ok.
11 July 2022
We have Kloay's Care visit Mum at weekends. They are very reliable and time keeping is excellent. They are caring yet precise with the requirements. Mum's needs are met.
11 July 2022
Very pleased with all aspects of care provided. Mum's mood is much better and she looks forward to her carer's visits.
08 July 2022
My 95-year-old mother has been looked after by this wonderful team for 3 years. They have met all of her needs without hesitation. We do not live locally but believe my mum is getting the best care. All her needs are met with care and compassion enabling her to live in her own home as she wishes. All needs are met both physically and mentally. Though she is not very mobile they take her to Daycare which stimulates her mentally.
08 July 2022
My son is very happy with the carers. Better than he has been with other companies.
02 August 2021
Thank you for being understanding, caring and wonderful during our new dementia journey. It’s been overwhelming at times but you’ve got our family through our first stages amazingly. A special thanks for all they have done so far for Mum. We really appreciate you. Thank you.
06 July 2021
I moved to Kloays Care about 6 weeks ago from another care company in North Yorkshire. It has been such a good move, I feel I am getting my life back. I get up at 7.30 am in the morning and go to bed at about 9.30 pm at night and am so much better in myself. I move around with a frame so much better and I can do a lot more things for myself; I only have care morning and night and I manage to go to the toilet through the day by myself. The Management team and staff are excellent and treat me like a human being. The best move I have made. I ought to have done much earlier.
23 March 2021
We have been using Kloay's Care for several months now. My mother has dementia, as well as physical problems, and carers come each morning to help her get up, dressed, breakfasted and ready for the day. We have found all the carers to be extremely kind and capable and my mother really looks forward to their visits and views them as friends. This is a company that has really listened to all our concerns, has a genuine understanding of the needs of elderly people (emotional as well as physical) and has gone the extra mile to build relationships (eg gifts at Christmas). Since I live some distance away, having Kloay's Care has given me peace of mind as I know that my mother is being well cared for, with some companionship each day, and the company will not hesitate to contact me if they feel that any issues need addressing.
23 March 2021
Kloay's Care took over my father's personal palliative care from the NHS. From the first meeting, the family felt confident that the level of care would be of a high quality for my father. As he was still determined to be independent they assisted him with patience, care and a sprinkling of humour, they treated him with dignity and respect. I know that my father enjoyed the engagement he had with the team, and he was truly thankful for the support they gave him, and the laughs too. It was very hard for us to choose a care team to look after Dad in his final weeks, but I know we chose the right one for him. I wouldn't hesitate to recommend Kloay's Care to anyone in a similar situation.
23 March 2021
Very disappointed with the care provided for my mother by Kloay's Care in particular issues relating to management and the complaints procedure. The carers, in general, were very friendly but in my opinion, lacked guidance from management. I don’t think it appropriate to go into details here.
30 October 2020
Kloay's Care stepped into a rather stressful situation as my father needed night care. They were fabulous, they eased all our worries and concerns. All care providers were very professional. We had care reviews to check not only that we were satisfied with the care given but to see if they could do more. My sisters and I cannot thank the staff enough for the care and support they have shown both Dad and Mum. Thank you again.
23 February 2020
Brilliant service, carers were very kind and patient with my mum and dad, very caring. My dad became too ill with dementia, which meant he had to be cared for in a relevant care home. This meant my mum only living at home. When my mum became much worse with her dementia and we needed extra care at short notice, Kloay’s Care came up trumps. I don’t know how we would have managed without Kloay’s Care. The only reason we stopped using their service was because my mum needed 24/7 care in a care home.
Latest Reviews for Kloay's Care
06 September 2023
Carers are great and very understanding when my father-in-law is upset. Keep us informed and up to date with everything. Carers arrive when expected and help with daily tasks while encouraging my father-in-law to keep his independence.
03 August 2023
Very good care, staff pleasant and respectable. Sometimes morning visit is a lot later than expected.
19 July 2023
Staff always treat Dad with care and respect. The service has made a huge difference to both Dad and myself, giving them the chance to stay in his own home for longer. Would not hesitate to recommend you.
12 June 2023
Mum has 4 visits per day from carers and this enables her to stay at home with family support as well as this was her wishes. Carers who visit give good care, some go above and beyond and this is much appreciated. Concerns can be addressed with the care manager and this is addressed. Thank you.
05 June 2023
Very helpful and pleasant.
24 May 2023
Excellent care service, the girls arrive on time and always complete all tasks. No complaints whatsoever! This is the sixth company I’ve been with and it’s far superior to the others. All members of staff are very polite and respectful. My needs are all met and nothing is too much trouble.
17 October 2022
I am very happy with the care I receive. No complaint at all.
18 July 2022
All staff, from admin through to carers have been extremely professional at all times. Carers are always helpful and respectful and nothing is too much trouble. We are new clients to Kloay's Care. But so far we are really happy with all aspects of care and service.
14 July 2022
The carers are very caring and make sure that the person is aware of what they are doing. They notice things such as when I am not able to visit they will put a wash on and hang it out on clothes horses and put any clothes away. The person can be stubborn sometimes and they allow him his choice, eg: not to get changed into fresh clothes as he is exhausted getting dressed - he doesn't always put the fresh clothes on that they leave out for him, which is ok.
11 July 2022
We have Kloay's Care visit Mum at weekends. They are very reliable and time keeping is excellent. They are caring yet precise with the requirements. Mum's needs are met.
11 July 2022
Very pleased with all aspects of care provided. Mum's mood is much better and she looks forward to her carer's visits.
08 July 2022
My 95-year-old mother has been looked after by this wonderful team for 3 years. They have met all of her needs without hesitation. We do not live locally but believe my mum is getting the best care. All her needs are met with care and compassion enabling her to live in her own home as she wishes. All needs are met both physically and mentally. Though she is not very mobile they take her to Daycare which stimulates her mentally.
08 July 2022
My son is very happy with the carers. Better than he has been with other companies.
02 August 2021
Thank you for being understanding, caring and wonderful during our new dementia journey. It’s been overwhelming at times but you’ve got our family through our first stages amazingly. A special thanks for all they have done so far for Mum. We really appreciate you. Thank you.
06 July 2021
I moved to Kloays Care about 6 weeks ago from another care company in North Yorkshire. It has been such a good move, I feel I am getting my life back. I get up at 7.30 am in the morning and go to bed at about 9.30 pm at night and am so much better in myself. I move around with a frame so much better and I can do a lot more things for myself; I only have care morning and night and I manage to go to the toilet through the day by myself. The Management team and staff are excellent and treat me like a human being. The best move I have made. I ought to have done much earlier.
23 March 2021
We have been using Kloay's Care for several months now. My mother has dementia, as well as physical problems, and carers come each morning to help her get up, dressed, breakfasted and ready for the day. We have found all the carers to be extremely kind and capable and my mother really looks forward to their visits and views them as friends. This is a company that has really listened to all our concerns, has a genuine understanding of the needs of elderly people (emotional as well as physical) and has gone the extra mile to build relationships (eg gifts at Christmas). Since I live some distance away, having Kloay's Care has given me peace of mind as I know that my mother is being well cared for, with some companionship each day, and the company will not hesitate to contact me if they feel that any issues need addressing.
23 March 2021
Kloay's Care took over my father's personal palliative care from the NHS. From the first meeting, the family felt confident that the level of care would be of a high quality for my father. As he was still determined to be independent they assisted him with patience, care and a sprinkling of humour, they treated him with dignity and respect. I know that my father enjoyed the engagement he had with the team, and he was truly thankful for the support they gave him, and the laughs too. It was very hard for us to choose a care team to look after Dad in his final weeks, but I know we chose the right one for him. I wouldn't hesitate to recommend Kloay's Care to anyone in a similar situation.
23 March 2021
Very disappointed with the care provided for my mother by Kloay's Care in particular issues relating to management and the complaints procedure. The carers, in general, were very friendly but in my opinion, lacked guidance from management. I don’t think it appropriate to go into details here.
30 October 2020
Kloay's Care stepped into a rather stressful situation as my father needed night care. They were fabulous, they eased all our worries and concerns. All care providers were very professional. We had care reviews to check not only that we were satisfied with the care given but to see if they could do more. My sisters and I cannot thank the staff enough for the care and support they have shown both Dad and Mum. Thank you again.
23 February 2020
Brilliant service, carers were very kind and patient with my mum and dad, very caring. My dad became too ill with dementia, which meant he had to be cared for in a relevant care home. This meant my mum only living at home. When my mum became much worse with her dementia and we needed extra care at short notice, Kloay’s Care came up trumps. I don’t know how we would have managed without Kloay’s Care. The only reason we stopped using their service was because my mum needed 24/7 care in a care home.