Submit a Review for Home Help Me Care
24 Hillhouse Road, Edinburgh, EH4 2AG
View Full Details of Home Help Me CareLatest Reviews for Home Help Me Care
16 September 2024
In May/June 2024, I became very unwell. Home Help Me Care could not have done more to assist me. They came out of hours to help assist me in getting emergency medical attention. Visited me in hospital, assisted with discharge and supported me at home. Without their supporting care I would not have made the full recovery I have. I enjoy seeing the girls and they enable me to live independently. Thank you for all your help.
30 April 2024
My mum has used this service for a number of years now and our family cannot fault the first-class service and care from both the company owner and my mum's weekly carer. They go out there way to make each visit special and my mum looks forward to a Wednesday when, weather permitting, she gets taken out to the shops or for a coffee as a wee change from sitting in the house. I was really impressed recently on a visit to my mum's to see flowers she had received from Home Help Me Care for her birthday. What a lovely gesture and really thoughtful. I really can’t recommend them highly enough.
24 April 2024
The team from Home Help Me Care looked after our Dad for a few months in 2023 until he sadly passed away at home in November. It had been a very difficult period, particularly for our Dad having just lost our Mum in April. We cannot thank the team enough for the care and support that they provided during that period. They treated our Dad with huge dignity and kindness. Their care was excellent and their ability to put our Dad at ease, having been a very independent man until recently, was outstanding. In a very short period, the team built up a trusting relationship with Dad and their 'teatime' visits became an important part of the day. As a family, we found the communication to be very good, through phone calls, online communication and the online carers notes. At a very stressful and sad time in life, having such good, caring people providing support can make all the difference - thank you.
03 April 2024
I have been a service user for around 6 years now. I have had the same Carers for that amount of time, which has been good for me. I feel totally at ease with them, I am fully supported in visiting my husband at the Care home, and also to any appointments I may have. These are usually made around my carer's visit, which I am very grateful for. It has never been a problem if I need to rearrange a visit time, or if I need to change a day. The Company checks in with me often, to make sure I'm still happy with the service I'm provided with. It has made such a difference in my life, as I don't like to burden my family with things.
02 April 2024
Home Help Me Care provides my father with sixteen hours a week of care, he has a small team of carers who have been visiting for the last eighteen months, and each carer has taken the time to build up a good rapport with him and explore his interests, not only do they provide essential care visits they take him on weekly outings to his favourite places, South Queensferry, Portobello and a local farm. It is a pleasure welcoming the staff into our home, they brighten up my day too with their cheery, caring dispositions. Thank you Home Help Me Care for all you do!
16 May 2023
We have found Home Help Me Care to be truly fantastic in every aspect of their care. They go above and beyond to supply truly fantastic care package. Nothing is a problem, meeting our requests head on, time and time again, with a truly lovely staff throughout the business.
16 May 2023
Home Help Me Care carers have been absolutely great with my mum. Home Help Me Care took note of my mum's preferences and took care to fit in with them as much as possible. All the carers were very friendly and genuinely caring, so my mum was happy to see whoever came. Home Help Me Care tended to send the same carers regularly so, even though my mum's memory wasn't great, she knew them. The carers would ask her about her past, stimulating her memory and interest. I would absolutely recommend Home Help Me Care and we consider ourselves very lucky to find them.
16 May 2023
Both my father and my mother have been supported by Home Help Me Care’s companion service over the years. The help and support that has been provided has been exceptional. I discovered Home Help Me Care when they were first setting up and I am so glad I did. My dad who has dementia and now lives in a care home, loved being taken out on a Sunday afternoon. My mum now looks forward to her weekly outings for shopping and coffee. Nothing is ever too much trouble. Home Help Me Care are an excellent care provider and have certainly gone above and beyond for my family.
16 May 2023
My mother has been a service user since summer, 2020, when she needed support to continue living at home, after a fall. She was always independent with high standards, so finding a service provider that would 'fit the bill' was going to be a tall order. Thankfully, through word of mouth, I was pointed in the direction of Home Help Me Care. From my initial contact onwards, I have found the team to be friendly, approachable and thorough in their assessment of Mum's needs and, whether or not they could realistically deliver those, without proper consideration. Since then, the service has been consistent, of a very high standard and personable, so Mum feels she has friends going in, who she can trust, and who take the time to sit and chat with her, which is one of her frustrations of being housebound and missing contact with friends and neighbours. They are very respectful of her and operationally, I find the management team to be flexible in accommodating any change in her needs.
24 April 2023
The level of care my dad has received from Home Help Me Care has been excellent. He has thoroughly enjoyed his day trips with his companions and it’s been such a relief for me to know he’s getting out and about safely. As my dad's health has reduced, Home Help Me Care have been on hand to help me navigate the changes required to his care routine.
24 April 2023
Home Help Me Care quickly came to our rescue in a crisis situation and my mum has been so happy with every member of the team who has visited and shown great thoughtfulness, kindness, humour and patience in helping her to retain as much independence as possible, as she adapts to living with dementia. They have enabled her to stay at home where she knows her way around and feels safe- so important for someone with sight problems - and they prompt her to take her medication at the right time and eat healthily. As she has regained her mobility she has enjoyed the carers’ company on short walks, ensuring her safety. We greatly appreciate the advice, support and flexibility of the managers. Mum loves the chat and fun as they join in to encourage her to do her exercises. We appreciate the good communication between the team and the family via the app which allows access to the carers’ notes so any issues can quickly be resolved.
19 April 2023
Home Help Me Care have been providing care for my mum for over a year. The professionalism and kindness shown by the team has been absolutely excellent. Their care and compassion have enabled my mum to remain in her own flat.
19 April 2023
Excellent, friendly, flexible and go the extra mile. Home Help Me Care looked after my dad through his final years with Parkinson’s. The service received helped my mother as his carer get some respite. Three staff members along with all the other carers were very patient with a fairly stubborn guy. Would definitely recommend Home Help Me Care.
19 April 2023
I found this company very efficient and very helpful. In all my dealings with them, they were very professional and the people who came to the flat were very good at their job. I would recommend them as a company you could trust to do a good job.
17 April 2023
We contacted Home Help Me Care in October 2021 when looking for assistance with our mother who had Alzheimer’s and was also struggling with mobility. They came out and met with my mother and myself and fully explained the service they could provide. Initially they came in 5 days a week for an hour a day to help my mother get up, washed and dressed, they also assisted in contacting the council to help get home adaptations as necessary. They always ensured they were in attendance for the appointments and even if they were going to be a few minutes late they would phone to let us know. Over the following months as my mother deteriorated, they discussed both her and my needs and increased the visits to three times a day, every day. In addition, they would also arrange to take my mother out and give me some respite. They were on hand right up to my mother passing away when they were also in attendance. I cannot praise their service throughout the entire period highly enough.
23 March 2021
The care provided to my father is exceptional, regardless of which individual in the team is attending the house. The service is of a consistently very high level and everyone goes out of their way to make my father comfortable and supported. They definitely go the extra mile and add a personal touch to my father's care.
19 March 2021
We used the team at Home Help Me Care to help out with my 82-year old Mum who had been diagnosed with Alzheimer's. Mum was living with us but it was just becoming too much for us to care for her properly. The Home Help Me Care girls couldn't have been any better. I felt totally confident "handing over" Mum into their care. They were all so kind and compassionate, with endless patience. Mum is always better if she's out and about so they always made sure to take her out for a long walk or to a park which she really enjoyed and visibly perked up after doing. They spent lots of precious hours with her just chatting and having cups of tea and it was really music to my ears to hear the laughter coming from her lounge when one of the carers had made her laugh. That was a very regular occurrence, she genuinely came to think of them, and refer to them, as her friends. She didn't realise they were carers, which spoke volumes for the care they gave. I can't recommend them highly enough.
17 March 2021
Home Help Me Care are a really caring company. In the initial setup, they couldn't have done more. They discussed with me what I was looking for and what I could expect. Their aim was to make my mum feel special whilst looking after her requirements without her feeling she was being cared for. They went above and beyond by matching carers to my mum, so she really enjoyed each visit. The owners also frequently visit to carry out the care to assess how my mum was getting on whilst ensuring she was happy with their staff. I found that their communication was excellent, including a family communication group so they could keep me updated on my mum and vice versa. On the odd occasion that a carer was delayed with a previous client, they contacted us to advise so that my mum wasn't worried. Compared to my previous experience of a care company for my father-in-law, Home Help Me Care are experts in their field and a definite 11 out of 10, amazing. Took the pressure off family members.
16 March 2021
I have been delighted with the care my elderly mum has received since she came out of hospital last year. The carers have been very kind and supportive of mum who has Alzheimer’s. The communication between family and the carers has been great. A family WhatsApp group means we have instant communication and feedback. With no family living locally, it is reassuring to know she is in good hands.
16 March 2021
My sister and I appointed Home Help Me Care to assist with day-to-day care for our elderly relative when she was no longer able to cope on her own at home. She was needing the help but was also slightly unsure as to what a carer would do and whether she was going to be happy with somebody coming into her house every day, as she was very independent and had lived on her own for many years. The carers from Home Help Me Care understood her concerns and slowly got her used to them so she would accept more help as needed. The carers also took the time to get to know our relatives and she got to know them which made everything easier. We knew she was in good hands with Home Help Me Care who always kept us well informed as to what was going on and if they had any concerns with her health or any other matters they alerted us immediately. I would happily recommend Home Help Me Care as we felt our relative was safe in their care, well looked after and treated with respect.
Latest Reviews for Home Help Me Care
16 September 2024
In May/June 2024, I became very unwell. Home Help Me Care could not have done more to assist me. They came out of hours to help assist me in getting emergency medical attention. Visited me in hospital, assisted with discharge and supported me at home. Without their supporting care I would not have made the full recovery I have. I enjoy seeing the girls and they enable me to live independently. Thank you for all your help.
30 April 2024
My mum has used this service for a number of years now and our family cannot fault the first-class service and care from both the company owner and my mum's weekly carer. They go out there way to make each visit special and my mum looks forward to a Wednesday when, weather permitting, she gets taken out to the shops or for a coffee as a wee change from sitting in the house. I was really impressed recently on a visit to my mum's to see flowers she had received from Home Help Me Care for her birthday. What a lovely gesture and really thoughtful. I really can’t recommend them highly enough.
24 April 2024
The team from Home Help Me Care looked after our Dad for a few months in 2023 until he sadly passed away at home in November. It had been a very difficult period, particularly for our Dad having just lost our Mum in April. We cannot thank the team enough for the care and support that they provided during that period. They treated our Dad with huge dignity and kindness. Their care was excellent and their ability to put our Dad at ease, having been a very independent man until recently, was outstanding. In a very short period, the team built up a trusting relationship with Dad and their 'teatime' visits became an important part of the day. As a family, we found the communication to be very good, through phone calls, online communication and the online carers notes. At a very stressful and sad time in life, having such good, caring people providing support can make all the difference - thank you.
03 April 2024
I have been a service user for around 6 years now. I have had the same Carers for that amount of time, which has been good for me. I feel totally at ease with them, I am fully supported in visiting my husband at the Care home, and also to any appointments I may have. These are usually made around my carer's visit, which I am very grateful for. It has never been a problem if I need to rearrange a visit time, or if I need to change a day. The Company checks in with me often, to make sure I'm still happy with the service I'm provided with. It has made such a difference in my life, as I don't like to burden my family with things.
02 April 2024
Home Help Me Care provides my father with sixteen hours a week of care, he has a small team of carers who have been visiting for the last eighteen months, and each carer has taken the time to build up a good rapport with him and explore his interests, not only do they provide essential care visits they take him on weekly outings to his favourite places, South Queensferry, Portobello and a local farm. It is a pleasure welcoming the staff into our home, they brighten up my day too with their cheery, caring dispositions. Thank you Home Help Me Care for all you do!
16 May 2023
We have found Home Help Me Care to be truly fantastic in every aspect of their care. They go above and beyond to supply truly fantastic care package. Nothing is a problem, meeting our requests head on, time and time again, with a truly lovely staff throughout the business.
16 May 2023
Home Help Me Care carers have been absolutely great with my mum. Home Help Me Care took note of my mum's preferences and took care to fit in with them as much as possible. All the carers were very friendly and genuinely caring, so my mum was happy to see whoever came. Home Help Me Care tended to send the same carers regularly so, even though my mum's memory wasn't great, she knew them. The carers would ask her about her past, stimulating her memory and interest. I would absolutely recommend Home Help Me Care and we consider ourselves very lucky to find them.
16 May 2023
Both my father and my mother have been supported by Home Help Me Care’s companion service over the years. The help and support that has been provided has been exceptional. I discovered Home Help Me Care when they were first setting up and I am so glad I did. My dad who has dementia and now lives in a care home, loved being taken out on a Sunday afternoon. My mum now looks forward to her weekly outings for shopping and coffee. Nothing is ever too much trouble. Home Help Me Care are an excellent care provider and have certainly gone above and beyond for my family.
16 May 2023
My mother has been a service user since summer, 2020, when she needed support to continue living at home, after a fall. She was always independent with high standards, so finding a service provider that would 'fit the bill' was going to be a tall order. Thankfully, through word of mouth, I was pointed in the direction of Home Help Me Care. From my initial contact onwards, I have found the team to be friendly, approachable and thorough in their assessment of Mum's needs and, whether or not they could realistically deliver those, without proper consideration. Since then, the service has been consistent, of a very high standard and personable, so Mum feels she has friends going in, who she can trust, and who take the time to sit and chat with her, which is one of her frustrations of being housebound and missing contact with friends and neighbours. They are very respectful of her and operationally, I find the management team to be flexible in accommodating any change in her needs.
24 April 2023
The level of care my dad has received from Home Help Me Care has been excellent. He has thoroughly enjoyed his day trips with his companions and it’s been such a relief for me to know he’s getting out and about safely. As my dad's health has reduced, Home Help Me Care have been on hand to help me navigate the changes required to his care routine.
24 April 2023
Home Help Me Care quickly came to our rescue in a crisis situation and my mum has been so happy with every member of the team who has visited and shown great thoughtfulness, kindness, humour and patience in helping her to retain as much independence as possible, as she adapts to living with dementia. They have enabled her to stay at home where she knows her way around and feels safe- so important for someone with sight problems - and they prompt her to take her medication at the right time and eat healthily. As she has regained her mobility she has enjoyed the carers’ company on short walks, ensuring her safety. We greatly appreciate the advice, support and flexibility of the managers. Mum loves the chat and fun as they join in to encourage her to do her exercises. We appreciate the good communication between the team and the family via the app which allows access to the carers’ notes so any issues can quickly be resolved.
19 April 2023
Home Help Me Care have been providing care for my mum for over a year. The professionalism and kindness shown by the team has been absolutely excellent. Their care and compassion have enabled my mum to remain in her own flat.
19 April 2023
Excellent, friendly, flexible and go the extra mile. Home Help Me Care looked after my dad through his final years with Parkinson’s. The service received helped my mother as his carer get some respite. Three staff members along with all the other carers were very patient with a fairly stubborn guy. Would definitely recommend Home Help Me Care.
19 April 2023
I found this company very efficient and very helpful. In all my dealings with them, they were very professional and the people who came to the flat were very good at their job. I would recommend them as a company you could trust to do a good job.
17 April 2023
We contacted Home Help Me Care in October 2021 when looking for assistance with our mother who had Alzheimer’s and was also struggling with mobility. They came out and met with my mother and myself and fully explained the service they could provide. Initially they came in 5 days a week for an hour a day to help my mother get up, washed and dressed, they also assisted in contacting the council to help get home adaptations as necessary. They always ensured they were in attendance for the appointments and even if they were going to be a few minutes late they would phone to let us know. Over the following months as my mother deteriorated, they discussed both her and my needs and increased the visits to three times a day, every day. In addition, they would also arrange to take my mother out and give me some respite. They were on hand right up to my mother passing away when they were also in attendance. I cannot praise their service throughout the entire period highly enough.
23 March 2021
The care provided to my father is exceptional, regardless of which individual in the team is attending the house. The service is of a consistently very high level and everyone goes out of their way to make my father comfortable and supported. They definitely go the extra mile and add a personal touch to my father's care.
19 March 2021
We used the team at Home Help Me Care to help out with my 82-year old Mum who had been diagnosed with Alzheimer's. Mum was living with us but it was just becoming too much for us to care for her properly. The Home Help Me Care girls couldn't have been any better. I felt totally confident "handing over" Mum into their care. They were all so kind and compassionate, with endless patience. Mum is always better if she's out and about so they always made sure to take her out for a long walk or to a park which she really enjoyed and visibly perked up after doing. They spent lots of precious hours with her just chatting and having cups of tea and it was really music to my ears to hear the laughter coming from her lounge when one of the carers had made her laugh. That was a very regular occurrence, she genuinely came to think of them, and refer to them, as her friends. She didn't realise they were carers, which spoke volumes for the care they gave. I can't recommend them highly enough.
17 March 2021
Home Help Me Care are a really caring company. In the initial setup, they couldn't have done more. They discussed with me what I was looking for and what I could expect. Their aim was to make my mum feel special whilst looking after her requirements without her feeling she was being cared for. They went above and beyond by matching carers to my mum, so she really enjoyed each visit. The owners also frequently visit to carry out the care to assess how my mum was getting on whilst ensuring she was happy with their staff. I found that their communication was excellent, including a family communication group so they could keep me updated on my mum and vice versa. On the odd occasion that a carer was delayed with a previous client, they contacted us to advise so that my mum wasn't worried. Compared to my previous experience of a care company for my father-in-law, Home Help Me Care are experts in their field and a definite 11 out of 10, amazing. Took the pressure off family members.
16 March 2021
I have been delighted with the care my elderly mum has received since she came out of hospital last year. The carers have been very kind and supportive of mum who has Alzheimer’s. The communication between family and the carers has been great. A family WhatsApp group means we have instant communication and feedback. With no family living locally, it is reassuring to know she is in good hands.
16 March 2021
My sister and I appointed Home Help Me Care to assist with day-to-day care for our elderly relative when she was no longer able to cope on her own at home. She was needing the help but was also slightly unsure as to what a carer would do and whether she was going to be happy with somebody coming into her house every day, as she was very independent and had lived on her own for many years. The carers from Home Help Me Care understood her concerns and slowly got her used to them so she would accept more help as needed. The carers also took the time to get to know our relatives and she got to know them which made everything easier. We knew she was in good hands with Home Help Me Care who always kept us well informed as to what was going on and if they had any concerns with her health or any other matters they alerted us immediately. I would happily recommend Home Help Me Care as we felt our relative was safe in their care, well looked after and treated with respect.