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The Old Vineyard, Bury Green, Bishop's Stortford, SG11 2ET
View Full Details of Sierra HomecareLatest Reviews for Sierra Homecare
16 December 2024
The team at Sierra Care have been exactly what we needed for my dad and I would recommend others to use them. He was recently widowed and so needed extra support at home for his general welfare and peace of mind for us grown-up children who don't live close by. The Sierra team stepped in to check on him daily and make a snack, and drink and check he was taking medication. They offered compassion and conversation, which was greatly appreciated. They were in regular contact with the family, open to discussing his changing needs, and very willing to make short-notice changes in requirements. We are very grateful to the care team for their work with us.
27 September 2024
Sierra was engaged to provide domiciliary care for my mother when she left hospital after a fall in January 2022. At the outset she was assessed, her needs and wishes taken into account and a plan was put into place. During the last 2½ years, Sierra has provided my mother with the right level of care, adjusting as her mobility declined while always taking her requirements into account. Any suggestions for changes and improvements are discussed and questions are answered directly and helpfully. The members of staff are courteous and engage not just her but also her family in conversation. The staff are punctual and when an exception occurs there is always a good reason and a telephone call. The client is at the centre of the team and other members of the family feel part of it too. Sadly, as her mobility has declined still further and following another fall, my mother has decided it is now time to go into residential care. We are truly grateful to Sierra for all they have done.
06 September 2024
A wonderful friendly service. Kindness and politeness to their clients and family. Always on time for visits. Notification of carers and what time they will arrive, very understanding of situation.
05 August 2024
Sierra Homecare was recommended to me by a community nurse who uses them for her own mum. They are excellent from the management to the ladies who come in to look after the clients. Always punctual and you are given the weekly roster good honoured, generally interested in you and ready to go the extra mile for you. I can only count on my good fortune to have had the pleasure of this company and would recommend them without hesitation.
25 April 2024
All the staff are very willing to assist in many ways. They are always very courteous and aware that they are in my home and want to assist with care when requested. A very good experience for me all in all.
15 April 2024
I really fell on my feet when I came across Sierra Homecare. Right from the get-go I got through to a person, no press 1 for this 2 for that, and from that very first conversation, I knew they would just be perfect for my mum. One of the owners and a member of staff came out to see my mum to find out her needs and wishes, they then put a plan in place which was never changed. My mum had a small team who went in daily, to help her wash, dress, etc. - they were the kindest, sweetest bunch of ladies - true carers. Nothing was too much trouble and it was lovely to see her build friendships after becoming more and more housebound. After a nasty fall earlier this year, Mum decided it was time to go into residential care, the manager kept in contact throughout her hospital stay and I felt supported during this process. The carers have even visited her in her new home - you can’t ask for better than that! A true family business that cares about its clients as if they are their own. Thank you for everything.
12 April 2024
Following a poor experience with another home care provider, we looked for a more sensitive local carer for my mum, who was very elderly (now 100+). Her short-term memory had deteriorated and that required patience on the part of the carers. Sierra is a much smaller company than we had before, hands-on managed by two of the nicest and most professional managers you could hope to meet. They arranged for Mum to have the support of a small group of female carers, who were very attentive and chatty, enjoying Mum's various anecdotes from the past. We were kept very well informed about Mum's needs and, being local, we could quickly attend to shopping or medical requirements. It was lovely that the carers took an interest in Mum's family. We came to regard them as friends, and there was much humour. Mum has now moved into a local care home because by December 2023 she was in need of 24-hour care. Based on our experience, I could not recommend Sierra enough.
07 March 2024
I can't believe how lucky we were to find Sierra Homecare - I'd spoken to a number of other agencies but was struck in the initial interview by the difference. The manager focused on getting to know Dad and managed to get him to talk about Mum who had only recently died. She put in a brilliant small regular team to suit his needs and communicated with me every week. All the carers turned up as planned and treated Dad with dignity, kindness and humour so he looked forward to seeing each one. His most regular carer was perfect for him - making him chuckle, encouraging him to do what he could himself, and bringing him out of his normally shy self. All were totally competent, caring and professional. Sadly after a stay in hospital, at 95, he could no longer be left on his own overnight so we were advised that he would be safer in a residential home. I am truly grateful to the Sierra Homecare team for everything they have done.
29 November 2023
I cannot thank this company enough for the care, compassion and professionalism given. I consider myself and my friend they were looking after for the past year fortunate to have chosen their services offered. I knew nothing about Sierra Homecare other than picking from a list of providers given to me. From the onset of the thorough review at the house by their manager for needs and requirements, and to the honesty of the care they could provide and also from their experiences what would be appropriate. A lovely team was put in place offering continuity, competence and genuine care. It was only after a year and the requirement medically to have to transfer to residential care, we had to end our home service. However, I was pleased to know that another individual and family would be able to be comforted in their safe hands. It was really lovely to be able to keep my relative at home for as long as possible and the reassurance they gave to both of us.
01 November 2023
I really love this care company. The owners are such a nice couple and very accommodating to my needs. The carers themselves have been well-trained and are delightful. I’ve had other care providers in the past, but this one is by far the best.
29 August 2023
I cannot rave about Sierra care enough. They bent over backwards to fit us in during winter snow when all the carers were so busy. They have been a lifeline for our family. The stress it’s taken off the family knowing that my father-in-law was being looked after. Although he needed minimal assistance, knowing someone was popping in each day to keep him safe and more importantly, sane was such a relief to us. After meeting most of his carers, they are all so friendly and diligent. Would happily recommend this lot!
07 July 2023
My client has been using Sierra Homecare for two years now, and we have been very happy with the level of service offered, including getting the shopping! It is very easy to get through to them with queries, and they contact me straight away if there are any concerns. My client had a fall one morning, and it was Sierra Homecare who found her and called the ambulance. They also sit with her and have a chat which keeps her connected socially. I would have no hesitation in recommending Sierra Homecare for all your care needs at home.
29 June 2023
After trying many other providers, our family feels very fortunate that we came across Sierra Homecare. We are extremely happy with them and could not recommend them more highly. All the staff provide exceptional service. All the staff go above and beyond with their care of our mother, who now regards them as close friends as well as service providers. Having used them for three years, first for our father and then our mother, I would recommend Sierra Homecare without hesitation.
29 June 2023
The manager stepped in at short notice to look after my father-in-law to enable us to have a few days away. He enjoyed the girl's company, and we had peace of mind while away without any worry. I wouldn’t hesitate to engage them again in the future.
28 June 2023
We have used Sierra Homecare for several years now, first for our father and then for our mother. During this period, our parents have, between them, had a wide variety of needs, and these have all been met faultlessly by Sierra Homecare. Both management and carers are of an exceptionally high standard, and communication is excellent. The carers are very well trained and deal with any situation presented to them in a calm, kind and professional manner. They really do care about those in their care.
28 June 2023
Sierra Homecare has provided an excellent service to my mother. They have gone above and beyond to ensure an individualised plan of care. They provide assistance in personal care, cooking, cleaning, shopping and trips outs which my mum really enjoys. All the carers are kind, friendly, diligent and professional. The manager is responsive and flexible in terms of my mum's needs. It has provided peace of mind and comfort that she is receiving this level of high-quality care.
28 June 2023
I have used the services of Sierra Homecare for two members of my family that have needed care to keep them safe at home. The latest has been for elderly my father. I used Sierra Homecare so that I could enjoy a holiday free from worry. My dad was very happy to see carers he knew well and some he didn’t know quite so well but soon did! My father enjoyed an hour of “companionship” as he is quite well, just frail. The carers made him a cuppa, chatted with him while sat in the garden, washed up, and freshened the budgie's water and food. Popped into the local shop for fresh milk. In fact - all the things that I do when I visit. On the last visits, I left very late to arrange, but the manager didn’t hesitate to offer times that suited Dad. The peace of mind this gives me is priceless.
28 June 2023
My mum had Sierra Homecare look after her for two years before she recently needed full-time care. Sierra Homecare provided excellent, professional carers. Mum really enjoyed and looked forward to their visits every day. The carers are kind, friendly and respectful in all aspects of their work. Nothing is too much trouble, and they always went above and beyond for Mum. They would support her in all of her personal daily needs and support her with her daily exercises. I have absolutely no hesitation in recommending Sierra Homecare for your loved one.
04 May 2023
I could not recommend Sierra Homecare more highly. A fantastic, caring and supportive team that consistently went above and beyond for Mum. We were so fortunate to be able to find a service that blended into our family's own commitments and delivered care professionally and with such warmth. Thank you so very much.
04 May 2023
I feel very fortunate t have my care needs provided by Sierra. All their staff arrive at the arranged time, never late. The staff are notated during the week, which I find very good practice. I always find something of mutual interest to talk about in the short time they are with me. They are never flustered or hurried with my care needs, and they get me in a positive mood for the rest of the day. Quite excellent all-round!
Latest Reviews for Sierra Homecare
16 December 2024
The team at Sierra Care have been exactly what we needed for my dad and I would recommend others to use them. He was recently widowed and so needed extra support at home for his general welfare and peace of mind for us grown-up children who don't live close by. The Sierra team stepped in to check on him daily and make a snack, and drink and check he was taking medication. They offered compassion and conversation, which was greatly appreciated. They were in regular contact with the family, open to discussing his changing needs, and very willing to make short-notice changes in requirements. We are very grateful to the care team for their work with us.
27 September 2024
Sierra was engaged to provide domiciliary care for my mother when she left hospital after a fall in January 2022. At the outset she was assessed, her needs and wishes taken into account and a plan was put into place. During the last 2½ years, Sierra has provided my mother with the right level of care, adjusting as her mobility declined while always taking her requirements into account. Any suggestions for changes and improvements are discussed and questions are answered directly and helpfully. The members of staff are courteous and engage not just her but also her family in conversation. The staff are punctual and when an exception occurs there is always a good reason and a telephone call. The client is at the centre of the team and other members of the family feel part of it too. Sadly, as her mobility has declined still further and following another fall, my mother has decided it is now time to go into residential care. We are truly grateful to Sierra for all they have done.
06 September 2024
A wonderful friendly service. Kindness and politeness to their clients and family. Always on time for visits. Notification of carers and what time they will arrive, very understanding of situation.
05 August 2024
Sierra Homecare was recommended to me by a community nurse who uses them for her own mum. They are excellent from the management to the ladies who come in to look after the clients. Always punctual and you are given the weekly roster good honoured, generally interested in you and ready to go the extra mile for you. I can only count on my good fortune to have had the pleasure of this company and would recommend them without hesitation.
25 April 2024
All the staff are very willing to assist in many ways. They are always very courteous and aware that they are in my home and want to assist with care when requested. A very good experience for me all in all.
15 April 2024
I really fell on my feet when I came across Sierra Homecare. Right from the get-go I got through to a person, no press 1 for this 2 for that, and from that very first conversation, I knew they would just be perfect for my mum. One of the owners and a member of staff came out to see my mum to find out her needs and wishes, they then put a plan in place which was never changed. My mum had a small team who went in daily, to help her wash, dress, etc. - they were the kindest, sweetest bunch of ladies - true carers. Nothing was too much trouble and it was lovely to see her build friendships after becoming more and more housebound. After a nasty fall earlier this year, Mum decided it was time to go into residential care, the manager kept in contact throughout her hospital stay and I felt supported during this process. The carers have even visited her in her new home - you can’t ask for better than that! A true family business that cares about its clients as if they are their own. Thank you for everything.
12 April 2024
Following a poor experience with another home care provider, we looked for a more sensitive local carer for my mum, who was very elderly (now 100+). Her short-term memory had deteriorated and that required patience on the part of the carers. Sierra is a much smaller company than we had before, hands-on managed by two of the nicest and most professional managers you could hope to meet. They arranged for Mum to have the support of a small group of female carers, who were very attentive and chatty, enjoying Mum's various anecdotes from the past. We were kept very well informed about Mum's needs and, being local, we could quickly attend to shopping or medical requirements. It was lovely that the carers took an interest in Mum's family. We came to regard them as friends, and there was much humour. Mum has now moved into a local care home because by December 2023 she was in need of 24-hour care. Based on our experience, I could not recommend Sierra enough.
07 March 2024
I can't believe how lucky we were to find Sierra Homecare - I'd spoken to a number of other agencies but was struck in the initial interview by the difference. The manager focused on getting to know Dad and managed to get him to talk about Mum who had only recently died. She put in a brilliant small regular team to suit his needs and communicated with me every week. All the carers turned up as planned and treated Dad with dignity, kindness and humour so he looked forward to seeing each one. His most regular carer was perfect for him - making him chuckle, encouraging him to do what he could himself, and bringing him out of his normally shy self. All were totally competent, caring and professional. Sadly after a stay in hospital, at 95, he could no longer be left on his own overnight so we were advised that he would be safer in a residential home. I am truly grateful to the Sierra Homecare team for everything they have done.
29 November 2023
I cannot thank this company enough for the care, compassion and professionalism given. I consider myself and my friend they were looking after for the past year fortunate to have chosen their services offered. I knew nothing about Sierra Homecare other than picking from a list of providers given to me. From the onset of the thorough review at the house by their manager for needs and requirements, and to the honesty of the care they could provide and also from their experiences what would be appropriate. A lovely team was put in place offering continuity, competence and genuine care. It was only after a year and the requirement medically to have to transfer to residential care, we had to end our home service. However, I was pleased to know that another individual and family would be able to be comforted in their safe hands. It was really lovely to be able to keep my relative at home for as long as possible and the reassurance they gave to both of us.
01 November 2023
I really love this care company. The owners are such a nice couple and very accommodating to my needs. The carers themselves have been well-trained and are delightful. I’ve had other care providers in the past, but this one is by far the best.
29 August 2023
I cannot rave about Sierra care enough. They bent over backwards to fit us in during winter snow when all the carers were so busy. They have been a lifeline for our family. The stress it’s taken off the family knowing that my father-in-law was being looked after. Although he needed minimal assistance, knowing someone was popping in each day to keep him safe and more importantly, sane was such a relief to us. After meeting most of his carers, they are all so friendly and diligent. Would happily recommend this lot!
07 July 2023
My client has been using Sierra Homecare for two years now, and we have been very happy with the level of service offered, including getting the shopping! It is very easy to get through to them with queries, and they contact me straight away if there are any concerns. My client had a fall one morning, and it was Sierra Homecare who found her and called the ambulance. They also sit with her and have a chat which keeps her connected socially. I would have no hesitation in recommending Sierra Homecare for all your care needs at home.
29 June 2023
After trying many other providers, our family feels very fortunate that we came across Sierra Homecare. We are extremely happy with them and could not recommend them more highly. All the staff provide exceptional service. All the staff go above and beyond with their care of our mother, who now regards them as close friends as well as service providers. Having used them for three years, first for our father and then our mother, I would recommend Sierra Homecare without hesitation.
29 June 2023
The manager stepped in at short notice to look after my father-in-law to enable us to have a few days away. He enjoyed the girl's company, and we had peace of mind while away without any worry. I wouldn’t hesitate to engage them again in the future.
28 June 2023
We have used Sierra Homecare for several years now, first for our father and then for our mother. During this period, our parents have, between them, had a wide variety of needs, and these have all been met faultlessly by Sierra Homecare. Both management and carers are of an exceptionally high standard, and communication is excellent. The carers are very well trained and deal with any situation presented to them in a calm, kind and professional manner. They really do care about those in their care.
28 June 2023
Sierra Homecare has provided an excellent service to my mother. They have gone above and beyond to ensure an individualised plan of care. They provide assistance in personal care, cooking, cleaning, shopping and trips outs which my mum really enjoys. All the carers are kind, friendly, diligent and professional. The manager is responsive and flexible in terms of my mum's needs. It has provided peace of mind and comfort that she is receiving this level of high-quality care.
28 June 2023
I have used the services of Sierra Homecare for two members of my family that have needed care to keep them safe at home. The latest has been for elderly my father. I used Sierra Homecare so that I could enjoy a holiday free from worry. My dad was very happy to see carers he knew well and some he didn’t know quite so well but soon did! My father enjoyed an hour of “companionship” as he is quite well, just frail. The carers made him a cuppa, chatted with him while sat in the garden, washed up, and freshened the budgie's water and food. Popped into the local shop for fresh milk. In fact - all the things that I do when I visit. On the last visits, I left very late to arrange, but the manager didn’t hesitate to offer times that suited Dad. The peace of mind this gives me is priceless.
28 June 2023
My mum had Sierra Homecare look after her for two years before she recently needed full-time care. Sierra Homecare provided excellent, professional carers. Mum really enjoyed and looked forward to their visits every day. The carers are kind, friendly and respectful in all aspects of their work. Nothing is too much trouble, and they always went above and beyond for Mum. They would support her in all of her personal daily needs and support her with her daily exercises. I have absolutely no hesitation in recommending Sierra Homecare for your loved one.
04 May 2023
I could not recommend Sierra Homecare more highly. A fantastic, caring and supportive team that consistently went above and beyond for Mum. We were so fortunate to be able to find a service that blended into our family's own commitments and delivered care professionally and with such warmth. Thank you so very much.
04 May 2023
I feel very fortunate t have my care needs provided by Sierra. All their staff arrive at the arranged time, never late. The staff are notated during the week, which I find very good practice. I always find something of mutual interest to talk about in the short time they are with me. They are never flustered or hurried with my care needs, and they get me in a positive mood for the rest of the day. Quite excellent all-round!