Submit a Review for Third Hand Care (South East)
Suite 4, Unit 9 Romans Business Park, East Street, Farnham, GU9 7SX
View Full Details of Third Hand Care (South East)Latest Reviews for Third Hand Care (South East)
19 March 2025
I have been with Third Hand Care for about 18 mths. It's one of the best companies I've had for personal care. I have no faults with them, The carers are extremely cheerful, always smiling and if you feeling down they do there very best to cheer you up. The carers I get is excellent, I have also started having a carer to assist with shopping. It's very helpful as I can't do much in my wheelchair and hubby is thankful of the extra help with the lifting shopping.
21 January 2025
I have been very happy with your staff who are helping me in my home. They are well trained and we have quite a friendly and sometimes assuring relationship.
02 January 2025
Excellent work. Caring and polite. Sense of humour. Treated with dignity and respect.
02 December 2024
Always friendly, helpful and happy. Very caring staff.
02 December 2024
All the carers are good, I have no issues.
13 November 2024
The carers do me a world of good.
22 July 2024
Carer team was punctual, diligent and courteous. All the carers were kind and considerate in treating a fragile, 87-year-old female patient. I have nothing but praise for them. The carers were well-trained and were familiar with the method for changing the catheter and protective pads of a patient with double incontinence. They adhered to a strict hygiene routine at all times.
13 July 2024
The nurses have all been helpful and willing to carry out my care. They leave when everything is tidy and clean. They always ask about my medication.
13 July 2024
Very good and excellent.
31 May 2024
You send a variety of cares, some female and some male, always very cheerful and kind, who assist me to have a shower, for one hour on Tuesday AM, getting me into the shower, sponging my back and feet and helping me out and drying. They take me to my dressing room and put cream on my feet. I also have a footbath on a Friday. It is always a pleasant experience. I tell them about my life and we have some laughter.
07 February 2024
Always treated with respect and dignity, always friendly and always with respect. The carer is always polite and goes above and beyond giving respect.
07 February 2024
I have no complaints - all the girls and boys who look after me have shown me kindness and caring and I'm very happy with the care they provide. Thank you.
05 February 2024
This company tries very hard to deliver excellent care and I have to say they usually do. On the odd occasion, things go wrong, it is dealt with swiftly. I would definitely recommend this company.
05 February 2024
The care we have received is excellent overall. My mother is treated with kindness and dignity. Management and staff always do their best to help with queries and requests. Everyone is very professional and friendly. Thank you so much!
23 January 2024
Third Hand Care have been supporting my son for several months now. They have worked hard at getting to know him and his needs and are now considered family friends. They are always punctual, helpful and willing to support him in whatever he does from dance classes to swimming. The office staff communicate well and are always helpful and friendly in dealing with them. We trust them implicitly with our son and the respite they provide is immeasurable.
22 January 2024
I have no hesitation in praising the exceptionally high standard of the carers provided and the overall support service. The carers are most encouraging always cheerful, kind and gentle in particularly helping me to get into bed and out, using the zimmer frame, also helping me to dress and help with personal hygiene including using a commode. They help and encourage me and are present when I do my physio exercises. The carers arrive promptly subject to the weather and the traffic. They do try to get back to me to let me know if they will be late. One small point it would be helpful to have their names before they are due to arrive.
03 January 2024
Unfortunately, we've noticed a deterioration in the level of care that a couple of carers provide. I want to stress that this is not all of them but 2 specifically. 3 or 4 times I have come home after the carer has attended to Mum and the back door has been left wide open. There is one particular carer who only spends 10 minutes washing Mum and I know that this isn't sufficient time. Blood is left under Mum's fingernails where she's had a nosebleed. There are other issues that I will raise separately. But again I wish to stress the majority of carers are great and we enjoy seeing them and the care they give.
13 December 2023
We have been supported by carers from Third Hand Care for over a year now. Each and every carer who enters our home is warm, friendly, and compassionate. It is an absolute delight to see their interactions with my brain-injured husband. Even on his dark days when he is frustrated with his dependence on others, they are professional and patient. We have used other agencies who were good but don’t come close to the consistent standard of care shown by third-hand care. They are excellent and I would thoroughly recommend them to anyone needing home support.
11 August 2023
Dear Third Hand Care thank you so much for looking after my father for 21 months. Mum and I cannot fault your care kindness and compassion. Not only did you take care of my dear father but also supported my dear mother through this difficult time. Concerns and change were always acted on immediately. Your duty of care never failed. Communication being one of your top priorities. I am from a nursing background so am very aware of current trends in care. May I say you always gave that recognition and respected that..treating both client and relative as individuals. We were so touched you attended dad’s funeral so kind and respectful of you. Mum and I cannot recommend you wonderful people enough. Thank you again from the bottom of our hearts, we will remain forever grateful. Love and best wishes to you all.
12 May 2023
Fantastic, flexible and caring staff.
Latest Reviews for Third Hand Care (South East)
19 March 2025
I have been with Third Hand Care for about 18 mths. It's one of the best companies I've had for personal care. I have no faults with them, The carers are extremely cheerful, always smiling and if you feeling down they do there very best to cheer you up. The carers I get is excellent, I have also started having a carer to assist with shopping. It's very helpful as I can't do much in my wheelchair and hubby is thankful of the extra help with the lifting shopping.
21 January 2025
I have been very happy with your staff who are helping me in my home. They are well trained and we have quite a friendly and sometimes assuring relationship.
02 January 2025
Excellent work. Caring and polite. Sense of humour. Treated with dignity and respect.
02 December 2024
Always friendly, helpful and happy. Very caring staff.
02 December 2024
All the carers are good, I have no issues.
13 November 2024
The carers do me a world of good.
22 July 2024
Carer team was punctual, diligent and courteous. All the carers were kind and considerate in treating a fragile, 87-year-old female patient. I have nothing but praise for them. The carers were well-trained and were familiar with the method for changing the catheter and protective pads of a patient with double incontinence. They adhered to a strict hygiene routine at all times.
13 July 2024
The nurses have all been helpful and willing to carry out my care. They leave when everything is tidy and clean. They always ask about my medication.
13 July 2024
Very good and excellent.
31 May 2024
You send a variety of cares, some female and some male, always very cheerful and kind, who assist me to have a shower, for one hour on Tuesday AM, getting me into the shower, sponging my back and feet and helping me out and drying. They take me to my dressing room and put cream on my feet. I also have a footbath on a Friday. It is always a pleasant experience. I tell them about my life and we have some laughter.
07 February 2024
Always treated with respect and dignity, always friendly and always with respect. The carer is always polite and goes above and beyond giving respect.
07 February 2024
I have no complaints - all the girls and boys who look after me have shown me kindness and caring and I'm very happy with the care they provide. Thank you.
05 February 2024
This company tries very hard to deliver excellent care and I have to say they usually do. On the odd occasion, things go wrong, it is dealt with swiftly. I would definitely recommend this company.
05 February 2024
The care we have received is excellent overall. My mother is treated with kindness and dignity. Management and staff always do their best to help with queries and requests. Everyone is very professional and friendly. Thank you so much!
23 January 2024
Third Hand Care have been supporting my son for several months now. They have worked hard at getting to know him and his needs and are now considered family friends. They are always punctual, helpful and willing to support him in whatever he does from dance classes to swimming. The office staff communicate well and are always helpful and friendly in dealing with them. We trust them implicitly with our son and the respite they provide is immeasurable.
22 January 2024
I have no hesitation in praising the exceptionally high standard of the carers provided and the overall support service. The carers are most encouraging always cheerful, kind and gentle in particularly helping me to get into bed and out, using the zimmer frame, also helping me to dress and help with personal hygiene including using a commode. They help and encourage me and are present when I do my physio exercises. The carers arrive promptly subject to the weather and the traffic. They do try to get back to me to let me know if they will be late. One small point it would be helpful to have their names before they are due to arrive.
03 January 2024
Unfortunately, we've noticed a deterioration in the level of care that a couple of carers provide. I want to stress that this is not all of them but 2 specifically. 3 or 4 times I have come home after the carer has attended to Mum and the back door has been left wide open. There is one particular carer who only spends 10 minutes washing Mum and I know that this isn't sufficient time. Blood is left under Mum's fingernails where she's had a nosebleed. There are other issues that I will raise separately. But again I wish to stress the majority of carers are great and we enjoy seeing them and the care they give.
13 December 2023
We have been supported by carers from Third Hand Care for over a year now. Each and every carer who enters our home is warm, friendly, and compassionate. It is an absolute delight to see their interactions with my brain-injured husband. Even on his dark days when he is frustrated with his dependence on others, they are professional and patient. We have used other agencies who were good but don’t come close to the consistent standard of care shown by third-hand care. They are excellent and I would thoroughly recommend them to anyone needing home support.
11 August 2023
Dear Third Hand Care thank you so much for looking after my father for 21 months. Mum and I cannot fault your care kindness and compassion. Not only did you take care of my dear father but also supported my dear mother through this difficult time. Concerns and change were always acted on immediately. Your duty of care never failed. Communication being one of your top priorities. I am from a nursing background so am very aware of current trends in care. May I say you always gave that recognition and respected that..treating both client and relative as individuals. We were so touched you attended dad’s funeral so kind and respectful of you. Mum and I cannot recommend you wonderful people enough. Thank you again from the bottom of our hearts, we will remain forever grateful. Love and best wishes to you all.
12 May 2023
Fantastic, flexible and caring staff.