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13 Reading Road, Pangbourne, Reading, RG8 7LR
View Full Details of Q1CareLatest Reviews for Q1Care
31 March 2025
Q1Care have been committed, professional, kind and extremely responsive in their care of my mother. Their care has included helping her wash, dress, other care support, preparing breakfast and ensuring that any issues are discussed both with my mother and, as appropriate, with the wider family. It has been a great comfort to know Q1Care have been supporting my mother as she has become both physically frail, with mobility issues and also as her memory has reduced. Q1Care have also taken the initiative to call an ambulance quickly when required as well as promptly calling around family members.
31 March 2025
I found Q1 Care to be very professional and reliable. We were keep informed of any concerns and the care staff who looked after mum very well. Mum was clearly comfortable with her carers and the Birdie app was very helpful.
14 January 2025
Never tardy. Considerate, thoughtful and kind. Treated my wife with dignity and patience. I was never worried to leave her in their care. I would recommend their professional services without reservation.
14 January 2025
I've been with Q1Care for nearly a year and their service has been excellent. The carers arrive on time, are friendly and helpful, and complete all the work asked of them to a high standard. The back office team are also very good, answering requests and questions in a quick, efficient and friendly way.
09 October 2024
The manager and the entire team at Q1Care have been absolutely exceptional in looking after my mum for the past five years. Their warmth, empathy, and professionalism have been remarkable. They provided consistent, compassionate care, always treating my mum with the dignity and respect she deserved. I am truly grateful for their dedication and tireless efforts to make her as comfortable as possible. I cannot thank the manager and the team enough for their wonderful support throughout these years.
18 July 2024
Mum has been in and out of hospital. When she has been home the care team have been wonderful in meeting Mum's needs in a caring and thoughtful way. They know what she likes and are always endeavouring to make sure she's comfortable and has everything she needs. They always have a smile on their face and bring some laughter to their day. When she's been in the hospital the office team have continued this caring process regularly touching bases to ask how she is and what's happening. Equally offering advice when negotiating the care and social services system. I would recommend the company and team.
22 April 2024
Q1 are kind, helpful, good at their job and always go above and beyond to provide the best care possible. They are completely reliable and have never let us down. The communication with management is excellent and we are kept fully informed of everything that is going on at all times. I couldn't recommend them more highly.
22 April 2024
Wonderful, kind and caring team. Carers are supportive and understanding, management respond quickly to enquiries. There is a feeling of wanting what is best for the client and family to provide the changing needs.
09 April 2024
Q1Care has been truly fantastic. They stepped in with a care package when our father got ill with Covid after Christmas and worked with us to adapt and take out visits. They accommodated the timings to suit our dad. All of the staff are caring and often go way beyond when something happens. Removing a rogue pigeon who’d come into the house via a chimney! Always happy to talk things through on the phone, understanding old people’s behaviours, needs and desires for independence and autonomy. Our dad is completely blind and profoundly deaf but the carers are respectful and understanding of the situation. Thank you so much all at Q1Care.
05 March 2024
My mother has received care at home twice daily provided by Q1 for sometime now and I have always been impressed with the care provided. Communication is excellent and any issues or new needs are resolved promptly. Everyone in the Q1 team is professional, approachable and knowledgeable. The carers are friendly, patient and understanding with my mother and always show her respect. I would definitely recommend the company to anyone looking for care at home.
04 March 2024
I would highly recommend Q1 to anyone looking for care. Q1 have taken over the care of my mother after terrible service from another care company. Mum has care twice a day, and has nothing but praise for the five carers who look after her. The standard of the care, communication and empathy is excellent. The manager is very professional, efficient and proactive. Thank you, Q1, for everything you do.
19 February 2024
Following the great care given to my late husband who suffered with dementia, the Q1 lovely ladies are caring for me every morning. This means that I can remain living in my own house and, with family support too, I am managing quite well at the great age of 95 years.
09 February 2024
Q1 were great and always went the extra mile when I needed them too. Nothing was too much trouble. You just had to talk to them and they would help you get things sorted. Always managed to provide help when Mum came in and out of hospital and needed some extra help they could always manage to sort it.
05 February 2024
My father lived on his own and was beginning to struggle following the loss of my mother and his worsening Alzheimer's. Q1 was engaged as the first choice given the excellent care my mother-in-law was experiencing with them. The whole process of setting things up was very efficient and after an initial meeting with dad and the manager. I felt that Q1 were fully invested in giving dad their best. This certainly turned out to be the case and was like day and night when compared with other care companies we had used for my mother a few years earlier. We recieved regular updates on any issues, observations and any ideas to improve dad's care during the twice-daily visits. There was also a very good app which shows details after each visit. Dad developed a good relationship with all his carers and talked fondly about them. Eventually, dad needed 3 visits a day and then finally had to go into care. We were grateful for the help dad recieved for 12 months and would highly recommend Q1 Care Home.
03 October 2023
Excellent care I feel that my needs are very well taken care of and I am treated with dignity and respect. I would recommend the carer to anyone. My carer is there for me when needed and allows me private time when necessary. I am supported physically and mentally and assisted with personal care, physical exercise and companionship.
21 September 2023
Q1 Care is a totally professional organisation. Their response to an urgent care need has been prompt and highly personal. It is clear that the owner of the company is very much a hands-on individual, we are very fortunate to have found this company that has provided so much support to help us through a very challenging period. The owner of the company has ensured that the whole carer teamwork in a consistent way, which demonstrates a high-quality service, sensitivity and reliability. I can highly recommend Q1 Care.
21 September 2023
Our experience with Q1 Care has been exceptional from having a couple of visits a day to now having live-in care. Every carer has been sensitive to our individual needs and gone above and beyond our expectations especially as my husband now needs palliative care. We are very lucky to be looked after by Q1 Care who treat us as people not just clients. Thank you.
12 July 2023
I have used Q1 since early 2018, initially for domiciliary visiting care. In early 2020, as my friend's care needs changed, we moved onto live-in care which continues to this day. After one or two false starts, Q1 found two carers who worked together for over a year until one of them had to stop working. Q1 responded to this situation quickly and have used some excellent agency carers and have recently put in one of their directly employed staff alongside one of the original carers. I feel very confident with the live-in care that is provided and the key issue for me and my friend is consistency. Q1 respond very quickly to any unexpected situations and keep me well-informed of what is happening. We usually resolve any minor issues together and I feel that they care about my friend and value the input they have from me. The carers are brilliant and I have full trust in them and appreciate the dignity and respect they show towards my friend.
11 July 2023
From the first assessment on to the regularly changing care needs of my father, who is now approaching end of life, Q1Care have been with us all the way. Q1Care management and office staff are knowledgeable and professional and have treated us with patience and respect throughout this difficult time. Communication has been excellent in all essential areas and at all hours (in-person, email, phone, care notes). Each and every one of the care staff who visit arrive promptly, are attentive, skilled and compassionate. My father is looked after with such dignity and care, and my mother is additionally supported with companionship. Thank you so much - an invaluable service.
11 July 2023
My wife has enjoyed the support of daily morning carers from Q1 for over 2 years. During that period we have had a number of different people engaged as carers. Throughout, we have received professional care combined with a sympathetic and helpful manner by every individual. My wife regards these carers as her 'friends'. All requests for changes/additional services have been met in, again, a helpful and courteous way.
Latest Reviews for Q1Care
31 March 2025
Q1Care have been committed, professional, kind and extremely responsive in their care of my mother. Their care has included helping her wash, dress, other care support, preparing breakfast and ensuring that any issues are discussed both with my mother and, as appropriate, with the wider family. It has been a great comfort to know Q1Care have been supporting my mother as she has become both physically frail, with mobility issues and also as her memory has reduced. Q1Care have also taken the initiative to call an ambulance quickly when required as well as promptly calling around family members.
31 March 2025
I found Q1 Care to be very professional and reliable. We were keep informed of any concerns and the care staff who looked after mum very well. Mum was clearly comfortable with her carers and the Birdie app was very helpful.
14 January 2025
Never tardy. Considerate, thoughtful and kind. Treated my wife with dignity and patience. I was never worried to leave her in their care. I would recommend their professional services without reservation.
14 January 2025
I've been with Q1Care for nearly a year and their service has been excellent. The carers arrive on time, are friendly and helpful, and complete all the work asked of them to a high standard. The back office team are also very good, answering requests and questions in a quick, efficient and friendly way.
09 October 2024
The manager and the entire team at Q1Care have been absolutely exceptional in looking after my mum for the past five years. Their warmth, empathy, and professionalism have been remarkable. They provided consistent, compassionate care, always treating my mum with the dignity and respect she deserved. I am truly grateful for their dedication and tireless efforts to make her as comfortable as possible. I cannot thank the manager and the team enough for their wonderful support throughout these years.
18 July 2024
Mum has been in and out of hospital. When she has been home the care team have been wonderful in meeting Mum's needs in a caring and thoughtful way. They know what she likes and are always endeavouring to make sure she's comfortable and has everything she needs. They always have a smile on their face and bring some laughter to their day. When she's been in the hospital the office team have continued this caring process regularly touching bases to ask how she is and what's happening. Equally offering advice when negotiating the care and social services system. I would recommend the company and team.
22 April 2024
Q1 are kind, helpful, good at their job and always go above and beyond to provide the best care possible. They are completely reliable and have never let us down. The communication with management is excellent and we are kept fully informed of everything that is going on at all times. I couldn't recommend them more highly.
22 April 2024
Wonderful, kind and caring team. Carers are supportive and understanding, management respond quickly to enquiries. There is a feeling of wanting what is best for the client and family to provide the changing needs.
09 April 2024
Q1Care has been truly fantastic. They stepped in with a care package when our father got ill with Covid after Christmas and worked with us to adapt and take out visits. They accommodated the timings to suit our dad. All of the staff are caring and often go way beyond when something happens. Removing a rogue pigeon who’d come into the house via a chimney! Always happy to talk things through on the phone, understanding old people’s behaviours, needs and desires for independence and autonomy. Our dad is completely blind and profoundly deaf but the carers are respectful and understanding of the situation. Thank you so much all at Q1Care.
05 March 2024
My mother has received care at home twice daily provided by Q1 for sometime now and I have always been impressed with the care provided. Communication is excellent and any issues or new needs are resolved promptly. Everyone in the Q1 team is professional, approachable and knowledgeable. The carers are friendly, patient and understanding with my mother and always show her respect. I would definitely recommend the company to anyone looking for care at home.
04 March 2024
I would highly recommend Q1 to anyone looking for care. Q1 have taken over the care of my mother after terrible service from another care company. Mum has care twice a day, and has nothing but praise for the five carers who look after her. The standard of the care, communication and empathy is excellent. The manager is very professional, efficient and proactive. Thank you, Q1, for everything you do.
19 February 2024
Following the great care given to my late husband who suffered with dementia, the Q1 lovely ladies are caring for me every morning. This means that I can remain living in my own house and, with family support too, I am managing quite well at the great age of 95 years.
09 February 2024
Q1 were great and always went the extra mile when I needed them too. Nothing was too much trouble. You just had to talk to them and they would help you get things sorted. Always managed to provide help when Mum came in and out of hospital and needed some extra help they could always manage to sort it.
05 February 2024
My father lived on his own and was beginning to struggle following the loss of my mother and his worsening Alzheimer's. Q1 was engaged as the first choice given the excellent care my mother-in-law was experiencing with them. The whole process of setting things up was very efficient and after an initial meeting with dad and the manager. I felt that Q1 were fully invested in giving dad their best. This certainly turned out to be the case and was like day and night when compared with other care companies we had used for my mother a few years earlier. We recieved regular updates on any issues, observations and any ideas to improve dad's care during the twice-daily visits. There was also a very good app which shows details after each visit. Dad developed a good relationship with all his carers and talked fondly about them. Eventually, dad needed 3 visits a day and then finally had to go into care. We were grateful for the help dad recieved for 12 months and would highly recommend Q1 Care Home.
03 October 2023
Excellent care I feel that my needs are very well taken care of and I am treated with dignity and respect. I would recommend the carer to anyone. My carer is there for me when needed and allows me private time when necessary. I am supported physically and mentally and assisted with personal care, physical exercise and companionship.
21 September 2023
Q1 Care is a totally professional organisation. Their response to an urgent care need has been prompt and highly personal. It is clear that the owner of the company is very much a hands-on individual, we are very fortunate to have found this company that has provided so much support to help us through a very challenging period. The owner of the company has ensured that the whole carer teamwork in a consistent way, which demonstrates a high-quality service, sensitivity and reliability. I can highly recommend Q1 Care.
21 September 2023
Our experience with Q1 Care has been exceptional from having a couple of visits a day to now having live-in care. Every carer has been sensitive to our individual needs and gone above and beyond our expectations especially as my husband now needs palliative care. We are very lucky to be looked after by Q1 Care who treat us as people not just clients. Thank you.
12 July 2023
I have used Q1 since early 2018, initially for domiciliary visiting care. In early 2020, as my friend's care needs changed, we moved onto live-in care which continues to this day. After one or two false starts, Q1 found two carers who worked together for over a year until one of them had to stop working. Q1 responded to this situation quickly and have used some excellent agency carers and have recently put in one of their directly employed staff alongside one of the original carers. I feel very confident with the live-in care that is provided and the key issue for me and my friend is consistency. Q1 respond very quickly to any unexpected situations and keep me well-informed of what is happening. We usually resolve any minor issues together and I feel that they care about my friend and value the input they have from me. The carers are brilliant and I have full trust in them and appreciate the dignity and respect they show towards my friend.
11 July 2023
From the first assessment on to the regularly changing care needs of my father, who is now approaching end of life, Q1Care have been with us all the way. Q1Care management and office staff are knowledgeable and professional and have treated us with patience and respect throughout this difficult time. Communication has been excellent in all essential areas and at all hours (in-person, email, phone, care notes). Each and every one of the care staff who visit arrive promptly, are attentive, skilled and compassionate. My father is looked after with such dignity and care, and my mother is additionally supported with companionship. Thank you so much - an invaluable service.
11 July 2023
My wife has enjoyed the support of daily morning carers from Q1 for over 2 years. During that period we have had a number of different people engaged as carers. Throughout, we have received professional care combined with a sympathetic and helpful manner by every individual. My wife regards these carers as her 'friends'. All requests for changes/additional services have been met in, again, a helpful and courteous way.